剑桥商务英语考试时间

剑桥商务英语初级-132

(总分108,考试时间90分钟)

READING

PARTONE

nforwardbyadayorso?

nanyshorter?

nanyearlier?

nanysooner?

2.

alesdollar,morethan8%goestoAdministration.

ndSellingExpenmakeup26%.

edwithProfit,lessgoestoMaterials.

nystationeryfromthiscatalogueinJuneandreceiveaspecialfreepen.

A．AskforourJunecatalogueandgetsomefreestationery.

B．BuyaproductinJuneandyou'llgetagift.

C．OrderapenbeforeJuneandgetanotheronefree.

eregoodbutdistributionproblemsledtoaslightdropinprofits.

**panyhadproblemswith

A．producingenoughgoods.

B．deliveringenoughgoods.

C．llingenoughgoods.

,

Reournewcatalogue,justreceived,Vanterswanttoe'Primavers'ndsamples

urgently.(They'vegotprices.)

Vantersneed

sofmaterial.

estcatalogue,

ntpricelist.

PARTTWO

TABLEofCONTENTS

A．ChairmanandCEOOverview

B．Rearchandlnnovation

C．InvestmentHighlights

D．Statistics

E．BoardandCommitteesoftheBoard2007

F．CorporateGovernance

G．OrganisationalStructureandIDAoffices

HFinancialStatements

eewouldliketoknowthestrengthsinrearchinlreland．

Watsonneedsalistoftheboardmembers．

gmanwantstohaveageneralknowledgeofthedevelopmentofIreland.

orrestneedstoknowthelocationsoftheagency'Soffices．

Golderwantstofindout**panieshaveinvestedinIreland．

PARTTHREE

year,theGDPsofUSAandGERshowedanincrea,whilethatofJAPwasjustthe

opposite.

sofGERandJAPincreadsteadilyandUSA'sGDPreacheditspeakinthis

year.

onstratedafallwhileGERandJAPcontinuedtori.

JAPexperienceddecreainthisyear,butUSAincreadslightly.

year,USAregainedariandtheothertwocountriescontinuedtoincrea.

PARTFOUR

CRM-Marketinginthe21stcentury

Withover1,000publishednewspaperarticles,threesuccessfulbooksandhiscurrentjobas

Chairmanofhisownmarketingconsultancy,SwanPartners,RichardSwaniswellqualifiedto

ndustry'srecentannualconference,hefocudhistalkonCustomer

RelationshipMarketing(CRM).

AccordingtoSwan,existingcustomersarebetweenthreeandeighttimesmorelikelytobuy

thananon-customerwiththesameprofile,soincreasingcustomerloyaltyisimportant:ifyou

recordthemeasurementsofsomeone'sjeans,nexttimeyoucanofferthemapairthatfitexactly;

notewhicghitis

esntialforeffectiveCRMtorecordcustomerinformationona**puterdataba,therealskillis

ininterpretingwhatyourcustomerstellyouandknowingwhatpromistheythinkyouhave

made.

Swanbelievesthatsuccessrequiresanequalmixofmarketrearch,deliveringwhatthe

customerexpects,findinganyweakareasinthesystemandaskingcustomersfortheirafter-sales

opinionsandsuggestions.'But,'hewarns,'an'tmeasure

customerrespon,thenit'sbettertokeeptomoretraditionalmarketingmethods.'

tiontobeinganauthor,RichardSwanisactivelyinvolvedinthebusinessworld.

A．RightB．WrongC．Doesn'tsay

rtnersarethemarketleadersindeliveringCRM.

A．RightB．WrongC．Doesn'tsay

ectofSwan'stalkwastoexplaintheadvantagesofdevelopingasolidcustomerba.

A．RightB．WrongC．Doesn'tsay

lievestheCRMapproachisbestsuitedtorviceindustries.

A．RightB．WrongC．Doesn'tsay

therighttechnologyisthemost**ponentofsuccessfulCRM.

A．RightB．WrongC．Doesn'tsay

'sopinion,**panygrowthdependsonacombinationofveralfactors.

A．RightB．WrongC．Doesn'tsay

inks**paniesshouldmovefromold-fashionedmarketingtoCRM.

