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21Don'tpanic!

Annaistakingtheleadonthecompany'

needssomehelp!

outwhatitis!

Thipisodefocusonpolitelyaskingforhelpandadvice.

Phrasfromtheprogramme:

Iwouldbemostgratefulifyoucouldgivemesomehelp.

PleacouldIaskyouforsomeadvice?

Iknowyou'rebusybutcouldyousparemeafewminutesofyourtimeplea?

Transcript

Narrator

Hello,welcomebacktoTipTopTradingwhereeveryoneisgossipingaboutPaul’s

toleadthecompany’snewstockmanagementsystemfor

thenewlar-curvedfruit.

(Denionphone)

Deni

YesAnna…thenewgirl…she’sdonereallywellalthoughIdon’tknowwhatexperience

she’sgot….anyway,aboutthehairdresryoumentioned,ohIlovedhisaftershave…

Tom

Ican’tunderstandit.I’vegotalltheexperienceandalltheideas…she’sjustsucha…

Anna

ointerrupt,Ijustwantedtocheckyou’reokwithmeleadingthisstrategy

forstockmanagement.

Tom

,youderveit.

Narrator

ThatwasanicetouchAnna.

Anna

ButTom,nowyoumusthelpme.

Tom

Eh?!

Narrator

Anna!That’erwhatI’vealwaystoldyou

aboutpoliteness?

Anna

Bepolite–yesyoukeeptellingmethat.

Narrator

Andifyouwantsomeonetohelpyou,askthem,don’ttellthem–evenifitisTom!

Anna

Ohright.I’minabitofapanic.I’’tknowwhereto

begin.

Narrator

Wellstartbyaskingyourcolleaguesforhelplikethis:

Iwouldbemostgratefulifyoucouldgivemesomehelp

PleacouldIaskyouforsomeadvice?

Iknowyou’rebusybutcouldyousparemeafewminutesofyourtimeplea?

Goon,giveitatry!

Anna

Right,thanks.I',boutearlier.I’malittlenervous

aboutleadingthisstrategythingandIwouldbemostgratefulifyoucouldgiveme

somehelp…plea?

Tom

n’tyousay,I’dbedelighted.I’velostcountofthenumberof

projectsI’veleadovertheyears.

Anna

Great,…wheredoyouthinkIshouldbegin?

Tom

Well,givemeafewminutesandI’lljustfindsomeoftheexcellentworkIdidlastyear.

Basically,you’…

Paul

AhAnna…justpoppingoutforsomebiscuits…err,how’sthestockmanagement

strategycomingalong?

Anna

OhverygoodPaul…actually,pleacouldIaskyouforsomeadvice,plea?

Paul

Yesofcour…althoughIdon’tknowifI’llbemuchu!

Tom

…nowwheredidIsavethodamndocuments?…

Anna

I’mverygratefulforthisopportunitybutI’

lookingforsomehisoldworkbut…

Paul

Really?!Tobehonest,thisisn’tTom’elikethisIwouldaskDeni.

Anna

Deni!?

Paul

Yes…shemayonlybetheofficeassistantbutshealwayshaswordsofwisdom.

Right…custardcreamsorchocolatedigestives?

Anna

What?

Paul

Biscuits?

Anna

Oh…,Deni,Iknowyou’rebusybutcouldyousparea

fewminutesofyourtimeplea?

Deni

OfcourAnna,alwayshappytohelpyou.

Anna

Wellyouknowthestockmanagementcontrolsystem?

Deni

Theoneyou’venowgottoworkout…welldoneforgettingthat!

Anna

ydon’KwritingitdownforPaulbut

howdoIputitintopractice?There’sjusttoomuchtodo!

Deni

’stthingyouneedtodoistolookatour

currentsystem.

Anna

dothat?

Deni

Easy!JusttaketheliftdowntothewarehouandspeaktoMrIngleandthenwrite

downwhatyoufind–anddrawupanactionplanoftasksyouneedtodo–likea

shoppinglist–I’mverygoodattho.

Anna

GoandeMrIngle?OhdoIhaveto.

Deni

He’pproachhimintherightwayhewon’tbiteyourheadoff!

Anna

What?Bitemyheadoff!Oh…well,ifhewon’tbiteme…thenIsuppoIshouldgo

foryouradviceDeni,,I’mgoingtogo

andehimrightnow.

