8D REPORT | |||||||||||||||||||||||||||||||||
Plant ( u SAP plant codes) 公司（采用工厂代码） | Notification # 投诉号 | ||||||||||||||||||||||||||||||||
Customer 客户 | Customer complaint # 客户抱怨编号 | ||||||||||||||||||||||||||||||||
Originator 编制 | Sales Order/PO # 销售订单号 | ||||||||||||||||||||||||||||||||
Date: 日期 | Date Due: 截止日期 | ||||||||||||||||||||||||||||||||
Product(s) Affected 涉及产品 | S/N (If Applicable) 产品序列号（如果需要） | ||||||||||||||||||||||||||||||||
Supplier 供应商 | Supplier Part Number 供应商产品编号 | ||||||||||||||||||||||||||||||||
Material (if applicable) 原材料（如果需要） | |||||||||||||||||||||||||||||||||
Supplier CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer CAR 客户（外部）8D | |||||||||||||||||||||||||||||||||
1.CAR Team Members: (team members assigned to investigate and resolve the CAR issue) 纠正预防措施团队成员（确定团队成员调查和分析问题） | |||||||||||||||||||||||||||||||||
2.Problem Description: (from the CAR Team) 问题描述（通过CAR团队得知） | |||||||||||||||||||||||||||||||||
Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation) 通过照片，草图或者数据来描述问题（通过问题发现和团队调查） | |||||||||||||||||||||||||||||||||
3．Containment Actions: (by职业生涯规划书
CAR Team organization) 紧急措施（通过团队讨论） | |||||||||||||||||||||||||||||||||
4．Potential Root Caus: (that may have caud the CAR issue) 潜在根本原因（可能导致问题发生的原因） | |||||||||||||||||||||||||||||||||
5.Verify Root Caus by Audit: (audit the process where the issue occurred to verify you h班组简介
ave identified the real root cau. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cau) 调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因） | |||||||||||||||||||||||||||||||||
6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of the actions WHO,WHAT,WHERE,WHEN,HOW) 紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据） | |||||||||||||||||||||||||||||||||
7: Long term Preventative Actions: (Define and implement the permanent corrective actions needed. Choo on-going controls to insure the root cau is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW) 长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性） | |||||||||||||||||||||||||||||||||
8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW) 确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W） | |||||||||||||||||||||||||||||||||
FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the process FMEA 评分（流逝造句
如果需要）（证明重大的改善已经在过程中实行，并有很大改进）
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Conclusion: 结论- ▪We accept the customer compliant. ▪我们接受客户抱怨 | |||||||||||||||||||||||||||||||||
8D Approval Process | ||
Title | Name | Date |
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