商务口语

商务英语⼝语情景对话100篇（前30篇）

商务情景对话（共30篇）Tableofcontents⽬录

1Faxes传真

2TelephoneCalls电话

3MakingTelephoneAppointments电话预约

4Memos备忘录

5BusinessCorrespondence商业信函

6PlacinganOrder下订单

OfficeTalk办公室谈话

7CoWorkers同事

8Boss⽼板

9Brainstorming集体讨论

10Commuting乘公交车上下班

11TheWorkingLunch⼯作午餐

BusinessTrip商务旅⾏

12InternationalBusinessTravel国际商务旅⾏

13DressingforBusiness商务着装

14HotelSituations旅馆情景

15NegotiatingtheSubway乘地铁

ClientReception接待客户

16ReceivingClients接待客户

17EntertainingClients招待客户

19FactoryTours参观⼯⼚

BusinessCommunizations商务交流

20PersonalIntroductions个⼈介绍

21SmallTalks聊天

22DefivefingBadNews传达坏消息

23PoliteQuestions礼貌提问

24Farewells道别

Negotiation谈判

25ClarifyingtheStakes说明利害关系

26MakingConcessions做出让步

27DiscussingtheBottomLine讨论底线

28AcceptingandConfirming接受和确认

29HardBargainersVSSoftBargainers强硬的对⼿和温和的对⼿

CompanyOrganization公司结构

30CEO执⾏总裁

1Faxes传真

Dialogueone

M:Canyouhrequiteafewverytime

nsitivematterswiththisca.I'mafraidIcan'twaitanylonger.

F:otrytocontacttheirlawyermanytimes,but

everytimeIcallhiscretarysayshe’inningtothinkheis

tryingtoavoidme.

M:That'sifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthe

macallandeifhecanfaxthemfirstthing.

F:WhatifIcan'tspeaktohimdirectly

F:HowdoIfindMartin’sfaxnumberIsheinyourrollerdesk

M:No,butyoucanalsocalltheirofficeandaskthecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumber

latertoday.

F:Ok,I'llgetonitfirstthing.

M:Besureyoudo,IneedthobriefsASAP

Dialoguetwo

M:Didyouputthismorning'sfaxesonmydeskI'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycame

inlastnight.

F:Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughpretty

blurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.

M:Yeah,you'regoingtohavetocallthemandgetthemtobeingrefax,thecopiesaresodark,Ican'tmakeoutmeaningof

thewords.

F:Whataboutthatone

M:ThisoneThisoneissolightandIcanneitherreadit,howcanIbeing

F:YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.

M:Yes,butthiswouldhavetorefaxitwell,andlookthere'sabout3pagesmissing,itlookslikethefaxmachineeight-halfmy

importantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.

F:Iguessthefaxmachineisoutofpapertoo,don'tworry,I'llhavesomeonelookatitthisafternoon,andthemeantime,I'llhave

yourdocumentsrefaxedtoourotherfaxmachine.

2TelephoneCalls电话

Dialogue1

A:Hello,Tracyspeaking,HowmayIhelpyou

B:wouldliketospeaktoyourdirectorofhumanresources,,Plea.

A:Justa'llchecktoeifsheisatherItellherwhoiscalling

B:ThisisBillBurtonfromMilfordInsurance,I'mcallingtoregardstoourmeetingnextTuesday.

A:Thankyou,youpleaholdforamomentI'llchecktoeifsheisavailable.

B:Noproblem.

A:I'msorry,isawayfromherhasalreadyleftforyouliketoleaveamessageforher

A:I'msorry,Ididn'tquitecatchthat,couldyouplearepeatthenumber

B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.

A:I'msorry,,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect

B:Yes,andIreprentMilfordInsurance.

A:Iwilmakesurereceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.

B:Thankyouverymuch.

Dialogue2

A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall

B:I'dliketospeaktosomeoneaboutrervations.

A:Icanhelpyouwithdatewouldyouliketomakearervationfor

B:We'llbearrivingMay12th,butIwouldliketomakerervationsforpenthou.

