1 目的Objective
确定、收集和分析适当的公司级数据，使产品质量形成的全过程处于有效的控制状态。
The objective of this procedure is to identify, collect and analyze appropriate company-level data and make the whole process constituting the product quality under effective control.
2 适用范围Applicable Scope
适用于本公司产品质量形成各有关阶段的数据收集。
This is applicable to the data collection at appropriate stages constituting the product quality.
3 职责Responsibility
3.1 质量部是公司级数据应用控制的负责部门，并负责定期向公司管理层汇报；
The Quality Department is responsible to control the u of company-level data and report to the company management periodically.
3.2 公司各部门负责数据的确定、收集、分析，并实施具体的改善工作。
Various other departments are responsible to identify, collect and analyze the data, and implement the practical improvements.
4 工作程序Work Procedures
4.1 数据的收集的范围Scope of Data Collection
4.1.1 与产品质量有关的数据，可包括：
质量记录、产品不合格信息、不合格率、顾客投诉、顾客满意和不满意度、内外部故障成本等。
The data related to product quality, including:
Q致谢
uality records, product defect information, defect rate, customers’ complaints, customers’ satisfaction and dissatisfaction, internal & external failure costs, etc.
4.1.2 与运行能力有关的数据，可包括：
过程运行的测量监控信息、产品实现过程的能力、内部审核结论、管理评审的输出、生产率、交货期、销售额等。
The data related to operation capabilities, including:
Measuring and monitoring information of process operation, capability of product creation process, internal audit conclusions, m胎教时间
anagement review outputs, productivity, delivery terms, sales amount, etc.
4.2 数据的收集Data Collection
公司各相关部门安排专人按《公司各部门收集分析数据一览表》的规定收集数据,并进行整理后汇报至质量部。
The department managers shall determine what data are to be collected and who will be specially responsible. It is required to collect the data on monthly basis and 成功案例分享
submit them to the Quality Department.
4.3 数据的分析处理Analysis & Processing of Data
4.3.1一般情况下(依据所涉及的部门情况)，相关部门汇总后直接进行内部分析，并与竞争对手或标杆（包括业务目标）进行比较，提出具体的改善计划，直接组织落实并抄送总经理办公室。
Under normal conditions (in reference to the depar藏红花的药用
tments involved), the data shall be analyzed internally and compared with the competitors or standards (including business objectives). Detail improvement plans shall be formulated and directly executed, with a copy nt to the GM Office.
4.3.2 特殊情况下，由质量部组织召开责任部门进行综合分析，并与竞争对手或标杆（包括业务目标）进行比较，找出解决方案，监督责任部门具体实施。
Under special conditions, the Quality Department shall organize the functional departments to make comprehensive analysis and compare it with the competitors or standards (including business objective). The Quality Department shall provide solutions and supervi the functional departments to put them in practical execution.
4.3.3 在进行数据分析采取措施时，应：
When making analysis of data and taking actions, it is required to:
✧讲政治有信念
优先解决顾客相关的问题；
Solve the customer-related problems in priority;
✧确定关键的与顾客相关的趋势和相互关系以支持最高管理层进行的状况评审、决策和长期策划。
Identify the critical and customer-related trends and mutual relations, with a view to supporting the top management to make situation audit, decisions and long-term planning.
4.3.4在进行数据分析时，本公司应考虑选用如下统计技术：
When making analysis of data, AICQ shall consider the adoption of following statistical techniques:
a.检查表
Checklist
b.柏拉图
Array Figure (Palate Figure)
c.鱼刺图等
Cau & Effect Analysis Figure (Ishikawa Figure), etc.
4.4 质量部应通过图表的形式将公司级数据展示出来，监控公司的实际运行状况，并及时报告最高管理层。
The Quality Department is required to display the company-level data in the f寂静造句
orm of figures, to control the actual operation status of the company, and report to the top management duly on time.
5 相关文件Specific Documents
5.1 AICQ/WI-0104-01 《公司各部门收集分析数据一览表》
AICQ/WI-0104-01 “List of Data to Be Collected and Analyzed by Each Department”
6 质量记录Quality Records
6.1 AICQ/QR-0104-01 《质量趋势报告》
AICQ/QR-0104-01 “Quality Trend Report”
6.2 AICQ/QR-0104-02 《运行能力趋势报告》
AICQ/QR-0104-02 “Operation Capability Trend Report”
6.3 AICQ/QR-0104-03 调查
《质量成本趋势报告》
AICQ/QR-0104-03 “Quality Cost Trend Report”
6.4 AICQ/QR-0104-04 《经营业绩发展趋势报告》
AICQ/QR-0104-04 “Report on Business Achievements and Development Trends”
6.5 AICQ/QR-0104-05 《关键产品与服务特征质量水平趋势报告》
AICQ/QR-0104-05 “Trend Report on Quality Level of Critical Products and Service Characteristics”
公司各部门收集分析数据一览表Analysis and U of Company-Level Collected Data
部门Dept. | 收集数据Collected data | 收集频率Collecting frequency | 分析频率Analyzing frequency | 报告频率Reporting frequency |
市场销售部 Marking & sale department | 1、销售量、价格、交付及时性 1. Sales volume, price, delivery terms, 2、竞争对手销售量、价格、回款情况 2. Sales volume, price, returning money of rivals 3、顾客满意度情况（包括部满意信息） 3. Customer’s satisfaction (Including satisfactory information) | 1次/月Once per month | 1次/月Once per month | 1次/月Once per month |
制造部 Manufacture department | 1、生产量、生产计划完成情况 1. Completion of production volume and production plan 2、返工率、报废率 Reworking rate, scraping rate 3、设备利用率、故障率 3. Utilization rate and accident rate of equipments 4、关键工序/产品能力指数 4. Key process/product capacity index | 1次/半年Once half a year | 1次/半年Once half a year | 1次/半年Once half a year |
质量部 Quality department | 1、原材料、外协件质量情况 1. Quality condition of raw material and outsourced parts 2、生产合格率 2. Passing rate of production 3、产品退货质量分析 3. The analysis on the quality of rejected products | 1次/月Once per month | 1次/月Once per month | 1次/月Once per month |
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