剑桥商务英语中级真题集听力原文
目录
BEC中级真题集听力原文(2010版)
TEST1
ons1to12
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
ConversationOne.
Questions1to4
Lookattheformbelow.
Youwillhearamanaskingacolleagueforinformationaboutaformeremployee.
Youhave15condstoreadthroughtheform.
[Pau]
Nowlisten,andfillinthespaces.
Woman:Personnel…
Man:Hello,it'sTimhere,fromFinance.
Woman:Hi,Tim.
Man:I'vehadaletterfromthetaxofficeaboutastudentwhoworkedherelastsummer–I
wonderifyoucouldlookhimupinyourrecords.
Woman:Sure,what'sthename?
Man:Thesurname'ameStephen.
Woman:Howdoeshespellhissurname?
Man:t?
Woman:Ohyes,hereweare…livesatahundredandeighty-threeSchoolRoad,Barnfield…
Man:Yes,that'stheone.
Woman:AndyousayhewasworkinginFinance?
Man:Uhm,CustomerServices,actually.
Woman:Aah-theyhadlotsofstudentsworkingforthemlastsummer.
Man:Well,thetaxpeoplewanttoknowhixactjobtitle-I':Mm,
letmee...Hewasanofficeassistant.
Man:Right,:Let's
havealook...fivehundredandthirty-eightpoundsventyamonth...Oh,sorry,he
wasascaleone,sothat'ngel?
Man:That'sfine,thanks.I'llndthemtheinformationtoday...
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationTwo.
Questions5to8.
Lookatthenotebelow.
Youwillhearamandescribingaproblemwithanorder.
Youhave15condstoreadthroughthenote.
[Pau]
Nowlisten,andfillinthespaces.
Woman:Hello,Ihelpyou?
Man:pingtospeaktoSteven
Kirbyaboutthestationeryyou'reprintingforus.
Woman:I'mafraidSteven'sawayuntilFriday.
Man:Oh-youeI'mnotveryhappywiththebusinesscardsandIwantedtoeifIcould
makeacoupleofchangestothepapertoo.
Woman:Wouldyoulikemetopassonamessage?
Man:Yes,ngis,I'vejustreceivedyourproofs-thecardsthemlvesarefine,
butyouemtohavemisunderstoodthequantities.I'msureIaskedforfivehundred
foreachofthemarketingexecutivesandvenhundredandfiftyformebutyou've
puteveryonedownforvenhundredandfifty.
Woman:Right,I'eanythingel?
Man:Yes,ouaskSteventomovethecompanylogo
furthertotheleft?It'that'sallfornow.
Thanks.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillhearawomanmakingthearrangementsforadelegationwhoaregoingtovisither
company.
Youhave15condstoreadthroughthenotes.
[Pau]
Nowlisten,andfillinthespaces.
Woman:Geoff?
Man:Yes?
Woman:Ijustwanttofinalithepreparationsforthedelegationnextweek.
Man:'sThursday,isn'tit?
Woman:,canyoumakesurethateachofthemgetsanamebadgeandaninformation
gesaredone,butyou'llneedtopreparethepackswithalltherelevant
information.
Man:Ok,thatshouldn'outcatering?
Woman:Coffee'sorganidforelevenandthree,butlunch-it'satone-weneedtorerveit
fortwelvepeople...Theofficerestaurantisclodnextweek...canyouringthePark
Hotel?TheGrandHotelwasabitdisappointinglasttime.
Man:I'llgetontothat.
Woman:Now,they'llbecomingstraightfromthestation,andtheirtaxiwillbringthemtothe
frontgate,somakesureyou''llbeaboutten.
Man:n...
Woman:IntoReception,rethenewdesignsareondisplay,Iwantthemtoe
thofirst.
Man:OK.
Woman:Letmeknowwhenit'.
[Pau]
Nowlistentotherecordingagain.
[Pau]
have20condstocheckyouranswers.
[Pau]
ons13to22.
SectionOne.
Questions13to17.
hrecording,decidewhichtypeofdocumentthe
speakeristalkingabout.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhichtypeofdocumenteachspeakeristalkingabout.
[Pau]
Thirteen
Woman:Wellnowonderthebank',thefiguresdon'tmatchthe
'se,
we'dbetterissueanotheronestraightawaytopayMrsBurton,becauit'llbeanother
ensonthatsalestrip
wereprettyhigh,anditwouldn'tbefairtokeepherwaitingmuchlonger.
[Pau]
Fourteen
Man:Someofthesuppliersarealreadyaskingabouttheincreas.I'llcheck,butIemto
rememberfromlastweek'
whatI'lldoisgodowneachcolumnandcalculatethenewamounts,andthenitcanbe
checkthefiguresfor
me,though,beforeitgoestotheprinters?
[Pau]
Fifteen
Woman:We'vejustreceivedthepaperworkfromyouaboutcleaningourpremis,andI
havetosaythatitdoesn'
onething,itsaysthatwehavetosupplyourcuritycode,andforanotheritspecifies
monthlypaymentinadvance,andItoldyoubothofthowereoutofthequestion.
I'mafraidIreallycan'oundmearevidone?
[Pau]
Sixteen
Man:Ofcour,oucane,cashisa
'venwhenwetakeintoaccountregularoutgoingson
loansandleasingequipment,nmore
significantly,
atinmind,wecan
saythatthecompany'soverallpositionisstillstrong.
[Pau]
Seventeen
Woman:I'vejustaskedtheArdenConferenceCentreaboutavailabilityforournexttraining
minar,andtheysaidtheystillhaven'tbeenpaidfortheonebeforelast,which
shouldhavebeendealtwithsixmonthsago.I'vehadtoaskthemtondaduplicate!
iveusveryfavourableprices,butwehaven'tgota
contractwiththem-Canyoudealwithitstraightawaysowestayintheirgood
books?
[Pau]
Nowlistentotherecordingsagain.
[Pau]
SectionTwo.
Questions18to22.
Youwillbearanotherfiverecordings.
Foreachrecording,decidewhatthespeaker'spurpois.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhateachspeaker'spurpois.
[Pau]
Eighteen
Man:veyourangforsome
adviceaboutyouralarmsystem,whichisn'sageIgot
saidyouweren'tsureifyouneededsomeonetocomeandsortitout,orifwecould
rhapsyou'dliketogetbacktomeassoonasit's
convenientandtellmeexactlywhattheproblemis,andI'llewhatIcando.
[Pau]
Nineteen
Woman:Well,asyousay,Redlonhasbeensupplyingusforyearsbut,quitehonestly,
two-thirdsofthecomplaintswereceiveaboutourproductsareactuallyduetofaults
incomponentswe'kedtotheProductionManagerandhe
World'srangeisfineforus,and
oneoftheircustomerswhoIspoketorecommendedthemhighly,sothat'swhywe've
changedtousingthem.
[Pau]
Twenty
Woman:Thecompetition'sgettingtougher,andyouknowwe'
needtoemorebenefitfromtheundeniablyhardworkwe'reputtingin,andthis
meanssayingnotojobswhicharen'dbemuchmorebeneficialto
ayIfeelyoucan
helpmostisbyidentifyingthetypesofcontactswhichwillbringintheincomewe
needinordertoensureourfuture.
[Pau]
Twenty-one
Man:JohnWoodshere,ougiveme
aringsothatwecantalkaboutitabitmore?I'vedoneafewcalculationsandI'm
beginningtowonderwhetherit'thinkthe
project'sgotpotential,buttherearesignificantadditionalcostswhichwehadn'ttaken
dyougetbacktomeassoonasyoucan,plea?
[Pau]
Twenty-two
Woman:Hello,Sallyhere,fromPagwellPaints,returningyourcall.I'mverysorryyouaren't
happywiththelatestconsignmentyou''sratherstrange,becau
followingyourcomplaintaboutthelastdelivery,wedidinfacttakeactiontochange
n'tquitefairtosaythatweignored
t'simportanttoachievetheconsistencythatyourequire,but
perhapsyourrecommendationwasn'texactlywhat'sneeded.
[Pau]
Nowlistentotherecordingsagain.
[Pau]
ThatistheendofPartTwo.
[Pau]
ons23to30.
Youwillhearthechairmanofabusinessinstitutemakingaspeechaboutnewbusinessawards
thathisinstitutehassponsored.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[Pau]
Nowlisten,andmarkA,BorC.
[Pau]
Man:WhoarethemanagersofthebestinnovationdevelopmentsinBritishindustry?That
wasthequestionwhichthefirstBusinessTodayInnovationAwardstouttoanswer.
,ratherthan
simplyrecognisingexcellenceinthedesignofspecificproducts,oranalysingtheir
financialimpactonprofits,theawardstouttotakeanobjectivelookatexactlyhow
reehundredandfifty
organi,
afterfurthercarefulchecking,ashortlistofjustfourteenofthemwasarrivedat.
Thefinalists,allmanufacturers,werethenvisitedbythecompetitionjudges,apanel
eltouredthefinalists'
facilities,receivedprentationsonthecompaniesandtheirprojects,andinterviewed
ductsvariedenormouslyintheirscale,
functionanddegreeoftechnology-frombreadforasupermarketchaintoaprinter
llytheorganirswereconcernedthatthis
sfearprovedbaless,
asmostelementsintheinnovationprocessaresharedb;allmanufacturers.
Interestingly,thefinalistsbrokedownintotwodistinctandequalgroups:largefirms
withonethousandemployeesormoreandsmallfirmswithtwohundredandfifty
thgroupsthejudgesdecidedtoconcentrateontwoofthe
clearestindicatorsofasuccessfulinnovationprocess,whichare:howwellthenew
productiscombinedwiththecompany'xistingbusiness,andcondly,howwellthe
irmsnaturallytendtodo
wellinthefirstcategorysincetheyhavefewerlayersofmanagementandthusmuch
yemtoputlesmphasisoncreatingformal
irms,
ontheotherhand,havedifficultyintegratingthenewdevelopmentwithintheir
ytendtosucceedinachieving
becaularger
companies,withtheirclearemphasisontraining,fixedmanagementstructureand
administrativesystems,requiremoreformal,
whatwerethekeyquestionsthejudgeshadinmindwhenasssingthefinalists?One
ofthemostimportantareasconcernedhowthoroughlyacompanycheckswhatis
happeninginotherfieldsinordertoincorporatnewideasintothedevelopment
,forexample,had
demonstratedgenuineenergyinarchingfornewwaysofproducingtheirrangeof
dlookedatstylesofhomecookingindifferentcountries,a:
wellasthepossibilityofexploitingnewproductiontechnologiesinordertoachieve
enoccupiedmuch
ofthejudges'thoughtswasthequalityofthelinkswhichthedevelopmentteam
establishedwithniormanagement,suppliers,
bestexamplesofthefirstcategorywerefoundinsmallfirms,wheretheindividual
ith
supplierswerealsoenasanimportantfactor,butnotallsupplierexperienceswere
onallyriousproblemshadtobesolvedwheresupplierswere
workinghardtomeetspecifications,butthecompaniesthatthesupplierswereusing
,ledtodisappointingfaultsor
onclusiontheawardsdemonstratethatinnovationisn't
alsobesuccessfulinmaturemarkets
withdeterminationandskill.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ThatistheendofPartThree.
YounowhavetenminutestotransferyouranswerstoyourAnswerSheet.
Note:Teacher,studentswhenthereisone
minuteremaining.
[Pau]
Thatistheendofthetest.
TEST2
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
ConversationOne.
Questions1to4.
Lookattheformbelow.
Youwillhearawomancallingabouttrainingcours.
Youhave15condstoreadthroughtheform.
[Pau]
Nowlisten,andfillinthespaces.
Man:Goodmorning,Ihelpyou?
Woman:Hello,myname'sEnidStevens,ofAppleyardSmith.I'vebookedtwoone-daycours,
butnowIneedtochangeoneofthem.
Man:,you'vebookedReportWritingnext
month...
Woman:Yes,thatone''sTakingMinutesthatIcan'tmanage,
youknowwhenit'srunningagain?
Man:iltheeighteenthofSeptember,I'mafraid.
Woman:,IthinkI'llbeabroadthen.
Man:Thenthere'sthefirstandthethirteenthofOctober.
Woman:I'dlikethelaterdate,plea.
Man:Fine,I'llchangeyourbooking.
Woman:Anotherthing;itsaysinyourbrochure,everyoneattendingacourgetsacertificate,
butIhaven'treceivedonefromacourItooklastJanuary.
Man:I'ourwasit?
Woman:Somethingtodowithdealingwiththepublic?
Man:ThatmusthavebeenCustomerService.
Woman:Soundsfamiliar.
Man:OK,I'llputitintheposttoday.
Woman:e.
Man:Goodbye.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationTwo.
Questions5to8.
Lookatthenotebelow.
Youwillhearawomanringingaboutproblemswithanewtelephonesystem.
Youhave15condstoreadthroughthenote.
[Pau]
Nowlisten,andfillinthespaces.
Man:Hello,SwinburnTelecoms.
Woman:I'dliketospeaktoTonyWilson,plea.
Man:I'mafraidTonyisn'keamessage?
Woman:Yesplea.I'mSheilaDallas,fromWorldnet.
Man:Right.
Woman:I''renot
happywithit.
Man:emstobetheproblem?
Woman:Firstofall,yourengineersaidthatwiththenumberofextensionswe'vegot,six
outsidelineswouldbeenough,butweaskedforeight,andanywayyou'vechargedus
forthelargersystem.
Man:Right,we'lllookintothat.
Woman:Then,wheneverwetrytotransfercallsfromoneextensiontoanotherwelothem.
We'refollowingtheinstructions,butitjustdoesn'twork.
Man:Ie.
Woman:Andfinally,couldyouaskTonytochecktheinvoice,plea?Hepromidusa
discountoninstallation,whichisshown,andoneontheequipment,butthatisn't
there.
Man:Right.I'msorryaboutallthat.I'llgetTonytocontactyouassoonashe'sfree.
Woman::Goodbye.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationThree.
Questions9to12.
Lookatthenotebelow.
Youwillhearawomancallingaboutthearrangementsforameeting.
Youhave15condstoreadthroughthenote.
[Pau]
Nowlisten,andfillinthespaces.
Man:enziesspeaking.
Woman:speaktoJohnFitzgerald,plea?
Man:I'mafraidhe'snotintheofficeatthemoment.
Woman:Well,dtotalktoJohnaboutthemeetingnext
,IonlygetbackonTuesdaynightfromatradefairintheStates.
Man:So,wouldyoulikemetogivehimamessage?
Woman:Yes,couldyouaskhimifwecanpostponeWednesday'smeeting?Tillafterlunch.
riginallygoingtobeattena.m.
Man:OK.I'llaskhimtochangeit.I'llgetbacktoyouwithatime.
Woman:ldyoualsoaskhimtoaddanotheritemfordiscussionatthemeeting?
Ithoughtweweregoingtotalkabouttherevidbudgets-butIcan'tethisonthe
agenda.
Man:OK.I'dbetteraskhimtocallyou...
Woman:Yes,plea.I'honemeheretoday-Iwon't
bebackatmyowndeskuntiltomorrowafternoon.
Man:Right,I'llgivehimthemessage.
Woman:Thanks.
Man:Bye.
Woman:Goodbye.
[Pau]
Nowlistentotherecordingagain.
[Pau]
have20condstocheckyouranswers.
[Pau]
ons13to22.
SectionOne.
Questions13to17.
oplearetalkingaboutdifferentbusinessbooksthey
haveread.
Foreachrecording,decidewhichbookthespeakeristalkingabout.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhichbookeachspeakeristalkingabout.
[Pau]
Thirteen
Woman:Yes,itwasinteresting...someofitwasratherobvious,ofcour,likedressing
smartly,makingsureyouarriveontime,thatsortofthing...buttherewasalsoquitea
lotI'dneverreallyconsidered...likewaystointerpretwhattheadvertimentisreally
askingfor,readingbetweenthelines...andactionwhichlistssomeoftheharder
questionstheytendtoaskyou,witheffectiveanswersyoucangive.
[Pau]
Fourteen
Man:Invaluable,I'dsay...certainlyhelpspreventyoumakingsomeofthemore
example,theystressthatyouneedtogetpublicityupandrunningagoodsixmonths
yourmainspeakersbookedearlierthan
yyoumustmakesureyou'vegotagoodassistanttosupportyou,check
thedetails.
[Pau]
Fifteen
Woman:Actually,althoughitwasabitlong,ubleoftenis,
whenthemanagementtakeonnewstaff,theydon'tnecessarilyreallyknowwhat
omeonewho'smorethanjustacretarytyping
outletterveryday...I'mlookingforarighthand,someonetodoeverything...and
thisbookspellsoutwhatthatmeans...it'shelpedmetodrawupajobdescription.