A．RightB．WrongC．Doesn'tsay

PARTFIVE

PutDownThatTool

TheBritishworklongerhoursthananyoneelintheEuropeanUnion(EU),whichmay

accountforBritain'European

entreportitnotesdisapprovinglythat,"TheUKis

theonlymemberstatewhereweeklyworkingtimehasincreadoverthelastdecade."**mission

believesthat**paniesmaybesystematicallyviolatingtheEU's"WorkingTimeDirective".This

he

directive,workerscansignan"opt-out",33%of

Britishworkershavesignedsuchopt-outs,althoughonly16%arebelievedactuallytobeworking

morethan48hours.

AnnaDiamantopoulou,the**missionerforemploymentandsocialaffairs,hasadoubtabout

,shethinks,some

Britishbossmaybeforcingworkerstosignopt-outsasaconditionoftakingajob.(Some

Americansmayactuallywanttoworkmorethan48hours,butsurelynoEuropeanwouldbeso

silly,emstoherreasoning.)Citingreasonsrangingfrom"healthandsafety"totheneedto

maintain"minimumsocialstandards"intheEUandtostrikeabetterbalancebetweenworkand

familylife,**missionislaunchinga"consultationofinterestedparties"onpossiblechangestothe

directive.**missionerhopesthatBritainwillbeabletocomeupwithsolutionsonavoluntary

,inreality,ifitdoesnot,**missionwillprobablydevia

newdirective.

**missionislikelytopushfortighterdefinitionsoftheconditionsunderwhichopt-outscan

llinevitablyreducelabour-marketflexibilityandmayintroduceyetmore

tishgovernmentclaimstowelcome

**mission'ely,however,ithopesthattheappointmentofa**missionnextautumn

willensurl

ately,beingclassifiedasamanager,atleast

shehasanautomaticopt-outfromtheWorkingTimeDirective.

theattitudeoftheEuropeanCommissiontowardBritain'slongerworkinghour?

lysupportsit.

noattentiontoit.

stogetridofit.

24.**paniesmaybeagainsttheEU's"WorkingTimeDirective"byaskingtheiremployeesto

work

A.52hours

B.48hours

C.45hours

fthefollowingisAnna'sbelief?

firmshavemademuchuofopt-outs.

hbossmayforceworkerstosignopt-outs.

ancorpsdon'tneedanyopt-outs.

llbetheoutcomeof**mission'spushfortighterdefinitions?

-marketflexibilitywillbereduced.

ateform-fillingandregulationwillbecomesimple.

rectivewillbedevid.

welearnaboutAnna'srevisionofthedirective?

lappointa**missiontoreviit.

lhavetogiveitupduetolackoftime.

lmakeuofopt-outtoreviit.

fthefollowingistrueofBritain'spractice?

Britishworkershavetoworkmorethan48hoursaweek.

hgovernmentdoesn'twanttochangeitspolicyvoluntarily.

n'sfasterrateofeconomicgrowthisowedtoitslongerworkinghour.

PARTSIX

SANDWICHSUCCESS

Britain'epopulationbuysandwichesatleast

twice(29)week,andtheyarespendingmore(30)them(31)sandwichesaremade

athome,while(32)fromshopsarellingingrowingnumbers.

Onereasonisthatpackagingkeepssandwichesfreshforupto48hours,

making(33)possibletomass-producethemcentrallyanddistributethem

widely.(34)reasonisthatpetrolstations,wantingtoexpandtherangeof(35)theyll,

havequicklybecomemajoroutletsforsandwiches.

Thople

havestopped(36)familymealsathome,and(37)

hasbecomemoreimportantthanprice,(38)convenienceisthemostimportant

reason(39)all.

Takentogether,thechangesaremakingthesandwichindustry(40)intoaveryvaluable

business.

atively

gh

PARTSEVEN

Memorandum

ToLindaBamber

FromWalterHarrison

Linda

ItissaidthatSunExpressisagoodtravelagency,andtheyoffera10%discountforgroupsof

pleafillinthetourinformationcardandpassitovertomembersofour

team?Wemaydecideonourtourvenueatthemeetingof16April.

Thanks.

Walter

SunExpresstakesyoutoMexico

ThisyearSunExpressisorganizingthebestMexicanholidayever!You’llhaveachancetoe

theAztecMexico,theMayanMexicoandtheSpanishcolonialMexicoaswetakeyoufrom

therdetailsoftheplacesyou’llvisitepages8-9.

Pricesarep

roomshaveprivatefacilities.

ghtswithPekarAirwaysdirecttoMexico.

Price:＄1.200.

Supplementforasingleroom:＄200

PleaquotetourNo.5210whenbooking.

