DialogueB
(A:JimBrownB:Receiver)
A:Hello.ThisisJimBrownoftheExportDepartment.MayIspeaktoMr.Wang?
B:I'msorry,butheisoutoftheofficerightnow.
A:Whenwillhebeback?
B:Heshouldbebackatanymoment.
A:IwonderifyoucouldgiveMr.Wangamessageforme?
B:Yes,certainly.Justaminute.I'llgetapen.(Pau)Okay,pleacarryon.
A:Therewillbeaveryurgentmeetingatthreeo'clockandIwouldlikeMr.Wangtoattendit.
B:Okay,anurgentmeeting…threeo'clock…MayIaskwhatit'sregarding?
A:Yes.It'sregardingtheforeignexchangemarketandoursalesstrategythisyear.
B:ShallItellMr.Wangtoprepareanymaterial?
A:Yes,thankyou.
B:I'lllethimknow,Mr.Brown.
A:Thankyouverymuch.Bye.
B:Bye.
DialogueC
(A:MaryB:ReceiverC:John'svoice)
A:Hello.IsJohnin?
B:No,canItakeamessage?
A:No.Ireallyneedtotalktohimpersonally.
B:Wouldyouliketoleaveamessageonhisvoicemail,then?
A:Yes.Thankyou.
B:HoldonandI'lltransferyou.(Pau)
C:Hi,thisisJohn.I'mnotavailabletotakeyourcall,butplealeaveyourname,numberand
abriefmessage.I'llgetbacktoyouassoonaspossible.
A:Hi,John.It'sMaryandIreallyneedtotalktoyou.Iwon'tbeabletogotothepartywith
you.Pleacallmeat556-3243whenyougetback.
转告消息
DialogueA
(A:RobertB:PeterC:Mike)
A:Hello.
B:Hello.IsthatMike?
A:No,thisisRobert,hisbrother,speaking.
B:Ohhello,Robert.ThisisPeter.Howareyou?
A:Fine,thanks,andyou?
B:I'mverywell.IsMikethere?
A:Yes.I'llgogethim.
C:Hello.Mikespeaking.
B:Hello.Mike?ThisisPeterspeaking.I'msogladI'vegotholdofyouatlast.
C:Wereyoutryingtogetintouchwithme,Peter?I'moffto-day.
B:That'sgoodtoknow.Listen,Mike,I'vegotnewsforyou.
C:Whatisit?
B:MysisterJaneiscomingbackfromAmerica.
C:That'sgreat.Whenisshecomingback?
B:Nextweekend.
C:Nextweekend?OK.AndIwanttoknowhowlongshewillstayherethistime.
B:Aboutaweek.Let'sgettogethertonightandplanapartyforher.
C:Allright.I'llcometoyourplaceat8o'clock.
B:Good.I'llbewaitingforyou.
C:Seeyoulater.
B:Good-bye.
DialogueB
(A:StanSummersB:CarlMattlews)
A:Hello.
B:Hello.CanIspeaktostanSummers,plea?
A:Speaking.
B:Oh.Mr.Summer.Youdon'tknowme,butthisisCarlMat-tews.I'mcallingonbehalfofDave
Kennedy.
A:Oh.Soyou'reafriendofDave's.Howisheanyway?
B:oh,he'sdoingwellandwillbepromotedagain.
A:That'sgoodtohear.Carl,whatareyoudoinginNewYork?
B:DaveandIareattendingaconferenceattheHiltonuntilThursday.AndDaveisbusynow.Sohe
gavemeyourtele-phonenumberandletmegiveyouacall.Hewantstoknowifyouwillhaveany
timeatalltogottogethertonightorThurs-dayevening.
A:Well,tonightthere'sabanquetIhavetogoto.ButThursdayeveningI'mfree.
B:Good.Thursdayevening.Andwhattimewouldsuityoubest?
A:Seven-thirtywouldbegoodforme.
B:Yes,that'sfine.Sothat's7∶30p.m.onThursdayatHilton.
I'llbookthetable.Andmyroom's2120.Dave'sis2122.YoucancallusfromthelobbyandI'll
comedown.
A:Fine.I'mlookingforwardtoit!
B:Me,too.SeeyouonThursday,then.