A:Oh,I'msorrysir,IonlyhandlebookingsforourstandardpersonyouneedtospeakwithisTonyParker,hemakesallthe

arrangementsforourexecutive,he'snothererightItakeyournameandnumberandhavehimgetbacktoyou

B:Whendoyouexpecthimbackin

A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright

B:nameisSamcancontactmeat660-843-3235.

A:Couldyoupleaspellyourlastnameforme

B:'sD-A-R-C-Y.

A:Darcy,andyourphonenumberis660-843-3233

B:That's3235.

A:Sorry!'llhaveTonycallyoufirstthingtomorrowmorning.

TelephoneAppointments电话预约

Dialogueone

M:Hello,HereBertonspeaking,whatcanIdoforyou

F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumisdmewhenyoucalledmy

officethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday

thereanypossibilitywecanmovethemeetingtoMonday

M:I’mafraidIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturn

F:Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsuppoIcanshutoffsomethings,yes,wecan

arrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatworkforyou

M:Thatshouldbefine,shallwesayabouttwoo’clock

F:Perfect,Ilookforwardtoeingyouattwoo’clocknextThursdayafternoon,ifyouneedtochangethetime,plsfeelfreeto

callmeonmylfphone.

M:ThanksBurdon,I’lleyouonThursday.

Dialoguetwo

F:Hello

M:Hello,isDorasavailable

F:ThisisDoras,whoiscallingplea

M:Hi,Doras,thisisMikecallingfromparker’sdentistry,I’mcallingtoconfirmyourappointmentfortomorrowmorningatarea

withdoctorparker.

F:Oh,Ialmostforgot,thankyouforcallingtoremindme,actually,IdoneedtochangethetimeofmyappointmentIhavea

scheduleconflict,andIcan’tmakeitthatearly.

M:IfIputyouinthatlatersport,wouldthatworkout

F:Itwouldhavetobeafterlunch,doyouhaveanythingavailableabout2o’clock

M:Sorry,theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkuntilat4:00,wouldthatbeabettertime

F:That’sallright。Ithinkweshouldmakeitat1:15,canyouputmedownforthattimealot

M:Noproblem,Ihaveyourappointmentchangedtotomorrowmorningtotomorrowafternoonat1:15

F:Wonderful,thanksverymuch。

4Memos备忘录

Dialogue1

A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstartwhereisanyone

anyway

B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.

B:Didyougetthememo

A:WhatmemoTheyhavn'tanymemothiswholeweek,IcheckmyinboxeveryIhavn'tenanything.

B:ldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.

A:YouknowhowthingsgetpilotaboutmydeskwhenI'ometimesIdomanypleathings,butIalwaysread

allthememosgoarround,surewerendtowholeoffice

B:Itshouldhavegotarroundtoeverybody,'tyoueverlookat

meassagespostonthebulletinboard

A:I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,

I'llhavetotalkourcretaryaboutit.

'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.

Dialogue2

A:,Ineedtotakeadictationforme.

B:Yes,sir;

A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready

B:Yes,sir,Goahead.

A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,

theuofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.

B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications

A:yinthisofficebetweenemployees,butalsoanyoutsidecommunciations.

B:Butsir,manyemployeesuinstancemessagingtocommuncatewithclients.

A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuinstancemessaginginthisoffice,it

,plea,erewe

B:Thisapplytointernalandexternalcommunications.

A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthe

condn,stionregardingthisnewpolicymaybedirctlytothedepartmentof

his.

B:Isthatall

Dialogueone.

A:DidyouetheletterIgotfromBradformfilmsTheynttherespondstoyourphonecalllastweek.

B:Ifyouwanttoesomethingaboutmycalllastweek,whydidn'ttheyntittome

A:Iguessitmusthavecontactinformation,sotheyntitaddresdincareofyourdepartmenthead,anyhow,theywroteto

confirminreadingwhatyoudiscusdaboutmiltoncontract.

B:CanIeitfirstinconds？

A:Sure,hereitis.

B:Dear,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscusd,our

meetingistoreviewthecontractdetails.

A:Didtheyaskyoutontthefilesbeforehand？

B:Let'se,We'llbegratefulfslike...Hey!

