补发英文

-

.z.

常用模板：3

感付款，已发货3

要求客户留好评可取消4

货有问题，需重发4

与图片不符，重发=回复4

称赞客户4

关于invoice5

eBay系统发invoice发多个产品：客户屡次付款，refund+bine5

卖家让binedinvoice:6

卖家bid成功了，但还想买:6

分开付款了，建议下次一起bine付款：6

客户因为错误的invoice让我们重新bineinvoice7

用不同货币bid，无法bineinvoice7

发condchance时用的模板7

解释信7

解释邮费：7

解释两种运输式8

解释分开买没有赠品，建议买完所有，一次付款：8

解释赠品是怎么产生的：9

解释质量10

答复手链是否Pandora：10

答复是否纯银〔已买东西〕10

答复珠子口的大小：10

答复手链如翻开：11

答复账号被盗，无此物品：11

解释EP11

解释title:12

解释**被封:12

多收了邮费，没给邮费折扣，给赠品12

少给赠品，承诺把少给的加在下个order里:13

eBay系统信，提醒买家给他发了:13

催货信：14

15天之第一封催货信：14

催货后同意等等，我们回复让其告知进展：16

催货收到了，致，称赞客户，推荐额外：18

Delay〔第二封〕催货信回复：19

以经理身份耐心解释，安抚19

Delay时间较长，确认地址(20天后)：20

地址正确，让其再等等，收不到退款或重发：21

地址正确，重发=回复：22

地址正确，金额少，退款或重发由他选：23

地址错误23

时间较长，让其等一，如不想等，现在解决：24

催货，超过期限，判断为丧失，退款或重发：24

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.z.

包裹丧失，客户要求重发，24小时重发：24

催货，超过期限，提供地址，请确认，可能已丧失，重发：25

针对EMS催货信：25

催货后好评了，猜想已收到：25

提供付款信息：26

PP付款，针对不会使用paypal的客户:26

Bankdeposit付款:26

各种原因需发paypalmoneyrequest:27

金额较多，教客户masspay,先给客户建好:27

额外交易：28

建议额外交易:28

没在eBay上有过交易的额外交易28

Bid+额外交易，明确产品了(提供价格和付款信息)29

没有bid过额外交易，明确产品了，提供价格29

质量索赔：29

用后掉色，不是纯银，先问其那些掉色，再提供解决案：29

买了未付款，不是纯银，我们回复不确定是否纯银，推到供货商，留好评取消交易：30

收到货后不太满意,不是纯银，买家明确表示需要重发(抱歉，推到供货商，重发):30

收到货后不满意(重抱歉，推到供货商，寄回退全款，不寄回退半款):30

选择不寄回退半款，退款后回复：31

收到货后十分不满意，威胁差评(重抱歉，推到供货商，寄回退全款):31

客户已寄回产品，告知我们收到后马上退全款，请客户放心33

重发的几种情况：33

容许重发后，客户来信致，回复已重发，请放心：33

珠子掉钻，抱歉，问其那些掉钻，重发33

珠子穿不上，需重发34

货有问题，需重发35

对货不满，在商店任选一个同价值商品，重发：35

货不全，需补发，补发到他的下个订单：35

对与套装中，有掉钻的，让其告知第几排第几行哪个珠子掉钻，重发36

发错货，需重发36

发错货，要照片36

发错货，要照片37

大数额交易，买家不愿意重发，要退款，重诺重发(EMS,送礼物)37

问题信38

(1).取消交易：要求客户留好评可取消38

客户留了好评后39

(2).客户要修改地址39

A.已发货，无法修改地址39

B.未发货未付款，可修改40

C.地址错误，收到打回的后重发，但买家承当重发的邮费〔邮费较多〕40

(3).客户要换货40

A.未发货同意调换40

B.已发货无法调换，建议额外交易41

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.z.

关于客户付款前、后41

感付款，已发货41

感付款，24小时发货41

款还没收到41

客户说paypal付款了，但没有记录42

客户说bank付款了，但没有收到，让其提供付款详细信息42

客户说bank付款了，时间太长(一以上)，还未找到，提供解决案42

我们开Dispute解决案：43

开dispute之前的提醒信：43

开dispute后卖家马上付款了(关掉dispute)44

开dispute后卖家还不付款44

开dispute后还不付款，还买了其他东西，无法开strike44

错开了dispute，找到付款，抱歉，发货44

开dispute，责任推到eBay自动开的：45

客户开paypaldispute解决案：45

non-receiptdispute：时间长，金额少，先退款，请收到后repay：45

退款后repay成功，去信致客户：45

关于退款46

金额少，容许退款，取消交易FVFback：46

关于差评错误!未定义书签。

短期未收到货留的差评，让其等等：46

未收到货留的差评，金额少，退款撤差评：47

不是纯银，推到供货商，退全款撤差评：47

客户同意退款并撤销差评，refund后发出了feedbackrevisionrequest:48

发Feedbackrevisionrequest:48

客户同意撤销差评，已发request，但还未撤销48

关于好评49

好评---fivestars:49

教客户如留好评50

客户满意要留好评50

客户请我们留好评，让他先留：50

称赞客户51

开发老客户：51

常用模板：

感付款，已发货

Dearcustomer,

Thanksforyourpromptpayment.

Pleadonotworry,allytakes7-15

businessdaystoarrive.

-

.z.

Ifyouareinterestedinotheritems,don’urncustomer,more

surpriiswaitingforyou.

Haveaniceday

Bestregards

Hilly

要求客户留好评可取消

Dearcustomer，

anceltheauctionbutwehavepaidfortheeBaylistingfeewhich

youcouldleaveusapositive

feedbackwithfivestarratingsbeforewecancelthistransaction.

Plearemindusafterdoingthis,sowecouldndyouamutualagreementtocancelit.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

货有问题，需重发

Dearcustomer,

Iamsorryforanyinconveniencecaud.

Inordertocoveryourlossandmakeyouhappy,we’dliketorendagooditemtoyouwithin24hours,

ithopefullyyouwillreceiveitshortly.

Apologizefortheinconvenienceagain.

Bestregards

Hilly

与图片不符，重发=回复

Dearcustomer,

derstandingandkindnessishighlyappreciatedhere.

Inordertocoveryourlossandmakeyouhappy,we’akesure

confirmifIcanhaveyourtrustagain.

kindlyreplywithyourthought.

Bestregards

Hilly

称赞客户

-

.z.

Dearcustomer,

Thankyouforyourpurcha.

Youareagoodcustomer,I’reinterestedinanyour

products,pleadon’urncustomer,moresurpri

iswaitingforyou.

Ifanyfurtherquestion,feelfreetocontactme.

Bestwishes,

Hilly

关于invoice

eBay系统发invoice发多个产品：客户屡次付款，refund+bine

Dearcustomer,

Thankyouforyourpurchaandpayment.

Ihavereceivedyourpaymentandamsuppodtodispatchyouritemsassoonasyour

inkIshouldcontactyoubeforeIndyour

ouhavenotmadeonepaymentforalltheitemsyouwon,Itisalittle

difficultformetocalculatethequantityofyourgifts,Myshippingdepartmentmaygive

youlessgiftsthanyoushouldhavereceived.

illndyouapaypalmoney

requestforallyouritemsyouwon,andyoucanpaythemaltogether.

socouldavoidany

derstandingandconsiderationwillbehighly

efundyouthemoneyofthe

itemsandndyouapaypalmoneyrequestassoonasgettingyourconfirmation.

ick

ou.

-

.z.

Bestwishes,

Hilly

卖家让binedinvoice:

Dearcustomer,

Thankyouforyourbusiness!

Ihaventabinedinvoiceforalltheitemsyoucurrentlywon.

Pleamakepaymentatyourconvenience,ifyouhavefinishedallyourpurcha.

Ifyouhavenotfinishedpurcha,pleaignoreanyunbinedinvoiceanddoholdyourpaymentuntilyou

finishedallyourpurcha.

Ifyouwouldliketopurchamore,youcouldcontactmedirectlyne*ttime,Iwilltrymybesttogetyou

bestdeals.

Bestregards

Hilly

卖家bid成功了，但还想买:

Dearcustomer，

Thankyouforyourbusiness!

PleaignoreanyunbinedinvoicentbyeBayautomaticinvoicesystemandemailmeafteryoufinished

endabinedinvoiceforalltheitemsyouwon.

Justgoaheadandhopeyouenjoyyourbidding.

Bestregards

Hilly

分开付款了，建议下次一起bine付款：

Dearcustomer,

edthatyouhavepaidforyouritemsparately.

Pleaholdyourpayment,ignoretheeBayautomaticinvoiceandgoaheadwithyourpurchaifyouhave

emailmeforafinalbinedinvoiceforalltheitemsyouwon.I

willupdatetheinvoiceforyoutomakeonepaymentandensuretoshipallyouritemstogether.

Ifanyfurtherquestion,feelfreetocontactmeplea.

Bestregards,

Hilly

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.z.

客户因为错误的invoice让我们重新bineinvoice

Dearcustomer，

SorryforanyinconveniencecaudduetotheeBayautomaticinvoicesystem.

ispatchyourgoodsimmediately

ouldliketopurchamore,youcouldcontactmedirectlyne*t

time,Iwilltrymybesttogetyoubestdeals.

Pleafeelfreetocontactifyouneedfurtherhelp.

Bestregards

Hilly

用不同货币bid，无法bineinvoice

Dearcustomer,

Thankyouforyouremail.

Sinceyouhavebidtheproductsindifferentcurrency,itiBay’spermanentprinciplethatI

couldn’justgoaheadtopaythistwo

differentinvoiceatonetime.

Iwilldispatchyouritemstogetherassoonasyoupayforalltheitemstogether.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

发condchance时用的模板

Dearcustomer:

Thankyouverymuchforyourbidding,

Thisisa2ndchanceoffer,whichallowsyoutopurchathisproductcheaperthanthefinalbiddingprice.

Pleacontactusifyouareinterestedinanyproducts,wewilltryourbesttoofferyoufullsatisfaction.

Thankyouforyourpurchaagain.

Bestwishes

解释信

解释邮费：

Dearcustomer,

Thankyouforyourinterest.

-

.z.

Plealetmee*toallovertheworldwiththesameshippingpostage.

tageforthe4piecestis2.99,and1.99foreachadditional

8piecestis3.99,16piecestis5.99,and4.99foreach

checktheitemdescription.

'sagreatvalueformoney.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

解释两种运输式

Dearfriend

Thanksforyour

Ihavetwotypesofshipping,smallparcelandEMS.

ThepriceofsmallparcelisAUD4.99forthefirstitem,peof

shippingusuallyneedsfivetotenbusinessdaystoreachyou.

ThepriceofEMS〔E*pressMailService〕isAUD14.99forthefirstitem,andeachadditionalitemis

peismuchsaferandfaster,youcancheckthestatusofyouritemsonlineanytime

accordingtothetrackingnumber.

Ifanyfurtherquestions,pleafeelfreetocontact,itwillbemyhonortohelpyou.

Bestregards

Hilly

解释分开买没有赠品，建议买完所有，一次付款：

Dearcustomer,

epurchadthemparately,ve

dispatchedyouritemparately,asshippingwithin24hoursisourpolicy.

Ifyouwanttopurchamorene*ttime,pleafollowthis:

PleaignoreanyunbinedinvoicentbyeBayautomaticinvoicesystemandemailmeafteryoufinished

endabinedinvoiceforalltheitemsyouwon.

Afteryoupaythemtogether,Iwilldispatchtheminthesamepackage,andthiswillhelpmecalculatethe

freegiftsforyou.

Pleafeelfreetocontactifyouneedfurtherinformation.

Bestregards

Hilly

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.z.

解释赠品是怎么产生的：

Dearcustomer,

epurchad4itemsfromme,andourshippingdepartmentwilladd

1randomlylectedfreegift,whichmeansyouwillget5itemsintotal.

Plealetmee*plainmybuythreegetonefreepolicy.

Ifyoupurchathreeitemsfrommeinoneorder,urchasi*items,iwill

giveyoutwofreegifts,eyoupurcha,themoregiftsyouwillget.