[Pau]
Sixteen
Man:Well,IwishI'dreadityearsago!Thatwouldhavesavedmefromsomeofmyworst
inefficiencies.I'syouhowtoproduceaperfect
scheduleforgettingthroughyourworkload...Onceyou'vegotyourlforganid,
madelistsoftasksandpriorities,youcanmakebestuofeachandeveryday...
otherwiyou'rejustconstantlyconfusingyourPAwithendlessrequests,allterribly
urgent...
[Pau]
Seventeen
Woman:Certainly,alotofthebookwasveryspecialid...butitdidgivemeanideaofhow
,they'rethepeoplewiththecreativeideas,the
experti,soI'mhappytotrusttheimagedevelopmentworktothem...butIreadthe
booksoIcouldtalktothemonequaltermsaboutwhatwe'retryingtodo,andhowit
fitsinwithouroverallbusinessstrategy.
[Pau]
Nowlistentotherecordingsagain.
SectionTwo.
Questions18to22.
oplearetalkingaboutwhytheydecidedtoua
particularcompanytosupplytheirofficeequipment.
Foreachrecording,decidewhatreasoneachpersongives.
Writeoneletter(A—H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhatreasoneachpersongives.
[Pau]
Eighteen
Man:Wewerehavingproblemswiththecompanywenormallyusowelookedata
'rejustnewinthe
businessandwewereimpresdastheypromidtheywoulddeliverthegoodswe
opaymorethanwewouldhaveliked
hen,I'vetoldalotofotherpeopleaboutthem.
[Pau]
Nineteen
Woman:Apparentlythey'reanestablishedcompanyinScotlandwithanexcellentreputation,
butIdidn'st
dthem
upandfo
orderedvariousthingsandthequalitywassogoodwe'vecontinuedusingthem.
[Pau]
Twenty
Man:Weliketotryoutdifferentsupplierstomakesurewe'realwaysgettingthebestdeal.
Thisparticularcompanywasrunningabigpublicitycampaign.I'dentheadsonTV
ouldn'nsomeoneImetata
panyhadudtheirrvicefor
yearswithnocomplaintssowefollowedhisadvice.
[Pau]
Twenty-one
Woman:We'dlookedroundthemarkettofindthecheapestdealpossiblebuttobehonestthere
wasn'tmuchtochoo,intermsofcost,r,
wehadavisitfromasalesreprentativefromonecompanyandweaskedhimto
reexactlywhatwe
thatpersonaltouchgivesacompany
farbetterresultsthanadvertisingevercan.
[Pau]
Twenty-two
Man:Obviouslytherearemanydifferentfactorstoconsiderwhenyouchooanew
ysudalocalcompanybecautheywererelativelynearandwe
ortunatelytheyjustbecame
texpressdeliveryrvicesarewidelyavailable,distanceisno
longeraconsiderationandwe'vebeenabletochoosomeonewhocangiveusthe
bestpackageforthelowestcost.
[Pau]
Nowlistentotherecordingsagain.
[Pau]
ThatistheendofPartTwo.
[Pau]
ons23to30.
YouwillheararadioreportabouttheLondonstockmarket.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[Pau]
Nowlisten,andmarkA,BorC.
[Pau]
Woman:Hello.I'mJaneBowenwithourregularFridaylookattheweekjustfinishedonthe
inthemajorbanks
aretradingdown,whileminingcompanieshavesurpridanalystswithasmallri.
Overall,it'sbeenaweekofconsiderablemovement,withthehighestlevelreachedat
grecoverysawmostof
tholossbeingmadeuptoday,buttheclosingfigurestillfellshortofWednesday's.
Nowhere'sCharlesWrightonwithsomecompanynews.
Man:st,clothingretailer,finallyfoundabuyerfor
theirloss-makingsportsfootwearsubsidiary,Hi-form,they'verejectedatake-overbid
fromaleadingFrenchretailchainwhichhasbeenlookingtobuyintotheBritish
tivityhasmovedBrownlow'ssharesupbytwentyper
'salotofinterestintheLekenergygroup,which
eliefofWestwalesmanagers,Lek
haven'epredictedjobcutsof
somethinglikeathirdoftheengineeringstaff,noannouncementhasbeenmade,and
indeed,Lek'scomprehensivetrainingschemehasbeenopenedtoallgradesofstaffin
you,Jane.
Woman:We'vehadanumberofemailsfrominvestorsaskingwhattodowiththeirsharesin
gasandelectricitycompaniesaftertheirconsistentlypoorperformancerecently.
financialexpertsarefairlyoptimisticabouttheoutlookforthepowerctor,and
many
otherinvestorsdecidingtocuttheirlossandllnow,interestinthisctormay
increa,andthat,ofcour,ceuticalcompanies
lywe'veenveralperiodsofrapidexpansioninthis
ctor,onlyforittobeovertakenashorttimelaterbythestrongfinancialinstitutions.
ButIactuallythinktherecentperformancesofpharmaceuticalscompanieshashidden
erctorshavelost
considerableamounts,butthissimplyhasnotbeenreflectedintheoverallvalueof
themarket,g
nextatthectorswhotroubleshavebeeninthenewsrecently:supermarkets,
havingsufferedadownturninbusinessforoverayear,atlasthavesomereasonfor
sureindustry,whichhassufferedevenmorethansupermarkets,is
ecannotbesaidofthebuildingctor,
though,s...
Man:OnecompanyinthenewsisFreewaves,
othernewcompanies,Freewaveshastendedtopaylowdividendstoinvestors,
ghFreewaveswas
abletoturninahealthyprofitinthefirstquarter,takingeveryonebysurpri,the
,ofcour,
sfrom
Simpson's,rsSimpson'shavebeenacquiringotherchains,
givingthemastrongmarketposition,andtheynowlleverythingfrommake-upto
aySimpson'sannouncedthattheyaretoconsolidatetheirthree
homeimprovementchainsintoone,undertheFrescaname.
Woman:Nowforthefigures...
[Pau]
Nowlistentotherecordingagain.
[Pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[Pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest
TEST3
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
ConversationOne.
Questions1to4.
Lookattheformbelow.
YouwillhearaconversationbetweentwosalespeopleatB-A-S,asoftwarecompany.
YouhaveIScondstoreadthroughtheform.
[Pau]
Nowlisten,andfillinthespaces.
[Pau]
Man:Hi,Alan.I'vejusthadaninterestingconversationwithamanfrom
ldreallybefollowedupwithavisitorsomething-butI'mon
holidayfromtomorrow,socouldyoudoitforme?
Woman:terestedintheaccountancypackage?
Man:Iwishhewere!Forthetimebeing,he'sonlyaskingaboutacustomerdataba.
Somethingtokeeparecordofcontactsandactiontaken.
Woman:'sthecontactperson?Isitthesalesmanager?
Man:'sthenewcommunicationsdirector,SteveMcCormack.
Woman:stthingthey'llwanttodoislookatit,soI'llgivehimaringandsuggest
hecomeshereforaproductdemonstration.
Man:That'arrangeitbeforeIgetback?
Woman:entisit?ShouldIcontacthimimmediately?
Man:wouldn'tsayit'kemedium,I'ouchwithhimwhen
you',uh,now.I'lltalktoyouagainsoon.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
YouwillhearasalesreprentativephoningacolleagueatHeadOffice.
Youhave15condstoreadthroughthenotes.
[Pau]
Nowlisten,andfillinthespaces.
Man:ore,Sales.
Woman:Hello,'sme-Sandra.
Man:Hi,nIdoforyou?
Woman:We'vejustgotthesalesliteraturefortheParistradeshownextweek,andthere'ssome
getitsortedoutforme?
Man:Goahead.
Woman:Firstofall,'salotofinterestin
it,especiallytheshortsandshoes.
,thirtyenough?
Woman:knowthelittlepull-outleafletforthenewchildren'scycles?
Well,there'cificationsforthewheelsarewrong.
Man:Oh,that''ng
el?
Woman:Erm...Yes,thetouringcycles-thelightweightones-Ican'tfindanypricelistsfor
askifthey'vebeenntout.
Man:youallrightfororderforms?
Woman:No!'ound
ussomemore?
Man:Right,gotthat.
Woman:Ah,that',Phil.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationThree.
Questions9to12.
Lookattheformbelow.
Youwillhearacustomertelephoningacompanyaboutadelivery.
Youhave15condstoreadthroughtheform.
[Pau]
Nowlisten,andfillinthespaces.
Woman:Hello,A-P-TOfficeEquipment.
Man:JohnRaymond,fromPlanetDesignShops.I'mcallingaboutourorder
'sbeingdispatchedtomorrowandthedriverwillneeddelivery
instructions.
Woman:OK...
Man:Addressfirst-theorderconfirmationgavetheretailparkasthedeliveryaddress,but
yourinvoicehasourcentralbranch.
Woman:Oh...
Man:That'firmationwasright.
Woman::Now,parking...thespacesoppositetheshoparefordisableddriversonly,
soyourdrivershouldutheloadingareawhilehetsuptheequipment.
Woman:I'vegotthat.
Man:We'llhavepaymentreadyforyou.
Woman:That'.I'llmakeoutareceiptforthedrivertogiveyouwhenhemakes
ubepayingbycheque?
Man:Yes.
Woman:Andyouhavesomethingforthedrivertocollect,Iunderstand.
Man:'vecometotheendoftherentalperiodonourphotocopier-we'veboughta
newmodel,sotheoldone'stobereturned.
Woman:Right,thedriverwillcallyoutomorrowwithadefinitetime...
[Pau]
Nowlistentotherecordingagain.
[Pau]
have20condstocheckyouranswers.
[Pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhatactionthespeakerisproposing.
Writeoneletter(A—H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhatactioneachspeakerisproposing.
[Pau]
Thirteen
Man:We'velookedatvariousmeasuresandwe'llbemakingrecommendationstonior
kthecompanyshouldconsiderintroducingan
'realso
awareofthehold-upsonthepackagingline,andwe'dliketobringinanadditional
'onsiderbonus
schemesforcertaincategoriesofemployee,butdecidedthatthiswouldn'thave
sufficientimpact.
[Pau]
Fourteen
Woman:Whenwefirstacquiredthefactorypremis,
becauthatareaofthecityhasdevelopedmorequicklythanothers,it'snowaprime
,wewouldmake
considerablesavingsbyrelocatingtotheindustrialestateontheothersideoftown,
whichwouldimproveproductdistribution,dsuggestionistovacate
thetopfloorofthebuilding-wedohavefewerstaffnow.
[Pau]
Fifteen
Man:Asyouknow,weadoptedvariousmeasuresthreeyearsagowiththeaimofboosting
nthoughwewereabletolowerprices
asaresult,I'mafraidwestilldidn'andforthisparticular
commodityjustisn'tthereanymore,soweshouldstopproductionassoonascurrent
contractxpire.
[Pau]
Sixteen
Woman:ductisalreadydoingverywell,
butdemandhasn'tpeakedyet,ewanttotakefulladvantageof
aboom,we'vegottostepupourpromotionandhavemechanismsinplacetoincrea
tmeanswe'llneedadditionalfunding
beforelongSo,let'sstartapproachingpeoplewho'veexpresdaninterestinusinthe
past.
[Pau]
Seventeen
Man:Twoorthreeyearsagotherewereten,oreventwenty,applicantsforeveryjobwe
advertid,oymentingeneralisrightdownand
everyone'scompetingforworkersnow,nttoget
goodpeople,andretainthem,we'llhavetoofferabetterpackage.I'mnotsuggesting
weputwagesupyet;Ithinkweoughttotryotherthingsfirst,likeone-offwelcome
payments,relocationallowances,and,possibly,loyaltybonus.
[Pau]
Nowlistentotherecordingsagain.
[Pau]
SectionTwo.
Questions18to22.
Youwillhearanotherfiverecordings.
Foreachrecording,decidewhatthespeaker'sreasonwasforacceptingtheirprentjob.
Writeoneletter(A—H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhateachspeaker'sreasonwasforacceptingtheirprentjob.
[Pau]
Eighteen
Man:IwasactuallyquitehappywhereIwas,butwhentheopportunitycamealongtowork
forTindalPs,Ithought,Ican'tsayno,canI?Ofcour,theextraI'mearningnow
goesontraveltowork,butIstillreckonitwasagoodmove,becauifIdecideto
changejobsinthefuture,I'llonlyhavetosayIworkforthem,andanyother
companyinthisfieldwillbegladtotakemeon.
[pau]
Nineteen
Woman:Iwaslookingtomoveintoamanagerialrole,andappliedforjobsalloverthecountry,
rpriIgottwooffers,bothfrompretty
asverylittletochoobetweenthem,butmy
workingenvironmentisveryimportanttome,andthisplacehadjustbeencompleted.
Thesalarywasn'tquitesogood,butIfeltthatthebenefitsoutweighedthe
disadvantages,soIcamehere.
[Pau]
Twenty
Woman:OnthewholeIwashappywhereIwas,workinginanew,verywell-designed
building,nicecolleagues,s
awtheadformyprentjob-similarfieldof
work,'montheroad
mostofthetime,meetingpeople,andIgettogoabroadaswell,whichisgreat.
[Pau]
Twenty-one
Man:WhenIapplied,IdidacrashcourinacomputerprogrammeIhadn'tudbefore,
lpedmeget
thejob,'snobetter,butwithshareoptionsand
thingsontop,heplacewhereIudtowork,though,
tainlycan'tsaythataboutthe
modernofficeblocks.
[Pau]
Twenty-two
Woman:hthecommutingontopofit,
obisbadjustasfarfrommyhome,
buttheadvantageisthedirectraillink,whichmeansIspendhalfaslongtravellingto
work.I'mdoingmuchthesameasbefore,organisingatrainingprogramme,though
nowit'sforacompanyinadifferentctor.
[Pau]
Nowlistentotherecordingsagain.
ThatistheendofPartTwo.
[Pau]
ons23to30.
YouwillhearthePurchasingManagerofamanufacturingcompanygivingaprentationto
niormanagementaboutfourpossiblenewsuppliers.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[Pau]
Nowlisten,andmarkA,BorC.
Woman:Asyouknow,themainsupplierofourcomponentsannouncedsuddenlylastmonth
thattheywereclosingdownshortly,leavingusinaverydifficultsituation.I
shortlistedfourpotentialreplacementsuppliers,andhavevisitedthemall.I'llreport
oneach,thoughI'lly,I
venanenthusiasticwelcome
andgeneroushospitalitybytheMD,butwhenhetookmeonatourofthefactory,I
toryinormous
-aconvertedaircraftshed,Ithink,scertainly
enoughmachinerytoproducethequantitiesweneed,andthat,ofcour,isvital.
However,panyhasrecentlyinvestedheavilyin
state-of-the-artproductionequipmentandinacomprehensivetrainingprogrammefor
ssurpridtoethathalfthefactorywasn'tinu
assuredthatorders
aredispatchedquickly,anddeliverytimesareimpressive,anddistributionisn'ta
problem-butI'dneedtoinspecttheirproductsmoreclolytoeifthequality's
ondcompanylookedpromisingtoo,becautheyarebad
hing
veagoodworking
relationshipwiththelocalmineowners,whoareknowntohavegoodsafetyrecords.
Duringmyvisit,thecompanywentintogreatdetailaboutthequalityinspections
mpanyemedtohave
toryisinavery
mountainousregion,ger
flightsarefairlyfrequent,takingundertwohours,butthejourneybyroadcantake
dsarereallyinadequate-thewholeinfrastructureneedsmassive
saaportjustovertheborderwiththeneighbouringcountry,
whichwouldcertainlycutdownondistance,but,asfarasIcane,itmightalso
lycan'triskdependingonsuchfragilecommunications.
ThethirdcompanyIlookedat,ontheotherhand,isonthecoast,withgoodaccessto
ortandshippingofgoodsarewellorganidand,infact,
ductionunitisnew-
b's
more,companyworkersareinvolvedindecision-making,andindustrialrelationsare
unately,though,theirfinishedproductsarenotofthe
cificationsarerightforourcomponents,sono
nIdidaquickinspection,I
foundahigherpercentageoffaultsthanwe'othem,
we'dcertainlyhavetonegotiatelongerwarrantiesthanthothey'reofferingat
alcompanyIvisitedemstohaveeverything,'stenyears
old,wellestablished,pany
hasgrownrapidlyandhasjustmoderniditsfactory,thankstoaloanfromthe
WorldBank,whichhanabledittoinstallthemostup-to-dateequipmentavailable
ductionunitisnowfullyautomated,andefficiencyisthe
company'mpanyhasawell-dervedreputationforthequality
heirhighstandard,it'snotsurprisingthatthecostsare
considerable,andthey'
I'mconfidentwe'pointintheirfavour,inmy
opinion,'s
easytomeetonedeadline,
sumup,then...