Wasthereanythingelwasndalongwiththisletter？

A:Idon'tthinkso,whydoyouask？

B:Theletterwrites:pleafindtheenclodcopyofouragendaforyourreview,Idon'teanythingelintheenvelope.

A:uldgivethemanothercall.

Dialogue2.

A:Canyouhelpmeforaminute？

B:Sure,whatIcandoforyou？

A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,I

.,buttheproblemisIdon'tknowthenameofcontactperson.

B:YoucanjustputDearSirorMadam,officialenotpersonal,youcanwritetowhommaycorcerned.

A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",How

isthat？

B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.

A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"

B:Right,doyouneedthemtorespond？

A:Yes,theletterwouldhaveasurveyinside,udIwritethat？

B:Youcantellthem"Pleafindingtheenclodcustomerrvicesurvey,elalso,youcansay:"Attachacustomer

survey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleareturnthesurveywithoutdelyas

morepolitewiththisaarlyasconvenience."

B:Great!andwhatdoyouthinkIshouldcloitwith？

A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyouroryoursincerely,youcanalso

n'tthinkitwouldbepropretybecauyoudon'iously,shouldhavethem.

B:OK,Thanksalotforyourhelp!

6PlacinganOrder下订单

Dialogue1

A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewt

B:WewillneednewcartridgesforalloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthree

mewhenwemadeourordertothesupplier,eudto

aswegivethemaheadsupacoupledaysinadvance,theycanusuallyfillthe

order.

B:OK,eanythingelweneedtoorder

whileIamatit

A:ldreallytry

todobetteraboutwaiting,ewhatyou

candotoexpeditetheorderthistime.

B:OK,willdo.

Dialogue2

A:MayIhelpyou

B:Yes,astandingagreementwithyoucompany,sowewillneed

thesameamountaslasttime.

A:aveanordernumberWhat

nameistheorderlistedunder

B:beris184796A.

A:Yes,norderforthreecasofcartridges,itthatwhatyouwouldliketorefill

B:Yes.

A:Istherethecorrectbillingaddress

B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.

A:dershouldbedeliveredbeforetheendofthedayonMonday.

B:Thankyou

7CoWorkers同事

Dialogue1

A:I'mrealyfedupwithHarry!He'sthebiggestairheadI'ysmakescarelessmistakes,andhe'sapainto

workwith.

B:Yousouldn''ouare

negativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.

A:Youonlysaythatbecauyoudon'pleinyourdepartmentemtocapableand

,ontheotherhand,spendsourprojectmoneylikethere',

she'aysleaveat5:00pmsharp.

A:Isn'tthereanyoneoughhe'sfresh

outthecollegeandstillabitgreen,heisagreatco-worker.

B:'sahardworker,easytogetalongwith,honest,ything

he'slackinginixperience.

A:Maybethat'swhyhe'ssonice!

Dialogue2

A:Doyougetalongwithyourco-workers

B:stherearealwaysafewrottenapplesinthebunch,rgaret.

Idon'tknowwhymanagementhasn''saterriblegossip.

A:Doyouthinkmanagementshouldfiresomeonejustbecautheygrossip

B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtelling

'snottrustworthy,andinmyopinion,Ithinkshe'snuts.

A:Sohowdoyoudevelopgoodrelationshipsintheoffice

B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'reawareofother

peopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyou

workwith.

A:Ithinkyou'oesemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.

8Boss⽼板

Dialogue1

A:Howarethingsattheofficelately

B:ksago,wegotanewboss,andIcan'allyunreasonableaboutourworkload.

Sincehecame,I'vebeensobusyIhaven'thadtimetobreathe!

A:Thatbad,huhWhatabouthispersonalityIt'saniceguyatleast

B:nlygiveustoomuchwork,tantlyyellsatusor

waysdegradingtheemployees.

A:Whataterribleworkingenviroment!HaveyoutriedtotalkanyoneaboutitMaybethebossofyourboss

B:Iwasgoingto,mesomuchworktodothisafternoonthatI

B:Ifitwasn'tforthemoney,probelmis,Ican'tsupportmylfifIdon'twork.

A:sslikethatTodealwithhimeveryday,youshouldgetarai!

