礼宾部常用词汇
部门英语：
总经理 General manager[GM] 大堂副理 Assistant manager[AM] 总监 Director 经理 Manager 主管Supervisor 领班Captain/leader 前厅部Front office department 房务部Room division 市场营销部 Sales&Marketing dept. 工程部 Engineering dept. 餐饮部Food&Beverage dept. 客房部Hou keeping dept.财务部 Finance dept. 人力资源部Human resource dept.保安部 Security dept. 康乐部 Recreation dept. PA部 Public area
礼宾部英语：
礼宾部 Concierge 门童 Doorman 行李生 Bellman 司机 Driver 导游 Tour guider 行李 Luggage行李箱 Suitca 手提箱 Briefca 包Bag 行李牌 Luggage tag 行李寄存牌 Luggage 行李车Luggage trolley 行李房 Store Room 行李架 Luggage rack 行李寄存 Keep \leave 雨伞 Umbrella 贵重物品Valuables
易碎品 Fragile objects \Breakable tings 保险箱 safe deposit box自助早餐 Buffet breakfast 洗手间 Toilet / WC/lavatory 火车站 Railway station 超市 Super market商场 Shopping center 纪念品 Souvenirs 香烟 Cigarette 贵宾车服务 Limousine Service五星级酒店 Five-star hotel 电梯 Elevator / Lift 机场 Airport 小费 Tip 接机服务 Pick-up rvice 送机服务 Drop off rvice 叫早服务 Morning call 叫醒服务 Wake up rvice 前台 Front desk 总机 operator 内线 Hou call 外线 Outside call 国际长途 IDD（international direct dialing ）
国内长途 DDD(direct distance dialing )
商务中心Business center 票务服务Ticket rvice 扫描 scan 复印 copy 打印 print 翻译 translate 西餐厅 Western restaurant 中餐厅 Chine restaurant
大堂吧 Lobby bar 医务室 Clinic Room 桑拿 Sauna
按摩 Massage 会议室 Meeting room 宴会厅 banquet room停车场 Parking lot/area 走廊Corridor 宾客服务 Guest rvice[GS]前台接待 Receptionist楼层服务Houkeeping维
修人员 Repairman 换钱 Change money 明信片 Postcard 洗衣 Laundry rvice 小心轻放 Handle with Care 请勿倒立 Keep Top Side Up
棋牌室 chess 网球 tennis 台球billiard 美发 hair salon 设施设备facility 门锁lock 门闩bolt 总开关 main switch 衣柜 clost 衣架 hanger 行李架 luggage rack 健身中心 fitness center 健身器材 fitness equipment
空调调节器 air-condition control 室内游泳池 In door swimming poor
梳妆台 dressing table 抽屉drawer 镜子 mirror 台灯table lamp 灯罩lamp shade 遥控器 controller 文具夹 stationery holder 窗帘 curtain 玻璃窗 glass 阳台balcony 窗台window 落地灯 stand lamp 烟灰缸ashtray 热水壶thermos bottle 开水 boiled water 冰夹 Ice tongs 冰桶 Ice bucket 漱口杯 gargle cap 茶杯tes cap 玻璃杯glass cap 咖啡杯coffee cap 茶壶 tea pot 勺子scoop 电热壶 electric kettle
刮胡刀razor 梳子comb 牙刷 tooth brush 香皂soap 牙刷tooth brush 牙膏 tooth paste牙签 tooth stick洗发水shampoo 护发素 conditioner沐浴液 bath gel 润肤露lotion 浴帽shower cap 百科全书英文
淋浴花洒shower head 厕纸 toilet paper roll 马桶 clostool 小方巾 hand towel 地巾 bath mat 浴巾bath towel 面巾face towel 脚巾 foot mat 浴缸 bath tub浴袍bath robe 防滑垫non-slip pad 水龙头 tap 拖鞋slipper 健康秤 healthy scale 床头柜 bed side 墙纸 wall paper 地毯 carpet 沙发 sofa 保险箱safe deposit box 冰箱 refrigerator 防毒面具gas mask 手电筒flash light
鞋刷 shoe brush 擦鞋布polishing cloth 鞋篮shoe basket 洗漱盆 wash bason 地毯 carpet 路由器 router
网线 net work cable 剪刀scissors 充电器charge 垃圾桶ashcan
bamboo forest
服务指南 hotel directory /hotel rvice information
电源插座electronic outlet 吹风机hair dryer 开瓶器 bottle opener 电风扇 cooling fan 缝纫工具wing kit 纽扣button 投影仪video projector 饮料beverage 饼干 biscuit 苏打水 soda water 红酒 wine 矿泉水mineral water 啤酒beer 可口可乐coca cola 雪碧sprite 果粒橙 orange fruit 方便面 instant noodles 购物袋shopping bag
洗衣服务laundry rvice 加床服务extra beds 租借服务borrowing things 失物招领lost&found 邮政服务post rvice 保姆服务a baby-sitter rvice 送餐服务room rvice 租车服务car rental rvice
周一至周日
Monday Tuesday Wednesday Thursday Friday
Saturday Sunday
一月至十二月
solisJanuary February March April May June
July August September October November December
常用句子
Good morning\afternoon\evening,sir\miss\madam,Welcom to our hotel.早上\中午\晚上好，先生\小姐\女士，欢迎光临。
May I help you sir? 我可以帮你吗，先生？
How many pieces of your luggage sir? 你有多少件行李，先生？
Are the your luggage? 这些是您的行李吗？
Is this everything, sir？ 这是全部东西吗，先生？
Let me help you with your luggage.bureau\ Leave it to me.让我来帮您拿吧。 I‘ll show you to the front desk,sir.This way plea.让我带您去总台，这边请。
specifically
C\I here plea,sir. persistence是什么I will take care of your luggage. 先生，这边办理入住手续。我会照看您的行李的。
总台说 --The bellmanheadphone will show you to your room, sir. 先生，行李生会送您到房间的。
You may leave your luggage in the Concierge. 您可以把行李放在礼宾部。
Would you like to leave your luggage here? 您要寄存行李吗？ 作文模板We can put your things in
the storeroom,sir.我们可以把您的东西放在行李 房，先生
May I have a look at you your room card?我能看一下您的房卡么？
May I have you room key card,sir.请您将房卡交给我。
Thank you 谢谢
It’s on the 9th floor,I will show you to your room.房间在9楼，我带您去您的房间。
This way, plea 这边请。
This is western restaurant on the left from 6:30 am to 10:00 am.It is buffet.The bath center is on the right hand.
The lift \ elevator is here,after you plea,sir.电梯到了，您先请。gmaps
I’ll nd the luggage up by another lift. 我乘另一部电梯把行李送上去。
How was your trip ,sir.先生，旅途愉快么？
Is this your first time to our hotel？先生，您第一次到我们酒店么？全国研究生考试时间
We have Chine restaurant on the 2cd floor, Provide Cantone cuisine ,hot pot(charfing dish),xinyang local food(xinyang cuisine), shark's fin (鱼翅），bird's-nest (燕窝)，abalone(鲍鱼).The KTV is also on the 2cd floor.The Recreation department is on the 3rd floor including fitness center ,electronic shooting range,chess room,billiard room and table tennis room.
