投诉信格式

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英语投诉信的写作格式及模板

商务英语信函是国际商务活动的重要交流手段,而商务英语投诉

信又是其中不可或缺的一种类型。以下是整理的一些投诉信模板，希

望对英语学习者有帮助。

投诉信

(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。

(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受

到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽

快得到满意的答复。

投诉信经典句型归纳

(1)Itisagreatpitythatwefindthereissomethingwrong

with…

(2)Wouldyouplealetmeknowwhetherornotyou

can…assoonaspossible?

(3)Ihopethatmyproblemwillgetyourkind

consideration.

(4)Iamsuretherearetechnicalormanmadeerrors

involved.

(5)lhopeyoucanmakeaninvestigationintothismatteras

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soonaspossible.

(6)IhopeIcangetmyrefundassoonaspossible.我希望能

尽快收到退款。

(7)Iamwritingtomakeacomplaintabout…

(8)Ifitisnotproperlyttled，Iwouldaskyoutogivemy

moneyback,orIwouldcomplaintotheconcernedauthorities.

(9)Oneannoyingaspectofyourrviceis…

(10)Ihavebeenpleadwithyourrvicesforyears，but

nowIfeelverydisappointed.

(11)Iwouldliketodrawyourattentiontothe

problem/fault…

(12)IamwritingtoinformyouthatI

find…unsatisfactory.

(13)Iwishtoexpressmydissatisfaction/disappointment

about…

(14)Itwouldbehighlyappreciatedifyoucould…

(15)Itrustyouwilltakemycomplaintsriously

and…

SAMPLEWRITING

Directions:

Youliveinaroomincollegewhichyousharewithanother

ditverydifficulttoworktherebecauyour

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/Shehaspartiesin

theroomandsometimesborrowsyourthingswithoutasking

you.

WritealettertotheAccommodationOfficeratthecollege

and:

1)askforanewroomnextterm,

2)youwouldpreferasingleroom,

3)explainyourreasons.

DearSirorMadam,

Iamwritingtoexpress/

dissatisfaction/disappointment/concernregarding

prefertomoveintoasingleroom

nextmester,asIfindtheprentsharingarrangement

inconvenient.

Imustexplainthatthereasonformydissatisfactionismy

roommate’thing,his

friendsareconstantlyvisitinghim;foranother,heregularly

holdsnoisyparties.

Tosolvethisdifficulty/improvethissituation/crackthis

hardnut,Ihopetodrawtheattentionoftheauthorities

eyouwillagreethattheonlysolutionfor

ore,Iwouldbe

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gratefulifyoucouldfindasingleroomforme,preferablynot

inthesamebuildingbutasneartothecollegecampusas

possible.

Yourssincerely,

LiMing

投诉信的结构

(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。

(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受

到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽

快得到满意的答复。

二.投诉信经典句型归纳

(1)Itisagreatpitythatwefindthereissomethingwrong

with…令人非常遗憾的是我们发现……有问题。

(2)Wouldyouplealetmeknowwhetherornotyou

can…assoonaspossible?你们是否可以告知我能不能尽快

……

(3)Ihopethatmyproblemwillgetyourkind

consideration。我希望您能考虑一下我的问题。

(4)Iamsuretherearetechnicalormanmadeerrors

involved.我确信出现了技术或人为的错误。

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(5)lhopeyoucanmakeaninvestigationintothismatteras

soonaspossible.我希望你们能尽快调查此事。

(6)IhopeIcangetmyrefundassoonaspossible.我希望能

尽快收到退款。

(7)Iamwritingtomakeacomplaintabout…我写信

是为了投诉……

(8)Ifitisnotproperlyttled，Iwouldaskyoutogivemy

moneyback,orIwouldcomplaintotheconcernedauthorities.

如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投

诉。

(9)Oneannoyingaspectofyourrviceis…你们的

服务项目中一个令人不满的地方是……

(10)Ihavebeenpleadwithyourrvicesforyears，but

nowIfeelverydisappointed.多年来我一直很满意你们的服务，

但现在我非常失望。

(11)Iwouldliketodrawyourattentiontothe

problem/fault…我想让您知道这个问题/错误

……

(12)IamwritingtoinformyouthatI

find…unsatisfactory.我写信是为了告诉你，我发现

……令人非常不满意。

(13)Iwishtoexpressmydissatisfaction/disappointment

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about…我想表达我对……的不满/失望。

(14)Itwouldbehighlyappreciatedifyoucould…如

果你能……我将万分感谢。

(15)Itrustyouwilltakemycomplaintsriously

and…我相信你会认真对待我的投诉，并且……

三.投诉信参考范文：

Directions:

Youliveinaroomincollegewhichyousharewithanother

ditverydifficulttoworktherebecauyour

/Shehaspartiesin

theroomandsometimesborrowsyourthingswithoutasking

you.

WritealettertotheAccommodationOfficeratthecollege

and:

1)askforanewroomnextterm,

2)youwouldpreferasingleroom,

3)explainyourreasons.

Don’tsignyourownnameattheendofyourletter,

using“LiMing”instead.

DearSirorMadam,

Iamwritingtoexpress/air

dissatisfaction/disappointment/concernregarding

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prefertomoveintoasingleroom

nextmester,asIfindtheprentsharingarrangement

inconvenient.

Imustexplainthatthereasonformydissatisfactionismy

roommate’thing,his

friendsareconstantlyvisitinghim;foranother,heregularly

holdsnoisyparties.

Tosolvethisdifficulty/surmountthisdifficulty/improve

thissituation/crackthishardnut,Ihopetodrawtheattention

eyouwillagreethatthe

onlysolutionformeistomoveintoaroomofmyown.

Therefore,Iwouldbegratefulifyoucouldfindasingleroom

forme,preferablynotinthesamebuildingbutasneartothe

collegecampusaspossible.

Yourssincerely,