Dialogue2

A:Doyougetalongwithyourboss

B:asonlyonetimeIdidn'treallyagree

withher.

A:Whenwasthat

B:adforhim,becauitissohardtofindajobthedays,

andhehasafamilytosupport.

A:Well,hesouldn''syourboss'responsibiltytomakesureemployeesaresafe,andalsodoing

theirjobs.

B:beingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.

A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss？

B:sattheofficerespectourbossalot.

A:sabigdifferenceinhowmuchyouenjoyyourjob.

B:on'tlikeyourbossorco-workers,theycanmakeyourlifemirable.

9Brainstorming集体讨论

Dialogue1

A:Haveyouthoughtupanygoodideasforourbusinessproposal

B:Ihaven'wmybrainisn'tfunctioningtoday.

A:Maybeyoushouldtakeabreak,you'vebee

wonderyourmindisn'tverysharpnow.

B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.

A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.

B:Wecoulddothat,butIhatetoputeverythingonhold.

A:You'reright,it'snogoodtohavethingsupintheairfortoolong.

B:Well,whatdoyousuggestIt',we'justhavetoo

muchtodo.

A:couldbetheproblem

B:lewerealwaysontimetowork,theymightgetmore

doneinthemorningbeforelunch.

A:That',uldaddalittletime

toeveryone'sday.

B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'thinkit'sa

problemwithtoomuchworkload.

A:

wouldlighteneveryone'sload.

10Commuting乘公交车上下班

Dialogue1

A:Where'sBillTheambassador[m'bsd]tingisttostartat9am.

B:He'w,'snoteasycommuting

ldcuthimsomeslack.

A:Eventhoughthetraficisbumper-to-bumperoutthere,Idon'tthinkit'sthetrain,

remember

B:Oh,that',thetrainshouldn'ansthereisonlyoneexplanation....Billmusthaveoverslept.

A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'

getstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.

B:That'sright,becauhe'sgottogettothetrainstationfromhishou,thentakethebluelineintothecity,thenswitch

,thetrip'sgottotakemorethan2hours.

A:Whydoesn'thejustdrivetowork

B:It',thetrafficcominginfromthesuburbsisanightmare.

Dialogue2

A:Ican'mutingwithpublictransportationiskillingme.

B:Itcan'tbethatbad.

B:'drawbackisthatthe

upovertime,ifyoutakeiteveryday.

A:That'inkingabouttakingthebuverydaymakesmetired!Hey,howdoyougetto

workeveryday

B:'tlivetoofaraway,soit''sonlyaboutatenminutebikeridefrommyhoutothe

office.

A:I'llbetit'sgoodexerci,too...agoodwaytokeepfit.

B:Yes,notonlyagoodwaytokeepinshape,ou'restresdoutbyyour

commute,I'mreleasingallthestressofthedaywithmine.

11TheWorkingLunch⼯作午餐

Dialogue1

A:Excume,DonIhatetobotheryou,avetimetobriefmeontheMartin

accounttoday？

B:Oh,that'herearesomethingsIneedtoshare

,gosh,Idon'tknow....Thingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeout

mightbeoverlunchbreak....

A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....

B:It'sokay....I'vealreadyhadveraldaysinarowworkingthroughlunch....

A:Howaboutthis....Wecanmakeitaworkinglunchthisafternoon,andI''llbemy

treat.

B:Youdon'thavetodothat....

A:yourfavoritefastfoodI'llcatertoyourtaste.

B:ActuallyIdolikeChine....Let'smakeitadateforChopSueyandtheMartinaccountatabout12:atsound

good？

A:Great.I'llbringthefood.

Dialogue2

A:Forourlunchmeetingwiththeinvestors,dowehavetomakearervationattherestaurantordowejustshowup

B:Usuallyforlunch,wedon'thavetorerveatable,eonthesafeside,I'llorderatable

atsuityourschedule

B:Areyouplanningontreatingtheinvestorstoafull-courmeal？

A:Yes,we'llstartwithappetizers,followwithasoupandsaladcour,thenmaindishesofprimeriborcordonbleuchicken,

andfinishupwithadeliciousrichdesrtofsomesort.