[Pau]
Nowlistentotherecordingagain.
[Pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[Pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
[Pau]
Thatistheendofthetest.
TEST4
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
ConversationOne.
Questions1to4.
Lookattheformbelow.
Youwillhearawomanleavingananswerphonemessageforacompany.
YouhaveIScondstoreadthroughthenotes.
[Pau]
Nowlisten,andfillinthespaces.
Woman:'sAlisonGatesfromMerlandHealthcare
'recurrentlyworkingonawebsiteforourhealthcareproductsandwe're
sonI'm
contactingyouisthatIspoketooneofoursuppliersandhewasverypositiveabout
theworkyou'ddoneforhim.I'dbeverygladifyoucouldcontactme.I'mawayall
nextweekbutI'llstillbeabletoaccessmyemails-thebestthingwouldbeforyouto
emailmeat:agates(alloneword)athowarth-dot-com.'Howarth'spelt
H-O-W-A-R-T-H,reinterested,thebestthingwouldbeforus
dalsobeufulforyoutotalktoourITco-ordinatoratthesametime.
Soifyoucouldindicateyouravailabilityoverthenextfewweeks,that'dbegood.I
e.
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
Youwillhearamarketingmanagerreportingonsalesofaproduct.
Youhave15condstoreadthroughthenotes.
[Pau]
Nowlisten,andfillinthespaces.
Man:MikeShepherd.
Woman:Hello,it'sKarenPetersonhere,fromMarketing.I'vebeencalledawayonurgent
business,butIwantedyoutohavemyreportontheMusicMatecastteplayerto
discussattheDirectors'meetingthismorning.
Man:Oh,,I'dbettermakeanoteofthis.
Woman:atehasbeenourcondall-timebest-ller,withareputationbadon
qualitydesignataninexpensiveprice.
Man:OK,I'vegotthat.
Woman:SoldoriginallyonlyontheAsianmarket,itwasthenlaunchedinEurope,which
rapidlyovertookAsiainsalesvolume,givingusasuresignthattheUSA,aneven
biggermarket,shouldbeournexttarget.
Man:'tthinkwe'llbemakinganydecisionsaboutnewmarkets,though.
Woman:OK,it'simportantnottoneglectourloyal
uldbereallyhelpfulwouldbeanewadvertisingcampaign,
butI'mawarethere''msuggestingthattheway
forwardistooffergreaterdiscounts-thisshouldformthebasisforourmarketing
',and,also,anyrumoursofmydepartmentwantingtophaout
'reveryoptimisticaboutitsfuture.
Man:Fine...Welllook,it'sbeenapleasuretalking...
[Pau]
Nowlistentotherecordingagain.
[Pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillhearawomanphoningforinformationaboutameeting.
Youhave15condstoreadthroughthenotes.
[Pau]
Nowlisten,andfillinthespaces.
Woman:Mike,heshareholders'meetingonthetwenty-fourth.
Man:Yeah.
Woman:TheManagingDirectorsaystherewon'tbeenoughroomattheBankers'Institute.
Man:Sowhat'sthealternative?
Woman:WecontactedtheCommercialHall-theycantakeus,buttheyneedthebooking
'vegotallthedetails.
Man:youneedtoknow?
Woman:First,howmuchatingshouldwebook?
Man:Well,therearevenhundredandtwentyshareholders,butonlyabouthalfofthem
ehundredandeightychairswouldbeadequate.
Woman:Mm,whatsortofequipmentshouldweaskfor?
Man:There'llbefivemembersoftheBoardontheplatform-they'lleachneeda
microphoneandwe'won'tbenecessary.
Woman:Right,andwhataboutphotocopies?weneeddone?
Man:Oh,theagenda-that'reholdershavealreadyreceivedtheannual
report,ofcour,butthereweresomemistakesinitsowe'llneedtohandout
amendedfiguresatthemeeting.I'llletyouhavethotocopy.
Woman:OK.I'llgetthemdoneandmakesuretherearestaffavailabletohandthemout.I'll
talktoyoulater.
Man:.
[Pau]
Nowlistentotherecordingagain.
[Pau]
have20condstocheckyouranswers.
[Pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhichopiniontheparticipantgivesaboutaminar.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhichopinioneachparticipantgivesaboutaminar.
[Pau]
Thirteen
Woman:Ionlywentbecauveralcolleagueswho'
honest,dofjustlisteningtosomeonetalking,
I'veryonehadrecommendedit,Ihadhighhopes
it'dbegood,andIwasn'thespeaker-reallyentertaining;the
thingwas,hecouldn'tcovereverything-theyshouldhaveallowedafullday.
[Pau]
Fourteen
Man:Iknowyou'resuppodtopickuplotsofnewideasattheminarsandIsuppoit
wasuful-1didgetafewideas,whichisjustaswellbecaunowI'vegottogivea
asactuallyhopingfor,though,wastobeable
tomakethemostoftheopportunityinotherways,oftheother
participantsInetworkedwithmaywellbecomemajorclients,I'ddefinitelygoagain.
[Pau]
Fifteen
Woman:nderhowmuchmycompany
heythinkitwasworthndingmealong.I
triedtotakelotsofnotesjustincamymanageraskedmetowriteareportaboutit
dmit,though,Ididn'twritemuchbecaualthoughthespeaker
washighlyentertaining,Icouldn',really.
[Pau]
Sixteen
Man:Well,whatwecoveredwasallreallyimportantstuff,someofwhichwasmainly
'ublewas,
Iknowthespeaker'ssomeonequitewellknown-he'venhadabookinthe
best-llerlist-buthisstylewasn'edthatafewofthe
otherparticipantslookedratherfedup,stgladthatitwasonlyahalf-day
event.
[Pau]
Seventeen
Woman:'sachancetogetawayfromtheoffice,andthere'sthe
heeventsaren'tcheap,especiallywhen
thespeaker'particularminarIwentto,thespeaker
wasunknownsoIwasunsurehow,gooditwouldbe,butIfounditreallyuful-it
gavemenewideasonllingtechniques,whichI'vealreadystartedusing...withsome
yitwaswellworththefee.
[Pau]
Nowlistentotherecordingsagain.
[Pau]
SectionTwo.
Questions18to22.
hrecording,decidewhichaspectofbusinessthe
speakeristalkingabout.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[Pau]
Nowlisten,anddecidewhichaspectofbusinesachspeakeristalkingabout.
[Pau]
Eighteen
Woman:Ithinkwherewewentwrongwasinassumingthatpriceisalwaysthemostimportant
concern,y,bydoingthiswehaven't
ketingconsultanthassuggestedthatwe
changeourstrategyandgiveincreadattentiontootherthingswhicharevery
importanttopeople,suchasreliability-ofqualityandofdelivery-evenifitinvolves
chargingmore.
[Pau]
Nineteen
Man:We'hortterm,
we'regoingtoreducethenumberofqualitycontrolstaffonthefactoryfloor-we
'realsolookingatthe
supplierofourmetalcasings-wethinkwecannegotiateabetterdealforthe
lsoneedtogiveriousthoughttothequestionofoverheads.
[Pau]
Twenty
Woman:I'velookedatthefiguresforthelastfiveyearsandthey'e
gsare,thecosttothecompanyisn't
easytoquantify-wedon'thaveanyreliablemethodofcalculatingit-butitmustbe
ll,ittakesquiteafewweeks,ormonths-dependingonthetype
ofwork,foranyonenewtoachievemaximumproductivity,becauthere'ssomuch
informationtoacquire.
[Pau]
Twenty-one
Man:Ourastsareveryhealthy-thecapitalvalueofthehotelbuildinghasalmostdoubled
houghwe'verenovatedaboutathirdoftherooms,we
can'tcompletetheprogrammewithoutfunds,andwecan'tgenerateanysubstantial
'vedecidedtoopenforbusinessimmediately,and
offerdiscountstocompensatefortheinconvenienceoftheongoingbuildingwork.
We'resurethere'llbeamarket.
[Pau]
Twenty-two
Woman:Rearchsuggeststhatsaturationpointwasreachedinthiscountrysometimeago,
ouldn'texpectconsumptionheretoincreamuch
r,incomelevelsinourtraditionaloverasmarketsare
steadilyrising,soaproductlikeours,whichisregardedasaluxurythererightnow,
,ingeneralterms,thefigureswillbemuchas
theywere.
[Pau]
Nowlistentotherecordingsagain.
[Pau]
ons23to30.
Youwillhearadiscussionbetweentwoconsultants,ChristinaShawandDavidYates,abouta
managementtrainingprogrammeforacompanycalledSandfords.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[Pau]
Nowlisten,andmarkA,BorC.
Woman:Well,thatwasaninterestingvisittoSandfordsthismorning.
Man:Yes,I''dbeanexcellentcompanyfor
ourportfolio.
Woman:you
getonindiscussionwiththeniormanagementteam?
Man:Mm,asimilarexperience–presd-they'reoperatingina
highlycompetitivemarket,yetthey'retotallycommittedtoinvestmentintraining.
Woman:Notallcompaniestakethatview,ofcour,especiallywhentheeconomyisona
downturn.
Man:rds'dofbeingsatisfiedthatthey'realready
knownasagoodcompanytoworkfor,theywanttheirmanagementprogrammesto
createanestablished,committedteamandkeepthopeopleinthecompany.
Woman:ThestaffIspoketohadplentytosayaboutthetrainingtheyreceivedinthepast.
Man:robablyfoundout,they'vealwaystriedtorun
theirownin-houprogrammesbefore,usingtheknowledgeareasofanumberof
reverykeenformanagementtrainingtobeattendedby
allmanagers-ofcour,theyrarelysucceededingettingeveryonetogetheratthe
nskeptgettingcancelledandpeopleweregenerallyirritatedbythe
changestoarrangements,thoughthossionsthatdidtakeplacewerewellreceived,
especiallyonesonthemorespecialisttopics
Woman:Yes,themiddlemanagersIinterviewedcommentedthatthey'dliketrainingtocover
nest,though',Ithinkthey'reinvolvedinsuchalotof
trainingonewandexistingjuniorstaffthattheydon'tfullyappreciatethebenefitsof
receivingtrainingthemlves.
Man:Mm...couldbechallengingforusthen.
Woman:welcomingtheeffortsofniormanagement,oneofthemarketing
managersIspoketowasquiteopenabouthisandhiscolleagues'views...hemadethe
pointthattherewasawidespreadfeelingthatthemotivationbehindthisnew
programmewasn'oughtitmightbeudasawaytoassstheir
eofthat,theyhadn'tbeenabletomakeuptheirminditherway
aboutwhethertheywereinfavour.
Man:OK,well,let'sthinkaboutthecontentoftheprogramme.
Woman:Right,wellwemustincludessionsontheareasthey''s
havealook...customercareandprentationtechniqueswerecertainlyontheirlist.
Man:Didn'tsomeofthemmentionnegotiatingskillsaswell?
Woman:OK,let'skickoffwithwhattheyidentifiedastheirpriorityareas-sowecould
d(prentationtechniquesthistimeroundandthenputforwardaproposalfor
ssionsonnegotiatingskillsandcustomercareandanythingeltheymightwantin
thefuture.
Man:'llgowiththat.
Woman:Weshouldhavemorechancelikethatoffittinginwithpeople'savailability.
Man:Well,thecompanyalwaystriedforresidentialcoursatweekendsbefore.
Woman:Igatherthatwasn',themanagersIspoketoweren'tkeentocomeinto
workevenearlierfortrainingssions.
Man:,ifwestartoffwithariesoffull-dayeventsduringworktime,Ithink
that'dbebest.
Woman:Yes,ssionarlyinthemorningwouldbetooshort-wewouldn'tachievemuch.
Man:OK,we'llpropothat.
Woman:Didyoudiscusswhenwe'dstart?
Man:IsuggestedMarch-I'dhavelikedtogetthiscontractunderwaybeforetheendofour
financialyear,andwe'realreadyquitebookedupfromtheendofMayonwards.
Woman:Don'ttheyhaveabiglaunchcomingupinthefirstweekofApril?
Man:Yes,theysaidMarchwillbehectic,soassoonasthelaunchisoverandthey'vehada
weektoclearupwouldfitinbest.
Woman:needstobedonenext?Shallweputtogetherapropodschedule?
Man:Mm,we',we'vegottogetonwithdevisingasurveyto
tartworkingoncostingsto
ndtotheirniormanagementassoonaswe'vedonethat.
Woman:OK,let'sjust…
[Pau]
Nowlistentotherecordingagain.
[Pau]
havetenminutestotransferyouranswerstoyourAnswer
Sheet.
[Pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST5
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
WriteoneortwowordsoranumberinthenumberedSpacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotesbelow.
Youwillhearawomancallingacolleagueaboutafactoryvisit.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:SarahWilliamsspeaking.
Man:'sMarkhere,houldbetakingsomevisitorsaround
today,butshe'soffsick,soIwaswondering...
Woman:...ifI'ddoit?
Man:Exactly.
Woman:thevisitors-salesdirectorsagain?
Man:''saboutten,fromFrance,Germany...all
aroundEuropereally.
Woman:Andtheprogramme?
Man:suggest
meetingatreception,butit'llbebusythen.
Woman:Doyouwantmetoshowthemaroundthewarehoufirst?
Man:Ithinkthey'syoucouldtakethemaroundtheshopfloor
instead?
Woman:outaftercoffee?
Man:Thedeliveryyardmaybe?There'salotgoingonthereandvisitorsusuallyfindit
interesting-I'mnotsurethey'dlikeaprentation,especiallynotbeforelunch.
Woman:Iagree.
Man:Thanksagain.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookattheformbelow.
Youwillhearawomancallingarecruitmentagency.
Youhavefifteencondstoreadthroughtheform.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:ruitment.
Woman:Hello.I'mcallingfromFrar-Hill...Ispoketoyouearlieraboutavacancywewant
tofill...
Man:Ohyes,forthe...mechanicalengineer?
Woman:Electricalactually.
Man:Ohyes,sorry...Iwaslookingatthewrongfile...andyouweregoingtochecksome
ofthedetails.
Woman:That'sright...IthinkItoldyouthepostwasinQualityControl,butapparentlyit'sin
e'sjusthandedintheirnoticethere.
Man:OK...andisthesalarystillthesame?Betweentwenty-onethousand,threehundred
andtwenty-fourthousand,eighthundred?
Woman:That'sright-dependingonpreviouxperience.
Man:Yes,OKI'vegotthat...andarethereanyparticularrequirements?Whenwetalked
earlierIthinkyoumentionedlanguageability.
Woman:That'sright-we'reexport-orientedandallourmajorclientsareoveras,sothat
usthavesomeonewithadiploma,notjustacertificate,
that'sthemainthing.
Man:OK,thatshouldn'tbebacktoyouifitis.
[pau]
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
YouwillhearajournalistphoningtheManagingDirectorofShipton'sFoodsabouthisfirm's
website.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,and[illinthespaces.
[pau]
Woman:Thanksforsparingthetimetohelpwithmyarticle.
Man:That''dliketoknowaboutourwebsite?
Woman:esponsibleforupdatingit?
Man:OurITdepartment'srelativelysmall,andourtechnicalstafflacktheskillsneeded,so
theworkiscontractedouttoourITconsultant...butourMarketingTeamhadsome
creativeinputatthestart.
Woman:Doesthewebsiterveitspurpo?
Man:Basically,'sabigsitebecauofallthedetailsweincludeofourproducts,and
asit'sprimarilyaimedattradecustomers,puttinguppageslikethecompanyhistory...
orannualreport...emspointless.
Woman:Areyouintendingtouyoursiteinotherways?
Man:Welookedintointernetrecruitment,'reexploringonline
lling-Ithinkthat'romthat,I'munconvincedofthe
benefitsoffurtherinvestment.
Woman:CouldIaskwhy?
Man:Well,thebiggerthesite,themoretechnicalproblemsthereare,andthatimpactson
entally,anymarketingactivityhastobecosteffective,andthat'smy
mainconcernabouttheinternet.
Woman:Well,thanksverymuchforyourhelp.
[pau]
Nowlistentotherecordingagain.
[pau]
havetwentycondstocheckyouranswers.
[pau]
ons13to22.
Nowlistentotherecordingagain.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhatthespeaker'sstrategyisforsuccessinmanagement.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeaker'sstrategyisforsuccessinmanagement.