Narrator

Makeanactionplan!neDeni,you’resmarterthanyoulook!

AndwelldoneAnna,youeventuallygotthehelpyouneededbyusingthephras:

Iwouldbemostgratefulifyoucouldgivemesomehelp

PleacouldIaskyouforsomeadvice?

Iknowyou’rebusybutcouldyousparemeafewminutesofyourtimeplea?

Remember,ifyou’restuckforideasjustaskforhelp…butmaybenotTom,Iwonder

howhe’sgettingon?

Tom

(shoutingacrossroom)HereAnna,I’,allmyideasfrommylast

stockcontrolproject…pythe,they’rebrilliant.

Anna?Anna!

Paul

…toolate,I’custardcreamTom?

Narrator

’shopesheusthophrasto

askforhelp,otherwishemightgetherheadbittenoff–anditcouldgetvery

messy!Seeyounexttime.

22Thesmoker

AnnaisofftomeetMrIngle,thewarehoumanager,todiscussstockmanagement.

Butshefindshimdoingsomethingdangerousandillegal!Sheneedstoaskhimto

thowshemakesthisrequest.

Thipisodefocusonpolitelyaskingamemberofyourteamnottodosomething.

Phrasfromtheprogramme:

Wouldyoumindnotdoingthatplea?

I'mafraidit'sagainstcompanypolicy.

I'mafraidit’snotpermitted.

Sorrytohavetoaskyouthisbut…

Transcript

Narrator

Hello,welcomebacktoTipTopTradingwhereAnnaisgoingdownstairstospeakto

warehoumanager,’relookingabitnervous…

Anna

saysifIspeaktohiminthewrongway,hemightbitemyheadoff!

Narrator

’sjustanexpressiontomeanhemightbeabitaggressive.

Anna

Oh!

Narrator

You’llbefine,justutherightpolitephras…oh,andsmile!

Anna

OK,hereIam…

(Warehoudooropens)

Anna

MrIngle,areyouthere?I’dbemostgratefulifyoucouldgivemesome…oh,what’s

thatsmell…andsmoke…MrIngle!

MrIngle

Oh,oh(coughs)

Anna

’resmoking!

MrIngle

Well…it’smylunchbreak…soI’mallowedtosmokeacigarette,aren’tI?

Anna

Really?Areyousure?

Narrator

No,he’snotAnna!Smokinginsideapublicbuildingisillegal–it’’s

dangeroustoo-you’vegottodosomethingaboutthis.

Anna

,er,MrIngle,youmustn’tsmoke…it’swrong.

MrIngle

Sayswho?

Anna

Err,Me?

Narrator

’te,ing,‘would

youmindnotdoingthatplea?’

Anna

I’e,wouldyoumindnotdoingthatplea?

MrIngle

Why’sthatthen?

Narrator

He’snotbeingveryniceishe?,‘I’mafraidit’s

againstcompanypolicy’.Goonyoucandoit.

Anna

MrIngle…I’mafraidit’…itisactuallyagainstthelawto

smokehere…and…it’snotanicesmell,isit?

MrIngle

Well,smellsOKtome.

Anna

Well,I’msorrytohavetoaskyouthisbutyouneedtoputitout.

MrIngle

Putwhatout–thecat?!

Anna

dtoextinguishyourcigarette…plea.

MrIngle

Sayswho?

Anna

Well,I’msureyourteamwouldn’tliketoeyoubreakingthelawandbesides,it

uldbeawful.

MrIngle

Yeah,Isuppoitwould.

Anna

Icouldgetyousomenicotinegumifyoulike?

MrIngle

No,it’sOK.I’llstubitout…asyouaskedsonicely.

Anna

’llkeepitacretthistime,butpleadon’tdoitagain.I’m

afraidit’sjustnotpermittedoncompanypremis.

MrIngle

Yeah,whatever!

Anna

OhandMrIngle,!

Narrator

tyourcoolandexplained

thereasonswhyheshouldn’’shopehedoesn’tdoitagainAnna.

Anna

vergottoaskhimaboutstock

management.

Narrator

Well,maybeit’sbesttoleaveitforanothertime?

Anna’shadatrickydaysofardealingwithMrInglebutshewasfirmandfairinthe

’sareminderofthephrassheud:

Wouldyoumindnotdoingthatplea?

I’mafraidit’sagainstcompanypolicy.

I’mafraidit’snotpermitted.