B:That'llbeprettyheavyforamid-daymeal,don'tyouthink？

A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.

B:Withyourprimeribandchickenchoices,you'dbetterhopenobody'svegetarian.

A:ll,it'sthecompanywhoisfootingthebill.

12InternationalBusinessTravel

Dialogue1

A:Ihearyou'right

B:Yes,ly,it'sgoingtobemyfirsttimeleavingthecountry.

A:AreyouriousYouhaven'tevenbeenanywhereonvacation？

B:No,nifIdon'tgetachancetotravelonmypersonaltime,atleastIcan

traveloncompanytime!

A:Well,uappliedattheembassyforavisa

yet？

B:Yes,itwasn'dtodowasfilloutthepaperworkandpaytheapplicationfee.

A:YouleavenextTuesday,rightWhattimeisyourflight？

B:verythingexceptformyluggageready.

A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandeyouoff.I'llstillbeabletomakeitintotheofficeby9.

B:Thatwouldbegreat!Thanksalot!

Dialogue2

A:HowwerethingsintheTokyobranchwhenyouwerethere？

B:Good!'snicetoesomeimprovementfora

change.

mayhavetroublewhentheygotoopenupbusinesshere.

A:Whywouldyousaythat

B:Theyaren'realotofculturaldifferencestoaccountfor.

A:I'llsay!thingIcansay,theyarereallyhospitable.

B:HaveyoueverbeentoJapan？

A:Sure!Ijustgotbackyesterday.I'mstillsufferingfromjetlag.

13DressingforBusiness商务着装

Dialogue1

DidyouethewaythatBriancametoworkyesterdayEversincehecamebackfromthatconferenceinSiliconValley,he's

'slikehe'sdecidedtomakehimlfathomeinhisoffice.

Idon'tknowhowlongit'lltakebeforethemanagementtalkstohimaboutit.

theworkingatmosphereisalotmorerelaxed

sfromtheinformationtechnologyindustry..thereisn'tsuchalargedivisionbetweenhome

andoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.

Maybeso,butitemskindofstrange,whichtherestofusinwhiteshirts,darksuites,andties.

It'snotasbadasthat...s,didn'tyouhearwhatBrianfound

onhisdeskthismorning？

What'sthat

'stheirwayoftellinghimthathisnewstyleofdressing

downisnotquiteacceptable.

Dialogue2

Evenifourcompanydidn'thaveadresscode,Istillthinkpeoplewouldwearformalclothingtowork.

Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmostcofortalbein.

Maybethat'stureforsomepositions,essfor

successYoucan''sjustnotrespectfultoyouclient.

ratherhaveadown-to-earth,honestandsolidsalespersonthanapainted,

patentleaather,designersuitesalesman.

Maybeyou'reright,butI'lltakemysneakersandjeansanyday!

14HotelSituations旅馆情景

Dialogue1

F:Hello,welcometopristarmayIdoforyou？

M:Hi,yes,Ihaveacretarycalledandbookedaroomacoupleofweeksago,therervationshouldbeforadouble

bed,nonesmokingroom.

F:Andwhatnameofrervationmadeunder？

M:ItshouldbeunderSteveJhonson

F:Mmm,letmee,itemsthereisnoJhonsonlistedaroomfortonight,isthereanyothernamethatyourervationlist

under？

M:No,hereistheconfirmationnumber,wouldthathelpItis898007,Ihadtheroombookedwithvisacoldcard.

F:Ah,yes,hereitis,youhaveastandarddoubleroom,nonsmokingonthe3rdfloor,Ijustneedtoesomeanditificationand

thecreditcardyoubookedtheroomwithifyoudon’tmind.

M:Sure,hereititbeposibletocheckoutandpaythebillinthemorning,also,whattimeisbrackrved？

F:Thereisacontinentforbreakfastfrom6:00amto10:00am,isinthelarby.