[pau]
Thirteen
NomatterwhatkindofbusinesssituationI'min,it'salwaysimportanttoknowexactlywhothe
individualisI'stmistakeyoucanmakeistofailtofindoutwhat
drivesthem-money,u'veworkedthatout,you'llbeabletoensure
youcommunicatewhat'ouldesntiallygovernthewayyou
respondtopeople,enablingyoutostayincontrolofthesituationandachievethedesired
outcome.
[pau]
Fourteen
I'velearntsomevaluablemanagementlessonsovertheyears,notleastinhowtoavoidthe
erwhatyourpositionis,youalwayshavetobepreparedfor
'simportanttoanticipatethisbygettingasmanycolleaguesaspossibleon
yourside,sothatif,indiscussions,someoneobjectstoyourplans,you-andanumberofothers
-areabletogiveanimmediateresponinordertosilenceyouropponent.
[pau]
Fifteen
WhenIfirststartedrunningmyownbusinessImadesomedreadfulmistakesinthewayI
stthingyoucandoissticktoonestrategyandapplyittoeverysituation.
Sometimesyoujustneedtoshow'emwho'sboss;othertimessomegentlepersuasionismore
effective-inmyopinion,anyway.I'msureIwasoftencriticidformymanagementstyle-not
thatIletitbotherme,though.
[pau]
Sixteen
I'vefoundifyouwanttostayinchargeofasituation,theworstmistakeyoucanmakeisnot
keepingpeopleuptospeedwithwhatyou'
cour,thatdoesn'tmeanyouneedtobeekinguniversalagreementorapprovalforyour
actionsandopinions-somepeoplewillalwaysbecritical-butatleastadoptingthisapproach
willencourageanatmosphereinwhicheveryonefeelsincluded.
[pau]
Seventeen
Therearealwaysgoingtobethingsinacompanypeopledon'tlike,andifyou'vecreatedan
atmosphereinwhichthey'reencouragedtocontributeideasfreely,youhavetolearntodealwith
ingthatyouare,forexample,uptbytheircommentsisacrucialerror-you
willhaveshownaweaknessinyourcharacterthatothersmaytrytoexploit-andmayleadtoa
generallackofsupportforyou.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
Youwillhearanotherfiverecordings.
Foreachrecording,decidewhatthespeaker'smainreasonisformakingthephonecall.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeaker'smainreasonisformakingthephonecall.
[pau]
Eighteen
We'vegotarealproblemhere,soyouradvicehasbeenverywelcome.I'vedecidedthatwhat
'vegottoomanypeopleworkinginnon-productivedepartments
aeaof
offeringtransfersbeforewedoanythinglikestartingarecruitmentcampaignis,Ithink,agood
oneandI'mgoingtofollowitup.
[pau]
Nineteen
InDecember,weacceptedaverylargecontractwhichweallknewwouldmeaneveryonehaving
todoextrahours,whetherhereorathome,thatyourparticularcircumstances
makethisverydifficulttodealwith,butthat'salsotrueofmanyofyourcolleagues.I'mafraid
I'mgoingtohavetosaythatIcan',everyoneel
wouldsuffer.
[pau]
Twenty
I'etelyagreewith
youthatthearrangementstheymadefortheannualconferencelastyearweremostinadequate
andso,likeyou,Ithinkit'r,Ialsothinkyoushould
inion,it'snotworthrisking
yourcareeroversomethingasminorasthis.
[pau]
Twenty-one
Therearethreeflightsthatday,buttwoofthemrequireanovernightstayattheairportandit's
,we'releftwiththethirdone,theonethatleavesateighto'
gree,I'
probablygetalotofworkdoneonthetraintotheairport.
[pau]
Twenty-two
Iknowyouthinkthecompany'smakingamistakeinrefusingtoallowstafftoworkflexiblyin
thiskindofarrangementiscommonnow,butIcan'tacceptthatthecompany
'vealwayssaidthatafullstaff
beinghereintheoffice,punctuallyandregularly,isareallyimportantpartofwhatmakesthis
companywhatitis,andIagreewiththat.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
ons23to30.
YouwillbearSophieGarland,theGeneral
inot,theOperationsManager,discussing
problemsattheNottinghamcentre.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhaveforty-fivecondstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:Hello,James,,asyouknow,ourNottinghamcentrehashada
,it'sdoingmuchwor
thanourotherBritishcentres,forreasonswehaven'treallybeenabletogettothe
uationisnowprettyworrying,andevenifimmediateactionistaken,
Idon',itemstomewe
havetwooptionsfacingus."thefirstistoeifwecancreateastrategytokeepthe
operationgoing,'syourfeeling
aboutit?
Man:w,whentherewasasituationlikethisin
theEuropeandivision,theyturneditaroundwithaspecialpromotionwhichworked
ememberthistimelastyear,whenwethoughtwe'dhavetoll
someoftheFrenchcentres?Well,nowthey'redoingwellandwedidn'tevenhaveto
spendanyextramoneyonthem,either.
Woman:Yes,that'tinghamhaslostnearlyamillioninthesixmonthsandwe
can'ythinkweshouldcloitdown
'sonaprimesite,whichwouldbeworth
'teventhinkit'sworthtryingtollitasagoingconcernto
oneofourcompetitors.
Man:Isn'tthatrathershort-sighted?Thesamething''salwaysthe
rvic
beforeyousaythatthecentresarelookingoutdatedandthatconsumertastesand
fashionshavechanged,I'vedonemyhomeworkandtheconsumersurveysshowthat
peoplewouldstillcomeiftheyhadthemoney.
Woman:That'snottheonlyreason,bottomlineis,theBoardarepushingmeto
'refallingbehindthecompetition,andifwekeep
Nottinghamopen,we'dvertising
campaignmightbringinmorecustomerswhilewe'rerunningit,butatbestit'djustbe
ashort-termsolution.
Man:Idon'tagreewithyou,r,I''twerunthe
centrewithminimumstaff,nomoreexpensiverecruiting,andthinkaboutclosing
duringthequiettimesofdayuntilthesituationimproves?Wecouldgoonwiththe
specialofferswe'rerunning,becautheybringinafewnewcustomers,anddon't
costusanything.
Woman:It'sathought,butI''rereallykeentollthe
ytheycouldcovertheirdeficitandmaketheshareholders
'sanattractivesolution.
Man:Eveniftheydecidetoll,they'renotlikelytogetverymuchforit,arethey?Notat
'tweatleasttrytokeepthe
Nottinghamcentreoperational?
Woman:Well,it'snotgoingtobepossibletokeepitrunningasitisnow,butyourideafor
hinkyou'dbeabletogetthecentretobreak
evenwithinsaysixmonths?Butremember,there'snoextramoneyformajor
promotions.
Man:I'dliketohavethechancetotry,Icandoit,withminimalpromotions.
Yes.
Woman:Thenletmehaveawrittenproposalintimefornextweek'sBoardmeeting,willyou?
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST6
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
WriteoneortwowordsoranumberinthenumberedSpacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotebelow.
Youwillhearthemanagerofaproductioncompanyphoningacustomer'soffice.
Youhavefifteencondstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:lpyou?
Woman:eaktoSandyEllis?
Man:Whichdepartment,plea?
Woman:I'sAsmbly.
Man:No...erm...hereheis,MachineServicesSection...I'msorry,he'sonvoicemail.
Wouldyouliketocallbacklater?
Woman:Iusuallydealwithhim,butcanIleaveamessagewithyou?
Man:Certainly.
Woman:Yourcompanyhasinstalledcomputeridcuttingtoolsandpackingmachinesinour
tone,apackingmachine,wasinstalledinJuly,andit's
recentlydevelopedafault.
Man:Mmm.
Woman:Themeasurementsandmaterialsfortheboxesareallright,butthere'ssomesortof
esareweak,andgoodsget
damaged
Man:Right,I'llleaveamessageforSandy,andI'llasktheCustomerServicesManagerif
he'll
getanengineerouttoyoufirstthingtomorrowmorning.
Woman:Thanks,bye.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookattheformbelow.
YouwillhearamantelephoningtheFinancialPressInformationServicewithanorder.
Youhavefifteencondstoreadthroughtheform.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:Pleastateyourenquiry,givingthenameofthepublication,thedateofissueandthe
titleoradescriptionofthereprintyourequire.
Man:IneedtwoarticlesfromFinanceWeekly,bothintheFebruarythethirteenthissue.
Thetitleofoneis'SectorBriefing'-otheris'Best
PerformingCompanies'.Next,IwantsomethingfromInvestmentNews,publishedon
'sanarticlecalled'StockMarketTrends'.Thethird
publicationisMoneyMarkets,andIwantapiececalled'Interest-rateForecasts',from
arketsalsoranapiececalled
'EconomicDevelopment'.Idon'tknowtheexactdate,butitwasincludedinanissue
otherthingIneedistheCorporateRegister
-,pleaputitinwiththerest,otherwi
ou.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillheararecordedmessageaboutaradioprogramme.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:ek,wehaveaspecial
dioguestisMaxBruner,
thewell-knownwriteranddirectoroftheBerlinManagementSchool,currentlyona
youfamiliarwithProfessorBruner's
recentpublicationaboutworkerparticipation,willappreciatehearinghisviewsonthe
topicofindustrialrelations,andthere'llalsobethechancetoaskProfessorBruner
questionsduringour'phone-in'.Importanttonoteisthattheprogrammewillbe
'sanextendededition,so
it'ial
interesttotholistenersabletotraveltoouroffices,therewillbeaspecialssion,at
theendofthebroadcast,whenProfessorBrunerwillbestayingonforabooksigning.
So,anopportunitynotjusttohearProfessorBruner,butalsoachancetomeethimin
person-that'snextFridayonRadioSix.
[pau]
Nowlistentotherecordingagain.
[pau]
havetwentycondstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhatthespeakerplanstodointheirfuturecareer.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeakerplanstodoinhisorherfuturecareer.
[pau]
Thirteen
Woman:I'dreallylikeachangenow.I'vebeenworkingintheelectronicsindustryforquitea
while,havetriedsimply
movingtoanotherctor,butI'vedecidedtoinvestindoinganMBAasthebestway
engagingwithnewideasandbusinesssystemswillhelp
metoimprovemyprospects.
[pau]
Fourteen
Man:Iworkforalargenationalcompanyatthemoment,andit'sbeenveryrewarding...
'dliketobeinchargeofmyownbusiness-justa
smallone,nothingtoobig.I'vegotgoodqualifications,andI'vedoneabusiness
administrationcourtogetmoreofthetheory.I'veputtogetheradetailedbusiness
proposalandtwoorthreeofmyfriendsarewillingtohelpwithfinance.
[pau]
Fifteen
Woman:We'retheleadingmultinationalinourfield,andrespectedforthesolidqualityofour
r,I'velustbeenapproachedbytheCEOofanothercompanytojoin
eytheyofferistempting,butmyfield
isRandD,andI'vedecidedtostayherebutgetmoreinvolvedwithcreatingthenext
that'llbearewardingdirectiontogoin.
[pau]
Sixteen
Man:I'vehadmyowncompanyforveralyears,butwhatI'mnowontrackforisheading
upamuchbiggeroperation,gettingtoboardlevel.I'mconvincedI'vegotthe
-employmenthastaughtmealot,
andnowit'stimetoapplysomeoftholessons.I'vegotvaluableinsightstooffer.
[pau]
Seventeen
Woman:Youknow,youworkhard,getallsortsofqualifications,trytobethebestinyour
field,andthenwhat?Well,I'vedoneallthat,andnowI'minterestedinthenew
berIneededplentyof
encouragementandguidancealongtheway,andIbelievethatwithmyexperienceI
'smy
priorityforthefuture.
[pau]
Nowlistentotherecordingsagain.
[pau]
ons18to22.
oplearephoningaboutconferencearrangements.
Foreachrecording,decidewhatthespeaker'spurpois.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryoubarelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeaker'spurpois.
[pau]
Eighteen
Man:Nowtheconferencehasstarted,akers
centrewe'vebookedisfineforthistime,buttheroomsarealreadybeingudtotheir
n'tlookelwhere,we'llhavetorestrictdelegatenumbersnext
,sthelocationcouldalsobemore
convenientforpeoplecomingbytrain.
[pau]
Nineteen
Woman:I'mafraidIshan'tbeabletogettotheconferenceonthefirstdayaswe'
flight'snowbeencancelled,soI'mtryingtomakealternativetravelarrangements.
Couldwediscussyourbusinessproposaloverdinnerontheconddayinstead?And
,Icouldget
mycretarytotellthecentrewe'llneedtohireoneoftheirmeetingrooms.
[pau]
Twenty
Man:Thanksforyourletteraskingmetoattendthisyear'sconference,andtogiveatalk
again.I'dalreadymadeotherarrangementsforthatweek,butI'vemanagedtocancel
'sgoingtobeatthesameplace,sothere'
bedrivingtothevenueandamintendingtoarriveintimeforthepreconference
dinner,soyesplea,dobookmeaccommodationforthatnight.
[pau]
Twenty-one
Woman:I'vegotanearlymorningmeetingattheairport.I'mnotsureexactlywhattimeit'll
finish,butcouldyouletmeknowthedifferentoptionsforgettingfromtheretothe
centre,ingtothescheduleyou
nt,I',Idon'tknowthisparticularvenueatall,so
ifsomeonecouldmeetmeattheentrance,thatwouldbemosthelpful.
[pau]
Twenty-two
Man:Ifilledouttheaccommodationrequestforminthepre-conferenceinformationpack,
butIhopeit'ngis,
I'venowgotanurgentappointmentattheoffice,soI'llhavetoleaveearly-I'vetried
movingthemeetingtoanotherday,butthatjustisn''sashame,becau
thisisthefirsttimeI'vebeenabletocome.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
ons23to30.
YouwillhearaninterviewwithGilesMilton,theOperationsDirectoroftheNationalWeather
Centre,aboutthisorganisation'srelocationproject.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhaveforty-fivecondstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:...AndourstudioguesttodayisGilesMilton,OperationsDirectorattheNational
,welcome.
Man:Thankyou.
Woman:Giles,firstly,mostpeoplewillknowtheCentreprovidesweatherreportsforTVand
radiostations,butthey'renotyouronly'customers',arethey?
Man:trestartedoutahundredandfiftyyearsago,largely
rvingtheshippingindustry,'ve
beenhelpingsupermarketsforsometimetopredictwhentobuymorestocksofice
cream,forexample,whenaheatwave'ecastsforadministrators
's
somethingwe're'salsoourlong-standing
industrialadvisoryrviceforfarmers,fishermenandairlines.
Woman:Arealindustry,then!Twoyearsago,
broughtaboutthatdecision?
Man:Well,ourfirstpremiswerenearLondonandwereleadtousbythegovernment,
andwe'siteofferednoscopefordesperately
neededdevelopment,ghwewereinitially
reluctanttoborrowmoneytofinancearelocation,therewasnootherchoice.
Woman:akelongfindinganalternativesite?
Man:Overayear-whichlookingbackemxcessivelylong,asweonlyriously
consideredthreelocations:Oxford,Ipswich-andPlymouth,whichwastheonewe
eeplaceshadagoodlaboursupplyandrunningcostswere
comparable,althoughIguessPlymouthisslightlycheaper-whilebeingthefurthest
,intheend,werealidwecoulddoourwork
justaboutanywhere-thedatawedealwithareallreceivedandntoutviacomputer,
afterall.
Woman:Andyouweresurestaffwouldbehappytomakethecommitmentofmoving
permanentlytosuchanicepartofthecountry?
Man:Well,yes,ontheexpertiofspecialistIT
peopleandwherewewerebefore,therearehundredsofbusinessinthesame
kthere'llbelessdemandfortheirrviceshere.
Woman:Didn'tyouhavetoofferthemmoremoneytorelocate?
Man:Wedecidedonagenerousrelocationpackage,andthatemedtobeenough.
Woman:Arestaffwhorelocatedtoyournewbahappytheymadethemove?
Man:Sofar,ghtthey'dbemostimpresdbythebeautifulcountryside,butall
they'vesaidishowpleadtheyaretheycannowaffordtomoveuptheladderin
termsoffindingaplacetolive-accommodationcostsnearLondonhaveshotupin
y'refindingPlymouthhasthesameamenitiestheywereudto
before,sonocomplaintsthere.
Woman:DidtheCentrereceiveanylocalgovernmentsupporttorelocate?
Man:Yes,'thavetobuylandfromthelocal
council,
liableforbusinesstaxesfromdayone,butourfirstrentisn'tdueuntilthesiteisfully
developed,inabouttwelvemonths'time.
Woman:Abigincentive,then!