Thegiftbeadsarer

arestillinourbestllingstoreandhavethesamequalityastheitemsyoupurchad,theyarebeautiful

andlovely,Iamsureyouwilllikethem.

Ifanyfurtherquestions,pleafeelfreetocontact.

Bestregards，

Hilly

解释赠品和邮费：

Dearcustomer,

Thanksforyouremail.

Plealetmee*plainmybuythreegetonefreepolicy.

Ifyoupurchathreeitemsfrommeinoneorder,urchasi*items,

iwillgiveyoutwofreegifts,eyoupurcha,themoregiftsyouwillget.

Thegiftitemsarerandomlylectedfromourstorebyusandwillndthemwithinsamepackage.

Theyarestillinourbestllingstoreandhavethesamequalityastheitemsyoupurchad,theyare

beautifulandlovely,Iamsureyouwilllikethem.

Ifyouwanttobuy12packs,youonlyneedtobuy9packsfromme,wewillndyou9packs

+ppingpostageis1.49*9=ye*planationcansolveyour

confusion.

aveabulk,Iwillgiveyouagreat

informmetheitemtitle(lastthreewords)andthequantityyou

henofferyouagoodprice.

CouldyoupleainformustheitemID/itemtitle(lastthreeletters)oftheproductsyouare

interestedin"gthis,youdon’tneedtobid

andwaitoneBay,whichwillsaveyourtimeforwaiting.

-

.z.

Ifyouhaveanyquestions,aysreadytohelpyou.

Bestregards

Hilly

解释质量

答复手链是否Pandora：

Dearcustomer,

Thankyouforyourinterest.

AllourbeadscanfitforPandorabracelets.

Asyouknow,thepriceofthePandoraismuchhigherthanoursButpleadon'tworryaboutthequality

'sagreatvalueformoney.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

答复是否纯银〔已买东西〕

Dearcustomer,

'ssterlingsilverwith925stampedasthedescriptionstates.

Asyoucane,myproductsareverygoodinquality,’sagoodvalueformoney.

Pleadon'tworryaboutthequality.

Ifyouareinterestedinanyofmyproducts,rymybesttooffer

youagreatdeal.

Bestwishes,

Hilly

答复珠子口的大小：

Dearcustomer,

-

.z.

Thankyouforyourinterest.

Itestimatesthatthecoreofourbeadisappro*don'beadwillfit

braceletsofPandora,Pasha,Biagi,TrollandChamilia.

Ifyouareinterested,pleainformmethequantityyouwant,Iwillthenofferyouagoodprice.

Ifanyfurtherquestion,pleadon'thesitatetocontactme.

Bestregards,

Hilly

答复手链如翻开：

Dearcustomer,

thankyouforyouremail.

sanopeningontheclasp,youcouldbreakthegapwith

stryitcarefullyandletmeknow.

Ifyouhaveanyotherquestions,pleafeelfreetocontactus,.

Regards,

Hilly

答复账号被盗，无此物品：

Dearcustomer,

I'msorryfortheinconveniencecaud.

untwashijackedbysomebody,andhelistedthisinmy

account.

Pleadonotbidonthisitem,andifyouwonthisitem,pleadonotpay.

Weonlyhavesomebeautifulbraceletsandbeads,pleacheckourstoreifyouareinterested.

Thankyouverymuchforyourcooperation.

Bestregards,

Hilly

解释EP

Dearcustomer,

-

.z.

sElectronicPlated.

Ifyouareinterestedinanyofmyproducts,rymybesttooffer

youagreatdeal.

Ifanyfurtherquestions,pleafeelfreetocontactmeifyouhaveanyfurtherquestions.I’malways

happytohelp.

Bestwishes,

Hilly

解释title:

DearCustomer,

Thankyouforyouremail.

plealetmee*plaintheitemtitle,thelastthreewordsofthetitlesuchas***havenoe*actmeaning

themlves,theyonlycouldhelpmetoidentifythecharmsinmystore,astheyaresomanycharmsinmy

store.

Hopeyouareclearedformye*planation.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

解释**被封:

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

hetechnicalproblemsoflistingsoftware,wecannot

listanyitematthismoment;we’recurrentlyworkingwitheBayaboutthisissue,Pleadon'tworry.

TheitemsyouhavepurchadhasalreadybeenpackagedandreadytobentatanytimeIfyoustillwant

theitem,pleareplythimail,ouare

stillinterestedinourotherproducts,pleaadviustheitemtitle,wecouldllthemtoyoudirectly,by

doingthis,auwe

alsohavethebuythreegetonefreepreference,youcouldalsogetonee*e

youpurchathemoregiftsyouwillget.

Bestregards

Helen

多收了邮费，没给邮费折扣，给赠品

1,未发货版本，多加赠品

Dearcustomer,

I'samistakeandthesystemhasnotbinedyour

don'nformedourshippingdepartmenttoaddonemoregiftinto

tsarelovelyandbeautiful,youwill

-

.z.

lovethem.

agoodcustomer,I'mhappytodobusiness

withyou.

Ifanyfurtherquestion,pleafeelfreetocontactme.

Bestwishes,

Hilly

2，已发货版本，让客户自己挑选几个相当于邮费的珠子/退款

Dearcustomer,

I'samistakeandthesystemhasnotbinedyour

adon’rtocoveryourlossand

makeyouhappy,Iwouldliketoofferyoutwosolutions:

1,Youcouldchooanythreesinglebeadinmystore,ThenIwilldispatchthemassoonasIgot

yourconfirmation.

2,Ifyouarenotsatisfiedwiththeabovesolution,Iwouldliketogiveyouafullrefundofthe

overpaidpostage.

Pleareplythimailwithyourthoughtatyourearliestconvenience,Iwillrespectyourchoice.

Hopetohearfromyousoon.

Bestwishes,

Hilly

少给赠品，承诺把少给的加在下个order里:

Dearcustomer,

Thankyouforyourinformation.I'uy“5get1free〞lastmonth,

andchangeditinto“buy3get1free〞.Soourshippingdepartmentmayhavemadesomemistake

aboutthegifts.

Inordertocoveryourlossandmakeyouhappy,I'dliketogiveyouthemissingfreegifttoyou.

Howaboutadditintoyourne*tpackagewhenyoufinishyourbidding"Bydoingthis,Idonothave

remindmeafteryoufinishyourne*tpurcha,thenI

willnotforgettoaddthisfreegift.

Pleatakethimailasaninquiry,ifyouhavenofurtherorder,Iwillofcourjustndittoyou

asap.

Pleareplywithyourthought.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

eBay系统信，提醒买家给他发了:

Dearcustomer,

-

.z.

Thankyouforyourinterest.

Ihaventanemailintoyourmailbo*,pleakindlycheckit.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestregards

催货信：

15天之第一封催货信：

Dearcustomer,

Thankyouforyourpurcha.

Ihavejustcheckedourorderdetailinourdataba,,itnormallytakes10-15

businessdays(upto3weeks)toarriveastheitemwasshippedfromoveras(fromHK)bydirect

internationalparcelrvice(therateoflostparcelsisonly0.05%)butwithoutatrackingnumber.

Sincethey’refromoppositesideoftheearth;Idohopepleadon'tworryaboutit;theitemisonthe

wayandhopefullywillarriveyousoon.

Sincerelbelieveme:

Mostissuescanbeworkedoutthroughemail.

Bestregards

Hilly

春节之后15天之第一封催货信：

Dearcustomer,

Thankyouforyourpurcha.

Ihavejustcheckedourorderdetailinourdataba,yourparcelwasntonFeb.16

th,toTheQLDFuelGroupFirstFloor61AshoverRoadRockleaQueensland4106,

AU.

Itnormallytakes10-15businessdays(upto3weeks)toarriveastheitemwasshipped

fromoveras(fromHK)bydirectinternationalparcelrvice(therateoflostparcelsis

-

.z.

only0.05%)butwithoutatrackingnumber.

pringFestival,manyshippingcarriesand

HKposthasthestrictlysupervision

temsarebedelayedabout7daysduetotheparcelesare

overloadedatthattime.

Sincetheyrefromoppositesideoftheearth;Idohopepleadon'tworryaboutit;the

itemisonthewayandhopefullywillarriveyousoon.

Iftheaddressisright,couldIsincerelyaskingforyourunderstandingandhopingyou

on't’wanttowaitanymore,contactme.

believeme:Mostissuescanbeworkedout

throughemail.

Bestregards

Hilly

第一封催货信，由于节日的原因，**货物延迟，

10天之，再等5天的

Dearcustomer,

Thankyouforyourpurcha.

Ihavejustcheckedourorderdetailinourdataba,yourparcelwasntonDec.6th,itnormallytakes

10-15businessdays(upto3weeks)toarriveastheitemwasshippedfromoveras(fromHK)bydirect

internationalparcelrvice(therateoflostparcelsisonly0.05%)butwithoutatrackingnumber.

-

.z.

s:

ttoinformyouthatIjustgotthenoticefromtheHKpostthatyouritemwouldbedelayed

otheingholidays,thenumberofshippingpackageisintensively

increasing,whichcaudtheHongKongairport’spackageamountisoverload.

kets(fromallcountries)e

timetotheUSwillbedelayedduetotightenedcustomscontrolandscreening.

cethey’re

fromoppositesideoftheearth;misonthe

itemsmayhavebeendelayednow.

relyhopeyoucanwait

on’twanttowait,fferyouagood

believeme,everythingwillbesolvedbythegoodmunicationwithyou

andme.

Bestregards

Hilly

DearCustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen

-

.z.

I'derstandingandkindnessishighly

appreciatedhere.

Ihavejustcheckedourorderdetailinourdataba,yourparcelwasntonOct.20th,it

normallytakes10-15businessdays(upto3weeks)toarriveastheitemwasshipped

fromoveras(fromHK)bydirectinternationalparcelrvice(therateoflostparcelsis

only0.05%)butwithoutatrackingnumber.

Sincerelyaskingforyourunderstandingandhopingyoucouldwaitforamore5days..If

stillnotreceivethem,fferyoua

goodsolutionorrefundtoyou.

on'tlike

liketowait,lmeyourthought,youthoughtwillbe

believemeeverythingwillbesolvedbythegood

municationwithyouandme.

Bestregards

Helen

催货后同意等等，我们回复让其告知进展：

-

.z.

Dearcustomer,

aconsideratecustomer.

Pleadonottakeanyactionifyouhavenotreceivedyouriteminafewmoredaysandstartgettingvery

concerned,rymybesttohelp.

Pleaalsoinformmeuponarrival,justkeepmeupdated.

Bestregards,

Hilly

Dearcustomer,

It'aconsideratecustomer.

Pleadokeepintouchwithme,ifyouhavenotreceivedyouriteminafewmoredaysandstartgetting

veryconcerned,omybesttohelp.

Pleaalsoinformmeuponarrival,justkeepme

updated.

Bestregards,

Hilly

催货收到了，致，称赞客户，推荐额外：

Dearcustomer,

Thankyouforyourpurcha.I'mhappytohearthattheitemarriveyousafely,I'msorryforthislong

'sverykindofyou.

Youareagoodcustomer,I’reinterestedinanyourproducts,

pleadon’urncustomer,moresurpriiswaitingfor

you.

Ifanyfurtherquestion,feelfreetocontactme.

Bestwishes,

Helen

Dearcustomer,

Youaremostwele.

Yourpositivefeedbackwith5starson:

-

.z.

Itemasdescribed

munication

Shippingtime

Shippingandhandlingchargeswillbehighlyappreciatedhere.

reinterestedinanyourproducts,pleadon’t

urncustomer,moresurpriiswaitingforyou.

Ifanyfurtherquestion,feelfreetocontactme.

Bestwishes,

Helen

Delay〔第二封〕催货信回复：

Dearcustomer,

Thankyouforthepurcha,Iamsosorryforthislongdelay.

Idounderstandyourfeeling,howevermostpostalrvicemightmakeadelaysometimes,whichisoutof

ventyouritemsonMarchth,Iamsureyouwillreceivethemverysoon.