Alsoyoucanpayyourbillinthemorning,butwerequirea20%departitoffront,butIcanjustkeeparecordofyourcrediton

,I’vegotyouontupifyoucouldjustsignhere,andinashowhere,hereisyourroomkey,anythingelIcandoforyou？

M:Yes,couldyoucallmeataxiplea？

Dialogue2

M:Excume,canyouhelpmeI’dliketochangemyroomifpossible,Icouldn’tsleepatalllastnight,thepepoleintheroom

nextmineweremakingalotofnoi,alsoifallthepossible,I’dliketheroomdoesn’tlookatthestreet,betweenthenoisy

neighborandhighawayoutside,Ididn’tsleepbutwake.

F:Iamsosorrytohearthatsir,letmecheckandewhatisavailable,whatroom,whatroomareyouinnow？

M:I’monthe6thfloor,room698,I’vhavemanyproblemswiththatroom,justthismorning,Icalledsomeoneupto5thtoassure

thebathroom,itdidn’twork,anditstilldoesn’twork.

F:Oh,dear,well,itlookslikelywehaveafewroomforavailable,canIputyouintoaroomon17thfloorithasabackhole

F:Letmecheckyououtofyouroldroom,youhavetosignhere,andacknowledgethechangesandalsothechargesfor

yourpreviousroom.

ThenIcanholdyouuptoroom1780.

M:Mmm,Idon’tthinkthechargesareright,canyouexplainthemplea

15NegotiatingtheSubway乘地铁

Dialogue1

A:It'smyfirstvisittoPrague,I'llbehereforthreedaysforaconference,thenIhaveadayonmyowntodosomesighteing

yousuggestIewhenI'mhere？

B:blemistransportation,ethecityis

veryold,nlyhavethreeorfourdaystovisit,youdon'twanttospendthem

styoutakethesubway.

A:ThesubwayButisthereasubwaystationnexttomyhotelIhavetogobetweentheconferencecenterandthehotel

veraltimesaday.....

B:Noworries,there'sasubwaystationattheconferencecenteritlf,andashuttlefromyourhoteltotheconferencecenter

udoyourpersonalsighteing,youcanfirsttaketheshuttletotheconferencecenter,

thenhoponthemetro.

A:Isitexpensivetorideontheunderground？

B:Youcangetadailypassi,youcan

paybytrip,whichisabout50centsto2dollarachtrip,dependingonhowfaryougo.

A:Isiteasytogetlost？

B:No,no....it'retwolines,onethatgoesinacircle,etlost,

therearealwayssubwayattendantsthatcanhelpyoufindyourway.

Dialogue2

A:Excume,canyouhelpmefigureouthowtogettotheWudaokousubwaystationfromhere？

B:Sure....firstyou'aokoustationisonthelightrail,soyou'll

ldcostyou5yuan.

A:AnafterIbuytheticket,whereshouldIgo？

A:soItransferfromredtoblue,thenhowlongdoIridetheblue？

B:You''sabigstation,sotherewilllikelybealotofpeoplegettingoffat

transfertothelightrailthere,you'llhavetoexitthesubwayandprenttheunudportionofyour

combinationtickettotheticketmaster,they'llgiveyouanewtickettouonthelightrailsystem.

A:Itsoundssocomplicated!

B:No,notthereally,don'tworryaboutit,likeIsaidthere'llbealotofpeopletheredoingthesamethingthatyouaredoing,so

justfollowthecrowd,There'sonlyonedirectiontogo,soyouwon'rthontheYellowline,and

you'lleWudaokouinjustacoupleofstops.

A:Thanks!

16Receivingclients接待客⼈

Dialogueone

F:HowcanIhelpyou？

M:Yes,IamJimsmirsonfromedson’dliketoeMrSmith.

F:Doyouhaveanappointment？

M:Yes,heknowsIammeetingisat7o’clock.

F:IwonderingifMrSmithforgotyourmeeting,Iamafraidheleftthisofficethismorningandheisnotexpectedbackuntilafter

mefindoutifhemadeanarrangementforsomeoneeltomeetwithyouinhisplace,willyoupleahaveaat？

M:sure.

F:Yeah,MrMirson,IjustcheckedwiththeirofficemanagerMsTerry,shesaidMrSmithbriefedheronyourproject,sheisjust

finishingupourmeetingnow,sheshouldbemeetyouyoulikemetoshowyouaroundforyourwaiting

M:Thatwouldbeverynice,thankyou!