Man:'reverypleadwe'veestablishedsuchagoodrelationshipwiththelocal
'sarangeofgenerousincentivesinthisregion,andtheyare
eusasanationally
high-profileorganisationwhich,bymovinghereshouldattractanumberof
London-badcompaniestotheregion.
Woman:So,isthereanyotherhelpavailable,fromlocalbusinessagencies,forexample?
Man:We'vebeenofferedvariousthings-oneagencyprovidedaconsultanttoadviuson
'vejustsignedanagreementwiththelocalemployment
agency,wherebythey'repreparedtopayfiftypercentofthecostofndingour
dhavebenefitedfinanciallyfrom
anotherschemeifwe'dbeenabletotakeonschoolleavers,butouropeningsareonly
forexperiencedworkers.
Woman:aboutthelogisticsof...
[pau]
Nowlistentotherecordingagain.
[pau]
baretenminutestotransferyouranswerstoyourAnswer
Sheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST7
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
WriteoneortwowordsoranumberinthenumberedSpacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotebelow.
Youwillhearananswerphonemessagefromawomanaboutameeting.
Youhavefifteencondstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:’sMariaHopwoodcallingfromtheLondonoffice.
Pleacouldyougivehimsomeinformationaboutourmeetingnextweek?Firstofall,
r,
unfortunatelythesalesmanagerhashadtodropout,butIdon’twanttochangethe
tomakesurehebringstheinformationweworkedoutlast
timeaboutourprofitmargins,asIdon’temtohaveanoteinthelatestreportof
howwearrivedatthofigures.I’llbringadraftpressrelea,whichI’vebeen
,andcouldhealsobringalongalltheideashehasin
mindfortheproductlaunch.I’ldbea
goodmeeting!I’llfaxthefinalagendathedaybeforethemeeting—no,oncond
thoughts,I’’llbeeasierthatway.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
YouwillhearaPAexplainingsuggestionsforimprovementstoadocument.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:AlisoninHeadOffice.
Man:Oh,hello.
Woman:TheCEOhasaskedmetocontactyouaboutthememoyounteveryoneyesterday...
whereyouaskedforcommentsonthebidyou'vejustputtogether-forStratford
Electronics.
Man:Oh,right.
Woman:Wellhe'sveryhappywithitonthewhole,butdoesthinktheintroductionisrather
lengthyandincludesmorestatisticsthanarenecessary.
Man:Noproblem,Icanshorteniteasily.
Woman:Andmostofthecontentsoftheactualbidarefine,butyoudorefertotheannual
reportwhichwon'tbeoutuntilMay.
Man:Oh,right...I'llgetridofthat..,sthinkingthere'noughwiththection
ontheexistingcontractswehave,soIcouldtakeoutthestuffonthenewcontracts...
theoneswe'reabouttostart.
Woman:Infact,hespecificallysaidthathethoughtmentioningthemwasaverygoodlling
point.
Man:OK.
Woman:Andhe'dlikeyoutohavesomethinginyourconcludingremarksaboutthegrowthin
overassales,notjustthestuffondomesticmarkets.
Man:Yes,Iwaswonderingaboutthat.
Woman:Andthat'adjustIthink.
Man:OK,'sveryhelpful.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
YouwillbearsomeoneintheProductiondepartmentofacompanyphoningacolleagueinthe
HumanResourcesdepartment.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:HumanResources.
Man:Nina,thisisMalcolm,fromProduction.
Woman:nIdoforyou?
Man:We'vejusthadabigorder,tobefinishedinMay.I'mgoingtoneedallthepeopleI
cangettodoovertime.
Woman:OK,I''sthepayrate?
Man:It'llbetheusualrateofoneandahalftimes,
they'llgetdoublerate.
Woman:Right,I'uldthestaffndthemto?
TheProductionManager?
Man:Bettertohandthemtotheirlinemanagers,
I'llneedthenamesbythefirstofDecember.
Woman:OK,I'lldothatstraightaway.
Man:Oh,andaskthemtoputdownwhichshiftsthey''llworkoutthehourswe
needlater.
Woman:Allright.
Man:Thanks,.
Woman:Bye.
[pau]
Nowlistentotherecordingagain.
[pau]
havetwentycondstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
akersareprentingawardstocompaniesthathave
excelledindifferentaspectsofbusiness.
Foreachrecording,decidewhatthecompanyisreceivingitsawardfor.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachcompanyisreceivingitsawardfor.
[pau]
Thirteen
Woman:Thischainofclothingstoreshasbeenahouholdnameinthiscountryandabroad
eyearsago,itlostmarketshareandclodmostofitsoveras
dsdeclinedinquality,andbecamedullandoutoftouchwithmodern
periodincrisis,thecompanyhiredanewteamofdesignersand
radinginqualityandstylehaveputthisstore
backonthefashionmap.
[pau]
Fourteen
Man:arsago,theTy-Banchee
companydidn'wsupplymorecheetotheforeignmarketthanany
ally,Ty-Banwasasmallfarmrearingcattle
andsheep,butthefamilyrealidtheywouldhavetodiversifyorgooutofbusiness.
Theystartedexperimentingwithsomeoldrecipesfororganicchee,inspiteof
warningsthatthemarketwassaturated,andcameupwithawinner.
[pau]
Fifteen
Woman:Busi
feesarechargedtothecustomers,butthecustomershavehugeexpectationsinreturn.
Thishasledtoagrowingfeelingofdisillusionment-'Whatdothepeopledothat
wecouldn'tdoforourlves?'Well,herewehaveauniquelycreativeconsultancy
companythatproducesrevolutionaryideasforprojectingacorporateimagetothe
ethodsarestartling,buttheycertainlygetresults.
[pau]
Sixteen
Man:
neededinformation,nyoudidfindone,
,thattimeislongpast,andtheminarIwatched
avouredtokeep
salesassistantsup-to-datewithinformationaboutfoodtechnology,howtoaccess
productinformationonthestoreintranet,t'swhatgavethis
supermarketitdge.
[pau]
Seventeen
Woman:Hasthishappenedtoyou?You'
fittershavegone,youswitchonthedishwasher,andthenextthingyouknow,the
kitchen'rd-winningcompanyhasatwenty-fourhourphonervice,
vendaysaweek,withareplyguaranteed(byrealpeople)
ifit'sanemergencywithoneoftheirappliances,anengineerisouttoyouonthesame
elikethisisrarethedays.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
Youwillhearanotherfiverecordings.
Foreachrecording,decidewhatthespeakerisdoing.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeakerisdoing.
[pau]
Eighteen
Woman:MyfeelingisthatweshouldleaveasideVSB''sobviouslyverycompetitive-
doweknowthey'dcompletetheprojectontimeand
totherequiredstandard?They'heyhavetheskilled
labourorequipment?Wecouldrequestreferencesfromformercustomers,Isuppo.
That'dmeanputtingoffthedecisionandpersonallyIhaveverylittleconfidencein
recommendations-they'reeasily'manufactured'.Let'slookattheothercompanies.
[pau]
Nineteen
Man:You'vebeeninthisdepartmentforthreemonths,John,andI'mverypleadwithyour
'veobviouslymasteredtheregularthings-paperwork,customerenquiries
etcetera,andyou'it'stime
ldyoufeelabouttakingon
myresponsibilityforthefinancecommittee?It'dmeantakingminutesandliaising
'dfinditinterestingandIcouldconcentrateontheend-of-year
report.
[pau]
Twenty
Woman:Fromthefigures,it'sclearthatourCanadianoutletsarebelowtarget-approximately
twentypercentbelowforthethirdquarter,t
shouldwedoaboutit?Cutourlossandclotheoutlets?That'stheMD'sview.I
thinkit''veinvestedheavilyinCanadaandwedon'twantto
'sndsomeoneovertotrytoturnthepositionroundand
thenmakeajudgmentinDecember.
[pau]
Twenty-one
Man:You'vebeenareliablesupplierforyearsandwe'oube
interestedinadifferentformofcollaborationnow?We'reputtingonanexhibitionof
officeequipmentintheconventioncentreandwe'relookingforcompaniestohelpus
meetsomeofthecosts,'dbesomeuful
don'sitwithyourdirector.
[pau]
Twenty-two
Woman:Thanksforgettingbacktomesoquicklyaboutmyrequestforatransfer,I'msorrythe
companycouldn'thelp,and'sbeen
offeredajobthereandit''vebeenlookingaroundand
there'sapossibilityinthePublicityctionatRichardsons'butthey'relecting
ouminddoingme
one?
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
YouwillhearaninterviewwithRickyBland,theauthorofareportontrainingforrvicector
staffintheUK.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhaveforty-fivecondstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:MyguesttodayisRickyBland,whocriticalreportonhowrvicecompanies
,Ricky.
Man:okedattheprovisionoftrainingbyemployersinthiscountry,and
foundthatmosthavea'winner-takes-all'elowlevelsof
basicskills,companiesspendmostoftheirtrainingbudgetsontheirmostqualified
employees,mplydoesn'tresultinthequalityweneed.
Woman:Butdoesthisreallymatter?
Man:Yes,becaueventhoughtherehavebeenenormouffortstomaketraining
availabletoeveryone,theunder-developmentoftheworkforceinthiscountryisa
'salsotruethatthetimepeoplespendbeing
trainedisbelowtheaverageoftheworld':Trainingis
particularlybadinthefast-foodindustry,isn'tit?
Man:Well,theindustrycertainlyhastheimageofofferinglow-paid,low-prestigejobswith
rearejobsthatdon'tdemandagreatdealofskill,for
act,thatimageisn'tentirely
yarepayandconditionsimproving,butsomefast-foodchainsare
betterthanmanyotherrvicectoremployersatcombiningcommercialsuccess
withthedevelopmentofitsworkforce.
Woman:Canyougiveusanexample?
Man:Well,theBurgerHouchaingivesitsstaffthechancetotakecoursinallsortsof
things,eannualtraining
programmeiscirculated,
encouragepeopletospendasmuchtimebeingtrainedastheythinktheycanbenefit
ongterm,thecompanygainsfinancially,becauitcreatesasourceof
potentialmanagers.
Woman:Butstill,workinginafast-foodestablishmentismuchworthaninanexpensive
restaurant,isn'tit?
Man:Inbothcas,theworkcanrembleaproductionline,withthepressurelimitingthe
,expensiverestaurantsdependonthereputationofone
ortwoindividuals;theresthavelittlechancetomovefromlowtohigh-skilledwork.
Insomefast-foodchains,almosthalfthemanagershaveworkedtheirwayupfrom
lethetypeofrvicevaries,I'veengoodandbadqualityin
expensiverestaurantsandfast-foodplaces,andthatdependsontraining.
Woman:Wherewillthepressureforimprovedtrainingcomefrom?
Man:Infact,it’ghcustomersareaffectedbytheendresultoftraining,
,infact,it’smostlypeoplewhohave
alreadyworkedtheirwayuptomanageriallevelswhowanttohelpothersinthesame
radvantageofcour,isthattrainingattractsjobapplicants,which
makesrecruitmenteasier.
Woman:Whatrecommendationsdidyoumakeinyourreport?
Man:Mymainoneisthatthegovernmentshouldsupporttrainingbylettingcompanies
mpaniesalreadygetthisforcertaintypesoftraining,butthe
proposalwouldparticularlyhelpunskilledworkersaimingatintermediate
ernmentshouldalsoworkwiththectorskillscouncilto
improvetrainingandworkingconditionsinthoindustrieswhereit'snecessary.
Woman:Doyouthinkthegovernmentwillactonyourproposals?
Man:Well,Iwanttoreintroducetheideaofpeoplegettinggrants,sothattheycanchoo
trainingforthemlves,buttherewereproblemswiththisafewyearsago,sothe
politicalwillprobablyisn'ttheretotryitagain.I'mconfidentwe'lleareviewofall
thevocationalqualifications,though,whichwouldremovesomeofthe
ehonest,myideaforallworkerstospend
aminimumtimeontrainingisunlikelytobeintroducedjustyet.
Woman:RickyBland,thankyou.
Man:Thankyou.
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST8
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
WriteoneortwowordsoranumberinthenumberedSpacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotesbelow.
Youwillhearawomandiscussingproductionproblemswithherboss.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Sara,canyoubringmeuptospeedwiththeproductionsituation?We'vehadafew
problems,haven'twe?
Woman:Yes,wehadtechnicalproblemsontheasmblylineand,ontopofthat,pricesofthe
plasticcomponentshaverocketed,andbecauofthatwe'reabouttoincreathe
pricesofourgoodswhichwon'tpleaourcustomers.
Man:Surelyeveryone'saffected,notjustus?
Woman:Yes,butweshouldhavemadeagreementswithoursupplierstollonlytous,like
edoutthere.
Man:Whywasthat?
Woman:Isuggesteditatthemonthlyteammeeting,
bringingitupatthefocusmeeting,butwedidn'tgetroundtoit.
Man:Well,it'?
Woman:s
becauwesimplydidn'thaveenoughskilledoperators,althoughtheearlierproblems
'rebackontracknow.
Man:I'.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotebelow.
Youwillhearawomanphoninghercompany'slegaldepartmentaboutemploymentcontracts.
Youhavefifteencondstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Legaldepartment,SimonSmith'soffice.
Woman:Hello,isSimonavailable?
Man:He'keamessage?
Woman:'sEmmaPaynton,ProductionSupervisor...Simonusuallydoesthecontracts
...we'vedecidedtotakeonsomeTrainingstaff,and
I'dliketocheckdetailsbeforeIfinalitheircontracts.
Man:Aha.
Woman:LasttimeSimonokayedsomecontracts,herecommendedincludingatrialperiodof
threemonths...theemployeehadn'tbeenqualifiedforlong.I'dliketodothesame
tionis,isthreemonthsthemaximumtimeallowed?
Man:Right,gotthat.
Woman:Myotherquestion'saboutfees.I'mgoingtopaybythehour,andalsogiveannual
heywon'tgetsickpay,butcouldSimonadvionwhetherwe're
obligedtoofferholidaypay,andwhetherthatcanbecalculatedintothehourlyrate.
Man:Fine.
Woman:Oh,himanothercontract,couldhelookthroughit?We're
changingtoanotherdistributor,who'sntusthedraftdocument,andthewarehou
managerwantssomeonetogooveritforhim.
Man:OK,I'vegotall...
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillbeartwocolleaguesdiscussingwhattoincludeintheircompany'snewsletter.
Youhavefifteencondstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:Thatwasagoodmeeting,George.
Man:'spickoutsomepointsfornextmonth'snewsletter.
We'llhavetoprepareitsoonanyway.
Woman:llyleaveittoolate.
Man:I''utthefactthattheMD's
'sgoodnews.
Woman:Especiallyasit'ere'sthefeedbackfromlast
month'eryencouragingonthelatestequipmentthatwaxhibited.
Man:Yes,weshouldincludethat,ethingaboutG
rdareintheprocessofdecidingwhethertogoaheadwiththetakeover.
It'snotofficialyet,affknowpeoplein
theothercompanysothey'llhearaboutitfromthem.
Woman:Let'swriteaboutit,butwemustincludeconfirmationthattherewon'tbeany
redundancies,atleastintheforeeablefuture,toavoidcausinganxiety.
Man:'sdothefirstdrafttomorrow.
Woman:OK.
[pau]
Nowlistentotherecordingagain.
[pau]
havetwentycondstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhatopinionthespeakerhasaboutthecompanytheyworkfor.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhatopinioneachspeakerhasaboutthecompanytheyworkfor.
[pau]
Thirteen
Man:'t
needawholenewtofmanagers-thatwouldjustincreathesalarybillanddouble
'sneededisnewbloodcomingintothecompany-people
whocanstartoffatgroundlevel,workingtheirwayupinthecompanyandlearning
astheygoalong,iwe'llreallybeindangerofcuttingourlves
offfromourroots.
[pau]
Fourteen
Woman:ncreasinglyinvolvedin
thetypeofworkwhereweneedthefullestprotection.I'mnotsayingthatweshould
'sjustthatweshouldknowthat
we'dayandage,it'snottoomuchto
dn'tcostthatmuchmoreanditwouldbeworthitinthelongrun.
[pau]
Fifteen
Man:Itemscuriousthatthetofproductswerearchedanddevelopedearlierthisyear
isn'mentmadeabigfussaboutthelaunch-abigparty,withalot
ofpressinterest-andthenitturnsoutthedesignerdidn'tthinkourphotographswere
goodenoughtoinclude,sothewholectionstayedexactlythesameasithasdone
'snotgoingtocreatetheimpressionwewant,frankly.
