反馈英文

1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店

铺产品的信息回答。

Forexample,

Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotion

activitiesfortheshoesPleareplytomyemail.

Customerrvice:ThankyouforyouremailandIwouldliketoansweryour

heckouritemimage,wehavethesize34,size35,size36and

ldreadthedetailoftheiteminformationonourstore

ly,wehavepromotionactivities

suchas5%udecidetobuyit,

ouforyoursupporting.

2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的

大小的处理。

售中工作

首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，

数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需

要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z,以及差评。

售后邮件回复

1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免

客户生气给我们投诉，变成A-Z,以下是遇到各种情况的应对情况。

处理returnrequest

客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，

可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客

户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要

了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客

户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予

他们退款或者重新发货。

具体模板如下：

让买家拍照片：

Dearcustomer,

ohear

oupleatakethepictureaboutitandwewillcontact

ourwarehouemployeeaboutyoursituation,

youforyourcooperation.

由于产品的质量问题，给买家部门补偿

Dearcustomer,

Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’s

ditisnotworthwhiletoreturn

giveyou5$forthecompensationandwouldyoupleakeeptheitemThankyoufor

yourunderstanding.

买家拒绝赔偿，想要退货换货

Dearcustomer,

ouwanttogetthereplacement

tellusthetracking

illndyouthenewoneafterwereceivethe

ouforyourcooperation.

买家想要退款

Dearcustomer,

ouwantto

gettherefund,pleareturntheitemfirstandgiveusthetrackingnumberand

oncewereceivetheitem,ouforyour

cooperationandpatience.

买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买

家的邮件模板。

Dearcustomer,

Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformation

ationalshippinginformationmaynotupdateso

prompt,oupleakeepyour

patienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswe

willinformyouassoonaspossible.

Yourunderstandingwillbehighlyappreciated.

买家没有收到货，告诉买家追踪号

Dearcustomer,

Sorryfordisturbingyou,kageisnowontheway

toyourplace(itisnowreachingyourlocalpostoffice).Thetrackingnumberis

oupleakeep

yourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynews

wewillinformyouassoonaspossible.

Yourunderstandingwillbehighlyappreciated.

Bestregards

尺码不合适，建议买家送给别人

Dearbuyer，

ryfortheinconvenience

bepossibletogiveothersas

agiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthisJust

suggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.

Iwillwaitforyourreply

BestRegards

卖家发错地址

Dearbuyer，

igmistakewemade!Sorry,

butwillyoustillwanttheitemsIfyes,wewillrendyouimmediately,ifnot,

gforyourreplyandhopeyourkind

understanding.

BestRegards

卖家发货到达时间

Dearbuyer，

yittakesabout7-12days

stion,feelfreetocontactusandwewillreach

youatthesoonest.

BestRegards

卖家发货后，要求客户写反馈

Dearbuyer，

Thankyouverymuchforyourorder!

ulikeit!

Andwearelookingforwardtoyourfeedback.

Haveaniceday!

BestRegards

Seller’sname

亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dearcusomter,

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

Wewillcontactthepostofficetofindouttheproblem.

Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillrend

youassoonaspossible,ifnot,ourkind

understandingandWaitingforyourreply.

Bestregards

亚马逊的商品被跟卖，发警告信的邮件模板。

Hello,

Wehavenoticedthatyouarenotauthorizedtollthiscardknifeandyouhave

listedthisparticularitem(ASIN:B00GICPZT0)whichissoldexclusivelybythebrand

refertoourattachment.

Pleandtheconfirmationtousafteryouremovetheproductasissuedfromyour

listing.

Ifyoudonotcomplywiththedemands,wewillhavenonoticebuttoclaimwith

llerperformancedepartment,whichwillriouslyimpactyourAmazonlling

privileges.

Pleahandleandreplyusassoonaspossible,otherwiwewillcomplaintsand

amazon.

客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板

DearCustomer,

Thankyouforcontactingusregardingyourinquiry.

y,weareableto

lreceiveashipping

confirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.

aveanyother

questionsorconcerns,feelfreetocontactus.

Bestregards

向买家索要五星好评

Dearcustomer,

Wenoticedyourshipmentrecentlyarrivedandwecontactyouinregardstothe

visitthefeedback

aveany

disputes,orjusthaveaquestion,ouforyour

cooperation.