Sincerele

ouverymuchinadvance.

Sorryfortheinconvenienceagain.

Bestregards,

Hilly

以经理身份耐心解释，安抚

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamsosorryforthislongwaiting.

Ihavejustcheckedourorderdetailinourdataba,yourparcelwasntonFebth,itnormallytakesabout

7-15businessdays(about2-3weeks)toarriveastheitemwasshippedfromoveras(fromHK)bydirect

internationalparcelrvice(therateoflostparcelsisonly0.05%)butwithoutatrackingnumber.

Idohopeyoucouldgetyourproductatearliestpossible,andourshippingteamtriedtheirbesttodispatch

themfasterandsafer,howeveremsnowyourparcelisdelayedbypostofficeorcustomswhichisoutof

-

.z.

don'tworryaboutit;theitemisonthewayandmayreachyouverysoon.

Sincerele

appreciatedyourunderstanding.

Thankyouverymuchandsorryfortheinconvenience.

Bestregards,

Helen

Delay时间较长，确认地址(20天后)：

Dearcustomer,

ThisisthecustomerrvicemanagerHelen.

Iapologizeforanyinconveniencecaudanddeeplysorryforthedelay,Pleaaccept

mysincerelyapology.

3LydfordRoad，Liverpool，Meryside，

L125HE，ouhavenotreceivedittillnow,Isuppoweneed

toconfirmyouraddresstoensurethereisnoproblem.

Couldyoukindlyreplytomewiththisletter"Pleadonotworry,Iwillofferagood

solutionassoonasreceivingyourcheckemail.

Pleadon'believemeeverythingwillbesolved

don't

-

.z.

hesitatetocontacttome.

Bestregards

Helen

关于节日，货物延迟和确认地址的

Dearcustomer,

Thisisthecustomerrvicemanager,Helen.

acceptmysincerelyapologyforit.

s:

ttoinformyouthatIjustgotthenoticefromtheHKpostthatyouritemwouldbedelayed

totheingholidays,thenumberofshippingpackageisintensivelyincreasing,

whichcaudtheHongKongairport’kets(fromall

countries)etimetotheUSwillbedelayeddueto

tightenedcustomscontrolandscreening.

cethey’refromopposite

sideoftheearth;misonthewayandhopefullywill

itemsmayhavebeendelayednow.

IhaventoutyourorderonOct.14thto334wilpenrd,ligonier,PA,15658,UnitedStates.I

haveattachedtheproofforyourreference.

Sinceyouhavenotreceivedittillnow,Isuppoweneedtoconfirmyouraddresstoensurethereis

noproblem.

Couldyoukindlyreplytomewiththisletter"Pleadonotworry,ifit'egladto

rendtheitemstoyouorothersolutionsforyouroffer.

Pleadon'believemeeverythingwillbesolvedbythegood

don'thesitatetocontacttome.

Bestregards

Helen

-

.z.

地址正确，让其再等等，收不到退款或重发：

Dearcustomer,

orryforthislongwaiting.

Ihavejustcheckedourorderdetailinourdataba,

youhavenotreceivedituntilnow,Isuppoyouritemwasdelayedduringshipping.

Sincerele

annotreceiveittillne*tMonday,March15th,,plealetmeknow,

Iwillofferagoodsolutiontocoveryourloss,espectyour

choicethen.

Ifyoureallycannotwaitanylonger,plealetmeknow,Iwilltrymybesttosolveittoyoursatisfactory

asap.

ryfortheinconvenience.

Bestregards,

Helen

地址正确，重发=回复：

Dearcustomer,

orryforthislongwaiting.

Ihavejustdoublecheckedourorderdetailinourdataba,yourproductwasnttothecorrectaddress.

Sinceyouhavenotreceivedituntilnow,Isuppoyouritemwasdelayedorlostduringshipping.

Inordertosaveyourtimeandcoveryourloss,we’dliketorendtheitemtoyouaftergettingyour

confirmation.

IpromiIwillnevermakeyoulofromthistransaction;pleadon’ttakeactionsagainstusaswe’re

tryingourbesttohelp,Thankyouverymuchforyourunderstandinginadvance.

Pleareplythimailwithyourthought.

Bestregards

Helen

地址正确，春节期间重发但是请耐心等待，不要开ca留差评：

Dearcustomer,

Thankyouforyourcooperation.

-

.z.

Iamgladtorendtheitemstoyouwithin24hours,however,youknowouritemlocationisinHK.

AstheSpringFestival,manyshippingcarriesandthepostofficeareonholidayabout7

temsarebedelayed

acceptmysincerelyapology

thelinkoftheHKpostofficialwebsiteforyourreference:

.hongkongpost./eng/publications/news/2011/20110127a/inde*.htm

Ifyouwantmerendthem,pleadon'on't’want

towaitanymore,believeme:Mostissuescan

beworkedoutthroughemailandgoodmunicationwithyouandme.

Yourchoicewillbehighlyappreciatedhere.

Bestregards

Helen

地址正确，金额少，退款或重发由他选：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamsosorryforthislongwaiting.

Ihavejustcheckedourorderdetailinourdataba,

youhavenotreceivedituntilnow,Isuppoyouritemwasdelayedduringshipping.

Inordertocoveryourlossandmakeyouhappy,I’dliketogiveyouafullrefundorrendyouritems

replywithyourchoice.

Thankyouverymuchforyourcooperation

Bestregards,

Helen

地址错误

Dearcustomer,

Thankyoufortheinformationprovided.

Ihavecheckedcarefullyandfoundthere’resomedifferencesbetweenthe2address.

Ipostedyouritemtotheaddressbelowwhichisyourregistered/confirmedaddressoneBay&Paypal.：

****

AccordingtoeBay&PayPalllerprotectionpolicy,wecouldonlynditemstotheregisteredaddressto

elyaskforyourunderstandingonthisissue.

Pleaconfirmyoucanstillgettheitems;ifyoudidleaveawrongpostaladdressoneBay&PayPal,plea

-

.z.

don’tforgettoupdateyourlatestinformationtoeBaytomakesureitemswillarriveontime.

Ifyouhaveanyotherconcerns,tryourbesttohelp.

Bestregards

Helen

时间较长，让其等一，如不想等，现在解决：

Dearcustomer,

Thankyouforyourpurcha.I’derstandingandkindnessis

ouritemwasntonMarchth,itmustbedelayedduringshipping,which

outofourcontrol.

annotgetyouritemtillne*tMonday,March8th,I'dliketo

rendyouritemtoyouorgiveyouafullrefund.

Ifyoureallycannotwaitanylonger,plealetmeknow,iwillsolveitasap.

Lookforwardtohearingfromyousoon.

Bestregards,

Helen

催货，超过期限，判断为丧失，退款或重发：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamdingtoour

e*perience,youparcelmightbelostduringtheshipping.

Inordertosaveyourtimeandcoveryourloss,we’dliketorendtheitemorrefundyourmoneyback

toyouaftergettingyourconfirmation.

respectyourchoice.

IpromiIwillnevermakeyoulofromthistransaction;pleadon’ttakeactionsagainstusaswe’re

tryingourbesttohelp,Thankyouverymuchforyourunderstandinginadvance.

Bestregards

Helen

包裹丧失，客户要求重发，24小时重发：

Dearcustomer,

ouverymuchforyourunderstanding.I

appreciateitsomuch.

Inordertocoveryourlossandmakeyouhappy,we’dliketorendyourordertoyouwithin24hours,it

lnotbeworried.

donotleavenegativefeedbackasIamheretosolvethe

problemforyou.

-

.z.

Bestregards

Helen

催货，超过期限，提供地址，请确认，可能已丧失，重发：

Dearcustomer,

heckourdataba,ouritemwasshippedouronMarchthtothe

followingaddress:

******

Pleacheckyouraddressfirsttoeifthereisaproblemhere.

Iftheaddressiscorrect,rtocoveryourloss,I'dlike

torendittoyouagain.

gforwardtohearingfromyousoon.

Ifanyfurtherquestion,pleafeelfreetocontactme.

Hilly

针对EMS催货信：

Dearcustomer,

heckedmyshippingrecordsandyouritemswerentonFebth.

Thetrackingnumberis:ldcheckthestatusofyouritemsbybrowsingthelink

below:

.ems../

Ifanyfurtherquestions,pleafeelfreetocontact.

Bestwishes,

Hilly

催货后好评了，猜想已收到：

Dearcustomer,

I'ouforthepositivefeedback,assumingyouhavefinallygot

youritems.

Youareagoodcustomer,I’reinterestedinanyourproducts,

pleadon’urncustomer,moresurpriiswaitingfor

-

.z.

you.

Ifanyfurtherquestion,feelfreetocontactme.

Bestwishes,

Hilly

提供付款信息：

PP付款，针对不会使用paypal的客户:

Dearcustomer,

palaccountis:ail.

Ifyouarenotveryfamiliarwiththepaymentthroughpaypal,pleafollowtheinstructionbelowandyou

willsuccessfullymakeyourpayment:

1,.

2,ClickMYEBAY(middletopofthepage)

3,ClickWON(theleft)

4,ClickPAYNOW

ThenFolloweBay'sInstruction,andyouwillfinishyourpaymentsuccessfully.

Youdon'payviapaypalwithyour

credit/sitdo

isareliableonlinepaymentpany.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestregards

Hilly

Bankdeposit付款:

Dearcustomer,

Thankyouforyourpurcha.

Thetotalamountyourneedtopayis*****

Bankdeposit〔AUcustomerONLY〕

dothistransferby

internet/phonebankingorbycashdepositinanybankbranch.

Bankaccountdetails:

Bank:Westpac

Name:

BSB:033385

AccountNumber:526572

-

.z.

Ifyoudon'tpaybyWestpac,yourpaymentwilltakeupto2-3businessdaystoclear.

PLEASEPROVIDEYOUREBAYUSERIDWITHYOURBAND’SREFERENCEMESSAGETO

THEPAYEE(ME),OTHERWISEYOURDEPOSITWILLBEHARDLYIDENTIFIED.

Inordertoidentifyyourpayment,pleandusanrightafteryoufinishedthepaymentincluding

followinginformation:

eBayID

FullAddress

Paymentdateandtotal

Bankdepositreferencenumber

Thankyouverymuchforyourpurcha,andgoodluckonyourne*tbidding!

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestregards

Hilly

各种原因需发paypalmoneyrequest:

Dearcustomer,

Thankyouforyourpurcha.

IhaventyouaPAYPALmoneyrequesttoyouremailaddress:*****

Thetotalamountyouneedtopayis*****.

Pleamakepaymentatyourearliestconvenience,Iwilldispatchyouritemswithin24hoursassoonas

yourpaymentisclearedinmyaccount.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestregards

Hilly

金额较多，教客户masspay,先给客户建好:

Dearcustomer,

followthisstep:

1,Loginyourpaypalaccount.

2,click"MerchantServices",abluebuttonintheabovemiddleofthepage.

3,afterclickthemerchantrvices,youwille5category:

CreateButtons,Shipping&Ta*,Resources,ForDevelopers,andManagePayments

Inthe"Managepayments"category(inthelowerleftofthepage),youwille"masspay",clickmasspay.

4,Thenyouwille"makeamasspayment!",apinkbuttoninthemiddleleftofthepage.

Pleaclick"makeamasspayment".

5,thenpaypalwillrequestyouto"attachMassPaymentFile",pleaclick"brow",lectthe

masspaymentto1beauty_silly_bandzfile.

PleanotethatIhavebuildthisfileforyouandattacheditintheattachment,thecontentofthisfileis:

-

.z.

myemailaddress(ail.),theamountyouneedtopay(1000),andthecurrency(USD).Plea

eadyforthismass

payment.

6,afteryoubrow,andlectthemasspaymentto1beauty_silly_bandzt*tfile,choo"theRecipient

Type"as"email",andclickcontinue.

7,paypalwillrequestyoutodoublecheckthecontentofthefileyoulect,suchasmyemailaddress(the

recipientofthismasspay),theamount,justhavealooktoewhetherit'sall

right.(it'snormallyhavenoproblem).Andjustclick"nd".