[pau]
Sixteen
Woman:Ithinkit'sveryworryingthatwehavespentsuchanamountonrearch,andwe
comeupwithaworld-classproduct,'vehad
quiteafewcustomercomplaintsalreadyaboutthingslikethequalityofthe
inttoall
theotherimprovementsandneglectwhat!regardasthemostimportantpartofour
work.
[pau]
Seventeen
Man:IwasspeakingtosomeonedownintheFinanceDepartmentlastweekandtheywere
talkingaboutholidayallowanceandflexibleworking,andIcouldn'tbelievehow
lastfiveyears,managementhavebeensaying
howtheywereworkingforequalitybetweendepartments,butIthinkagreatdeal
it'sreallybadforinter-departmentalrelations.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
Youwillbearanotherfiverecordings.
Foreachrecording,decidewhatthespeakeristryingtodo.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
YouhavefifteencondstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeakeristryingtodo.
[pau]
Eighteen
Man:'restillveryinterestedinthis
newsoftwareofyours,butweshallneedabitmoretimetoconsider,andperhaps
nextmeetingofourswillbecrucial-Ihope
thenineteenthisstillsuitable?Shallweexpectyouforlunch,beforewegetdownto
businessattwoo'clockasarranged?
[pau]
Nineteen
Man:HelloSally-it'getbacktomeonthisas
'vegotclientswhoareinvolvedinmarkettestingoneoftheir
newpr's
forthetwenty-venth-twoweeks''llbeforty-eightdelegatesfromthree
countries,soI'mafraiditwillmeantranslationfacilitiesandtheusualvideoand
isbepossible?Thanks.
[pau]
Twenty
Woman:It'sMarciaLazenby,'vereceivedabillfrom
youforgoodsdeliveredlastmonth,butthepricesdon'temtocorrespondwithwhat
oucheck?Itemssome
getbacktomeassoonaspossible.
[pau]
Twenty-one
Man:We'vereceivedtheadvancepublicityaboutyournewmulti-functionphotocopier.
We'reBrown'satCastleworth,''d
needtohavethepricelistofcour;andisthereanypossibilityofrenting?Butmost
important-plealetusknowwhenyou'llbeinourarea,andabletoshowusitin
action.
[pau]
Twenty-two
Woman:I'mcallingfromJohnson'sabouttheworkstationswe''ve
beenreconsideringtheofficelayout-largelyonthebasisofyouradvice,Imightadd
-andwenowthinkweshouldgofortwomoreofthesmallerunits(typeA)inplace
letusknowwhatdifferencethiswillmake
totheoverallcost.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
Youwillhearaninsurancesalesman,Dan,talkingtoafriend,Helen,abouttheappraisal
interviewbehasjusthad.
Foreachquestion23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhaveforty-fivecondstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:theappraisalgo?
Man:Oh,-she'smylinemanager-emedtoknowme
betterthanIknewmylf,andshereallyhelpedmetoidentifystrengthsand
weaknessIdidn'tknowIhad.I'dthoughtwewerejustgoingtotalkaboutpractical
things,likewhatmyprospectsareforpromotion,ratherthanmypsychology!
Woman:Doyouwantapromotion?Ithoughtyou'dchontogodownagradewhenyoutook
thisjob.
Man:That'tworkinglonghours,anditcould
beprettydifficultattimes,ept
Iam,asales
repagain.I'dbeinterestedinpromotionifitdidn'tstopmedoingthefunpartsofthe
job.
Woman:Howhavepeoplereactedtoyourtakingastepdown?
Man:Mostofthepeopleinmylastcompanyfounditstrange,butinfactacoupleofthem
thoughtaboutchangingtothiscompanytoo,thoughitdidn'
emstobearumourgoingaroundthatI'llbelookingforsomethingbettersoon,but
actuallyI'mprettyhappyhere.
Woman:Youcertainlyemtobegoodatthejob.
Man:Tobehonest,withallthenewinsuranceproductscomingoutitisn'teasytokeepup
ostruggletoremembereverythingthat't
workingwithacomputercomesfairlynaturaltome,sothatsavestime.
Woman:I'mgladIdon''tgotthepatience.
Man:Youcertainlyneedthatsometimes,whensomeonespendsagesmakinguptheirmind,
butIdon'n'tmindexplainingcomplicatedpoliciesin
simplelanguage:it'rearesomepeopleI'dmuchrather
unatelyinthisjob,you'vegottomakeeveryonefeelyoureallyenjoy
theircompany.
Woman:Quitefrankly,thelessIhavetodowiththemthebetter!
Man:Itellyouwhatthough-inmyappraisalIsuggestedsomechangestothewayIwork.I
couldn'tpersuadeCaroltoletmeworkfewereveningsandmoreonSaturdays,butat
leastIwon'thavetocomeintotheofficeeveryday:she'slettingmeworkfromhome
t'llmeanI'llwastelesstimetravelling,soIshouldbeabletomake
morecommission,whichwillbearelief,asthebasicsalary'ssolow.
Woman:Goodforyou.
Man:WealsotalkedaboutanideaIhaveforincreasingsales,whichshe'llputtothenior
pany'sspendingmuchmoreonadvertisingnow,sothename's
morerecognisable,butIsuspectitdoesn't
salesrepsareallowedtotravelanywhereinthecountry,incentivesshouldbe~offered
'sthepersonalcontactthatcounts.
Woman:Sowithyourmanagementexperience,youmustbeingoodpositiontojudgeyour
youthinkofherskills?
Man:She'llalwaysmaketimetolistentoanyoneintheteamwhowantstotalktoher,and
that'therhand,I'veneverknownhertobereadyforameeting,even
whenshe'scalleditherlf,whichisn''s
reallyleftuptoustomotivateourlves.
Woman:Well,I'mpleadyourinterviewemstohavegonewell.
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST9
ingTest1.
ons1to12.
Youwillbearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotebelow.
Youwillbearamanphoningacustomeraboutanorder
Youhave15condstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:speaktoBobColeinPurchasing,plea?
Woman:I’mafraidhe’keamessage?
Man:Yes,’sAlexParkerfromPiltonEngineering.
Woman:redsomepackagingmachinesfromyou,didn’twe?
Man:That’sright,butI’’rehaving
problemsfindingtherightliftingmachineryforthem.
Woman:Ie.
Man:Now,underthetermsofthecontractIsigned,thereisapenaltyclauforlate
’mhopingBobwillwaivethat,sinceIalsoagreedtoaverygoodbulk
discount.
Woman:I’llcheckforyou.
Man:Thanks.I’vedecidedthat,aswe’redoingthemaintenance,Iwon’tchargefor
installation.
Woman:OK.I’vegotthat.
Man:Oh,andonemorething-Ican’tfindanythinginthecontractaboutwho’sdealing
withinsurancewhilethegoodsareontheroad.
Woman:I’llcheckthat.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
Youwillhearamanleavingamessageforacolleagueaboutanothercompany’spress
conference.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Hi,Julie,it’sMike,r’spressconference
hasjustfinished,andthisiswhatthenewManagingDirectorsaidabouttheirplans.
They’vebuiltuphealthyprofits,whichthey’llspendonopeningnewoutletsoverthe
,headmittedthatthey’reconcernedabouttheirproductimage,
sothey’veestablishedthenewpostofBrandExecutivereportingtotheMarketing
ntsomeonewithfreshideas,who’y,
sinceWebsterwastakenoverbytheChilcottGroup,they’vemadesavingsby
centralisinglogistics,andthey’’ve
examinedthefeasibilityofcentralisingpropertyoperations,butdecidedagainstit,at
ally,theyplantoincreaspendingpercustomerby
enceintherestoftheChilcottGroupshowsthat
c,
that’sall,’sclear.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillhearamantelephoningacolleagueaboutabuildinghehasen.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Ohhello,’sMarkHillhere,theAccommodationOfficer.I’vejustgotback
fromlookingatfifteenLemmingtonRoad,anotherpossiblebuildingforourtraining
’sinexcellentorder,andalthoughwemight
needtoadaptsomeoftherooms,wewouldn’tneedtoupgradeit,unlikesomeofthe
otherbuildingsI’inarroomsarespaciousandairy,andthe
rheadsarecheaperthanmostof
theotherbuildingsI’velookedat,probablybecauit’
ontheplusside-it’sslightlyoutoftown,
downsideofthatisthatit’sfurtherfromHeadOfficethansomeoftheother
’snotahugebuilding,and
duringourpeakmonths,itmaynotbesufficientlylargetoaccommodateallour
trainees.
[pau]
Nowlistentotherecordingagain.
[pau]
have20condstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
eakersaretalkingabouttheuoftechnologyin
recruitment.
Foreachrecording,decidewhatrecommendationthespeakermakesconcerningtechnologyin
recruitment.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Younowhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhatrecommendationeachspeakermakesconcerningtechnologyin
recruitment.
[pau]
Thirteen
I’mthecompany’srecruitmentspecialist,andwe’’s
virtuallyeliminatedthesortsofapplicationsthatdon’anonline
applicationsystemthatworkswell,
instance,theremightbesomethinglike‘Doyouhavehands-onexperienceofthelatest
technologiesinthisfield?’Peoplewhocan’tgivetheanswersareimmediatelyadvidnotto
continuewiththeirapplication.
[pau]
Fourteen
It’sastonishingthat,whilenearlyallBritishbusinessutheinternetinonewayoranother,
mostofthemjustutheirwebsitesasshopwindowsforadvertisingjobs-thenexpectpeopleto
’resimplynotusingthetechnologytoitsbestadvantage.
Therearesomanyrefinementsthattheinternetmakespossible,soeveryrecruitmentofficer
oughttobelookingatmakingoptimaluofitandcuttingoutasmuchpaperastheycan.
[pau]
Fifteen
Manycompaniesthinkthey’reuptodateiftheyadvertivacanciesontheirwebsiteandnd
tjustisn’ays,lotsofpeoplend
textmessages,sobusinessshouldfollowsuit,forinstancewheninvitingsomeonetointerview:
houghthephoneismuchmore
traditional,it’sstillavaluableform,becauyoucantalktoapplicantsinperson.
[pau]
Sixteen
cusonthefactthatit
canreduceadministration,butforgetthatittakesspecificskillstomanagetheonlineprocess.
Afterall,therecruitmentctionofthewebsiteneedstobeorganid,applicationsdealtwith
quicklyandeffectively,whoareudtocirculatingdetailsofvacancies
internally,planningnewspaperadvertising,acknowledgingapplications,havethe
abilitiesrequiredfordealingwithonlinerecruitment.
[pau]
Seventeen
Sooften,peopleapplyforjobstheyknowverylittleabout,becaupositionswiththesametitle
you’rerecruiting,youshoulduyour
websitetolistprojectsandassignmentsofthepostandgivecahistoriesofpeopleinsimilar
postsinthecompany,n’taffectthe
procedureyoufollow,butithelpspotentialapplicantstodecideifit’sajobtheyreallywant.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
eakersaretalkingabouthowtodealwith
complaintsaboutgoods.
Foreachrecording,decidewhatactionthespeakerisrecommending.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryoubarelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhatactioneachspeakerisrecommending.
[pau]
Eighteen
Somepeopletellyouthatwhatadissatisfiedcustomerreallywantsistohavetheopportunityto
havetoresorttothis-arefundorperhapssomeformofcredit.
However,tof
persuasion-remindyourcustomerwhyhechoyourproductinthefirstplace,givehimanew
oneandsavehimthetroubleofmakingfurtherdecisions.
[pau]
Nineteen
It’softenthecathatacomplaintaboutfaultyequipmentreallymeansthecustomerisdoing
,considerabletactiscalledforwhenthishappens-don’tmakethem
eyneedissomeguidance-andthisshouldbeprovidedwithoutfurthercost.
Makesureanydamagedonehasbeenputright,andthentupthefamiliarisationssion.
Problemsolved,customerhappy,equipmentsavedfromanymoremisu.
[pau]
Twenty
Whenacustomercomplains,it’simportanttobesympathetic,
apologi,ofcour,andthen,takingapersonalinterestinthewaytheequipmentwillbeud,
suggestanewer,oftena
goodsolution,becauitnotonlydealswiththecomplaint,butalsotheclientfeelsthey’vegot
awaywithabitextratomakeupfortheinconvenience.
[pau]
Twenty-one
Idon’lly,you’vegottosolvethe
immediateproblemtotrytokeepthecustomer’mesguaranteeingyour
t’swrongasquicklyas
possibleandshowyou’utthatthe
customerwon’thaveanyworries,atleastnotuntiltheyneedanupgrade.
[pau]
Twenty-two
It’sagoodideatoletthecustomerknowwhythere’sbeenaproblem-itshowsyouareprepared
tobehonest,alithatthingsdon’talwaysgoright
,ofcour,
theyaremorelikelytodealwithyouagainwhentheyneedareplacement.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
YouwillhearJohnSergeant,aretailanalyst,beinginterviewedaboutachainofclothingstores
calledSangra.
Foreachquestion,23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:ThebigclothingretailerSangraiscurrentlyinthenews,andheretotalkaboutits
difficultiesisretailanalystJohnSergeant.
Man:Hello.
Woman:John,whyhaveSangra’ssalesfallensomuch?
Man:Well,they’vestartedusingtopdesigners,butittakestoolongtogetthedesignsfrom
haven’trealidthatfashiontrendsare
movingfasterthanever,ult,they
aren’lymakeslittledifferencewhodesignstheir
clothesorwhatthestoreslooklikeifpeopledon’tfeellikegoingin.
Woman:They’vebeenveryshort-sighted,haven’tthey?
Man:That’’sstrengthisinthemiddlemarket,butshoppersnowwanteither
ametime,otherstoreshavestartedto
competeforthesamecustomers,’sresponto
thedangershasbeenanadvertisingcampaignwhichwasrightofftarget,andwhich
zingly,they’restillrunningit.
Woman:ThelastChiefExecutivewasthoughttoberesponsibleformanyofthemistakes,
wasn’the?
Man:Throughoutthenineteennineties,thecompanywasmanagedbyDenisHoward,who
dedonthepolicyofacquisition,andtobefairtohim,he
nsalesfell,’d
alreadygotsomebodyinpositiontotakeover,everythingmighthavebeenfine,butas
itwas,’swhenthecompany’sproblems
started.
Woman:Sowhatshappeningnow?
Man:Thenewmanagement’sstartedahigh-costpolicyofintroducingwhattheycallthe
‘lifestyle’ideaintothestores,groupingmerchandiaccordingtothetargetcustomer.
Forexample,insteadofdressinonearea,shoesinanother,theyhaveonection
aimedatactiveadults,anotheratteenagers,ffemtobebehind
them,butthey’refindingthatmostofthestoresjustdonthavethefloorspaceforit.
Woman:Isthisthesolutiontothecompany’sproblems?
Man:alsotryingtomakesavings,likecuttingthenumberofhigher-paid
stafftoimproveproductivity;tisthatmarginsin
retailingarebeingcut,andSangrawillhavetodothesameifthey’retosucceed.I’m
they’llhavetostartshuttingpoorly
performingstores,butthatmeansshuttingallofthem.
Woman:Doyouthinkit’ssufferingfromitsold-fashioned,top-downstyleofmanagement?
Man:Yes,butthey’’regoingtohavetotakemuchmorenotice
ofwhatshopperswant,butatthemoment,they’reworkingtoreducethetimeittakes
fornewproductstobemanufactured,soforthefirsttimetheyandtheirsuppliersare
nest,ifthemanagementwereless
autocratic,theycouldalsolearnalotfromtheirstaff.
Woman:WhatwouldbeyouradvicetoSangra?
Man:Theyneedtorememberthattheiryearsofsuccesscamefromsupplyingabroadrange
’vemadetoomanymistakesrecently,likemovinginto
ouldstopplayingwithnewideasandjustdowhatthey’re
sn’treallyasafealternative.
Woman:Howisthecompanylikelytochangeinthenextfewyears?
Man:Theirmainactivitywillstillbethesame,eveniftheydecidetofollowthetrendinto
entureintofinancialrvicesandfoodhalls,bothof
whichareduetostartthisyear,willhaveaconsiderableeffect,thoughwhetherfor
aywellfindSangrastoresopeningabroad,
andmyguessisthatit’llbethroughacquisition.
Woman:JohnSergeant,thankyouverymuch.
Man:Thankyou.
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST10
ThisistheBusinessEnglishCertificateVantage4,ListeningTest2.
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotebelow.
Youwillhearamanclarifyingsomeinformationaboutabalancesheet.
Youhave15condstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Hi,speakwithBill?
Woman:Sorry,he’keamessage?
Man:’saboutsomequeriesBillhadaboutthebalancesheetIprepared.
