straightaway

Firstcontact

-upquestions:

youdoandsaywhenyoumeetsomeoneforthefirsttime?Howimportantarethe

firsttwoorthreeminutesoftheopeningcontacts?

gtheVCD

Task1:ViewtheVCD,andfillinthefollowingblanks.

Version1

Receptionist:’sthe_fifthfloor_______.

Maria:Thankyou.

Peter:Yes,_gotenoughtime__________topromoteit?

That’ehave__theprice_________right?

Paula:Moreinputonthetechnicalsidewouldhelp.

Peter:That’swhyI’mbringingJensFoss_over__.Comein!(toMaria)Oh,takeaat,_will

you__?Shan’tbe_amoment__.DoyouknowJensFoss?He’sinourCopenhagenoffice.

Paula:I’ve_heardof__________________________________himbutIdon’tthinkwe’vemet.

Anyway,I’dbetter_leaveyoutoit__________________________________.

Peter:Letmehavethedraftschedule__bythree__________________________thisafternoon.

Paula:Yes,I’llgetintoit__straightaway__________________.

Peter:And__givemearing_______________ifthereareanyproblems.

Paula:Willdo.

Peter:_Sorrytokeepyou_______________.Haveaat.

Maria:Ihope_youwereexpectingme__________________.MynameisMariadeMiguel.

Peter:Yes,I’vegotyour_detailshere_______________somewhere.

Version2

Peter:Havewegotenoughtimetopromoteit,that’s__theworry___________________.Anddo

wehavetheprice_right_____________?Anyway,let’sleaveitthere____forthetime

being___________________.,_youmustbeMaria___________________.

I’mPeterO’etoTectronUK.

Maria:’sgoodto__behere________________________________.

Peter:soneofour_____marketingteam________.

Paula:__Nicetomeetyou_______,Maria.

Maria:Nicetomeetyou.

Peter:I’msureyouknowthatMariaisgoingtobewithusfor____acoupleofmonths_______.

Paula:ldbeeing_quitealot___________’ll

__excu____________________me,later,Maria.

Maria:Yes,bye.

Peter:Seeyoulater,Paula._Haveaat______.Coffee?

Maria:Thankyou.

Peter:Howwastheflight?

Maria:Fine,only_alittlebit__________________________________late.

Peter:Milkandsugar?

Maria:__Black___________,plea.

Peter:PaulaandIwere___discussing_________’ttheSpanishoffice

planningtheir_launch__________soon?

Maria:That’lpingtoputtogetherthe___promotionalliterature___________.

Peter:uldbevery__uful_____________________.

Task2:younoticeaboutthebehaviorofthe

threecharacters?WhatsortofwelcomedoesMariaget?

Task3:esMariaexpecttohappen?Howdoyou

thinkPeterhandlesthisfirstcontactwithMaria?

Task4:fferencesarethereinthebehaviorof

thethreecharacters?

Task5:ethingsPeterdoesmoreeffectively.

HowdoyouthinkMariawillfeelafterthisfirstcontactwithPeterandPaula?

(Forreference:

Task2:Peter’sbodyandPaula’sbodylanguageisgenerallyquiteclodand

’smannerisoffhandand

dismissive,ndingnegativesignalstoMaria,whobehavesanxiously.

Task3:MariaexpectstobewelcomesbyPeter,andforhimtobepreparedforhervisit.

PetershouldhavefinishedhismeetingwithPaulabeforeMariaentered;welcomedMaria

anddemonstratedthathewaxpectingher;introducedhimlfandPaula;madeherfeel

welcomebymakingsmalltalk,offeringhercoffee,etc.

Task4:odylanguage

ismoreopenandpositive,andtheymaintaingoodeyecontact.

Task5:ssurehisbusinesswithPaulais

taside;rshercoffeeand

discoversthatMariamaywellhavesomeuful

experiencetosharewiththem.)

IIILanguagefocusWelcomingvisitors

Expressionsofwelcoming:

1.___________________________________________________________.

2.___________________________________________________________.

3.___________________________________________________________.

Expressionsofintroducingyourlf:

1.___________________________________________________________.

2.___________________________________________________________.

3.__________________________________________________________.

Expressionsofintroducingsomeoneel:

1.___________________________________________________________.

2.___________________________________________________________.

3.___________________________________________________________.

Expressionsofrespondingtointroductions:

1.___________________________________________________________.

2.___________________________________________________________.

Expressionsofoffering

1.___________________________________________________________.

2.___________________________________________________________.

3.___________________________________________________________.

VISmalltalktopics

Whattopicscanwetalkwhenwehavefirstcontactswithsomeone?Herearesomeclues.

Thinkaboutsomeexpressionsconcerningthefollowingtopics.

r