8,thefollowingpagewillshowthatyouhavesuccessfullymadeyoumasspayment.

IoftenumasspaywhenImakealargepayment,IfeelsogoodandnowI'mhighlyremendingitto

uestionregardingtothesteps,pleafeelfreetocontactme.

Bestregards,

Hilly

额外交易：

建议额外交易:

Dearcustomer,

Thankyousomuchforyourpurcha.I'mhappytodobusinesswithyou.

Ifyouareinterestedinourproducts,youcouldgointoourstoretofindwhichitemsyouareinterestedin

illtrymybesttoofferyouagreatdeal,bydoingthis,

youdon’tneedtobidandwaitoneBay,itcanhelpyoutosaveyourtimeandmoney.

Pleajustinformmetheitemtitle(lastthreewords)youareinterested.

Ifanymorequestions,pleafeelfreetocontact,Iamalwaysreadytohelp.

Bestwishes.

Hilly

没在eBay上有过交易的额外交易

Dearcustomer,

Thankyouverymuchforbeinginterestedinourproducts.

CouldyoupleainformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin"

gthis,youdon’tneedtobidandwaitoneBay,

whichwillsaveyourtimeforwaiting.

Pleainformmetheitemtitle(lastthreewords)henofferyouagood

price.

Ifyouhaveanyquestions,aysreadytohelpyou.

-

.z.

Bestregards

Hilly

Bid+额外交易，明确产品了(提供价格和付款信息)

Dearcustomer

Thanksforyouinterestedinouritems

Normallyourited

liketogiveyouagooddealfortotalpriceAUD19.99(postage+insurance).Bydoingthis,youdon’tneed

tobidandwaitoneBay,thiscansaveyoulotsoftime.

Thisspecialofferrequiresyoutopayalltheitemstogetheratthesametime.

Ifyouaresatisfiedwiththisprice,pleamakepaymentintomypaypalaccount:

yourearliestconvenience,Iwilldispatchtheitemtoyouimmediatelyonceyourpaymentisclearedinmy

account.

Pleafeelfreetocontactifyouneedfurtherinformation,itismyhonortohelp.

Bestregards

Hilly

没有bid过额外交易，明确产品了，提供价格

Dearcustomer，

Thanksforyouinterestedinouritems.

I'dliketoofferyouthepriceofGBP$alfortheitemyouwantisGBP$**.Bydoing

this,youdon’tneedtobidandwaitoneBay,thiscansaveyoulotsoftime.

Ifyouaresatisfiedwiththisprice,Iwillndyouapaypalmoneyrequestaftergetyourconfirmation.

Pleafeelfreetocontactifyouneedfurtherinformation,itismyhonortohelp.

Bestregards

Hilly

质量索赔：

用后掉色，不是纯银，先问其那些掉色，再提供解决案：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen

I'derstandingandkindnessishighlyappreciatedhere.

Couldyouinformmewhichitemsarenotgoodplea"Pleainformmetheitemtitle(lastthreewords)

first,Iwilldonotworry.

-

.z.

I'magoodller,Iwilltrymybesttosolvethisproblem.

Lookforwardtohearingfromyousoon.

bestregards,

Helen

买了未付款，不是纯银，我们回复不确定是否纯银，推到供货商，留好评取消交

易：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

'msorryfortheinconvenience.

Ourproductsaresuppodtobe100%925sterlingsilver,butrecentlyoursupplierprovidedussome

notmakesurewhethertheyaresterlingsilverornotnow.

Ifyoudon'twantthe9itemsyouhavewon,

havepaidfortheeBaylistingfeewhichhasalreadybeenchargedbyeBaywhenthecontractismade,

besidesourotherpotentialcustomerwaslostbecauofyourbidding.

Plearemindusafterdoingthis,sowecouldndyouamutualagreementtocancelit.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

收到货后不太满意,不是纯银，买家明确表示需要重发(抱歉，推到供货商，重

发):

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamterriblysorryfortheinconveniencecaud.

Ihavecontactedmysupplieraboutthisbigproblem,andhewillgivemeananswerinthenear

rtocoveryourlossandmakeyou

happy,I'relyaskforyourforgivenessand

ispatchthereplacementtoyouassoonasIgetyour

confirmation.

Sincerelyapologizefortheinconvenienceandembarrassmentcaud.

Wishyouandyourfamilyhappyeveryday.

Bestregards,

Helen

收到货后不满意(重抱歉，推到供货商，寄回退全款，不寄回退半款):

-

.z.

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_isHelen.

Iamterriblysorryfortheinconveniencecaud.

Ihavecontactedmysupplieraboutthisbigproblem,andhewillgivemeananswerinthenearfuture.

Couldyoupleandbackthebaditeminitsoriginalpackage,sothatIcanaskforarefundfrommy

supplier"IwillgiveyouafullrefundassoonasIreceivethem.

Ifyoudon'twanttondthemback,I'dliketogiveyouaHALFREFUND.

EitherwayisfineandIwillrespectyourchoice.

PleadonottakefurtheractionasI'everletmy

customerlofrommystore.

Hopetohearfromyousoon.

Bestwishes,

Helen

选择不寄回退半款，退款后回复：

Dearcustomer,

ssuedthe

kindlycheckyourpaypalaccount.

Thefollowingaretherefunddetails:

PleadonottakefurtheractionasI'mheretosolvethisproblemforyou.

Ifanyfurtherconcerns,pleadofeelfreetocontactme.

Bestwishes,

Helen

退款后提沟通不要留低分，差评的信

Dear**，

ThisisHelenagain.

CouldImakesurewhetheryoureceivemyrefund"Yourkindlyinformwillbe

highlyappreciatedhere.

-

.z.

ThoughIwouldliketodobusinesswithyouverymuch,duetothereasonoutofour

’tisfactionismy

honesthonorhere.

However,believe

meeverythingwillbesolvebythegoodmunicationwithyouandme.

Ifhaveanyotherquestions,your1stmunicationwithmewillbehighlyappreciatedher

Bestregards

Helen

收到货后十分不满意，威胁差评(重抱歉，推到供货商，寄回退全款):

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamterriblysorryfortheinconveniencecaud.

Ihavecontactedmysupplieraboutthisbigproblem,andhewillgivemeananswerinthenearfuture.

Isincerelyhopeyoucouldreturnitbacktome,

understandingandkindnessishighlyappreciatedhere.I’magoodller,Iwillneverletmy

iveyouafullrefundassoonasIreceivetheitemyoureturnedback.

Pleadon'tworry,Iwillkeepmypromi.

Pleandtothefollowingaddress:

Zhouhui

Shenzhenluohuqu

Baoannanlu,tiandidashananzuo1101

postcode:518000

Shenzhen

China

PleaincludeyoururidandeBayitemnumberwiththereturneditem,sothatwecanidentifyyour

i,wedonotknowwhothepackageefrom.

ouwillbesatisfiedwiththissolution.

Ifyouarenotsatisfied,replythimailwithyourthought.

Bestregards,

Helen

-

.z.

客户已寄回产品，告知我们收到后马上退全款，请客户放心

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_isHelen

I'iveyouafull

refundassoonasIreceivetheitemyoureturnedback..Pleadon'tworry.I'magoodller,Iwill

dnessand

ouverymuchinadvance.

iveyouafull

ouverymuchforyourunderstanding.

Ifanyfurtherquestion,pleafeelfreetocontactme.I'malwayshappytohelpyou.

Wishallyourfamilyhappyeveryday.

Helen

重发的几种情况：

容许重发后，客户来信致，回复重发，请放心：

Dearcustomer,

veryconsiderate.I’mhappytodobusinesswithyou.

It'donotworry,wewillalreadyarrangedthe

oukindlytoinformme,

whenyoureceivethisrentitems"ndlyhelpwillbe

appreciatedheretoo.

Pleadon'urtherconcerns,pleafeelfreetocontactme.

It'believemeeverythingwillbesolvedbythegood

municationwithyouandme.

Bestregards,

Hilly

春节期间，容许重发：

Dearcustomer,

veryconsiderate.I’mhappytodobusiness

withyou.

-

.z.

It'donotworry,wewillalready

youkindlytoinformme,whenyoureceivethisthisrentitems"AndIwillnotworried

pringFestival,manyshipping

HKposthasthestrictlysupervision

don'ttakeanyotheractions

urtherconcerns,pleafeelfreetocontactme.

It'believemeeverythingwillbesolvedbythe

goodmunicationwithyouandme.

Bestregards,

Helen

Hilly珠子掉钻，抱歉，问其那些掉钻，重发

Dearcustomer,

everyproductischeckedbeforeshipping,problemmay

derstandingandkindnessishighlyappreciatedhere.

Inordertocoveryourlossandmakeyouhappy,I'mliketorendtheitemstoyouwhichhavestones

kindlyinformmetheitemtitle(lastthreewords).Iwillrendthemaftergetyour

information.

Apologizefortheinconvenienceagain.

Bestregards

Hilly

珠子穿不上，需重发

-

.z.

Dearcustomer,

Iamsorryforanyinconveniencecaud.

Inordertocoveryourlossandmakeyouhappy,we’dliketorendagooditemtoyouwithin24hours,

don'tworry.

Apologizefortheinconvenienceagain.

Bestregards

Hilly

货有问题，需重发

Dearcustomer,

Iamsorryforanyinconveniencecaud.

Inordertocoveryourlossandmakeyouhappy,we’dliketorendagooditemtoyouwithin24hours,

ithopefullyyouwillreceiveitshortly.

Apologizefortheinconvenienceagain.

Bestregards

Hilly

对货不满，在商店任选一个同价值商品，重发：

Dearcustomer,

I'msorryfortheinconveniencecaud.I'dliketorendtheitemtoyou,butitmighthavethesame

like

torendtheoneonyourchoicetoyou.

Pleajustinformmetheitemtitle(lastthreewords)thetitleofthisbeadis:

L53

Ifanyfurtherquestions,pleafeelfreetocontactme.

Lookforwardtohearingfromyousoon.

Bestwishes,

Hilly

货不全，需补发，补发到他的下个订单：

Dearcustomer,

Thankyouforyourinformation.I'msorryforthismistake.

Inordertocoveryourlossandmakeyouhappy,I'dliketorendyouthemissingitemtoyou.

-

.z.

Howaboutadditintoyourne*tpackagewhenyoufinishyourbidding"Bydoingthis,Idonothaveto

remindmeafteryoufinishyourne*tpurcha,whichwillmake

sureIaddittogether.

Pleatakethimailasaninquiry,ifyouhavenofurtherorder,plealetmeknow,andIwillofcour

justndittoyouassoonaspossible.

Pleareplywithyourthought.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

对与套装中，有掉钻的，让其告知第几排第几行哪个珠子掉钻，重发

Dearcustomer,

I'msorryfortheinconveniencecaud.

justinformmewhichline,whichrowandwhatcolor

thebeadinthepicture.

Iwillthenrendthemtoyouaftergetyourinformation.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestregards

Hilly

发错货，需重发

Dearcustomer,

everypackagewascarefullycheckedbefore

shipping,derstandingishighlyappreciatedhere.

Inordertocoveryourlossandmakeyouhappy,Iwouldliketore-ndthecorrectitemstoyouas

don'hingwillbesolvedbythegood

'sgoodforbothofus.

Ifanyfurtherquestions,pleafeelfreetocontact.

Bestwishes,

Hilly

发错货，要照片

-

.z.

Dearcustomer

Iamsosorryforanyinconveniencecaud.

Inordertoavoidthiskindofproblemhappeningagainformyshippingdepartmentinthefuture,mayI

askforaphotooftheincorrectitemyoureceived"

receivedyourphoto,Iwillprovideyouagoodsolutiontosolvethisproblem.

Pleandthephototomyemailaddress:ail.

Ifitisnottoyourconveniencetotakeaphoto,plealetmeknow,Iwillofferothersolution.

Hopetohearfromyousoon.