Woman:Whichbalancesheetexactly?Theoneforthelastfinancialyear?
Man:Actually,itwastheoneforthelastquarter.
Woman:OK,gotthat.
Man:y,heaskedabouttheliabilities
ghtthefiguresincolumnAmightbeforcurrentliabilities,butinfact
thofiguresindicatethelong-termones.
Woman:OK,I’xt?
Man:ly,I’veputthe
currentaststhere,butI’vestillgottoworkoutthefixedastsandtheintangible
astsbeforeIincludethem.
Woman:ngel?
Man:sn’tsurewhatthefiguresinbracketsin
ghttheymightreprentaveragefiguresforthelasttwo
,theyshowlossoverthatperiod.
Woman:Thanks.I’llpassallthaton.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
Youwillhearamanleavingavoicemailmessageaboutanegotiatingproblem.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Hi,’saboutthecontractnegotiationfor
entdoesn’twanttoagreethedateforthe
completionofthecondstage,
specifiedthatwecouldn’y’resayingtheywantit
aproblem,becautheywanttoputinapenaltyclauwhich
statesthatforeveryweekwearelate,’t
’realreadyusingourbesttechnicalemployees,andtheonlywaywecan
completeinfivemonthsisifweumoreunskilledstaffrightfromthebeginning,which’ll
meanasubstantialinvestmentwhichwehadn’’soneincentive,however;
insteadoftheusualbonus,we’llbeawardedthecontractfortheirnextprojectifwecanmeet
theirnewdeadline.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillhearawomantelephoningacolleagueaboutanewproject.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:cherspeaking.
Woman:Joe,it’veawordwithyouaboutthee-commercewebsite?
Man:theinterviewsgo?
Woman:Well,werecruitedanexcellentbusinessanalystthismorning-he’lljointheteamina
’sstillagapforasoftwareengineer,though,andwe’llhavetofill
thatassoonaspossible.
Man:I’llaskaroundandeifanyoneisabletotransferfromotherprojects.
Woman:,doyouthinkyoucouldproduceareportforniormanagementbythe
endoftheweek?They’dlikeanideaofthetimingoftheproject.
Man:shouldIinclude?
Woman:Letusknowexactlywhathardwareyou’getalreadyallowsforthat.
Man:OK-anythingel?
Woman:Yes-whenyoudescribetheproject,wouldyoumakesureyouspelloutthe
objectivesinclear,straightforwardlanguage?CertainmembersoftheBoardhave
theirdoubtsthatitwillbringabouttheresultswepromid.
Man:OK.
[pau]
Nowlistentotherecordingagain.
[pau]
have20condstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillbearfiveshortrecordings.
Foreachrecording,decidewhichaspectofconductinginterviewachspeakerconsiders
particularlyimportant.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryoubarelistenedonce,replaytherecordings.
Youbare15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhichaspecteachspeakerconsidersimportant.
[pau]
Thirteen
antswalkintoastrangeroomandfacewhat
’snot
’retheinterviewerandyoumakeaneffort
toputtheintervieweesattheirea,thenthey’remorelikelytoexpresstheiropinionscoherently
andgiveyouachancetoasssthemproperly.
[pau]
Fourteen
theapplicant’sviewson,forexample,theprinciples
ofmarketingandthenthrowinsometoughquestionstoeifthey’reuptospeedonthelatest
roducingahands-onactivitycanbemoretelling,becauthenyoucan
omepeoplearguethatatniorlevelit’s
awasteoftimeandyoushouldbecheckinghowtheydealwithclientsandcolleagues,butI’m
notconvinced.
[pau]
Fifteen
considerableworkneedstobe
donebeforeha
youcan’tgetfromtheapplication,though–exceptfromreferences,andIdon’tfindthovery
onthat,byaskingquestions
whichshouldrevealhowthey’dreactindifferentcircumstancesandwithavarietyof
colleagues.
[pau]
Sixteen
Interviewingisn’tsomethingI’mgoodat,I’’ttrustmyownjudgementforsuch
’swhyIusuallyhaveaboutfiveotherpeoplewithme,notnecessarily
fromtheparticulardepartment,thispreventsmefrommakingtheinterview
emlikeaninformalchat,butI’mnotsureoftheoverallbenefitofthat-perhapsitprovidesan
insightintohowtheapplicantthinksandbehavesoutsidework,butthat’snotcrucial.
[pau]
Seventeen
One’’slimited,andyou
cangetboggeddowninaskingchallengingquestionsrelevanttoparticulardutiesinthejob
’asytoforgettoallowtimeforapplicantstofindoutthingsthatarerelevantto
’ssometimesenjustasacourtesyorawayofmakingthemfeelcomfortable,butitcan
giveyourealinsightintohowtheythinkandreacttothepost.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
eakersaretalkingaboutproblemswithaproject.
Foreachrecording,decidewhattheproblemwas.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachproblemwas.
[pau]
Eighteen
Well,we’dputtogetherwhatwethoughtwasanexcellentteamfortheproject-thatis,untilwe
hittechnicalproblemsandrealidthatweneededstaffwithawiderrangeofspecialid
technicalexperiencethanthepeoplewe’dtoadvertiagaintoreplace
somekeymembersoftheteam;wewereluckythatwejustaboutmanagedtocovertheextra
tomerswereverysatisfiedwiththeoutcome.
[pau]
Nineteen
Althoughwehadminorproblemswithsuppliersfromthestart,thewereeasilyovercome.
Initially,Ithoughtwe’dunderestimatedthecostoftheproject,asitwassotightmostofthetime,
r,itwasthe
breakdownswhichreallyuptthestaff,andIwouldn’thaveblamedthemifthey’dwalkedout
onstrikethefifthtimeithappenedinaweek.
[pau]
Twenty
Generallyspeaking,wehaveanexcellentproject-managementteam,trainedtodealwithany
unexpectedproblems-youknow,likewhenthemoneyrunsoutortheclientwantssomething
unately,wehadn’tanticipatedthecomponent
chasingManagerwasfurious,becautherewereso
r,finallywefounda
replacementthatenabledustokeepwithinthelimitsofourbudget.
[pau]
Twenty-one
We’vedoneveralprojectsinthiscountry,andthebestthingaboutworkinghereisthat
reunhappywithanything,theyimmediatelytryandsortitout.
If,forexample,adiggerbrokedown,they’r
thingisthereisnoshortageofsuitablyqualifiedworkers,butwehadanexpensivedelayonour
lastproject,becauwe’dmiscalculatedthesizeoftheworkforceweneeded.
[pau]
Twenty-two
Wespentsomuchtimemakingsurethatouremployeeswouldbecomfortableworkinginsuch
edthemaboutwhattoexpect,aswellascheckingthattheyhadthe
ghtwe’
time,wewereprovedwrongwhenthesupplierntusdifferenttrucksfromtheonesordered.
Althoughtheycopedwellwiththeextremeconditions,theyweretoosmallforourneeds.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
YouwillheararadioreportertalkingaboutdifficultiesfacedbythenewChiefExecutiveof
Healthwayplc,achainofhealthandbeautystores.
Foreachquestion,23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Man:Nextweek,Healthwayplc,thehealthandbeautychain,getsanewChiefExecutive.
Here’sourreporter,LynneTrencher,totelluswhymanypeopleregardthejobasone
,Lynne.
Woman:,itisn’Henlow,Healthway’snewCEO,is
takingcontrolofacompanywhichmayhavebeenawell-lovedandtrustedretail
brandformanyyears,butitscorebusinessismature,andsuccessivemanagements
simplyhaven’
theshareholderseHenlowasHealthway’slastchance.
Man:Thecompanyfacesstiffcompetition,doesn’tit?
Woman:That’,mosttown-centrehealthandbeautychainsarefeelingthepinch,
food,it’sahigh-marginbusiness,whichgives
supermarkets,particularlythoonout-of-townsites,scopetollsimilarproducts
edevelopmentofonlineshoppinghasn’tyetoutweighed
theconvenienceofout-of-townsites.
Man:RobertHenlowiscomingfromacompanywithaverydifferentsortofculturefrom
Healthway,isn’the?
Woman:Yes,he’smovingfromafirmthat’sveryopen,withplentyofstaffcominginfrom
othercompanies,way,ontheotherhand,hasaculture
wherepeoplejointhegroupandeitherleavequickly,’s
famousforbreedingitsownmanagers,andoutsidershavetraditionallynotbeen
welcomed.
Man:Healthway’sfinancialstrategyhasbeencriticidinrecentyears,Ibelieve.
Woman:UnderthelastChiefExecutive,CharlesHamilton,Healthwayconcentratedonthe
bottomline,eoneacquisitionthat
sstrategyhaditsdownside:veryfew
improvementsweremadewithinthebusiness,sotheirIT,forinstance,isnowveral
yearsoutofdate.
Man:Wasn’titCharlesHamiltonwhostartedHealthway’sbeautytreatmentcentres?
Woman:Yes,almosthisfirstmajoractionasChiefExecutivewastotupaparatechainof
storesthat,inadditiontollinghealthandbeautyproducts,providedmassageand
nattheoutt,few
investorsweretakeninbyhisover-optimisticforecasts,andthedoubterswereproved
foreheleftthecompany,heclodthecentresandadmittedhismistake.
Man:Hamiltonalsomadedrasticstaffingchanges,didn’the?
Woman:Hecertainlydid:heslimmeddowntheheadoffice,heundertookacompleteoverhaul
ofthetopmanagementteamandtidiedupthecompany’
cour,therewasadangerthatinchangesonthatscale,mistakeswouldbemadeand
thecompanywouldloindividuals,orevenwholedepartments,
managedtoavoidthat,buthewasquiteunabletocommunicatethereasonsbehind
thechanges,sohecreatedanenormousamountofillwill.
Man:ertHenlowannouncedanyplansyet?
Woman:WhenhestartsworknextMonday,he’llfindareportfromconsultants,advisingthe
dir,
theydothinkthecurrenttotalshouldbemaintained,whichwouldbeachievedby
oughthismeans
addingtothepayroll,theconsultantssaytheincreadprofitabilitywillmakeit
worthwhile.
Man:So,allinall,it’squiteachallengeforRobertHenlow.
Woman:Itcertainlyis,notleastbecauhe’sneverrunaquotedcompanyofthissizebefore,
andhe’’stakinga
hugestepfromhispreviousposition,thoughatleastthehealthandbeautyctorisn’t
’snotgoingtofinditatalleasytotackleallHealthway’s
problems.
Man:Lynne,thankyou.
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST11
ThisistheBusinessEnglishCertificateVantage4,ListeningTest3.
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotesbelow.
YouwillhearaphoneconversationbetweenamanagerandhisPA.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:Hi,hisisabitrushed,butIneedyoutofaxmeadocument
urgently.
Woman:youneed?
Man:ThatreportI’’tprinteditoff,butyou’llfindit
dit‘jobsplan’,?
Woman:olderisitin?Personnel?
Man:That’,no,hangon,um,IcreatedanewfoldercalledCurrentReports-it’s
inthere.
Woman:OK.I’’tlocateit,I’llcallyouback.
Man:’’tbotherndingtheappendix.
Wedon’ludethecontentspage-that’dbequiteuful.
Woman:ShallIndittoyouthereatHeadOffice?
Man:Um...,no,you’
here.
Woman:OK.
Man:.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotesbelow.
Youwillheartwocolleaguesdiscussinganadditionallocationfortheirbusiness.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:Hello,Mike,haveyougotamoment?
Man:Sure,whatisit?Thelocation?
Woman:Yes,wecan’tputitoffanylonger.
Man:Hm,toget
organid.
Woman:houldthediscountshopbe,then?
Man:Well,nottooclotoourexistingbranches,that’it’dbetterbeinthe
out-of-townretailcentre.
Woman:Iknowthat’asierforcustomers,butthebusinesspark,whichistheotherout-of-
townsite,wouldbebetterfordeliveries,whichisimportant.
Man:Butthetrendistowardsmoreandmorepeopleusingtheretailcentre,isn’tit?
Woman:Well,thesurveywedidshowspeoplewillvisitthebusinessparkifweopenthere.
Man:Really?Iwasn’cauweproducespecialistgoods?Doesthat
makeadifference?
Woman:Yes.
Man:Arethereanylocalgrantsavailable?
Woman:Notassuch,buttherearetaxbenefitsifwetakeonpremisinthebusinesspark.
Man:’sttled,ut...
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotebelow.
Youwillhearawomanleavingamessageaboutwheretoholdameeting.
Youhave15condstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Hi,it’theCarltonHotelyesterdayforasalestraining
htitwouldbeaverysuitableplacetoholdtheshareholders’meetingyou’re
you’’verecentlyrefurbishedalltheir
aminarroom-itwastoosmallforyourevent,butIlookedatthe
conferencehallandtheVIPloungeandeitherwouldbeperfect-oh,excepttheconferencehall’s
bookedonthetwenty-fifthofOctober,soitdoesn’,they’reboth
largeroomswithcomfortableating,andit’spossibletohaveasoundsystematnoextracost.
We’ngyouwanttogo
aheadwiththetwenty-fifth,ImentionedtotheEventsManagertherethatwemightwantto
book,soyou’llneedtotalktohim,
number’.
[pau]
Nowlistentotherecordingagain.
[pau]
have20condstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
eakersaretalkingaboutdelegatingatwork.
Foreachrecording,decidewhatadvicethespeakergivesaboutdelegatingatwork.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhatadviceeachspeakergivesaboutdelegatingatwork.
[pau]
Thirteen
Nomatterhowmuchconfidenceyouhaveinthepersonyou’reentrustingataskto,Ithink
there’sacrucialelementtodelegatingthat’astobeaframeworkin
,asamanager,I’mud
todealingwithtasksallbymylf,butwhenI’mdelegatingtojuniors,Ialwaysremindmylf
thatnoteverybodyisasindependentasme.
[pau]
Fourteen
Ifyou’veeverdelegatedtosomeoneelandspentmoretimeonthetaskthanifyou’ddoneit
yourlf,thenit’stimetoreviewwhereyou’motivationfordelegatingis
thinkingthattheotherpersoncandoitbetterthanyou,orit’llfreeyouuptodosomethingel,
that’egationisn’taneasywayout,soifyou’rejustbeinglazyorthetaskems
toosmalltoconcernyourlfwith,alwaysdoityourlf.
[pau]
Fifteen
Onceyou’velectedsomeonetodelegateataskto-assumingyoudohaveachoiceof
personnel-there’ssomethingyouneedtodothat’stooimportanttoleavetillthejob’sfinished.
It’samistakeifyoudon’tmakeitcleartostaffwhatthey’redoingwellandwhattheycould
nagersthinkit’saformofinterferinganddoesn’tgivepeoplespacetoget
onwiththejob,butIfindsomeconstructivesuggestionsareusuallyhelpful.
[pau]
Sixteen
Whenyougivesomeoneatasktodo,there’snotmuchpointinsimplylistingtheparticular
llyneedtochecktheyunderstandwhatchallenges
houldsitdownwiththem
simplysay‘Iunderstand’,it’snotaguaranteethatthey
do.
[pau]
Seventeen
Onceyoubecomeaneffectivedelegator,you’llbetalkedaboutbythowhoewhatyouand
,asforteammembers,well,they’llappreciatethetrustyouplacein
themandthesupportthey’ilyoureachthatpointonthelearning
curve,keeptellingyourlfnottogiveupwheneveritdoesn’tgotoplan.I’vecertainlyhad
somedisastrousattemptsatdelegatinginmytime.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
eakersaretalkingaboutthereasonforthesuccess
oftheircompany’smostrecentTVadvertisingcampaign.
Foreachrecording,decidewhatreasonthespeakergivesforthesuccessofthecampaign.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeakersaysisthereasonforthesuccess.
[pau]
Eighteen
worriedaboutthecost,wewereona
tightbudget,chhadshownourrivals’productsweremore
attractive,butwhiletheadwasrunning,oneofthemhadsomebadpublicityabouttheir
products,mes,it’snothowmuchyouinvestorwho
youu,butjustbeingintherightplaceattherighttime.
[pau]
Nineteen
Lastyear’ast,we’ddependedheavilyon
ndingoutsamplestocustomers-itwasacheapand,wethought,effectivewayoftargeting
tyear,wehadthegoodfortunetorecruitadynamicyoung
MarketingManagerwhobroughtwithhimagroupofpeoplewhoarechangingthewaywedo
’relookingtoproduceanotherevenmoresuccessfulriesofTVcommercialsnext
year.
