mcalls

Ufulntences

Goodmorning,thisisSunshineMutter,mayIhelpyou?

YouhavereachedtheofficeofPerl,electronictechnologycooperation.

Hello,overassalesdepartmentMarryspeaking?

Whowouldyouliketospeakwith?

Thenameofthepersonyouarecallingplea?

Extensiononetwothreeplea.

CouldyouputDavidon?

Iwillputhimonthephone,justacond.

Couldyouholdonaminute,Iwillgethimforyou?

Sorry,thelineisbusy.

Youhavejustmisdhim.

Hecannottakeyourcallrightnow,wouldyouliketoleaveamessage?

Heisnotavailablerightnow,canItakeamessage?

Wewillcutoff,couldyoureconnectmeplea?

ere.

Iamsorry,thereisnobodyherebythisname.

Iwouldliketoleaveheramessage.

Iamcallingtocheckmyorderstatus.

Couldyouputthatinmorespecificterms?

Iamnotsurewhatyoumean?

Excume,butIdidn’thearthat,wouldyoumindrepeatingitplea?

Iamsorry,Idon’tspeakEnglishwell,IwillhaveanEnglishspeaker

callyoubacklater.

Couldyoupleacallbackandleaveamessageontheansweringmachine?

IthinkImusthavedialedthewrongnumber.

CanyouputDezybackon?Iforgottotellhersomething.

IsthereanythingelIcandoforyou?

ThenIwillmakesurehegetsyourmessage.

Thankyouforcalling.

Nicetalkingtoyou.

Hi,thisisAndy,Ican’tcometothephoneatthistime,plealeave

amessageandIwillcallyoubackassoonaspossible.

Hi,thisisKaty,sorryImisdyou,plealeaveamessageatthetone,

IwillgetbacktoyouwhenIgetin,thanks.

Situationalconversations

Dialogue1Iwillcallagainlater

A:IsthistheofficeofMissWells?

B:Yes,butsheistightupatthemoment.

A:Noproblem,Iwillcallagainlater.

Dialogue2Isheavailablenow

A:Goodmorning?

B:Goodmorning,thisisAlexhere,IamcallingfromLosAngeles.

A:HowcanIhelpyou?

B:,isheavailablenow?

A:Unfortunately,notavailableatthemoment,wouldyoulike

?

B:Yes,plea,youareveryhelpful.

A:Mypleasure.

Dialogue3MayIaskwhoiscalling

A:Hello,Atlanticsoftware.

B:Hello,r,plea.

A:MayIaskwhoiscalling,plea?

B:IamfaithMillerofAsianComputerCompany.

A:Onemomentplea.

Dialogue4Iwilleifheisavailable

A:Goodafternoon,marketingdepartment,mayIhelpyou?

B:plea?

A:Iwilleifheisavailable,whoshallIsayiscallingplea?

B:KathWills.

A:Holdonlineplea,isinameetingatthemoment,canI

helpyou?

B:Iwanttodiscuswithhimthenewcontractwesignedlastweek.

A:shallIaskhimtocallyouwhenheisfree?

B:Yes,thatwouldbeeasiest.

Dialogue5Heisjuststeppedout

A:Goodmorning,marketingdepartment.

B:Hello,Philipplea?

A:Iamsorry,heisjuststeppedout,mayIaskwhoiscalling?

B:ThisisAaronSari,fromAtlanticSoftware,wouldyoupleatellme

whenIcangetaholdofhim?

A:couldbeavailableintheoffice,could

youcalllaterorwouldyoumindleavingamessage?

B:Ithinkit’sbetterformetoleaveamessage,pleamakesurehe

getsthismessage.

A:Ie,.

B:Good,whenhecomesback,canyouhavehimcallmeat12345678

A:Ok,couldIcheckthenumber,isit12345678?

Dialogue6wouldyouliketoleaveamessage

A:Hello,thisispublicrelationsdepartment,MandySamsonspeaking?

B:Hello,ills.

A:Whoisthis?

B:BrookWalt,afriendofKathy.

A:Iamsorry,snotintheofficerightnow,wouldyoulike

toleaveamessage?

B:hatIcalledandshecancallmebackat4p.m.

today.

A:Ok,doesshehaveyournumber?

B:Yes,pleamakesurethatshegetsthemessage.

A:Ofcour,Goodbye.

Dialogue7putherthrough

A:AsianComputerCompany,Goodmorning.

B:Goodmorning,ea?

A:MayIaskwhoiscallingplea?

B:ThisisKathyWillsfromthegreatuniversaladvertisingagency.

A:JustaminuteMissWills.

B:,MissWillsfromgreatuniversaladvertisingagencywantsto

speaktoyou.

C:Putherthrough,,BrookWaltspeaking.

Dialogue8Idialedthewrongnumber

A:Hello,thisisHelen

B:Hello,IamlookingforAlbertClerk

A:Iamsorry,thereisnoAlbertClerkatthisoffice.

B:Isn’’snumber?

A:Theremustbesomemistake.

B:Isthis83314260?

A:No,thisis83314268.

B:Iamsorry,ordisturbingyou.

A:Itdoesn’tmatter.

B:Thanks,bye.

Dialogue9Iwillcheckitimmediately

A:Goodmorning,AsianComputerCompany,canIhelpyou?

B:Morning,thisisMissBarry,Iorderedfourcomputertsfromyour

companythreedaysagobuttheyhaven’tarrivedyet.

A:Oh,Iamsorry,veyourfullname,

addressandphonenumber?

B:Yes,NicoleBarry,3966ErhuanEastRoad,83532353.

A:Thankyou,Iwillcheckitwithourdeliverydepartmentandcallyou

back,pleaacceptoursincereapologies.

B:Oh,That’sallright,Iwillbewaitingforyourcall.

Dialogue10Iamplanningtovisityourcompany

A:Goodmorning,AtlanticSoftware,howmayIhelpyou?

B:Hello,thisisBrookWaltfromAsianComputerCompany,couldIspeak

toMarryKingplea?

A:Justamomentplea,IhaveBrookWaltonthelineforyou.

C:,Brook,nicetohearfromyou.

B:Hi,I’vegotameetingwithcustomerinGuangzhounextMonday,Iwas

hopingwecouldarrangetomeetupduringmytripthere.

C:IamafraidIwon’tbeintheofficeonMonday.

B:Well,actuallyIamplanningtovisityourcompanynextTuesday.

C:

showyouaroundourofficeandwewillrunthroughsomeofthedetails.

B:ookforwardtoeingyounextweek.

C:Samehere,eyounextweek.