Bestwishes,

Hilly

发错货，要照片

Dearcustomer,

derstandingandkindnessishighlyappreciatedhere.

ouldndmephotosofthefaultybeadsformeto

identitywhichbeadstheyare,fferagoodsolutionassoonasIget

yourphotos.

Pleandthephototomyemailaddress:ail.

Ifitisnottoyourconveniencetotakeaphoto,plealetmeknow,Iwillofferothersolution.

Hopetohearfromyousoon.

Bestwishes,

Hilly

大数额交易，买家不愿意重发，要退款，重诺重发(EMS,送礼物)

Dearcustomer,

ThisisthecustomerrvicegroupmanagerfromeBayaccount1beauty_silly_bandz,mynameisHelen.

Ihavejusthadthiscafromourcustomergroup,ust

contactedthepostalrvicereportedthelostofthispackage.

Sinceyouhavepaidforinsurance,accordingtothepolicyoftheinsurancepany,wehavetorendthe

itemstoyoubyE*pressMailService(similarwithDHLandUPSe*press)

meanstheinsuranceonlycoverthecostforrendingpostageandproductscost,butifwerefundyour

moneyback,theinsurancepanywon’tpensateusanything.

AgainIamsorryaboutthis,andIwillmakesuretheproductwillbentoutassoonaswegotyourreply,

andthepackagecouldarriveatyouin3-5businessdaysandcanbetrackedonline(thetrackingnumberwill

bentouttoyouremail).

Meanwhile,wewillgiveyouane*tratofgiftsinordertoe*pressapologiesforalltheinconvenience

caud.

-

.z.

Sincerelyaskforyourunderstandingandhopethiscouldmakeyousatisfied.

Hopetohearfromyousoon.

Bestwishes.

Helen

问题信

(1).取消交易：要求客户留好评可取消

Dearcustomer，

anceltheauctionbutwehavepaidfortheeBaylistingfeewhich

youcouldleaveusapositive

feedbackandfivestarller’sratingsbeforewecancelthistransaction.

Plearemindusafterdoingthis,sowecouldndyouamutualagreementtocancelit.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

〔2〕解释不同意取消交易

Dearcustomer，

Wearereallysorrybutthebidcan'tberetractedbecautheauctionisalreadyended.

WhenyouwerebiddingonthisitemyoushouldhaveenamessagefromeBaysayingthatBidding

ontheitemmeannteringintoalegallybindingcontract,andit'sanobligationforbothbuyerand

llertopletethetransaction.

BesideBayhasalreadychargeduswhenthecontractismade,andourotherpotentialcustomeris

relyaskforyourunderstandingandabidebyourcontract.

Wehopethatthislettermaysolvetheproblemandhelpustofulfillourcontract.

Ifthereareanyotherquestionsconcerningourproductsandpany,be

gladtohelp.

Bestregards

Hilly

由于邮费高，想取消交易：

Dearcustomer,

Thankyouforyouremail.

-

.z.

temswillbentfromtheothersideofthe

standyoumaythinkmyshippingfeeishigherthansomelocalllers;Iwantyouto

knowthatthepostagecostisveryhighforaninternationalshipment;Ineedtochargeactual

packagingmaterialscostsandareasonablehandlingfeetocoverthetimeanddirectcostsassociated

cerelyhopeyoucanunderstandmypositionhere.

Wearereallysorrybutthebidcan'tberetractedbecautheauctionisalreadyended.

WhenyouwerebiddingonthisitemyoushouldhaveenamessagefromeBaysayingthatBidding

ontheitemmeannteringintoalegallybindingcontract,andit'sanobligationforbothbuyerand

llertopletethetransaction.

BesideBayhasalreadychargeduswhenthecontractismade,andourotherpotentialcustomeris

relyaskforyourunderstandingandabidebyourcontract.

Wehopethatthislettermaysolvetheproblemandhelpustofulfillourcontract.

Ifthereareanyotherquestionsconcerningourproductsandpany,be

gladtohelp.

Bestregards

Hilly

客户留了好评后

Dearcustomer,

ThankyouforyourkindnessforthePositivefeedbackyouleft.

agreewithittocancelthistransaction.

Haveaniceday.

Bestwishes,

Hilly

给客户发mutualagreement：

Dearcustomer,

acceptit,sothetransactionwillbe

ouforyourcooperation.

Bestregards

(2).客户要修改地址

A.已发货，无法修改地址

Dearcustomer,

Thankyouforyourbusiness.

Iamsorrytotellyouthatwehavealreadyntouttheitemyoupurchadyesterdaytoyourregistered

addressasshippingwithin24hoursisourshippingpolicy.

AccordingtoeBay&paypalllerprotectionpolicy,wecouldonlynditemstotheregisteredaddressto

elyaskforyourunderstandingonthisissue.

Pleaconfirmyoucanstillgettheitems;ifyoudidleaveawrongpostaladdressoneBay&paypal,plea

don’tforgettoupdateyourlatestinformationtoeBaytomakesureitemswillarriveontime.

Ifyouhaveanyotherconcerns,tryourbesttohelp.

Bestwishes,

-

.z.

Hilly

B.未发货未付款，可修改

Dearcustomer,

Thankyouforyourinformation.

don’donotforgetto

ouldliketopurcha

more,youcouldcontactmedirectlyne*ttime,Iwilltrymybesttogetyoubestdeals.

Pleafeelfreetocontactifyouneedfurtherinformation,itismyhonortohelp.

Bestwishes.

Hilly

C.地址错误，收到打回的后重发，但买家承当重发的邮费〔邮费较多〕

Dearcustomer,

I'donotforgettoupdateyour

addressatyourconvenience,aswecanonlyshiptoeBayandPaypalregisteredaddresstoensuresafety.

Pleacontactyourfriendsoryourrelativesinyourolderaddress,tocheckwhethertheycanreceivethis

orderforyou.

Ifyourfriendsinformyoutheitemwasshippedback,I'dliketorendittoyouafterIreceiveit,butI

havetosayyouareresponsibleforthepostagefeeasit'sreallynotmyfault.

contactyourfriendstherefirstandinformmethesituation.

Bestregards,

Hilly

(3).客户要换货

A.未发货同意调换

Dearcustomer,

goaheadwithyour

paymentandIwillinformourshippingdepartmenttochangeitinto**.

Ifyouwouldliketopurchamore,youcouldcontactmedirectlyne*ttime,Iwilltrymybesttogetyou

bestdeals.

Pleafeelfreetocontactifyouneedfurtherinformation,itismyhonortohelp.

Bestwishes.

Hilly

-

.z.

B.已发货无法调换，建议额外交易

Dearcustomer,

Iamsosorrytotellyouthatyouritemshasalreadybeendispatched,soIcouldnotchangeitforyou,I

oucouldunderstand.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

关于客户付款前、后

感付款，已发货

Dearcustomer,

ThanksforyourPayment.

Ihavereceially

takes10-15businessdaystoarrive.

Ifyouareinterestedinotheritems,don’urncustomer,more

surpriiswaitingforyou.

Haveaniceday

Bestregards

Hilly

感付款，24小时发货

Dearcustomer,

ThanksforyourpromptPayment

Ihavereceivedyou

hopefullyyouwillreceiveyouitemshortly.

Ifyouareinterestedinotheritems,don’urncustomer,more

surpriiswaitingforyou.

Haveaniceday

Bestregards

Hilly

款还没收到

Dearcustomer,

ispatchyouritemswithin24hoursassoonasyourpaymentiscleared

inmyaccount,pleadon’tworry.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

-

.z.

客户说paypal付款了，但没有记录

Dearcustomer，

I’mdeeplysorrythatIcan'tfindyourpaymentinmypaypalaccount.

Pleakindlyprovideyourpaypalemailaddressorpaymentreferencessothatwecancheck.I

widon’t

worry.

Hopetohearfromyousoon.

Bestregards

Hilly

客户说bank付款了，但没有收到，让其提供付款详细信息

Dearcustomer,

ustcheckedourbankaccountandhaven’

youpleainformmethee*actdate,amountandthepaymentreferencewhenyoumadepayment"This

couldhelpmetoidentifyyourpaymentinmyaccount(Ifyoumadebanktransferfrombanksotherthen

Westpac,itmighttakefewdaystillwereceivethefunds)

PleareplythimailASAP,Iwilldispatchyouritemwithin24hoursassoonasyourpaymentiscleared

inmyaccount.

Hopetohearfromyousoon.

Bestregards

Hilly

客户说bank付款了，时间太长(一以上)，还未找到，提供解决案

Dearcustomer,

Thanksforyourinformationnowwefindyourpayment.

SorryIdidn'tshiptheitemoutbecauIdidnotidentifyyourpayment(asyouonlyleftpartoftheitem

No.)

Plealetmeknowifyoustillwantthisitemasit'sbeendelayedfor2weeks,Icaneitherndtheitemto

replywithyourchoice.

Iwillclothisdisputeonceweworkitout.

Hopetohearfromyousoon.

-

.z.

Bestwishes,

Hilly

我们开Dispute解决案：

开dispute之前的提醒信：

Dearcustomer,

ispatchyouritemtoyouassoonas

yourpaymentisclearedinmyaccount.

Ifyoustillleavethemunpaid,Ihavenootherchoicebuttofileadispute.

Yourpaymentandyourresponneedurgently!!!

Bestregards,

Hilly

Dearcustomer,

ouhaveanyinconvenienceorverybusyorforgetit.I

rytotellthatIhavetanautomaticallyeBayUnpaid

emailtome.

ispatchyouritemtoyouassoonas

till

leavethemunpaid,emailtome,Iwillclo

nicationwithmewillbehighlyappreciatedhere.

Yourpaymentandyourresponneedurgently!!!

Bestregards,

Hilly

对于买过1个东西的顾客

Dearcustomer,

ouhaveanyinconvenienceorverybusyorforgetit.I

rytotellthatIhavetanautomaticallyeBayUnpaid

emailtome.

-

.z.

ispatchyouritemtoyouassoonas

till

leavethemunpaid,emailtome,Iwillclo

nicationwithmewillbehighlyappreciatedhere.

Yourpaymentandyourresponneedurgently!!!Yourearlyreplywillbeneededurgently!!!!!

Bestregards,

Hilly1beauty_silly_bandzfromeBayller

开dispute后卖家马上付款了(关掉dispute)

Dearcustomer,

Thankyouforyourpayment,Ihavealreadyclodthedisputeandourshippingdepartmentwill

don’ouforyourcooperation.I

appreciateitverymuch.

Ifanyfurtherquestions,don’thesitatetocontactme.

Bestwishes,

Hilly

开dispute后卖家还不付款

Dearcustomer,

Pleamakepaymentatyourearliestconvenience,Iwilldispatchyouritemandclothisdisputeassoon

tillleaveitunpaid,Ihavenootherchoicebuttoescalate

ittoastrike.

ecansmoothlysolvethis

problemASAP.

Bestregards,

Hilly

开dispute后还不付款，还买了其他东西，无法开strike

Dearcustomer,

makeyourpaymentatyourearliestconvenience,Iwilldispatchyour

itemandclothisdisputeassoonasyourpaymentisclearedinmyaccount.

IhopewecansmoothlysolvethisproblemASAP.

Bestregards,

Hilly

错开了dispute，找到付款，抱歉，发货

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_isTom.

I’idn’tadd

youreBayIDasthepaymentreference,ordidnotleaveenoughinformationwhenyoumadeyour

-

.z.

’sreallyverydifficultforustoidentifyyourpaymentinmybankaccount.

Ihaveclodthedisputeandhaveinformedourshippingdepartmenttodeliveryouritem

don’tworry.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Tom

开dispute，责任推到eBay自动开的：

Dearfriend

heeBaybug,Itopenedthisdisputeautomatically.(Theyhave

timelimited.)

eceivedyourpaymentandourndingdepartmentwill

msandgiftswillbendingtogether

ebeautifuland

arriveverysoon.

Ifyouareinterestedinotheritems,don’urncustomer,more

surpriiswaitingforyou.