A:PleasayhellotoDaveformeandthankyousomuchforcall-ingme.Good-bye.
DialogueC
(A:RolandB:Mr.Zhang)
A:Hello.MayIspeaktoMr.Zhang?
B:Yes,speaking.
A:Hi,Mr.Zhang.ThisisRoland.MissLeetelephoned.Sheaskedmetoaskyouifyouwould
beabletomeethertodayat3∶30p.m.
B:Sorry,butI'llhaveameetingthen.Pleatellmehercallnum-berandI'llexplainittoher
personally.
A:MissLeesaidshewouldnotbeinherofficethisafternoon,butyoucanpageher.
B:Whatisthenumberofherbeeper?
A:It's6594968-99806.
B:Fine.Thanksforthemessage.Good-bye.
A:Bye.
长途电话
DialogueA
(A:OperatorB:HelenKentC:Edna)
A:Hello.Overasoperator.MayIhelpyou?
B:Yes.I'dliketomakeacollectcalltoJapan.
A:Yourname,plea?
B:It'sHelenKent.
A:Whowouldyouliketotalkto?
B:I'nt.
A:nt?
B:That'sright.
A:Whatnumberareyoucallingfrom,plea?
B:Fromcode513,432-6748
A:AndthenumberinJapan,plea?
B:Countrycode81,areacode138,andthenumberis846-8972.
A:Holdtheline,plea.I'llputyourcallthrough.
C:Edna.
B:''verythinggoing?
C:you?
B:Verygoodindeed.
C:How'stheweatherthere?
B:It'ttwodaysonthe
wentdowntown,doingsomeshoppingandvisitingthemuumsandplaceslike
that,andthingswehaven'tethere.
C:Oh,great!
B:Wehadaveryverygoodtime…Mom,isDadin?
C:No,hewentouttotheclubandwon'tbebackuntillateafternoon…Whattimeareyougoingto
comeback?
B:'mnotsure.
C:Ok,takecareofyourlf.
B:Well,Mom,.
C:Haveanicestay,bye.
DialongueB
(A:OperatorB:)
A:Operator.
B:Hello.I'dliketomakeacalltoAustralia.
A:Youcancalldirectifyoulike.
B:Oh,canI?
A:Yes,plea.
B:CouldyoupleatellmetheinternationalprefixandthecountrycodeforAustralia?
A:Yes,iththe
internationalcodewhichis00.
B:Whattimedothespecialratesapply?
A:Betweensixintheeveningandeightinthemorning,sir.
B:IwonderifIcanchargethiscalltomyhotelroom.
A:Certainly.Tellmetheroomnumberandyourname,plea?
B:ThisisMr.Mainroom215.
A:OK,Mr.Ma.I'lltellthefrontdeskclerkthechargeafter-wards.
B:Thanksverymuchforyourhelp.
A:You'rewelcome.Bye.
B:Bye.
DialogueC
(A:OperatorB:RonSmithC:MarilynPeters)
A:LongDistance.MayIhelpyou?
B:Yes.I'dliketoplaceanoverascalltoLondon.CanIdialdi-rect?
A:No,sir.I'mafraidnot.
B:Oh,Ie.Howaboutthecharges?
A:Thechargesvaryaccordingtothetypesofcallyoumake.Thecheapestisastation-to-station
call,thenaperson-to-personcall.Theminichargewillapplyforthefirstthreeminutes,theneach
additionalminutewillbecharged.
B:Oh,letmethinkofit…Couldyouputthroughacollectcallforme?
A:Certainly.Whoareyoucalling?
B:It'saMrs.Peters.MarilgynPeters.
A:Andwhat'sthenumberyouarecalling?
B:It'sLondon,9981-6432.
A:Andyournameandnumber?
B:Myname'sRonSmithandthephonenumberis356-2210.
A:HangupandI'llcallyoubackinafewminutes.(Pau).
Hello.Thisistheoperator.YouhaveacollectcallfromaMr.RonSmithinChicago.Willyou
acceptthecharges?
C:Yes,Iwill.
(Ring)
B:Yes,itis.
A:Ihaveyourcallontheline.Goahead,plea.
B:Thankyouverymuch.
