慢出货的理由罗列
本周没有船
there is no vesl available this week
生产期排得太满 //前批货的生产超出了计划//订单接得太多，无法准时完成生产
there is too many orders to be fulfilled /the production line is over booked due to too tight schedule/becau the previous order was postponed/becau
这个月假日太多
there are too many holidays
不良率太高，要翻修
the defective rate is too high.
-------Cas
A: This is the phone call from Bob Johnson. May
I talk with the sales manager, Mr. George Chen?
B: Yes, speaking. What can I do for you?
A: George, we need to know if you have shipped
our order no.SE SE-012 by the end of July. Have
you nt us the shipping advice?
B: Sorry, this order will be delayed to August 15,
becau of
原料短缺
The rious shortage of the raw material
人力短缺
The rious labour shortage
台风造成的损失
The damage caud by typhoon
生产不顺
The problem on our production line
模具晚交
The delay on tooling/making die
L/C 慢开
The delay of your L/C opening
客供辅料晚到
The delay of accessories supplied by your side
B: we are doing our best to ship this order as early as we can.
A: George, our customer needs this shipment within this week. Otherwi, their production will be shut down and we have to pay for all of their loss. Plea do your best
to help us.
B: We will try our very best, but it it’s not possible to ship it s this week. The soonest delivery time will be in the early of next week.
A: In this ca, you have to make the shipment by air freight instead of original a freight. Also, you have to pay the difference between air freight and a freight.
B: 承担费用
– 这不是我方的错，很抱歉，我们无法承担
– since this is not our fault, we are sorry we cannot accept
it./bear the charge/cover/share
– 我们无法控制，但是费用既然发生了，你我双方一半一半吧
– Since this is out of our control, however, the loss was there, let’s share half of the cost
– 好吧，是我方的错，我方愿意尽快安排空运，费用由我方承担
– Ok, since it is our fault, we will make production and effect delivery by air as soon as possible, and we will pay the difference/balance of freight charge.
A: O.K. we we’ll discuss it with our customer and let ll you know the result soon. But, plea do your best to work day and night to catch the schedule, or we will be in a rious trouble.
B: We know your hard position and have arranged three shifts to work 24 hours a day now
culture shock品质不符的洽谈 illumination（讨论）
减价出运（植绒面料） 退还修理再出货（毛厂） 在国外修理（提供配件） 销毁补货（太阳帽） 承诺下次提供品质更好的产品 直接退货
卖方：最好不要退货，费用高，手续麻烦
Delivering bad news elivering 报告坏消息 – 抱歉，我有些坏消息告诉你。 – I'm afraid I have some bad news. – 我不知道该怎么向你启齿，原因是。。。 – I don't know how to tell you – 我不想造成您不必要的担忧。 – I don't want to cau you undue concern. – 我们必须要讨论这件事情。cousin的音标 – There's a matter we need to discuss. 英雄英语怎么说– 很抱歉出了一些问题。 – I'm afraid something's come up. – 这里有点麻烦了。 frighten– There's been a bit of a tback. 去美国留学一年多少钱 |
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买方：也不希望退货（马的例子）
-------Uful expressions
直接了当地向对方提出质疑是解决问题的上策。
– 我有一个问题。。。。
– I have a query query……
– 请问合约准备好了吗？
– Is the contract ready yet?
– 请问你将订单送出了吗？
– Have you nt that order yet?
– 我们好象还没有收到六月份的付款
– We em to be missing the June payment. 。
– 可否请你核查一下是否发出了全部的货物？
– Could you check to e if you nt the full shipment?
英语培训学校网站Expressing urgency 表示事情的紧急性 此事很紧急。 It's very urgent. 其实我们昨天就需要它了。 We needed it yesterday. 我们正在等候那笔电汇。 We're waiting on that T.T. 我们工厂的直销店急需赶紧进货。 Our outlets are calling for the goods |
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Setting a deadline: 设定最后限期 我要在明天收到它。 I'll expect it tomorrow. 我们需要在周末之前得到它。 We'll need it by the weekend. 我们只能再给你两天的时间。 We can give you only two more days. |
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– 洛克不喜欢““哈尔及哈迪公司””使用的颜色。认为它们不吉利。但是我明确告诉她我们绝不会个更改那些颜色，因为那是国内众所周知代表我们公司的颜色。
– Apparently Lok has a problem with the Hale and Hearty colours colours. They . They‘re unlucky. But I assured her we would never change the colours becau they are recognid nationally
– 我们刚刚得知我们的一批货物丢失了。
– We've just heard that our shipment's gone missing.
– 他们打电话来说那批货在码头上被耽搁住了。
– They rang to say delivery has been held up at the dock
Dealing with bad news 面对坏消息，重要的保持镇静，赢得时间 去考虑对策。 首先我要谢谢你打电话来，丽安。感谢你 对此事的关 注，我确信我们一定能够找到 解决的办法。我再回电话 给你，好吗？ First of all, thank you for calling Lian . I appreciate your concern. I'm sure we can come to some arrangement. Can I get back to you? Lian. |
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t mobile
| Showing approval 表示接受 ––好主意。Good idea. ––是的，我想我们可以照此办理。 ––Yes, I think we can run with that. ––是的，那听起来很不错。 ––Yes, that sounds good. |
Proposing solutions insurpri提出解决问题的办法 ––我们有些事情想要向您转告//建议。 ––We have something to run past you. ––好的，这是我们设想的一些有关包装议题的建议。 ––OK. Here are some packaging ideas we've come up with. ––这是我们设想的一些建议。 ––Here are some ideas we've come up with. ––我们认为我们有解决您这个问题的答案。 ––We think we have the answer to your problem. ––这项建议怎么样？ ––How does this sound? ––我们觉得找到了解决问题的方案。 ––We think we've found the solution. ––这个主意怎么样？ ––How's this for an idea? |
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Showing disapproval 表示不同意的句子