Haveaniceday

Bestregards

Hilly

客户开paypaldispute解决案：

non-receiptdispute：时间长，金额少，先退款，请收到后repay：

才

退款后repay成功，去信致客户：

Dearcustomer,

’sverykindofyou.

Pleadonotworry,yourrepaymentisclearedinmyaccount.I’msorryagainforthis

hiswillnotaffectourgoodrelationship.

I’mhappytofurtherbusinesswithyou.

Bestregards,

Helen

-

.z.

关于退款

金额少，容许退款，取消交易FVFback：

Dearcustomer,

I'ouhavenotreceivedyouritemtillnow,Isuppoyouritem

wasdelayedduringshipping.

Inordertocoveryourlossandmakeyouhappy,I'kindly

checkyourpaypalaccount.

Ihavealsontyouamutualagreementtocancelthedealsafelyforyou,pleakindlyacceptitso

therewillbenofurthertroublebecauoftherefund.

Ifyouarewillingtorepaymeaftertheitemarriveyou,ouso

muchforyourunderstanding.

Bestregards,

Helen

关于差评

短期未收到货留的差评，让其等等：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

I’oublecheckedourdataba,andyouritem

allytakes7-15businessdaystoarriveastheitemwasshipped

fromoveras(fromHK)bydirectinternationalparcelrvice(therateoflostparcelsisonly0.05%)

butwithoutatrackingnumber.

Idohopeyoucouldgetyourproductatearliestpossible,andourshippingteamtriedtheirbestto

dispatchthemfasterandsafer,howeveritemsnowyourparcelisdelayedbypostofficeor

don'tworryaboutit;theitemisonthewayandmayreach

youverysoon.

Sincereannot

receiveitafteroneweek,I'dliketogiveyouafullrefundorofferothergoodsolution.

Pleadon'tworry,I'uarantee100$relyhopeyou

ousomuchinadvance.

-

.z.

derstandingandkindness

ishighlyappreciatedhere.

Isincerelywishyouandyourfamilyhappyeveryday.

Bestwishes,

Helen

未收到货留的差评，金额少，退款撤差评：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

I’oublecheckedourdataba,andyouritem

wasdispatchedonMarch**oustillhavenotreceivedituntilnow,Isuppoitmustbe

rtocoveryourlossandmakeyouhappy,I'dliketo

giveyouafullrefund.

Couldyoukindlyplearevithenegativefeedbackforme"Thankyousomuchforyour

ssueafullrefundandndyouafeedbackrevisionrequestafterget

anhaveyourmoneybackandthefeedbackwillberevid.

Pleareplywithyourthought.

Isincerelywishyouandyourfamilyhappyeveryday.

Bestwishes,

Helen

不是纯银，推到供货商，退全款撤差评：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

derstandingandkindnessishighly

ontactedmysupplieraboutthisbigproblem,andhewillgivemean

rtocoveryourlossandmakeyourhappy,I'dliketogiveyouafull

otneedtondtheitemsback,whichwillsaveyoutimeandmoney.

-

.z.

Couldyoukindlyrevithenegativefeedbackformeplea"I'mreallysorryforthe

acceptmesincerelyapology.

egativefeedbackwillbe

donotworry.

I'magoodller,Iwillneverletmycustomerdown.

Sorryagainfortheinconvenience.

replythimailwithyourthought.

Bestregards,

Helen

客户同意退款并撤销差评，refund后发出了feedbackrevisionrequest:

Dearcustomer,

ciateditsomuch.I'msorryagainfortheinconvenience

caud.

lsontyou

afeedbackrevisionrequest,pleakindlyacceptit,sothenegativefeedbackwillberevidintopositive.

Whenyouarerevisingthefeedback,ou

foryourkindness.

Thefollowingaretherefunddetails:

Ifanyfurtherconcerns,honortohelp.

Wishyouallthebest.

Helen

发Feedbackrevisionrequest:

Dearcustomer,

kindlyacceptit,sothisnegativeorneutralfeedbackwill

berevidintopositiveandyoucanalsoclickonthestarstoratemoredetailsforthetransaction,I

vestarpositivefeedbackishighlyappreciated

ouforyourcooperation.

Bestregards

客户同意撤销差评，已发request，但还未撤销

Dearcustomer,

Ihavecheckedmant

-

.z.

,pleakindlyrevithe

ousomuch.

Ifyouneedfurtherinformation,pleafeelfreetocontact.

Bestwishes,

Helen

关于中评：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

Iamterriblysorryfortheinconveniencecaud.

IamsosorrytohearthatyouleftaneutralfeedbackItwasntapandoracharmforme,without

now,thepriceofthePandoraismuchhigher

adon'ceislowandthequalityis

'sagreatvalueformoney.

Isincerelyhopeyoucouldunderstandmypositionandcouldgivemeachancetosolveyour

derstandingandkindnessishighlyappreciatedhere.I’ma

goodller,

returncustomer,youwillgetagoodpriceandmoresurpri.

Pleareplythimailwithyourthought.

Ifyouaresatisfiedit,rely

urtherquestions,pleafeelfreetocontactme,

itismyhonortorveyou.

Bestregards,

Helen

关于好评

好评---fivestars:

Dearcustomer,

Ifyouaresatisfiedwithouritemsandrvice,

whenyouleavepositivefeedback,youwilleantence:pleaclickonthestarstoratemoredetailsfor

-

.z.

raspects:1,Itemasdescribed2,munication3,deliverytime4,postage&

ousomuchin

lldothesametoyou.

Ifanyfurtherquestion,pytohelp.

Bestregards,

Hilly

教客户如留好评

Dearcustomer,

Thankyouforyouremail.

WhenyouwonanitemformeBay,therewillbea"won"oupressthe

wonbutton,dtofindtheitemsyoupurchadfromme,there

isabo*ontherightoftheitems,youneedtopresstheleavepositivefeedback,thenyouwillleavethe

ouforyourkindness.

Ifanyfurtherquestions,pleafeelfreetocontactme.

Bestwishes,

Hilly

客户满意要留好评

Dearcustomer,

Thankyouforyourkindness,Iamsohappytohearthatyouaresatisfiedwithourproductsandour

rvice,Iwillalsoleavethepositivefeedbackforyou.

Pleafeelfreetocontactusifyouneedanyinformation,itismy

honortohelp.

Ifyouwouldliketopurchamore,youcouldcontactmedirectlyne*t

time,ouagain.

Bestregards

Hilly

客户请我们留好评，让他先留：

Dearcustomer,

Thankyouforyourpurcha.

-

.z.

temwillautomatically

donotworry.

Youareagoodcustomer,I’mhappytodobusinesswithyou.

Pleafeelfreetocontactusifyouneedanyinformation,itismyhonortohelp.

Bestregards,

Hilly

称赞客户

Dearcustomer,

Thankyouforyourpurcha.

Youareagoodcustomer,I’reinterestedinanyour

products,pleadon’urncustomer,moresurpri

iswaitingforyou.

Ifanyfurtherquestion,feelfreetocontactme.

Bestwishes,

Hilly

开发老客户：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisTom.

Iamhonor

relyhopewecanmakegoodfriendsandbuildaharmoniousbusiness

relationship.I’roductsare

everypopularallovertheworld,especiallythewestern

eadsandbraceletscanperfectlyfitPandora,Pasha,Biagi,Troll,andChamilia.

Youcouldclickthislinkbelow:

Iamsureyouwilllikemyproductsandbracelets,youwillneverregrettovisitmystore.

Hopeyouwillenjoyyourbiddingandgoodlucktoyou.

Bestregards,

Helen

Asyouknow,theChristmasising,theparcelmustbedelayedbytheChristmasPost,pleadon'tworry,I

amsureyouwillreceivethemsoon

MerryChristmasandHappyNewYear.

圣诞礼物，等到24号退款：

Dearcustomer,

I'derstandingandkindnessishighlyappreciated

here.

PleakindlywaittillthisThursday,24th,theitemdonot

-

.z.

arrivebefore*mas,pleadonottakeanyactionbuttocontactmedirectly,Icanofferyouafull

refunddirectly.

Sorryagainfortheinconveniencecaud.

Merry*mas.

Helen

关于缺货的模板信,单个产品的：

Dearcustomer,

Thankyouforyourpurchain1beauty_silly_bandz.

rytotellyouthatthe

24PCmultisillybandzrubberbandsbracelet

youpurchadfrommeareoutofstocknow,couldyouplea

changeitintoanother"Youcouldgointomystoreandlectanysillybandz

withthesamequantityasyourpurchafrommeandjustinformmethetitle,is

thatOK"Hopeyoucouldfindoutabetteroneandenjoyyourpurchafrom

oucanenjoythechoosing.

0M1,0A4,0A5,0A6,0A7,0A8,0A9,1A0,1A1,1A2,1A3,1A4,1A5,1A6,0B3,0B4,

0C7,0C8,0C9,1C0

Afterchoosingthem,endyoutheitemstoyou

withanother3freegiftstoyouformysincerelydeeplyapology.

Yourhelpwillbegreatestappreciatedhere.

Somewarmtips:Inordertoletyoureceivetheitemquicklyandmakeyousatisfied,Iwillndyour

oucanunderstandmy

position.

don’ttakeanyotheractions

againstme,Iwillheretrymybesttosolveyourproblem.

feelfreetocontacttome.

Bestwishes

Hilly

关于缺货的模板信，多个产品中的一个：

Dearcustomer,

Thankyouforyourpurchain1beauty_silly_bandz.

rytotellyouthatthe

24PCmultisillybandzrubberbandsbracelet

don’vebeen

holdnow.

Couldyoupleachangethisoneintoanother"Youcouldgointomystoreandlectanysillybandzwith

thesamequantityasyourpurchafrommeandjustinformmethetitle,isthatOK"Hereissome

oucanenjoythechoosing.

0M1,0A4,0A5,0A6,0A7,0A8,0A9,1A0,1A1,1A2,1A3,1A4,1A5,1A6,0B3,0B4,

0C7,0C8,0C9,1C0

Afterchoosingthem,endyoutheitemstoyou

-

.z.

withanother3freegiftstoyouformysincerelydeeplyapology.

don’llbentwith

yourreplacementitemtoyou.

Somewarmtips:Inordertoletyoureceivetheitemquicklyandmakeyousatisfied,Iwillndyour

oucanunderstandmy

position.

don’ttakeanyotheractions

againstme,Iwillheretrymybesttosolveyourproblem.

feelfreetocontacttome.

Bestwishes

Hilly

由于缺货，让顾客换其他的货，顾客把TITLE告诉我们之后

Dearcustomer,

Thankyouverymuchforyourconsiderateandhelpfulinformation.

Ihaventthe24pcsillyrubberbandzbracelettiedyePegasus0P1toyouaccordingtoyour

don'oucan

receivethemshortly.

Ifanyotherquestions,er'ssatisfactionismygreatesthonor.

Bestregards

Hilly

告知TITLE之后，还是缺货，2次缺货

Dearcustomer,

Thankyouverymuchforyourconsiderateandhelpfulinformation.

Icouldhaventthe12sillyshapedrubberbandzbandbraceletphras0G3toyouaccordingto

hippingdepartmentinformmethatthisitemwassoldsogoodthatitis

thesakeofthegod,

hingwillbesolvedbythegoodmunicationwitheachother.

Ifyoustillwanttheitems,,Iwouldliketo

issueyouafullrefund.

oreceiveyouearlyreply.

Pleaacceptmysincerelyapologyagain.

Ifanyotherquestions,er'ssatisfactionismygreatesthonor.

Bestregards

-

.z.

Hilly

在开UP之前，去信是否付款

Dearcustomer,

Sorrytobotheryour.

Thisisthesalesmanagerof1beauty_silly_bandzoneBay,mynameisHelen.

Iknowitissorude,don''sjustareminderand

munication.

Didyourememberyoubidtheitem:16PCs925sterlingsilverbeadscharmforpandoraoneBayon

July15th"oesn'everygladtondthemtoyouassoon

asyourpaymentisclearedinmypaypalaccount.