打错电话
DialogueA
(A:AyoungmanB:Receiver)
A:Hello.CanItalktoMissAnnaLi,plea?
B:Ibegyoupardon?Misswho?
A:MissLi.AnnaLi.
B:I'msorry,butIdon'tknowthatname.Youmusthavethewrongnumber.
A:Comeon.IknowAnna'sthere.Letmetalktoher.
B:Sorry.There'snoonenamedAnnahere.Areyousureyouhavetherightname?
A:Sure.
B:Whatnumberareyoutryingtodial?
A:It's423-6681.Isn'titright?
B:No.Itisn't.It's423-6631.
A:I'msorrytohavebotheredyou.
B:Noproblem.
DialogueB
(A:OperatorB:ZhouQiang)
A:Operator.CanIhelpyou?
B:I'dliketomakeaperson-to-personcalltoBeijing,China.Thenumberis6634-6972,andIwant
tospeaktoMr.Qin.
A:ToMr.Qinat6634-6972?
B:Yes,that'sright.
A:MayIhaveyournameandtelephonenumber?
B:MynameisZhouQiang,andthephonenumberis756-3284.
A:Mr.Zhou,willyouholdtheline,plea?
(Pau)
Mr.Zhou,thereisnoQinatthatnumber.Willyoucheckthenumberagain,plea?
A:WhatthenumberIgaveyou,operator?
B:It's6634-6972.
A:Oh,I'msorry.Itshouldhavebeen6634-6672,not6972.I'vegivenyouawrongnumber.
B:Areyousurethistime?
A:Yes.
B:OK.Letmetryagain.
A:Thankyou.
DialogueC
(A:Mrs.CharlesB:Clerk)
A:Hello.ThisisMrs.Charles.I'dliketobuyanewcar.Couldyouoffermeanewtypeofthecar,
plea?
B:Oh,Madam,buywhat?
A:Anewcar.AndI'vegotasmallfamily,twochildren,andIhaven'tgotalotofmoneyand…
B:Oh,oh,Madam,Madam.I'mafraidyouhavethewrongnum-ber.
A:Isn'tthisthecarstore?
B:No.It'sMike'sSportingGoods.
A:Oh,sorry.Doyouknowthenumberforacarstore,then?
B:No.Idon't.Isuggestyoulookinthephonebook.
A:I'msorrytohavebotheredyou.
B:Noproblem.
分机、占线
DialogueA
(A:OperatorB:MaryC:Jim)
A:Hello.DodgeAutomobiles.HowmayIdriectyoucall?
B:CouldIhaveextension239,plea?
A:I'msorrythenumber'ngaged.Wouldyoucaretowait,plea?
B:Sure.
(Afewminuteslater.)
A:Thelineisfreenow.I'llputyouthrough.
C:Hello.ThisisJim.WhomamIspeakingto,plea?
B:It'sMary.
C:Oh,Mary.
B:Wherewereyoulastnight,Jim?Iwaitedforyouforalmostanhour.
C:Oh!I'msorry.Icompletelyforgot.
B:Youforgot!Whatdidyoudolastnight?
C:Istayedin…Iwasstudying.
B:No,youweren't.Isawyouataquarterpastvenandyouwerewithanothergirl.
C:I'msorry,Mary.I'llexplaineverything.Itwon'thappena-gain.
B:Itcertainlywon't.I'mnevergoingtoeyouagain(Maryhangsupthereceiver).
DialogueB
(A:SusanB:JohnC:OperatorD:Mike)
A:DoyoumindifIuyourphone?
B:No,notatall.Goahead.It'soverthereinthecorner.
A:IwonderifIcouldmakealongdistancecall?
B:Ofcour.
(Pau)
A:Hello.I'dliketheextension4130,plea.
C:Sorry.thenumberisbusynow.Willyoupleaholdtheline?
A:No,I'lltryagianlater.
(Afewminuteslater)
A:Hello,operator.Extension4130.Wouldyouputmethrougha-gain,plea?
C:OK,thelineisfree.Justamoment.(Pau)Well,it'sringing,goahead,plea.
A:Hello,Mike?It'sSusanspeaking.Thelinewasverybusy,andittookmequitealongtime
gettingtoyou.
