五星级酒店专用英语(中级)
2008-07-02 17:39:38| 分类： 默认分类 | 标签： |字号大中小 订阅
中级
中级英语除了基础级需要掌握的所有词汇、语法和句子以外，主要考核员工专业英语方面的知识，具体如下：
? 饭店英语基本词汇
management 经营、管理
rack rate 市价
package rate包价
group rate 团队价
cashier's desk 兑换处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
form 表格
rervation 预订
reception desk 接待处
hou u 酒店使用
executive floor 行政楼层
tip 小费
rervation desk 预订处
luggage office 行李房
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveler’s cheque 旅行支票
pay (动)付款
fill (动)填写
administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 大堂
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 账单
change money 换钱
procedure 手续、程序
up grade 升级
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电话服务
operator 电话员
hou phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
Wake-up call rvice 叫醒服务
Switchboard 总机
Area code 区号
Extention 分机
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, plea. 请接外线。
nd a telegram(cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
The connection is bad. 听不清。
express telegram 加快电报
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
cabinet 橱柜
switch 开关
curtain 窗帘
wastebasket 字纸篓
night table 床头柜
hanger 挂钩
plug 插头
drawer 抽屉
cond floor (英)三楼，(美)二楼
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
tea table 茶几
bedclothes 床上用品
Sheet 床单
Pillow 枕头
Laundry 洗衣袋
Wall 墙
Window 窗户
Mirror 镜子
Bathrobe 浴衣
Carpet 地毯
Blanket 毛毯
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
餐饮用语：
A la carte零点
buffet自助餐
ice cubes 冰块
draught beer 扎啤
cigarette 香烟
menu 菜单
rvice station 服务台、准备台
tooth pick 牙签
table cloth 桌布
ashtray 烟缸
cork screw 开塞钻
soft drinks 软饮料
wine basket 葡萄酒篮
spoon 勺子
knife 刀
plate 盘
bowl 碗
banquet 宴会
side board 餐具柜
room rvice 客房服务
tray 托盘
t menu 套餐
to dress the table 摆台
t up 布置
pot 壶
glass 杯
chopsticks 筷子
abalone 鲍鱼
a cucumber 海参
mushroom 蘑菇
bean curd 豆腐
turtle 甲鱼
? 销售英语
Reprentative 代表
Decision 决定
Modifications 变动
Confirm 确认
Objectives 目标
Appointment 约会
Attitude 态度
Customer relations 客户关系
Product 产品
Promotion 提升、促销活动
Attractive 吸引人的
Feature 特征、特色
Competition 竞争
Benefits 收益
Profit 利润
Image 形象
Suitable 合适的
Responsible 负责
Location 位置
Estimate 估计
Agreement 协议
Contract 合同
Efficient 有效的
Basic knowledge of hotel酒店相关业务知识
Telephone 电话用语
May I have the number, plea? 请告诉我电话号码好吗？
Plea hold the line a moment. 请不要房电话。
There is no answer. 没人接电话。
Would you like me to page him? 您要我为您呼他吗？
The line is busy. 占线
The line is free. 线通了。
Shall I ask him to return your call? 请他给您回电话好吗？
I’ll transfer your call. 我把您的电话转过去。
Front Office 前厅
I would like to check-in plea. 我想现在登记。
How would you like to pay, by cash or by credit card?
请问您打算如何付帐？用现金还是信用卡？
May I show you to your room? 请允许我带您去您的房间。
Do you have a rervation? 您有预定么？
请您填一下这个登记表好么？
In ca you need any help, plea contact us. 如果您需要帮助，请与我们联系。
What time will you check-out? 您打算什么时间结帐？
Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？
Our rack rate is 600 Yuan. 我们的市场价是600元。
Did you u anything from our mini bar? 您是否用过房间里MINI吧？
Here is your bill. 这是您的帐单。
Would you plea check it? 您查一下好么？
Would you mind moving to another room? 您介意搬到另一间房间么？
Can you book this on my room account? 可否把它计入我的房费？
Which kind of room you prefer, a twin or a suite?
您想定那种房间，双人间还是套间？
How many nights would you like to stay?
您会停留几个晚上？
May I ask for your deposit plea?
可以预付一下定金吗？
Food and Beverage 餐饮
I can recommend our special of the month.我向您推荐本月的特色菜。
Would you like to try our buffet or a la carte? 您想吃零点还是自助餐？
Will this table be to your satisfaction? 这张桌子您满意么？
To prepare the pizza will take around 30 minutes. 做一张比萨饼大约30分钟。
You’d like everything on top? 您所有的调料都要么？
May I repeat your order? 我可以重复一下您点的东西么？
May I repeat your order, sir? 先生，我重复一下您点的菜好么？
Is there anything el I can bring you? 您还需要点什么？
You might order two more dishes. 您可以多点两个菜。
How many guests are coming? 请问有几位？
What time would you like to arrive? 您们什么时候到达？
Here is the menu for you, Sir/Madam.这是菜单，先生/女士
May I suggest Tsingtao Beer with your meal? It goes well with it.
我可以向您推荐青岛啤酒配餐吗？它非常合适
Would you like to e the drink/wine list? 您是否要看饮料/酒水单？
Houkeeping 客房
May I clean your room? 我可以为您打扫房间么？
Shall I clean the room now or later? 请问是现在清扫房间还是一会？
Do you have anything to be cleaned?您有衣服要洗吗？
Turn down rvice may I come in? 开夜床服务，我能进来吗？
Can I have it presd? 请你们熨一熨好吗？
I’ ll nd someone to pick it up. 我会派人去取。
There is a surcharge for express rvice. 加快服务将收取附加费。
Plea complete the laundry list. 请填好洗衣单。
I’ ll nd the, to your room as soon as possible. 我会尽快把它们送到您的房间。
I am the attendant, would you plea show me your room card?
我是服务员，请给我看一下您的房卡好吗？