Ifyoudon'tneedthisitemagain,wecancanceltheauctionbutwehavepaidfortheeBaylistingfee

youcouldleaveusa

positivefeedbackandfivestarller’oucan

derstandingismygreatestappreciation.

Plearemindusafterdoingthis,sowecouldndyouamutualagreementtocancelit.

Couldyoupleakindlyreplytomewithyourthought"oicewillbehighly

respected.

Lookingforwardtoyourearlyreply.

Bestwishes,

Helen

2NDchanceoffer:

Limitedtimespecialoffer:Buythisitematyourbiddingpricewhichwaslowerthanthewinner'sprice!

Grababargain!Don'tmissthechance!

大额额外交易的模板：〔考虑：物品库存，物品本钱，运费本钱，我们的优势〕

Dearcustomer,

Thankyouverymuchforyourgreatestinterestforouritems.

utofferyouUSD0.80foreach

pack"ThetotaloftheamountisUSD400,,Isoldmysome

-

.z.

ldyoubyUSD0.8foreachpack"

However,youcaneinmyshop,wehavemorethan40kindsofsillybandzforthechoice.

Pleadon'canmakesure100%SAFEproductspasdSGS

Test,om100%silicone,Non-To*ic,Camefroma

smoke-freeenvironment.

Anduniqueretailpackage(1pack=12bands),it'

0.8foreachpack,freeshippingforEMS,youcangettheitemsabout7daysfor

theinternationaltransaction,

yourchoice,mydearfriend.

Becauyourorderisinbulk,ld

chootheanywaytopayfortheitemsaccordingtoyourinconvenience.

Mydearcustomer,ue

thoughtwillbehighlyappreciatedhere.

Yourearlyreplywillbegrateful.

Bestwishes

Hilly

DearLee,

Thankyouforyourbusiness.

etypes,for

e*ample,Justinbieber,spongebob,Christmasandnecklacesareveryhopandsoldvery

ealsokids'favoritechoiceandparents'priorityforprent.

Youknowtheitemyouwant,justinbieber,spongebob,Christmas,money,aresoldby

USD2.00foreachpack"otal

priceinfactareUSD912.

-

.z.

HowaboutofferyouthetotaloftheamountisUSD360,includingtheshipping

’llndyouritemsbyDHLforfree,the

typeofshipping,whichisfastandsafer,youcancheckoutyouritemsatanytimeon

theshippingto

CanadaisaboutUSD100.

SoyoucaneIinfactgiveyougreatoffer"

Andyoucanmakesure100%SAFEproductspasdSGSTest,environmentally

om100%silicone,Non-To*ic,Camefromasmoke-freeenvironment.

Anduniqueretailpackage(1pack=12bands),it'sconvenienttoretailorndtheto

ane,youcangettheitemsabout7daysfortheinternational

transaction,our

choice,mydearfriend.

Somewarmtipsforyou:Becauyourorderisinbulk,Ionlyacceptthemasspayof

ldchootheanywaytopayfortheitemsaccording

toyourinconvenience.

Yourearlyreplywillbegrateful.

-

.z.

Bestwishes

教顾客MASSPAY的模板

Dearcustomer,

Thanksforyourpromotereply.

Icanteachyouhowtoprocessitwithmasspay.

Firstloginyourpaypalhomepage,thenyoucouldclick"MerchantServices",adarkbluebutton,

thenyouwille"MassPay"inthe"ManagePayment"field,clickit,then"makeamasspay",then

youcouldethedetailsblank.

Buildate*tformat,ail.,andthemoneyyouneedtopay,

togetherwiththecurrency.(Attachedisthete*tyouneed,wehavedonethisforyou).

ThenattachMassPaymentfilebybrowsingthete*the"emailaddress"inthe

followingRecipientType.

Theninputyourshippingaddressinthenote,clickcontinue,youwillhaveachancetocheckallthe

informationrelated,andsuccessfullymakeamasspaybyclink"ndmoney"button.

Informmewithyourshippingaddressviaemailwhenyouhavepaidforthem.

IhopeIhavemademylfunderstood.

Ifyoucannotworkthisout,orhaveanyotherconcerns,pleadon'thesitatetocontactus.

Bestwishes,

关于PPclaim给PP去的信：

Dearsirs,

ThisisHelen,orrytobotheryou.

actIndhisitemsonOct.4th,assoonasIreceivedhis

ried

mybesttosolvehisproblemandemailtohim.

Howevernoreply"CouldImakesurehowdoIdonow"Idon’twanttodoanunfairbusiness.

relyhopeyoucanhelpme"

Yourkindlyhelpwillbehighlyappreciatedhere.

Bestwishes

Helen

圣诞期间由于美国面安检可能导致的延迟：

Dearvaluedcustomer,

-

.z.

IregrettoinformyouthatIjustgotthenoticethatallpackets(fromallcountries)toUS

etimetotheUSwillbedelayeddueto

tightenedcustomscontrolandscreening.

alsoweletocontactusabout

moresolutions.

Thanks,

YoursSincerely,

******

美国顾客，退款后：

Dearcustomer,

Thisisthecustomerrvicemanagerfrom1beauty_silly_bandz,mynameisHelen.

ustcheckedourorderdetailinourdataba,

yourparcelwasntonOct.1st.,astheitemwasshippedfromoveras(fromHK)bydirect

internationalparcelrvice(therateoflostparcelsisonly0.05%)

IreceivedthenoticeforHKpost.

IregrettoinformyouthatIjustgotthenoticethatallpackets(fromallcountries)toUSwillbe

etimetotheUSwillbedelayedduetotightenedcustomscontrol

andscreening.

resomereasonsout

rinordertocoveyourloss,andIwouldliketoissueyouafullrefund:

Hereisthedetailsforyourreference:

WeappreciateyourunderstandingandIsincerelyhopeyoudonottakeanyotheractionsagainst

me.

Thanks,

-

.z.

YoursSincerely,

Helen节日期间，容许重发后，防止再留差评威胁

Dear**,

Thankyouforyourufulinformation.

It'donotworry,wewillalreadyarrangedthe

hisorderwillarriveyoushortly.

grettoinformyouthatIjustgotthe

noticethatallpackets(fromallcountries)etimeto

theUKwillbedelayedduetotightenedcustomscontrolandscreening.

oukindlytoinformme,whenyoureceive

thisthisitems"

don'ttakeanyotheractionsagainstme.

believemeeverythingwillbesolvedby

thegoodmunicationwithyouandme.

Bestregards,

Helen

容许重发，不保证圣诞节前可以收到：

DearCustomer,

Thankyouverymuchforyouremailandufulinformation.

r,tobehonest,Icannotguarantee

udon'tmindthispoint,Iwillrendthe

areaboutthisverymuch,IthinkImustissueyouafullrefund

now.

hearfromyousoon.

MerryChristmastoyou.

Bestwishes

Helen走EMS,DHL,的模板：

Dearcustomer,

Thankyouforyourbusiness.

-

.z.

Asyourorderisabigamount,ifndingthembysmallparcelwithoutatrackingno,itisatrisk,the

feeisaboutUSD25.00,(itdependsontheweightof

theitems).AndifyouritemsarentbyDHL,

youhavethetrackingnumbertoo.

TheDHLfeeforyourorderinfactismorethanUSD25.00,wearereadytopayfortheleftforyou

tomakeyourorderarrivesoonandsafer,Isincerelyhopeyoucouldunderstand,

IwilldispatchyouritemsbyDHLwithatrackingnowithin24hoursassoonasyourpaymentis

clearedinmyaccount:ail.,pleadon'tworry.

Ifanyfurtherquestions,pleafeelfreetocontactme,itismyhonortohelp.

Bestregards

Helen

Dearcustomer,

ThisisHillyfrom1beauty_silly_bandz.

oundyouwon120packsofsillybandzand

eightofyouritemsareabout2kg.

Ihavetwotypesofshipping,eroneismuchmoresaferandfasterthan

thefirstone.

Thistypeismuchsaferandfaster,youcancheckthestatusofyouritemsonlineanytimeaccording

ametimeitwilltakesabout7daystoreceive.

Usually,safeandfastertoget

youritems,r,youknowtheshippingpostage

withDHLisveryhigh,aboutUSD50.00,lchargethe

needtochargethehalfofthefee,

ndyourpaymenttomyemailaddress:ail.

ThetotalamountyouneedtopayisUSD25.00.

Pleamakethispaymentatyourearliestconvenience,IwilldispatchyouritemsbyDHLwithin24

hoursassoonasyourpaymentisclearedinmyaccount,pleadon'tworry.

Ifanyfurtherquestions,pleafeelfreetocontact,itwillbemyhonortohelpyou.

-

.z.

Bestregards

Hilly

HappyThanksgivingday.

12月份英国暴雪导致货物延迟：

Dearvaluedcustomer,

IregrettoinformyouthatIjustgotthenoticefromthepostaladministrationoftheUnitedKingdom,

duetoheavysnow,deliveryrvices(includingSpeedpost)inthecountryaresubjecttodelay.

alsoweletocontactusaboutmore

solutions.

Thanks,

YoursSincerely,

Helen

退款后请顾客修改低分和差评的

Dearcustomer,

Thankyouforyourreplytome.

YouknowInttheitemstoyoubydirectinternationalparcelrvicebutwithoutatracking

aswenttheitemsout,osorryforthis

acceptmysincerelyapologyforit.

Inordertocoveryourlossandmakeyousatisfied,Ihaveissuedthefullrefundtoyouraccount.

sbecaucustomer

satisfactionisourTOPpriority.

Thefollowingaretherefunddetails:

Refund(UniqueTransactionID*805895066A333230Y)

Seerelated76W26208Y8092562T

-

.z.

Iwillappreciateyourkindlyhelpifyoucouldre-ratetheDSR's(detailedllerratings)andrevithe

negativefeedbackforme;Ifyoudon'twannagiveme5starsonshippingtime,a3or4starswillbe

adon'tleavea1or2starsforme,becaueBaywillconsider1-2starsworthana

negativefeedback.

hasatimelimitfor

revisingaLowDSRandnegativefb,Ihopeyoucouldhelpmeoutatyourearliestconvenience.

Thankyou!

Plealetmeknowafteryoupletethisrequest;iwillthenre-ndtheitemstoyouasap.

Happyholiday!

Helen

未收到货留了差评，确认地址，如果正确退款，请修改差评，低分的：

Dearcustomer,

Thisisthe1beauty_silly_bandzcustomerrvicemanager,Helen.

acceptmysincerely

apologyforit.

IhaventoutyourorderonJan.6th,to201WoodSt,8046PointParkUniversity,

Pittsburgh,PA,15222-1912,UnitedStates.

Sinceyouhavenotreceivedittillnow,Isuppoweneedtoconfirmyouraddressto

ensurethereisnoproblem.

-

.z.

YouknowmyitemlocationisinHK,sincethey’refromoppositesideoftheearth

temsdeliverytimewill

maybedelayed.

Couldyoukindlyreplytomewiththisletterwhethertheaddressisright"Pleado

notworry,ifit'ssueyouafullrefundassoonasgettingyourconfirmation.

Iwillappreciateyourkindlyhelpifyoucouldre-ratetheDSR's(detailedllerratings)

andrevitheneutralfeedbackforme;Ifyoudon'twannagiveme5starson4parts,a3

adon'tleavea1or2starsforme,becaueBaywill

consider1-2starsworthananegativefeedback.

Iwil

ou!

oicewillbehighlyappreciatedhere.

Happyholiday!

Helen

Feedbackrevisionrequest

Hisorryforthisinconveniencecaud;ihaverefundedyourmoneyback,pleacheckyourpaypal

accounttoconfirm.

-

.z.

ThankyouverymuchforagreeingtorevitheLowDSR'sonshippingtimeandtheneutral

feedback;

ABayconsider1or2starsonDSR'venworthananegativefeedback,Ihopeyoucouldgive

againforyourgreathelp.

法国dispute

Dearcustomer,

Thisisthecustomerrvicemanager,Helen.

acceptmysincerely

apologyforit.

