本节课由我们日常生活中经常会接触到一些有瑕疵的商品或接受到一些不好的服务为引子，引入课题，引领学生说出“complain”、“complaint”的概念，然后再引到遇到上述情况时写一封投诉信也是个不错的主意。
第一步，围绕着投诉信优化写作这一中心主旨，在课前预习案中呈现了一篇高考曾经考过的投诉信的范文，让学生在高分作文中寻找亮点。为此，在“亮点”的设置上，专门设置了几个高级句型：（1）What annoyed me most is that… （2）I hope that\ I believe that…（3）…, which made it impossible to read.设置该句型的目的就是让学生在写作时去模仿使用或是变通使用。
欣赏完高分作文的同时，引领学生一起分析一下投诉信的写作框架：
Dearexo什么意思 ，
I’m (自我介绍）. I feel sorry to trouble you but I’m afraid that I have to make a complaint about (投诉的问题）.
The reason for my dissatisfaction is that (总体介绍）. In the first place, (抱怨
的第一个方面）.In addition, (抱怨的第二个方面）.Under the circumstance, I find (抱怨给你带来的后果）.ct什么意思
I’d appreciate it very much if you could (提出你的建议和请求）.And I’d like to have this matter ttled by (限定解决问题的日期）.
Your early reply will be highly appreciated.
Yours,
xxx
第二步，在这一框架的基础上，给出学生第一个情境You misd your flight becau you think that it was not announced over the loudspeaker. Complain to an airline official.让学生在给定的框架的基础上去完成该篇作文的半成品：
Dear airline official,
I’m (你们航空公司的一位顾客). I feel sorry to trouble you but I’m afraid th
at . （我不得不就你们差劲的服务提起投诉）
The reason for my dissatisfaction is that
(由于你们没有广播而导致我错过了航班). jasmine
（最令我恼怒的是）your workers refud to admit it was their fault. In addition, I had intended to attend an important meeting by that flight, (这也成为了不可能的事情). Above all, this unpleasant experience made me disappointed with your company.
I’d appreciate it very much if you could (认真考虑我的投诉并改善这种情况). Besides, I’d like to have a full refund. I hope that ( 你能够告知我处理投诉的过程）.
Your early reply will be highly appreciated.
Yours,
xxx
第三步，练习之后，进入自己写作阶段，给定第二个情境The fish you ordered tastes terrible in a restaurant. Complain to the manager of the restaurant.要求学生在掌握写作框架的基础上，运用上本节课旨在练习的句型去完成自己的写作。
第四步，完成作文的写作后，小组评阅，要求学生用波浪线划出优美的句子，用直线划出错误的地方，然后当堂评阅、展示。
第五步，当堂练习完毕，反馈完毕后，把第三个情境The trours the tailor had made for you are too short. Complain to the tailor.留作课后作业，让学生进一步巩固本节课的写作成果。
附本节课的导学案：
Book7 Unit3 Under the a
投诉信的优化写作
编辑: 季爱君 审核：潍坊中学英语组 备课组长：朱晓芳 使用时间：2018.4.
教学目标：
1. 熟练运用名词性从句和定语从句。
2. 掌握有关投诉信的恰切的语言表达。
教学重点与难点：
1. 名词性从句和定语从句的恰当使用。
2. 有关投诉信的恰切的语言表达。
【课前预习案】
Ⅰ. 高考链接：投诉信
假如你是王玲，两周前你从网上订购一套书虫系列读物(Bookworm Series)昨天才到货，且包装、书页破损，数量不足。请就此向网店客服写邮件投诉。
要点如下： ①介绍购物情况;
②一般将来时的用法反映存在问题;
③提出解决方案。
注意： ①上海光华剑桥 词数100词左右;
showercream
②可适当增加细节，使行文连贯giti;
③开头结尾已给出，不计入总词。
提示：投诉complaint （n.工程英语翻译） complain （v.）
高分作文赏析：
To whom it may concern,
I am one of your customers. I ordered a t of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the
books were so poorly packed up that the cover and some pages were torn, which makes it impossible to read. In addition，what annoyed me most is that it is not a complete t, as I found one book missing.
I am sorry to have received such poor rvice, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new t of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Sincerely,
Wang Ling
Ⅱ. 仔细赏读，找出亮点：
句型亮点一
亮点二
亮点三
master是什么意思 亮点四
词块亮点：
【课中探究案】
Ⅰ. higher亮点启迪，仿写文章：
If you were in the following situation, what would you do?
Situation: You misd your flight becau you think that it was not announced over the loudspeaker. Complain to an airline official.
Dear airline official,
I’m (你们航空公司的一位顾客). I feel sorry to trouble you but I’m afraid that