[pau]
Twenty
Spendmoneytoearnmoney!That’
directorslikedexpensive-lookingTVcommercials,whichappealedtoourcorecustomersinthe
r,ourlastcampaignprovedthatyoudon’talwayshavetogoover
ghtofanewapproach,whichouragencydeveloped,and
itturnedouttobecheaperand,toourdelight,broughtustotheattentionofanew,younger
market.
[pau]
Twenty-one
SuccessfulTVcampaignscanbecostly,’ve
alwaysrearchedthoroughlybeforeacampaign,butthere’ssomethingelwhichwasthekey
tolastmonth’ghsomepeopleattributeittoourmainrival’sbankruptcy,itwas
thefactthatwefoundamanagementgroupwhowebroughtintorecommendwaysof
stiontouaTVcampaigntoadverti
in-storepromotionsandmail-orderfacilitiespaidoffhandsomely.
[pau]
Twenty-two
Consultantsrecommendedhiringawholenewmarketingteamforthecompany,butIrejected
’d’vebeenanunnecessary
m
carriedoutamoredetailedcustomersurvey,andonthebasisofthat,ourproductioncompany
wasabletocreateacommercialthatwasmoreaccuratelytargeted.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
YouwillheararadiointerviewwithabusinessmancalledBrettPorter,whodevelopeda
productcalledRainaway,atypeofwaterproofmap.
Foreachquestion,23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:...andtodaywe’retalkingtoBrettPorter,whocompanydevelopedthehugely
successfulall-weathermapscalled‘Rainaway’.Thearewaterproofmapsthatcan
,welcometotheprogramme.
Man:Thanks.
Woman:YouactuallyinventedRainaway-howdidthatcomeabout?
Man:Well,anyone,likeme,whoridesamotorbike,understandstheproblemofordinary
mapsfallingtopieceswhenit’rethreemillionbikersjust
intheUK,
hadeverproducedsomethinglikeRainaway-I’dassumeditcouldn’tbedone..,that
thecostsweretoogreat..,butIwasdisappointedthatmyneedsasaconsumerweren’t
cateredfor,andpeopleIknewkeptencouragingmetodevelopandproduceitasa
business.
Woman:Wastablishingthecompanydifficult?
Man:Infact,Ialreadyhadmyowncompany-amotorcyclecourierfirm-butthiswas
’dlearntabout
pricingdidn’temtoapply-I’dneverdealtwitha‘product’ewI
ldmaketheproduct,I’dbemeetinga
r,knowingwheretollandhowtogetitintotheshopswasanother
matter!
Woman:Ie.
Man:nteredtheEuropean
firstprizeofonehundred
thousandeuros’rdswere
sponsoredbyAllianceBusinessBank-andbecauImadethefinalshortlist,Iwas
ganidadinner
foreveryoneontheshortlist,andIhappenedtogetchattingtotheirniorbusiness
consultant,lyhelpedgetme
started.
Woman:Didyoudoanytrialproductionofthemaps?
Man:hattheyshouldlooklike-astrongcoverandsmallenoughtoflick
ficultywaswehadtouareally
toughkindofplasticforthecover,andthishadtobefedintotheprintersheetby
sheet-fineforasmalloutput,butabsolutelynogoodforlarge-scaleproduction.
Woman:DidyouhaveanytroublepersuadingaprintingcompanytomakeRainaway?
Man:IthoughtIwould-itwasn’treallyinaprinter’sinteresttomakealong-lasting
ldifficulty,though,oughtI
wasjustplanningaone-offprintrunoraverysmall-scaleoperation,whichwouldn’t
’dpersuadedthebossofonefirmthatwasn’tthe
ca,heemedwillingtotakeachance.
Woman:Doyouusomeoneel’smapstomakeRainawayfrom?
Man:Yes,weuHernePublishing’,giventheyknowthey’reacrucialsupplier,
there’hemeantime,I
haveaprotectedtrademark,andthepeopleatHernePublishingrealiit’sbetterfor
alternativeforthemwouldinvolvespendingmoneyonproducingarivalproduct,
whichIknowtheywouldbereluctanttodo.
Woman:YoumustbepleadwithRainaway’sperformance?
Man:chedRainawayinSeptembertwothousandone,andsoldtwo
astcoupleofyears,the
companyturnedoverinexcessofvenhundredthousandpounds,ourbestresultso
far,whichisn’tbadwhenyouconsiderourmapsretailattentotwenty-fourpounds
each.
Woman:Veryimpressive!What’snextforRainaway?Doyouplantoextendyourrange?
Man:Ialreadyhaveplentyofotherideasforthelongerterm,butthat’sallIcansayfornow.
I’vebeendevotingalotoftimerecentlytofacilitatingexpansionbyttingupacall
’sjustopened,withastaffoftwenty-five.I
nowneedtoconcentrateonouradvertiments-they’vebeenverypopularsofar,but
it’stoughcomingupwithnewideastocontinuetoattractattention.
Woman:Iwishyouluck.
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
TEST12
ThisistheBusinessEnglishCertificateVantage4,ListeningTest4.
ons1to12.
Youwillhearthreetelephoneconversationsormessages.
Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
[pau]
ConversationOne.
Questions1to4.
Lookatthenotebelow.
Youwillhearawomantelephoningaboutaminar
Youhave15condstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:lpyou?
Woman:Myname’ohnsonthere?
Man:I’mafraidnot.I’keamessage?
Woman:I’mrunningaminarinAmy’visionaltitlewas
‘DealingwithOverasClients’.CouldyoupleatellAmyI’vechangeditto
‘InternationalCommunication’instead?
Man:ngel?
Woman:Yes.I’veentheroomsAmyrecommended...Iliketheprentationroombest,but
it’stoosmallforalltwentyparticipants,soI’e
thing:Icandealwithphotocopyingtheslidesmylf,butifAmycouldprovide
photocopiesofthefeedbackformforeveryone,that’dbegreat.
Man:t.
Woman:Andcouldyoualsomentionthatshe’swelcometokeepholdofoneofthebooksI’ve
lenther-WorkingOveras-butIdoneedtheotheronebackintimefortheminar
-it’’sall!Thankyouforyourhelp.
Man:You’rewelcome.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationTwo.
Questions5to8.
Lookatthenotebelow.
Youwillhearamanphoningaboutadelivery.
Youhave15condstoreadthroughthenote.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Man:SarahWilliams,plea.
Woman:I’mafraidshe’snotavailablerightnow.
Man:Ah,canyouaskhertocallmeback?BrianJones-it’surgent.
Woman:kwhatit’sabout?
Man:Youtellherthere’dofplainpaper,we’vegotheaded
nth,weevengotlinedpaper!
Woman:Idoapologi.I’’satlunchatthe
moment,andthenshe’llbeinatrainingssion,butI’llmakesureshecontactsyou
whenthatfinishes.
Man:Ah,weneedthegoodsbyThursday,otherwiourproductionlinewillbeheldup,
andwe’an’tsortitout,we’llhavetochangesupplier.
Wecan’taffordtowaitaround.
Woman:Ofcour.
Man:Andanotherthing-theamountowingontheinvoiceisgiveninfull-that’snotright.
I’dthoughtwe’dagreedI’payhalfnow,but
I’mnotpreparedto.
Woman:I’msureshecansortsomethingout.
[pau]
Nowlistentotherecordingagain.
[pau]
ConversationThree.
Questions9to12.
Lookatthenotesbelow.
Youwillbearajournalistaskingforinformationaboutaconference.
Youhave15condstoreadthroughthenotes.
[pau]
Nowlisten,andfillinthespaces.
[pau]
Woman:NewVision,ConferenceDepartment,JanetEdwardsspeaking.
Man:ou’rerunningaratherspecial
conferenceinNewcastle.
Woman:YoumeanoureventonthetenthofOctober?
Man:tellmesomethingaboutit,soIcanmentionitinourpaper?
Woman:eshouldgiveyouaclue-we’recallingit‘Innovations’.Notthe
usual‘BetterSalesTechniques’,etc.
Man:eit’saboutnewdevelopmentsin
technology?
Woman:’refocusingonhuman
resourcesinstead.
Man:Newwaysofapproachingit,sting!So,whohaveyougottoleadit?
Woman:Well,thisisalittledifferent,too-DanielChristie.
Man:IshethemanfromCambridgeBusinessSchoolwho’sjustwrittenthatbookon
incentiveschemes?
Woman:Ibelieveteamworkisactuallyhisfield.
Man:So,forexample,thewaypeopleinteract...Anyotherspecialfeatures?
Woman:We’
that’llcauafewsurpris.
Man:How‘unusual’?
Woman:Comeandeforyourlf.I’llndyouacomplimentaryticket.
Man:.
[pau]
Nowlistentotherecordingagain.
[pau]
have20condstocheckyouranswers.
[pau]
ons13to22.
SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhatwayofimprovingprofitabilitythespeakerisrecommending.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhatwayofimprovingprofitabilityeachspeakerisrecommending.
[pau]
Thirteen
Sure,therelocationplanisattractive,butjustlookatthecosts!Andthisjustisn’tagoodtimeto
makethemostofwhatwe’vegot,insteadofstarting
fromscratch?Keepourprentlocation,stripitdown,andcompletelyredesignandredecorate
wecouldbefarmoreefficientwithoutsuchahugeoutlay.
[pau]
Fourteen
Well,Ifeelthatwe’rejustnotmakingenoughprofittosustainthekindofgrowthweneed.
Obviously,productioncostshaveincread,andIdon’tthinkwe’vetakenthatintoaccount
ucingacompetitivepricingstrategywouldn’tmeanthatwecouldn’ttake
inflationintoaccount,andweshouldcertainlyconsiderthisbeforetheendoftheyear.
Otherwi,we’llfindourlvesllingatbelowcost!
[pau]
Fifteen
Timeequalsmoney,andyoujusthavetolookattheamountoftimewespend-well,waste-
’reduplicatingalot
ofrvicesandsystems,whichwewouldn’ing
fromonelocationinsteadoffourwouldleadtogreatercontrol,considerablereductionincosts
ouldappreciateit,too.
[pau]
Sixteen
Ithinkthatthere’sadanger-we’reover-diversifiedand,insteadoflookingatourproduction
processandwaysofautomatingthemevenfurther,whatweshouldbedoingistargetingour
mostsuccessfullinesandfocusingonthem,evenifitmeansabandoningsomelinesaltogether.
WhatI’mtalkingaboutisspecialisation-concentrateonwhatweknowwedowellandwhatwe
t’llbringdowncosts,too.
[pau]
Seventeen
We’rerelyingtooheavilyonpastsuccess,
can’ofrawmaterialsarerising,andouroverheads
areenormous-lookatwhatwe’business,youhavetorun
’vegotoconstantlyimprove,andthatmeansgettingmore
producedfaster,andbetter.
[pau]
Nowlistentotherecordingsagain.
[pau]
SectionTwo.
Questions18to22.
Youwillbearanotherfiverecordings.
Foreachrecording,decidewhatthespeakeristryingtodo.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuanylettermorethanonce.
Afteryoubarelistenedonce,replaytherecordings.
Youhave15condstoreadthelistA-H.
[pau]
Nowlisten,anddecidewhateachspeakeristryingtodo.
[pau]
Eighteen
I’n’tkeeptothe
schedule,thatcouldleadtovarious
problems,’tforgetaswellthatthebudgetdepends
,weneedtokeeptoouroriginalplansandkeep
thatmoneycomingin.
[pau]
Nineteen
Asyoucane,thefiguresspeakforthemlves-ourmodelEXGsurpasdallforecastsinits
eofourcompetitivepricingpolicy,ithasbeenllingextremelywell.
However,eedtocomeupwitha
campaigntomakesureweincreathenumberofmodelswellabroad,notjustonthe
sourmaintarget.
[pau]
Twenty
Right,let’sewherewe’’veagreedtorecogniwhenstaffhaveworkedhard
eedtohavedonereasonablywellintheirarea-ideallybetter
,ifwefeelapersonisworthsubstantial
investment,wecangowithafive-per-centpayri,aswellasofferingabonusinexceptional
circumstances.
[pau]
Twenty-one
Thefiguresshowquiteclearlythatwedidn’hing,Ithink
weoughttocutbackonspending,spickupinthenew
yearandwemanagetoaddnewclientstoourba,maybewecanthinkaboutbuyingmore
sayso,wehavetoberealistic.
[pau]
Twenty-two
Whatwerelastyear’sfigures?good,Ie-salesintheUSweredown,butitlooks
r,theworldwidemarket’spretty
buoyantatthemoment,forecastsdoemmoreoptimistic,andourinvestmentlookssound,so
yeah,let’sgoalongwiththat-we’llallocatefourhundredthousanddollarsforthefirstquarter.
That’saneight-per-centincreaonlastyear-weshouldbeabletokeepwithinthat.
[pau]
Nowlistentotherecordingsagain.
[pau]
ThatistheendofPartTwo.
[pau]
PartThree.
Questions23to30.
YouwillhearpartofatutorialbetweenabusinessstudentcalledGarethandhistutor,inwhich
theydiscussTridentAppliances,amanufacturerofphotocopiers.
Foreachquestion,23-30,markoneletter(A,BorC)forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhave45condstoreadthroughthequestions.
[pau]
Nowlisten,andmarkA,BorC.
[pau]
Woman:Ah,Gareth,dositdown.
Man:Thankyou.
Woman:Now,presumablyyou’veconsideredthiscastudyaboutTridentAppliances?
Man:Yes.
Woman:,let’tmanufacturesphotocopiers,
,whydoyouthink
they’rehavingtroublellingthem?
Man:It’sstrange,becauthere’sabigdemandforphotocopiers,andTrident’sare
specificationsjustdon’tcomparewithwhat’xpected
’sashame,becauthey’vegotplentyoftechnicalexpertiintheir
engineeringsupportteam.
Woman:,heyeTrident?
Man:Well,thegroupislargelyintheminingctor,andTridentdoesn’tfitinwiththat,so
you’rnativelytobeactive,say
llyitemsquitecontenttotakea
hands-offapproach,aslongasTridentisgeneratingsomeincome.
Woman:Hmm...There’outhinkthatis?
Man:Well,weaklinemanagersareoftenareason,butIcan’tfindanyevidenceforthat
ntherecentchanges,likethecutinbonus,havebeenacceptedfairly
itreflectspeople’suncertaintyabouttheirlong-termprospectswiththe
company.
Woman:Whatwouldyousayaboutthesalesstaff?There’salotabouttheminthecastudy.
Man:They’’sasystemforhelping
themtodeveloptheirllingskills,andthat’customersare
allocatedtoeachsalespersoncouldbeimprovedmaybe,toreduceunnecessarytravel.
Butthey’regettingcontradictorysignalsaboutwhatthey’resuppodtobedoing:just
respondingtoenquiries,orgoingoutlookingfornewbusiness.
Woman:tabouttherviceengineers:what’sthemainweaknessinthat
department?
Man:eyvisitacustomertoinstallor
repairaphotocopier,it’stheirchancetolookatalltheequipmentthereandsuggest
howTridentcouldsupplythecompany’ere’stheirproblem
withspares,thePartsServicesDepartmentkeepsstockslow,forfinancialreasons,but
thatmeanstheengineersoftencan’tgetthepartstheyneedforcall-outs,andthe
customerhastowait.
Woman:Now,whataboutcommunicationswithinthecompany?I’msureyou’llagreethey’re
outhinkthatis?
Man:Well,wasbitsurprid,becau,infact,middlemanagersholdregularmeetingswith
t’sbecauthey’regiveninformationbythetop
managementaboutpolicyissuesandplans,forinstance,whichtheyhavetopasson.
ButIhavetosaythatsomeofthemdon’temtothinktheirstaffcanhaveanything
tosaythat’,ofcour,thiscreatesillfeeling.
Woman:,ifyouthinkabouttheChiefExecutive’sproblemsforamoment..,whatdo
youthinkheneedstotacklefirst?
Man:Therearesomanyproblems!Somethingneedstobedoneabouttheworkforce,
ong
term,ofcour,priority
mustbetoreverthefallinrevenue,evenifitmeanscuttingprices,inorderto
theydothat,they’llgooutofbusinessverysoon.
Woman:Andwhatabouttheiradvertising?
Man:Well,they’reusingmodernmedia,liketheinternet,andtargetingtheiradvertising
morethantheyudto,forinstancebymovingfrommagazineadstodirectmailshots
haveanold-fashionedfeeltothem;thelayoutandgraphics
don’temtohavechangedfortwentyyears.
Woman:,let’sgoonto...
[pau]
Nowlistentotherecordingagain.
[pau]
havetenminutestotransferyouranswerstoyour
AnswerSheet.
[pau]
Note:Teacher,studentswhenthereisone
minuteremaining.
Thatistheendofthetest.
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