IhaventoutyourorderonDec.6th,toHaraschemindel'aubère,ai*enprovence,

Provence-Alpes-Côted'Azur,13100,ouhavenotreceivedittillnow,I

suppoweneedtoconfirmyouraddresstoensurethereisnoproblem.

Couldyoukindlyreplytomewiththisletter"Pleadonotworry,ifitisright,couldI

sincerelyhopeyoucanwaitforafewdays.

YouknowOwningtothebusyholidaystime,thenumberofshippingpackageis

intensivelyincreasing,whichcaudtheHongKongairport’spackageamountis

etimetotheFRwillbedelayedduetotheheavysnow.

Ifyoudon'twanttowaitanymore,fferyouthegood

solutiontoyou.

-

.z.

Pleadon'believemeeverythingwillbe

don'thesitatetocontacttome.

Bestregards

Helen

IhaventoutyourorderonDec.5thto1BISRUED'ORGEVAL,fontainelamallet,

Haute-Normandie,76290,France.

顾客留了中评，问哪里不满意，

Dearcustomer,

It'sHelen,customerrvicemanagerofeBayllerfrom1beauty_silly_bandz.

Thankyouforyouremailandinformedmeyouhavereceivedouranimalpetringbandz.

Icalledyouatnightbutthere'orry

anttomakesurethatyou'resatisfied

withthistransaction.

Ifyouarestillnotsatisfywithit,pleadogetbacktomeandtellmewhy,I'lldomy

er'ssatisfactionismyfirstpriority.

-

.z.

Ifyouaresatisfiedwiththistransactionandourrvices,couldyouhelptore-ratelow

DSR'sto3orabovestars(eBayconsider1or2starvenworthananegativefb)and

givemeapositivefb"

Thankyouverymuchinadvance.

Hopetohearfromyousoon.

HappyNewYear!

Helen

告诉顾客TN的：

DHL:

Dearcustomer,

'sHelen.

lowingisthetrackingnumberforyourreference.

Youcantrackthematthislink:..dhl./anytime.

6889058794to1154030334

Yourkindlyinformwillbehighlyappreciatedwhenyoureceivetheitems.

Hopetohearyourgoodnew.

-

.z.

Bestregards

Helen

告诉顾客TN的：

HK挂号

Dearcustomer,

'sHelen.

lowingisthetrackingnumberforyour

trackthematthislink:ngpost./CGI/mt/

atanytime.

Yourkindlyinformwillbehighlyappreciatedwhenyoureceivetheitems.

Hopetohearyourgoodnew.

Bestregards

Helen

PP上给顾客上退全款后的回复：

Dearcustomer,

ssuedthefull

kindlycheckyourpaypalaccount.

Thefollowingaretherefunddetails:

Refund(UniqueTransactionID*4PW74970WY282153D)

Seerelated1WF57970PV904691M

PleadonottakefurtheractionasI'ndlyrepaywhenyou

receivetheitemswillbehighlyappreciatedhere.

Ifanyfurtherconcerns,pleadofeelfreetocontactme.

-

.z.

Bestwishes,

Helen

Dearcustomer,

It'sHelenagain.

It'smyhonortosolveyourissues.

CouldImakesureyouhavereceivemypreviousletterandwhetheryousatisfywiththesolutionsI

offeredtoyou.

Thankyouverymuchinadvance.

Hopetohearfromyousoon.

Helen

写过PP的note

Dearsir,entthemtohim

tacttothebuyerandhe

theDHLtrackingnumber:

hearfromyousoon.

Bestregards

Helen

Hisorryforthisinconveniencecaudandgladyouhavereceivedthecorrectitems;Thankyouvery

muchforagreeingtorevitheLowDSR'sonshippingtimeandthenegativefeedback;

ABayconsider1or2starsonDSR'venworthananegativefeedback,Ihopeyoucouldgive

againforyourgreathelp.

退款后取消交易：

Dearcustomer,

forgivemethisdelayreply.

-

.z.

thedetais:

rdertomakethe

ecancelthetransactionwitheachother"

Ifyouareagree,llleaveapositivefeedbackto

OK"

Ifthereareanyotherquestionsconcerningourproductsandpany,be

gladtohelp.

Hopetohearfromyousoon.

Bestregard

Helen

教顾客修改中差评：

Dearcustomer,

Thankyouforyourkindlyreplytome.

Pleabepatienttowaitforthefeedbackrevisionrequesttoyouwithin24hoursandI

willtelephonetoyouaboutthissteps.

willfindthisrequestonyour

ametime,Ihave

attachedtheinstructionforyourreference.

Iwillappreciateyourkindlyhelpifyoucouldre-ratetheDSR's(detailedllerratings)

andrevithenegativefeedbackforme;Ifyoudon'twannagiveme5starsonshipping

-

.z.

time,adon'tleavea1or2starsforme,becaueBay

willconsider1-2starsworthananegativefeedback.

hasatime

limitforrevisingaLowDSRandnegativefb,Ihopeyoucouldhelpmeoutatyour

ou!

Haveagoodday!

Helen

PP有问题，给顾客去信：

Dearcustomer,

ls.

houghttondtheitemstoyouonJan.16th.

However,ellsmetondtheitemstoyou

assoonasyourtheyfinishedthisinvestigation.

Couldyouhelpmetosolvethisissue"IwouldliketoissueyouafullrefundorIwillndtheitems

assoonasyourpaymentisclearedinmypaypalaccount.

However,hinkyouwantmetoissueyoua

'smyhonortosolveyourissues.

Hopetohearfromyousoon.

Bestregards

Helen

-

.z.

Ebay上买，金额大希望MASSPAY,走快递

Dearcustomer,

ls,mynameisHelen.

youbid30itemsinmyshop.

Becauyourorderisinbulk,avethepaypalfee

forbothofus.

Atthesametime,youknowabouttheweightof30tsoffurniture,whichyou

bought,isveryheavy,about14KG

Inordertomakethetransactionsmoothlyandyoucanreceivetheitemssafelyandfast.I

stronglyremendedwecanshipthembye*pressmail,thoughtheshippingcostwillbea

littlebithigherthannormalairmail.

Forthisbigissue,oldme

that:thee*pressmailfeetoyourcountrywillbeverylowifthepackageweightisover

cessary,youcanbuymorefurniture'fferyoua

greatpromotion.

Sincerelyyoucanconsiderthetips.

Yourearlyreplywillbegrateful.

Bestwishes

-

.z.

Hilly

询问是否是真正的AG衣服：

Dearcustomer,

Thankyouforyourinterest.

Wehave10yearsofe*perienceinmaking18"dollclothes;Ourproductsweremadeof

high-qualitymaterialsandtheywerehand-madebythee*periencedartificers.

WearenotaffiliatedwithAmericanGirl®.Thedollclothesfoundonthepagesare

designedandmadetofitthe18InchDollbuttheyarenotAmericanGirl®brand

merchandi.

Ourdollclothesfitall18inchsoft-bodieddolls(includingtheAmericanGirl®Doll).

Ifyouhavean18inchdollyouknowsheneedsagreatwardrobefilledwithdollclothes

18Inchdollisreadyforanyadventurewiththedoll

clothesavailablehere.

Pleabelieverme:Greatitemsatgreatprices!

Hopetohearfromyousoon.

Bestregards

Helen

-

.z.

HaveQuestions"Pleacontactusanytimethroughebaycontactller.

PleanotethattheitemsarenotmadebyPleasantpany/AmericanGirl®/BittyBaby®.nnowayaffiliatedwith

PleasantpanyLLC.

Hithanksforvisiting!ls,Aprofessionalteamtodesignandllclothesfor18"doll(likeAmericangirl);

wealsohavefurniturefor11.5"doll(likebarbieandfashionroyalty),sillyshapedrubberbandsandplushtoys.

Greatitemsatgreatprices!Shippingdiscountandfree-giftpromotionsofferedallthetime!ls,bidingwithconfidence!

写过低分好评的顾客：

DearEli,

ls,mynameisHelen.

Thankyouverymuchforyourpurchaandpositivefeedbackforme.

Pleadon'obeagoodllerandwanttoeachcustomersatisfy

,

thatOK"

Iknowyoumusthavethegoodbuyere*perienceinmyshopforyourfeedback,thedelivery

waslongerthanIe*ssyoumustnotsatisfywiththistransactiononshippingtime.

blysorryforthelongwaitingto

acceptmysincerelyapologyforit.

Infact,wusuallyittakes10-15business

days(upto3weeks)toreceive,Andduringtheshipment,Christmasdaywasingatthatmoment.

YouknowmyitemslocationisinHK,thenumberofshippingpackagewasintensivelyincreasing

duringtheholidayason,whichcaudtheHongKongairport’spackageamountwasoverloaded.

r,

elyhopeyoucanforgivemethisinconvenience

acceptmysincerelyapologyforit.

MydearEli,couldIknowwhetheryoucanforgiveme"Andinfact,ifyouleftthe1-2starsrating

llconsideritriously,mesitwill

sincerelyhopeyoucanhelptoreviitagain"Ifyouare

agree,makesure

youwanttohelpme"

Iwanttorendtheitemsorissueyouthefullrefundtoyouassoonasyouagreetohelpme.

MydearEli,ifyoufeelit'soffensive,r,thankyouallthesamethat

-

.z.

ouforyourtime.

Hopetohearfromyourgoodnews.

Bestregards

Helen

20天后未收到后开了PPdispute,先确认地址，然后请等1，

DearCustomer,

ls,mynameisHelen.

I’oublecheckedourdataba,andyouritem

wasdispatchedonJan.20th.

Itnormallytakes10-15businessdaystoarriveastheitemwasshippedfromoveras(fromHK)by

directinternationalparcelrvice(therateoflostparcelsisonly0.05%)butwithoutatracking

number.

Idohopeyoucouldgetyourproductatearliestpossible,andourshippingteamdidtheirbestto

dispatchthemfasterandsafer,howeveritemsnowyourparcelisdelayedbypostofficeor

hespringholiday,

emswillbedelayedabout7days

don'tworryaboutit;theitemisonthewayandmayreachyouverysoon.

Sincerelyaskingforyourunderstandingandhopingyoucouldwaitforonemoreweekuntil

annotreceiveitonthatday.I'dliketogiveyouafullrefundorrendthemto

you.

Ifyoudon'tlikethisway,I'rewillingtorepaymeafter

theitemarriveyou,ousomuchforyourunderstanding.

Pleadon'tworry,I'uarantee100$relyhopeyou

ousomuchinadvance.

derstandingandkindnessishighlyappreciatedhere.

Isincerelywishyouandyourfamilyhappyeveryday.

Bestwishes,

Helen

介绍自己：

-

.z.

Ifyouareinterestedinotheritems,don’anbrowinour

eBayshop:.pecializeinclothes

for18"doll(likeAmericangirl);wealsohavefurnitureforBarbiedoll,sillyshapedrubberbandsand

ngdiscountandfree-giftpromotionsofferedallthetime!Enjoyyour

purchasing.

开ca后，同意沟通，如果选择重发请先关ca，否则可以退款：

Dearcustomer,

Thankyouforyourkindlyreplyandconsiderationtome.

Thankyouforkeepingintouchwithme.

Ihavejustdoublecheckedourorderdetailinourdataba,yourproductwasnttotheeBayaddress

ouhavenotreceivedituntilnow,Isuppoyouritemwasdelayedorlost

duringshippingaccordingoure*perience.

Inordertosaveyourtimeandcoveryourloss,we’dliketorendtheitemtoyouwithonefreegifts.

r,couldyouhelpmetoclotheeBaycafirst,youknoweBay

wit'checkoutmyeBay

orethan3year*eiteasy.

Ifyoudon'tlikethisway,inordertocoveryourlossandmakeyouhappy,I'dliketogiveyouafullrefund

rewillingtorepaymeaftertheitemarriveyou,ouso

muchforyourunderstanding.

sorryagainfortheinconveniencecaud.

Yourchoicewillbehiglyappreciatedhere.

-

.z.

Bestregards,

Helen

设置自动回复:

Dearcustomer,

forgivemy

wantmetosolve

r,tiencetowaitwill

behighlyappreciatedhere.