（一）zooper .
W: Good afternoon．This is HuaTian Hotel．Rervation desk．May I help you?
Z：I’d like to rerve a room in your hotel.
W：What kind of room would you prefer sir ？We have single rooms, double rooms, suites and deluxe suites in Chine, British, French, and presidential styles.
Z：I’d like a single room with shower .
W：Could you tell me your name，plea？
Z：Zhou Jie
W：thank you，Mr zhou. And your arrival and departure dates？
Z： From October 2nd to 3rd.
W：Very well，Mr Zhou. A Single room with shower from October 2nd to 3rd. Am I correct，psychologically
sir？
Z：YES
W：By the way. Would you like to make a guaranteed rervation by credit card?
Z：Sure. My credit card number is 123456.
W：thank you for calling Mr zhou .We look forward to rving you.. Goodbye.
史密斯先生Z：goodbye
如何调整心态
（二）.
Hotel: Good morning, it is HuaTian hotel, what can I do for you?
Me: My name is Zhou Jie, and I want to rerve a room for tonight. . Is there a room free now? Hotel: Hello. Mr. Zhou, had you booked before?
Me: Sorry, I have no rervation.
Hotel: I e. (find …..)Here is a room, number 305 available now. Do you want it?
Me: Great!
Hotel: Is this RMB 120 per night, so is this OK for you?
Me: That's fine! I will take it!
投稿信Hotel: OK, your ID card plea.
Me: Here you are!
Hotel: OK, thanks.
Checking time9：00
Hotel: It is OK now. Room 305, here is the key. Your breakfast is free tomorrow morning before 9 clock, and is one the cond floor.站立式瑜伽
Me: I e! Thanks!
Hotel: The life is at the right side. The Bellman will show you up. Have a good stay at our hotel day!
Me: Thank You！
（三）．
BM：Good morning, madam. I am the bellman.
life is coolW：Good morning.
BM：Very glad to have you here. Let me carry your baggage. This way plea.
W：Could you tell me something about your hotel rvices?
BM：Certainly. Ours is a first-rate hotel. There are over 300 rooms, a Chine restaurant, a Western restaurant, a bar, and a 24-hour café.
W：How about other rvices?
BM：There also have a beauty salon, a barber shop, and a indoor swimming pool……They are ready to rve ours guests at their convenience.
W：I want to go to the World Expo Park tomorrow. How can I get there?
BM：You can take the No.1 bus opposite to our hotel.
W：Oh……I know
BM：Here we are. The room attendant will meet you and show you to Room 908
Z：Thank you. See you then.
姚明退役新闻发布会（四）．
W :Excu me, I want to have a hair cut. Is there a barber near here？
BM：Yes. It’s on the first floor.
W : Could you show me the way to the barber's?
BM: Yes, madam. You should take the elevator to go down to the first floor. Go straight in this way, turn right on the first channel, then you can find the elevator is on your right. When you reach the first floor, turn left and go straight for about 5 meters, you can find the barber's.
W: Thank you very much.
BM: You're welcome.
（五）．
Guest: It’s 10o’clock. I'd like to pay my bill now．
Front Office Cashier: Your name and room number，plea？
Guest: Edward Smith, Room 303．
Front Office Cashier: Have you ud any hotel rvices this morning or had breakfast at the hotel dining room，Mr Smith？
Guest: Yes， I just had breakfast at the dining room，but we didn't u any rvices．
Front Office Cashier: Fine．Plea wait a moment(……..)This is your bill， Four nights at 800 yuan each，and here are the meals that you had at the hotel．That makes a total of 5000 yuan．
Guest: Oh, my God! How could it be so much? I didn't expect it to be so much. Maybe there is something wrong with the meals.
Front Office Cashier: Don't worry. I'll check it at once and get the manager
regularity（六）.
W: Excu me. Would you do me a favour？
Z: Yes. What ems to be the problem ？
W： I think I've lost my wallet.
Z: Are you sure it's not in your bag?
W: Yes. I've looked for it. I can’t find it any where in my hotel room，and I’ve been to veral places since I saw it last time.
Z: What does the wallet look like?
W: It's a Red Louis Vuitton pur with 10000 yuan and veral cards in it.
Z: Sorry. Your pur is not been turned in here.
W: Then what shall I do？
Z: You can fill in this lost property report，and I’ll keep my eye out for it。
W: Thank you!
Z: you are welcome.
（七）．
W: Good morning, sir. what can I do for you?
Z: Good morning. I’d like to nd a fax.
W: To which country, plea?
Z: To the New York city.
W: May I have the fax number , plea？
Z：Yes, It’s 123456-1234.
W：I e.One page in all？
Z: Exactly .What’s the rate for a fax to New York?
W: It’s RMB 20 per minute, plus rvice charge. The rvice charge is 20%.
Z: That’s fine.
W: And if the fax goes though but isn’t clear, we waive the rvice charge but you still must pay the fee for the telephone line.
Z: Even if the fax can’t be read?
痛心拔脑W: I’m afraid so.
Z: Can I know the reason?
W: Becau the Telephone Bureau charge us for the u of the line even if the quality of the fax is poor.