D:Yes.I'msorry.I'vebeenbusyonthephone.Howareyou,dear?
A:Notverywell.Somethingawfulhappened.WewenttothePor-tobelloRoadandsomeonestole
myhandbag.
D:Oh,dear,didyouloalotofmoney?
A:No,onlyafewpounds,butmypassportwasinthebag.That'swhatI'mreallyworriedabout.
D:YoumusttellyourembassyaboutitandIthinkthey'llissueyouwithanewone.
A:I'dbettergotomorrow.
D:TheymightnotbeopenonSaturday,soyououghttoringthemtocheckfirst.
A:Yes,I'lldoittomorrow.
D:AndSusan…
A:Yes?
D:Don'tbetooupt…it'snottheendoftheworld.
A:OK.I'mgettingbetter,thankyou,dear.Good-bye.
D:Bye.Susan.
电话故障
DialogueA
(A:OperatorB:LinPing)
A:Operator.HowcanIhelpyou?
B:Yes.Theconnectionwasbad.TherewasalotofechoandIcouldn'thearwell,willyouputme
throughagain?
A:I'mawfullysorryforthetrouble.I'llconnectyouagain.
(Afewminuteslater)
B:Operator.I'vejustbeendisconnectedfromanumber.Couldyou…
A:I'msorry,sir.Couldyouspeakalittlelouder,plea?There'sabadconnection.
B:Yes.I'vejustbeendisconnectedfromanumber,andnowthere'snoanswer.Couldyoutellme
ifthere'ssomethingwrongwithmyphone?
A:Whatnumberwereyouspeakingto,sir?
B:2743-1120.
A:Oh,2743-1120.Idoubtifit'syourphone.We'vebeingalotoftroubleinthatareatodny.There
maybeafaultonline.
B:Oh,Ie.
A:I'lltellourengineersaboutit.Pleatellmeyournameandnumber,I'llcallyoubacksoon.
B:Myname'sLinPingandmynumber's3512-6762.
(Abouttenminuteslater)
A:(ringing)Hello,isthat3512-6762?
B:Yes,itis.
A:Mr.Lin.We'vecheckedthatline,therewasaminifaultonit.
Thenumber'sringingforyounow.Itshouldbeallrightthistime.
B:Thankyouverymuch.
DialogueB
(A:TomB:Sue)
A:Hello,Sue.It'sTom.
B:Hi,Tom?
A:I'vebeentryingtogetholdofyouforever.
B:Really?I'vebeingstayedathomealldaylong.
A:Butyourlineisalwaysbusy.
B:Oh.Maybethereceiverisoffthehook.
A:Ie.I'mcallingtoinviteyoutodinnertonight.
B:What?Icanbarelyhearwhatyouaresaying.
A:I'mcallingtoinviteyoutodinnertonight.
B:Theconnectionistoobad.Wemusthavegottenourlinescrosd.
A:Whydon'twehangupandtryagain.
B:Goodidea.
(Ringing)
A:Hello,It'sme,again.
B:Oh,Tom.Yousaidadinner,tonight?
A:Yes.
B:Ican'ttonight,motherhasacold,Imuststayathomeandlookafterher.ButI'dlovetosome
othernight.
A:Oh,what'sapity!You'dbettertupanappointmenttoeadoctorassoonaspossible.
B:Yes.Thankyou.
A:I'llcallyoubacklater,Bye-bye.
B:Bye.
DialogueC
(A:OperatorB:LiMing)
A:Hello.HowcanIhelpyou?
B:Hello.Look,Ithinkmyphoneisoutoforder.
A:Whatemstobetheproblem?
B:I'vebeentryingtogetthroughtoanumberforthepastfifteenminutes,butIkeepgettingafunny
noi.
A:Areyousureit'stherightnumber,sir?
B:Yes,I'vecheckedinthetelephonebook.Arethelinesover-loaded?
A:Whatkindofsoundisitmaking?
B:Acontinuousbeepingsound.AndIcan'tgetaproperdialingtone.I'mcallingfromanotherline.
A:Youmayhaveafaultonyourline.I'llreportittotheengi-neers.
B:Thankyouverymuchforyourhelp.
A:Don'tmentionit.Bye-bye.
