酒店专用词汇英文解读
Accommodation
Decription of bed-type and location of a particular room.
Adjoining room
Adjacent rooms that are not rviced by a connecting dooe
Advance deposit
Money requested by the guest rvice assistants at check-in of a guest who did not make an advance rervation and who is unable to produce any of the credit cards accepted
Amenity
A gift for the guest with complimentary of the hotel
Arrival date
Date of check-in
Arrivals-guests
Number of room check-ins for the period
Available rooms
Total number of units excluding permanent hou us and complimentaries and “OOO”rooms
Authorization approval code
A code given by creidt card company to the hotel to indicate that they have extended credit limit for one of its cardholder
Back of the hou
Parts of the hotel with which the guest does not normally come into contact with i.e personnel,houkeeping,engineering,accounts,etc.
Billing instructions
Specific instructions related to the ttlement mode of the guest’s charges
Block
Room or rooms that are being held fot the guest on o certain date.
Booked to capacity
Refers to s situation when the hotel has accepted the maximum number of rervations and is unable to take any more without being placed in an overbooked situation.
Brunch
A meal rved after breakfast but before lunch and taking the place of both
Bucket
The space allocated for printed folios,located at cashier stations
Cancellation
A rervation,which is no longer,required by the client.city hotels:non-guaranteed rervations will be relead by 6pm on day of arrival.for guaranteed rervations,no charge will be levied if booking is cancelled before 6pm of scheduled arrival
Cash credit
Written verification of cash received from a guest and applied to his account.
Cash paid-out
Money disburd for guests,either loans or advance and charge to their accounts
Check-in
Guest arrives and registers in
Check-out
Guest departs and ttles the bill
Check-out time
Time designated by hotel for guest to vacate his room at completion of stay.Check-out time normally is 12:00 noon
Check-out print out
A print out of bills for the guest perusal before he ttles the amount stated either by cash or credit card
City ledger
A ledger of an account which is not paid at the front office cashier but transferred to the acoounts department
Commissions
Money nt to bona-fide travel agents as payment for nding guest to a hotel.It is bad on a percentage of the room rate(usually 10%),excluding rvice charge and prevailing government taxes.
Complimentary
Rooms given free for business promotion familiarization groups and travel agents);The free of charge rooms must be authorized by general manager/resident manager/director of marketing
Confidential stay
Guest requesting for his stay to be “unlisted”or “not registered”
Confirmation
A written agreement from hotel to a futrue guest,showing details of the rerved accommodation
Connecting
Adjacent rooms that are rviced by connecting door
Contracted rates
Specially negotiated room or meal rates or package rates between a company(usually travel agents or airlines)and the hotel for a specific duration.The rates are often confidential
Convention / Associations
Meeting group of 10 rooms or more booked by a corporation but not for incentive purpos
Corporate rate
Rate t by the hotel for all guests who bookings are made by a company which is listed on the hotel coporate account list
Credit card
The card a guest may u to charge hotel rvices to ,i.e.American express,Dinner’s club,visa,master,etc.
Credit refund
A refund of cash deposit,which was obtained from guest upon check-in,guest is to acknowledge receipt of the credit balance on the system generated paid-out voucher.Refunds of all other credit prepayment/deposit paid by tracel agents/companies should only be issued by the accounting department.
Crib
A baby or baby cot
Cut-off date
Designated day when meeting planner(upon request)must relea or add to function roo
m or bedroom commitment;standard practice is minimum of 30days prior to meeting date.For most groups,rooming lists should be nt to the hotel at least two weeks prior to arrival
Daily report
A t of report prepared for management by the midnight shift daily,Management us the report on hotel statistics in their daily planning,forecasting and marketing
Day u room
