《饭店服务英语》（第二版）参考答案
unit 1
Classroom Activity I
--- I’d like to rerve veral rooms at your hotel.
--- I want to rerve three twin rooms and one family suite.
--- Can I have your name, plea?
bottle怎么读--- Mary Brown
--- Can you give me your telephone number?
--- No. 1125 College Road, Haidian District, Beijing.
--- When will you be arriving, plea?
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-- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right?
--- We are looking forward to eing you.
Classroom Activity II
---Good morning. This is Hilton Hotel. Can I help you?
--- I would like to rerve rooms at your hotel.
---Wait a moment, plea. I’ll put you through.
--- Room Rervation. Can I help you?
---This is International Travel Agency in China. We’d like to rerve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.
---Wait a moment, plea. Let me check.. Yes, we have.
---How much will be spent for a room?
---130 dollars for a single room and 150 dollars for a double.
---Does this include food bills?
unwitting---No. Sorry. It doesn’t.
---Do children get discount?
---Yes. Children under 12 years old are charged half.
---By the way, do we need to pay money for an extra bed?
---I’m sorry, sir. We don’t provide extra bed rvice at prent. Is there anything el?
---No, thank you.
---May I know your name, sir?
---Wangping.
---It’s all right. Thank you.
Part Four
II. vacancy, guest, rervation, address, Fax, suite, double room, arrival, waiting list, confirm;
III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)
IV.
1. What kind of room would you like?
2. I’d like to rerve a presidential suite.
3. We have a high occupancy in peak asons.
4. You can rerve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.
出国留学的中介
5. Front office is one of the most important departments in a hotel.
6. Would you like us to put you on our waiting list and call you in ca we have a cancellation?
7. I’m sorry our single rooms are occupied, but I can rerve you a double room.
英语教学方法8. By the way, May I have a more spacious room?
not going anywhere
9. We are glad to accept your rervation.
10. Good-bye. We are looking forward to your coming.
V. 当你在饭店注册登记时，饭店会要求你预付定金。定金额是房价的两倍。许多外国客人不喜欢这个要求，但是请别担心，当你结账离店时，饭店将只收取原来商定的数额。
通常取消预定是免收费用的。但在饭店经营旺季时如果客人取消预定太迟，就得被收取罚金。预定后，请仔细阅读确认单中的详细事项。
在淡季应到达日期的前七天，旺季应到达日期的前三十天，如果客人取消预定，饭店将收取相当于一个晚上的住宿费用。假如在声明的限期内没有收到书面通知或者客人不来， 将自动收取一天的费用。
Unit 2
Classroom Activity I
--- I rerved a single room at your hotel.
--- Mary Brown.
--- Where are you from?
--- What kind of room did you rerve?
--- Oh, yes. Your room number is 321, this is your room card and key.
--- Yes, of cour.
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action movie-- Could you give me your passport and fill in this registration form, plea?
--- Let me have a look at it. Could you fill in your passport number and your signature?
Classroom Activity II
----Good morning. Are you checking in?
--- Yes.
--- Do you have a rervation?
--- Yes. It’s Roman, Kate.
---Wait a moment, plea. Yes, we do have your rervation. You rerved a commercial single room, is that right?
--- That’s right.
--- Would you plea fill in this registration form?
--- It’s OK. Would you like to check it?
--- Let me e. Oh, name, address, nationality, passport number, visa number, signature. Very good, this is your room card. Your room number is 1516. Mind your steps, I hope you will enjoy your stay in our hotel.
--- Thank you. Good-bye.美语俚语
Part Four
II. passport, deposit, receptionist, check out, visa, register, nationality, room card, departure date, destination
III. 1. (F) 2. (F) 3. (F) 4. (T) 5. (T)
IV.
1. Welcome to Golden Autumn Hotel. What can I do for you?
statuette2. Do you have a rervation with us?
3. Would you plea fill in the registration form?
4. A receptionist’s job is to welcome and register the guest.初中生课外辅导
5. Wait a moment, plea. I’ll look through our arrival list.
6. The bellman will take your luggage and show you the way.
7. Would you plea show me your passport and visa?
8. I’m sorry we can’t find your name in our rervation list.
9. This is your room card, madam. Your room number is 2020.
10. Mind your steps. We hope you will enjoy your stay in our hotel.
V. 部分海景房：你为夏威夷之旅节衣缩食，最后终于可以在一家体面的饭店预订一个部分海景房。这是否意味着树木会挡住你房间的视线？通常不是：用最挖苦人的方法表述那就是：如果你走上阳台，把身体弯成四十五度角，伸长脖子直到骨头快要断了，你才能在两
栋建筑物之间看到一瞥海景。或者也可能指你的房间在建筑物的一侧，并且你在房间里就可以看到一点海景，但是你的房间窗户不是面海的因此你不会看到大片的海景。