B:Good-bye.
结束电话
DialogueA
(A:MaryB:Julia)
A:Hello.IwishtospeaktoJulia.
B:ThisisJuliaspeaking.
A:Oh,howdoyoudo,Julia.ThisisMaryspeaking.
B:Mary,Irecognizedyourvoicerightaway.I'mgladyoucalledme.
A:Julia,listen,um…I'mcallingtoaskyousomequestionsaboutJim,youknowhim,don'tyou?
B:Sure.
A:What'shelike?
B:Well,whyareyouaskingadoutJim?
A:Well,Iwanttotryandgetapart-timejobathisstore…
B:Oh,well,Jim'saniceguy…Imeanhe'llgiveyoudecenthours,adecentwage,andplentyof
breaks.
A:Well,thatsoundsgood.Um,whatdoeshelooklike?I'vegottomeethimattheSunt
RestaurantforlunchandIcan'tre-member.
B:Oh,well,he'saboutthirty-six…
A:Hu-hum.
B:…six-foot-two…
A:Right.
B:…oh,hasdark,wavyhairwithalittlegrayatthetemples.
A:Oh,soundskindofnice.
B:Mm.
A:Um,ishe,aformalkindofguy,ordoeshedresscasually?
B:Oh,herarelydresscasually.Healwayswearsthree-piecesuitsandties——dressverymuch
instyle.Oh,Mary,I'dbettergonow.
A.Isthebosscomingby?
B:Yeah,andIhavetofinishthisreportbyfour.
A:OK.I'llletyougetbacktoyourwork.
B:I'llcallyouagainlater,OK?
A:Callmeathome.Iwanttohearallabouthim.
B:(businesslike,tocoverup)Certainly,I'llmakesurehegetsyourmessage.Good-bye.
DialogueB
(A:PhilipB:Tom)
A:Hello!Isthatyou,Tom?
B:Philip!Yes,thisisTom.
A:Oh,howdoyouknowit'sme?
B:I'dknowyourvoiceanywhere.
A:Ican'tbelieveIgotholdofyouatlast.Andwhathaveyoube-ingdoing?
B:Yeah,Ihaven'tbeenhomealotlately.AndI'vehadalotofworkandsocialengagements.Oh,
Philip,whendidyougetbacktoLondon?
A:Ijustcamebackaboutaweekago,Itriedtocontactyoubyphoneveraltimes,butyouwere
notin.
B:Sorry,Sorry.Didyouhaveaniceholiday,then?
A:Lovely.IwenttoScotlandandtravelledaroud.
B:DidyougouptotheHighlands?
A:No.IstayedatahotelnearLochLomondforafewdaysandcamebacktoLondondownthe
westcoast.
B:Didyouhavegoodweather?
A:Quitegood,andeverybodywasverykind.Peoplearen'tquitesuchahurryupthereyouknow.
B:HowIadmireyou!Oh,IfeellikeI'mundertoomuchstrainthedays.Ineedaholidayindeed.
A:Well,Isupposo.
B:Oh,somebody'satthedoor.Ihavetogo.AndIhavetosay“good-bye”.Nicetalkingtoyou.
A:Samehere,bye-bye.
DialogueC
(A:ReceiverB:Mr.Kent)
A:Hello,AustralianTradingCompany.CanIhelpyou?
B:Hello.Yes.ThisisMr.KentofOrientalLtd.Weareinterestedinthecarpetsadvertidbyyou
andIthinkthecarpetwillfindareadymarketinourcountry.
A:MayIhaveyourspecificinquiry?Ifyoumakeaninquiry,wecanofferyoufirm.
B:Couldyougivemesomeideaaboutyourprices?
A:Well,ifyouplea,Icanndourpricesheetstoyoubyfax.
What'syourfaxnumber,plea?
B:6885486.Ifyourpricesarefavourable,wecanplacetheorder.
A:Bytheway,enquiriesforcarpetsaregettingmorenumerous.
You'dbetterplaceyourorderassoonaspossible.
B:Ie.Well,I'llthinkaboutitandcallyoubacktodiscussittosomedetailssoon.
A:OK,I'llbelookingforwadtohearingfromyou.Good-bye.
B:Good-bye.
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