餐饮服务基础用语
称谓（Addressing）
1、直接：Mr. Mrs. Ms. （女士/小姐） Miss. Sir, Madam, gentleman, gentlemen, lady, ladies,
young lady, young gentleman.
2、间接：the lady /gentleman with you（和您一起的女士/先生），that lady/gentleman.
问候(Greeting)
1. Good morning/afternoon/evening, sir/madam.feeding
2. How are you today, sir?
欢迎(Welcoming)
Welcome to our restaurant.
We’re glad to e you again.
询问/征询(Asking/inquiring)
May I have your name, plea?
Your initials, plea? 请问您名字的首字母？ 多维度
May I take your order now?
May I have your signature here, sir?
May I know whom I’m talking to?
czw May I be of (your )rvice, sir?
May I recommend our shrimp to you, sir?
How about a cup of coffee?
Would you like me to book you a table?
Would you like to sit by the window?
Is there anything el I can do for you, madam?
祝愿/祝福(expressing good wishes)
1. Have a pleasant stay with us, madam.
2. .Have a nice day/ a pleasant evening /a good weekend.
3. Enjoy your stay/day.
4. Happy New Year/Birthday!
5. Merry Christmas!
对一般祝愿的回答(Answers to good wishes)
You too, Mr. Blake/Ms./Mrs./Miss.
The same to you, sir/madam.
致谢(expressing thanks)
Thank you very much.
Thank you for coming.
Thank you for being so understanding.
That’s very kind of you. Thank you very much.
对致谢的回答(answers to thanks)
You are welcome. 不用谢！/别客气！/乐意为您效劳！
With pleasure.
My pleasure.
Glad to be of rvice. Plea feel free to contact us anytime.
很高兴为您服务，请随时与我们联系。
致歉(apologizing)
Excu me.
I’m awfully sorry.
I beg your pardon, sir.
Excu me for interrupting.
Sorry to have bothered you.
I’m very sorry. There could have been a mistake. I do apologize.
对不起，可能出了什么差错，我真诚向您道歉。
I’m sorry. A guest is waiting for me.
I’m sorry. I’m being called.
I’m sorry to have kept you waiting, sir.
I’m sorry. The restaurant is fully booked.
对致歉的回答((answers to apology)
That’s all right.
It doesn't matter.
It’s nothing.
指示(directing)
let me show you.
onet This way, plea,
It will be on your right hand side. You can’t miss it…….您会看到的。
clubs Go straight ahead.
Go down to the lobby. 往下走，到大堂。
Plea take the lift to the 3rd floor.
Turn left/right at the first exit.
提示(arousing attention)
高中军训 Here you are. 这是您要的……。
Here we are. 就是这里了/我们到了。
Here comes the taxi.
Beware of the ceiling/ the wet floor, sir. 请小心天花板/湿地板。
Plea remember taking all your valuables with you。
表示安慰(reassuring)
Don’t worry, madam. We’ll e to it. 我们会跟进这件事情的。
I’ll look into the matter.
I’ll be with you in a moment.
mba大纲 There is no hurry, sir. Take your time. 不要着急，请慢慢来。
It won’t be too long, sir.
falling out Plea take it easy, madam.
We’ll let you know as soon as there is any available. 一有空位我们就会通知您的。
I’ll report it to our manager.
表示乐意效劳(willing to rve)
I’ll be glad to help. 乐意为您效劳。
Certainly, madam. I’ll be happy to do it.
Glad to be of rvice. Plea feel free to contact us anytime.
My name is lily, if there is anytime we can do for you, just let us know.
如果有什么需要，欢迎随时与我们联系。
表示婉拒(declining)
I’m afraid such information is confidential. 抱歉，这是机密。
That’s very kind of you, but no, thank you.
That won’t be necessary, sir, but thank you all the same. 不过还是谢谢您！
I’m afraid we can’t do that.
肯定的答复(positive answers)
Certainly, sir, I’ll bring it to you right away.
We do have lettuce available. 我们有莴笋。
未肯定的答复(uncertain answers)
I’m sorry we can’t guarantee it, but we’ll do our best. 林宝拉
I’m sorry, madam, I’m not sure, but I’ll ask someone for you.
If you wait a moment, sir, I’ll try to find it out.
否定的答复(negative answers)
I’m sorry, there is no discount.
I’m sorry, madam, I’m afraid we don’t have any available.
表示遗憾(expressing pity)
I’m sorry to hear that.
It’s a great pity.
表示关怀(expressing concern)
Are you all right, sir?
google英文版
I hope you did not hurt yourlf.
Would you like to e the doctor?
I hope you are better now.
表示谦让(being modest)
After you, sir.
You first, sir.
表示同意(agreeing)
That’s true. 是的。
Absolutely, sir. 当然先生，
Exactly, sir. 确实如此，先生。
表示不同意(disagreeing) :
Not really. It’s good value for the price. 这个的确货真价实。