Sorrytohavetoaskyouthisbut…

Paul

AhAnna,thereyouare….(sniffing)Haveyoubeensmoking?

Anna

No!

Paul

,Iknowyou’reunderpressure–butsmokingin

thebuildingisnotpermitted.

Anna

Bbbut…

Paul

betterstepintomyofficeandwe’lltalkabout

this.

Narrator

Ohdear!Anna’’shopesheexplainsthemix-up,butthat

ext

time,bye!

23Riskybusiness

AfteraccusingAnnaofsmokingintheoffice,Paulthinkstheteamneedsanupdate

tthephrasyouneedtotalkaboutbeing

safeatwork.

Thipisodefocusonthephrastobeudduringafiredrillintheoffice.

Ifyoueafire,raithealarm.

Walkcalmlytoyournearestfireexit.

Meetatthefireasmblypoint.

Nosmokingoncompanypremis.

Transcript

Narrator

,theboss,

mistakenlythinksAnna'sbeensmokingoncompanypremisandshe'stryingto

explainherlf.

Anna

But,but…

Paul

Frankly,I''reahardworkerbutitdoesn'tmean

youcangoagainstcompanypolicy.

Narrator

Anna,rememberthephraswe'velearntaboutamisunderstanding!

Anna

,Ithinkthere'sbeenamisunderstanding.

Paul

Amisunderstanding?Howcanyouexplainthesmellofcigarettesmoke?Thisisa'no

smoking'building.

Anna

owntothewarehoutospeaktoMrIngleand…well…

someoneelwassmoking.

Paul

What!?Someonewassmokinginthewarehou?Gollygosh,that'shighlydangerous.

WhowasitAnna?

Anna

Err…well…Ican'altwithitanditwon'thappenagain.

Narrator

Yes,youdealtwithitverywellAnnabutcanyoukeepyourcretaboutMrIngle

safe?

Paul

oulikeabiscuit?

NowIreallythinkit'stimewehadareviewofourhealthandsafetyprocedures.

Paul

Deni,couldyougathereveryoneroundinthemeetingroomplea.

Deni

(Onphone)I'llhavetocallyoubackMarge.(Hangsup)Couldyouallgatherinthe

meetingroomplea,Paulhassomethingimportanttosay.

Tom

WhatisitDeni?Isitaboutmyfantasticsalesfiguresagain,huh?

Deni

dedurgent.I'dbetterbringsometea.

Paul

unately,therehasbeenanincidentinthe

ehasbeensmokingandI'mnothappy,soIthoughtIwould

remindyouofourhealthandsafetyprocedures.

Tom

Notthisagain!

Paul

eepsafewemustfollowsomesimplerules.

Deni,what'sthefirstone?

Deni

(Slurpstea)Ifyoueafire,raithealarm–ohandcallthefirervice.

Tom

Yeah,youloveeingthofiremen,don'tyou,Deni!

Paul

oucouldtellustheotherrule?

Tom

earthefirealarm,getoutquick.

Paul

weshouldwalkcalmlytoournearestfireexit,followingthe

greensigns,gooutsideandmeetatthefireasmblypoint.

Deni

Yes,andIwilltakearegisterofwhoishere,usingmyredpen(slurpstea).

Paul

DoyoumindnotslurpingDeni?

Deni

Thisisthirstywork.

Paul

veryoneclearaboutwhattodoifthereisafirealarm?

Tom

It'susuallyafalalarmanyway.

Paul

That'a,whataboutsmoking?

Anna

asn'tme,itwasMrIngle.

All

MrIngle!

Paul

Ie,uldhavetoldmeAnna.

Anna

Sorry!

Paul

Right,I'workeveryone…ohandtakea

biscuitwithyou.

Narrator

SoAnna'sletthecatoutofthebag–MrInglewon'tbeplead–butatleastshe

esomeofthephraswe'veheard

today,thatcanbeudinanemergency:

Ifyoueafire,raithealarm.

Walkcalmlytoyournearestfireexit.

Meetatthefireasmblypoint.

Nosmokingoncompanypremis.

Tom

SorrytointerruptPaul…butthefirealarm'sgoingoff!

Deni

Don'hingwillbeOK.(Onphone)Jane,I'llhavetocallyou

back…yes,,where'smyredpen?

Narrator

goingtobetheendofTipTopTrading,willitreallygoupinsmoke?Findoutnext

.