F:RightthiswayMrMirson,wecanstartwithourfrontoffice,whenMsTerry

isready,youmaytakelatthefront6thfloor,thereisaconferenceroomalreadyprepared.

Dialogue2

F:Goodafternoon,whatcanIdoforyoutoday？

M:Yes,IwaswonderingifIcouldspeaktoanyoneaboutestablishwithyourcompany.

M:IwasawareIneedtomakeanappointment.

F:Oh,itisnoproblem,IcaneifanyoneisavailablenowtomeetwithyoupleawaitjustamomentGoheadandhavea

yourlfcomfortable.

M:Thankyou!

F:Thanksforwaiting!ijusttalkourcrul,itisabusytimeforusrightnow,butifyoudon’tmindwaitingabout10minutes,Ican

arrangeforyoutotalkwithSusan,shecanhelptoanswerthequestionyouhaveaboutinvestmentgones,here,takethis

numberandwillletyouknowwhenisthetime,whenyournumberiscalled,Susanwouldbereadytoeyou.

M:Whereisheroffice？

F:Itisonthe3rdfloor,taketheadfeeatfront,andwhenyougettheitisthefirstdoorontheright.

M:Thankyou,IamsureIshouldn’thaveanyproblemoffindingit!

17EntertainingClients招待客户

Dialogue1

A:Hi,I’mMikefromFlorenceIncorporated.I’llgladyou

yourflight？

B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.

A:alayovertoo,isthatrightYoumustbetired.

B:letosleepontheplane.

A:Good!Here,urfirsttimetoSeattleI’dbehappytotakeyouaroundthiscityandshow

youthesightstonightifyou’reuptoit.

B:'retookind.

A:I’vealreadymadeahotelrervationforyou,let',I’dliketohaveadrink

sothatwecangetbetteracquainted.I’ards,I’vemade

e’sthatschedulesound

toyou？

B:ouforyourhospitality.

Dialogue2

B:Doyouwantmetodrophimoffatthehotel,ordoIhavetokeephimamudthiveningaswell？

A:ards,you

canfollowupwithashow.

B:Howmuchismyentertainmentbudgetthen？

A:Justnotexceed$800tonight.

B:Don’tworry.I’,Ireallydon’tenjoymylfwhenI’mentertainingclients.

A:Well,it’syourjob,isn’titTrytohaveamorepositiveattitude,it’,whileyou’reat

it,whydon’tyouinvitehimtoplaygolfthisSaturdayaswell？

B:ngtokeepmanagementhappy.

18AccommodatingForeignClients接待国外客户

Dialogue1

F:Hello,MrHenson,welcometoBeijing!Isthisyourfirsttimetovisitchina？

M:Ohno,I’valreadymadeveraltripstoGuangzhou,thisismyfirsttriptoBeijingisalotlargerthanIexpecteditwouldbe.

F:Yes,Beijinghasbeenbrokenoverthelastfewyears,therearealotofimprovementchangingbemadeforOlympic,what

wouldyouliketoewhenareyouhere？

M:IhopetohavetimetovisitgreatwallwhenIamhere,Ialwayswanttogothere,Ithinkitwouldbearealshamebycameall

thewayinBeijinganddidn’tmakeoutthewall,doyouthinkIhaveachancetoeit？

F:Icanprettysureitcanbearranged,thewallisashortdistancefromthecity,butwecouldmakearrangementsfordriverto

takeusouttovisitthegreatwallduringwhenourafternoonbreaks,IalsorecommendyoutovisitTian’anMenSquareand

citywhileyouaddit!

M:Yes,thatwouldbenice,wouldIhaveatourguidetotourcompletelyvisittheplaces？

F:Don’tworry,Iwouldbeabletogoalongwithyou,overthenextfewdays,ifyouhaveanyquestionsorproblems,Iwillberight

heretohelpyouout,Icanbeatranslatorandtourguide.

M:Thankyouverymuch.

F:Mypleasure,IhopeyourvisittoBeijingisveryenjoyable!

Dialogue2

F:MrHenson,wouldyouabjecttoWangfutranslatingforusIamafraidmyEnglishisverypoor,itwillbeabadjob