20GLOUCESTERPLACE,CROYDON,CR12DHTELFAX

TourInformationForm

NAMEOFCOMPANY(41)______

DESTINATIONMexico

PRICE(42)______

DEPARTURE(43)______

DISCOUNT(44)______

CARRIER(45)______

41.

42.

43.

44.

45.

WRITING

PARTONE

46.·Youaregoingtobeoutoftheoffice.

·WriteanE-mailtocustomers:

√Remindingthemthatyouareoutoftheoffice

√Sayingwhenyouwillbebackintheoffice

√Suggestingwhoshouldbecontactedforurgentquestions.

·Write30-40words.

·WriteonyourAnswerSheet.

PARTTWO

47.·Readtheletter.

,

entingamodelfromyoubut

nowwewanttopurchaone.I'dbeverygratefulifyountusacopyofyourbrochure,and

oupleandusapricelistaswell?

Ilookforwardtohearingfromyou.

Yourssincerely,

MarcoFrancone

·WriteareplytoMarcoFrancone:

·thankinghimforhinquiry;

·enclosingabrochureandpricelist;

·tellinghimaboutanewspecialoffer;

·askinghimtocontactyouifhehasanyquestions.

·Write60-80wordsonyourAnswerSheet.

·Donotincludepostaladdress.

LISTENING

PARTONE

【点此下载音频文件】

llthepricebeiftheybuy30?

A.$100B.$54C.$60

stheflightforChicago?

sthehouforsale?

withtwogaragesandtwobathrooms.

withmorethanthreebedroomsandagarage.

withtwobathroomsandthreebedrooms.

ypeoplewillattendtheconference?

meisMrToyoda'sflight?

artofthefactorydoesSusanwanttochange?

lMrWangdispatchtheorder?

ichplatformdoesthetrainleave?

PARTTWO

MicroCommunicationsLtd

FinanceDepartment

NameofCompany:PegasusGroup

NameofCaller:(9)Martin______

AccountNumber:(10)______

Goodsreceived:(11)______printers

Discountquotedoriginally:(12)______percent

Correctbalancedue:(13)______

Contactnumber:(14)840679extension______

Datebalancewillbereceived:(15)______October

【点此下载音频文件】

56.

57.

58.

59.

60.

61.

62.

PARTTHREE

EndofYearReview

Turnoverincread(16)%.

Costsdecread(17)%.

Profitsincread(18)%.

Domesticmarketvery(19),only1%up

comparedwithlastyear

neldevelopmentcontinued

b.72recruited,20retired,52netincrea

(20)haxpandednewareassuch

asqualityassuranceand(21)

chDepartmenthasanewprototypeengine.

invested(22)technologyprogramme

【点此下载音频文件】

63.

64.

65.

66.

67.

68.

69.

PARTFOUR

【点此下载音频文件】

poofaresumeis

chanceforaninterview.

job.

incetheemployer.

indofresumeisudmoreoften?

one

onal

ingaresume,onehastofeelimportantabouthimlf

hecangetthejob.

hewillbeinterviewed.

hisresumewillbereadwithenthusiasm.

ingtoMrSchuman,howmanyskillareasarethereintheworldofwork?

an4,000

t500

t5,000

nthinksthataresumeshould

e'stalent.

e'sability.

e'srelationwithothers.

human'sopinion,beingamother

syjob.

ostdifficultjob.

ardingjob.

onefindhispersonalachievements?

ownallyourachievementsinworkandlifeandfredpatterns

ownyourremarkableskills

ownonlyyouraccomplishmentsinwork

ttertohavethedraftedresume

opied.

oastranger.

d.

SPEAKING

PART1

erview--about2minutes

Inetogive

informationaboutyourlfandexpresspersonalopinions.

PART2

eto

eoneminuteto

prepare.

AWHATISIMPORTANTWHEN...?

RENTINGAWAREHOUSE

·Security

·Location

·Layout

BWHATISIMPORTANTWHEN...?

CHOOSINGABUSINESSLANGUAGECOURSE

·Qualification

·Cost

·Sizeofgroup

PART3

partofthetesttheexaminerreadsoutascenarioandgivesyousomepromptmaterialin

e30condstolookatthepromptcard,anexampleof

whichisbelow,hatthe

examinerwillaskyoumorequestionsrelatedtothetopic.

Fortwoorthreecandidates

Scenario

Promptmaterial