日期(Data):
天气(Weather):
姓名(Name): _
MANAGER ON DUTY,S CHECKLIST
值班经理检查表
Remarks&Comments:youni
需说明情况:
破烂熊乐园
Hotel Revenue Total 饭店总收入 | | Rooms sold 出售房数 |
Rooms 客房 | | Occ. 开房率 |
F&B 餐饮 | 运动的英文 | |
| | |
LOBBY/HOTEL ENTRANCE
大堂、饭店入口
1、Parking problems?
停车情况:
2、When are the exterior lights turned on?When are they turn off?
大楼外墙照明开启时间: 关闭时间
Other Comments:
其他记录:
FRONT OFFICE
前台
Yes No
1、Is the AM in the lobby greeting guests and solving guests problems? □ □
大堂副理是否在大堂内迎候客人、帮助客人解决问题?
2、Did you check the VIP room t-up?How was it? □ □扇贝网
是否进行VIPⅡ级以上的客人住房检查?情况如何?
3、Did the expected VIP show up on time? □ □
VIP客人是否准时到达?
4、Was the VIP properly treasted? □ □
VIP客人是否按VIP要求接待?
5、Is the MOD in the lobby greeting VIP guests? □ □强调的意思
值班经理是否在大门口迎送贵宾?
Reberk:
备注:
CHECK-IN COUNTER(Plea check off when not correct and put down notes.)
登记处(不理想的打“√”并在备注栏说明)
Apperaance员工仪容 | | Courtesy礼貌 | | Smile 微笑服务 |
什么是幸福感环保英语手抄报C/I time C/O time 入住登记速度是否正常 结帐速度是否正常: |
备注(Remarks): |
滞留英文 | | | | |
TELEPHONE SERVICE
电话服务
1、Dial 23238888,how promptly is the phone answered?(Try I time and record the no.of rings before the phone is picked up and how the operator answers the call.)
拨通总机23238888,总机是否及时应答?拨1次,记录电话举起前铃声次数及总机回答情况。
a.Time: No. of Rings:
时间: 铃声次数:
Answer:
回答情况:lastname 佛山英语培训
Yes No