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目录
DaytodayOffice日常事务
1Faxes
2TelephoneCalls
3MakingTelephoneAppointments预约
4Memos备忘录
5BusinessCorrespondence商业信函
6PlacinganOrder下订单
OfficeTalk办公室谈话
7Coworkers同事
8Boss老板
9Brainstorming集体讨论
10Commuting乘公交车上下班
11TheWorkingLunch工作午餐
BusinessTrip商务旅行
12InternationalBusinessTravel国际商务旅行
13DressingforBusiness商务着装
14HotelSituations旅馆情景
15NegotiatingtheSubway乘地铁
ClientReception接待客户
16ReceivingClients接待客户
17EntertainingClients招待客户
18AccommodatingForeignClients接待国外客户
19FactoryTours参观工厂
BusinessCommunization商务交流
20PersonalIntroductions个人介绍
21SmallTalks聊天
22DeliveringBadNews传达坏消息
23PoliteQuestions礼貌提问
24Farewells道别
Negotiation谈判
25ClarifyingtheStakes说明利害关系
26MakingConcessions做出让步
27DiscussingtheBottomLine讨论底线
28AcceptingandConfirming接受和确认
29HardBargainersVSSoftBargainers强硬的对手和温和的对手
CompanyOrganization公司结构
30CEO执行总裁
31Stockholders股东
32BoardofDirectors董事会
33ManagerialStaff管理人员
34LaborStaff普通员工
MeetingsandInterviews会议和面谈
35ExecutingMeetings开会
36PerformanceReviews业绩评估
37Agendas会议议程
38MakingRequests提出要求
Prentations业务陈述
39PreparationandDevelopingYourTopic准备和展话题
40IntroductionsandBeginnings介绍和开头
41MakingTransitionsinthePrentation陈述中的过渡
42Conclusions结论
43O&A
Data数据处理
44Trends趋势
45Systems制度
46Scheduling日程安排
47SWOTAn山sis态势分析
48StatisticalReports数据统计报告
Technology技术
49Email电子邮件
50ComputerTechnology计算机技术
51RunninganInternetBusiness网上做生意
52ElectronicGadgets数码产品
53WebbadMarketing网上营销
FinancialTopics财务话题
54Costing成本
55Budgets预算
56Auditing审计
57TheEconomy经济
58Fundraising集资
LegalTopics法律话题
59Confidentiality机密
60Lawyers律师
61Contracts合同
62Copyright版权
63Patents专利
64EnvironmentalRegulations环境条例
MarketingTopics营销话题
65MarketingSurveys市场调查
66TargetAudience目标消费者
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67PrintandMediaAdvertising印刷和媒体广告
68PromotionalEvents促销活动
69DevelopingtheMarket市场开发
SalesTopics销售话题
70SellingPoints卖点
71TradeShows贸易展览
72SalesReviews检查销售额
73ProductDemonstrations产品演示
74FollowinguponLeads线索追踪
75CustomerService顾客服务
InternationalTopics国际话题
76Sourcing得到供货
77Export／Import出口／进口
78ExchangeRates汇率
79InternationalGreetingMethods国际问候方式
BigBusiness跨国公司
80Mergers合并
81Competition竞争
82ClimbingtheCorporateLadder进入管理层
83BranchOffices分支机构
84Consulting咨询
EmploymentPractices雇用惯例
85FairPay公平薪酬
86RecruitingPersonnel人员招聘
87Retirement退休
88Partnership合作关系
89R&um6s简历
90JobInterviews求职面试
SocialandEqualityIssues社会和平等话题
91WomenintheWorkforce职业女性
92Discrimination歧视
93Welfare福利
94LaborUnions工会
95StrikesandDemonstrations罢工和示威游行
ContinuingEducation继续教育
96ManagementTraining管理人员培训
97Seminars／Workshops研究会／研讨会
98CompanyRetreats公司培训
99Teambuilding团队建设
100MBA工商管理硕士
1Faxes
Dialogueone
M:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydesk
requiteafewverytimensitivematters
withthisca.I'mafraidIcan'twaitanylonger.
F:GettingthoAndersonbriefshasbeenharderthanyoucanimagine.
rytimeIcall,His
cretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.I
ambeginningtothinkheistryingtoavoidme.
M:That'sifwemissourfilingdeadline,we
don’eta
macallandeifhecanfaxthemfirstthing.
F:WhatifIcan'tspeaktohimdirectly?
M:’em
faxedoverwithacopyalsofaxedtoMartin’soffice.
F:HowdoIfindMartin’sfaxnumber?Isheinyourrollerdesk?
M:No,butyoucanalsocalltheirofficeandaskthecretarytogiveyou
theirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
F:Ok,I'llgetonitfirstthing.
M:Besureyoudo,IneedthobriefsASAP
Dialoguetwo
M:Didyouputthismorning'sfaxesonmydesk?I’mwaitingforsome
urgentfaxesfromheadquarters,I'mprettysuretheycameinlastnight.
F:Everythingthatcameintheofficefaxmachinelastnightisallonyour
desk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybe
youtakealookatthem,ifthecopyisunreadable,I'llcallthenandask
themtorefax.
M:Yeah,you'
'tmakeoutanyofthewords.
F:Whataboutthatone?
M:Thisone?that
be?
F:Youknow,angethe
ouldsolvetheproblem.
M:Yes,k,there's
slikethefaxmachineatehalfofmy
importantfaxes,andonesthatmadeitthrougharesoblurredortoolight.
Theyareunreadable.
F:'tworry,I'llhave
someonelookatitthisafternoon,andinthemeantime,I'llhaveyour
documentsrefaxedtoourotherfaxmachine.
2TelephoneCalls
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Dialogue1
A:Hello,Tracy
speaking,HowmayIhelpyou?
B:liketospeaktoyourdirectorofhumanresources,Ms.
Jenkins,Plea.
A:Justamoment.I'llher
whoiscalling?
B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardsto
ourmeetingnextTuesday.
A:Thankyou,pleaholdforamoment?I’ll
checktoeifsheisavailable.
B:Noproblem.
A:I'alreadyleft
ouliketoleaveamessageforher?
B:Yes,pleahaveherreturnmycallwhenshereturnstotheoffice.
It'sbestifshecangetintouchwithmebefore3pmtoday,shecan
reachmeatmyofficenumber,635-8799.
A:I''tquitecatchthat,couldyouplearepeatthe
number?
B:Noproblem,rtoaskfor
extension31.
A:I'msorry,,justtoconfirm,yournameisspelledB-U-R-
T-O-N,isthatcorrect?
B:Yes,andIreprentMilfordInsurance.
A:sreceivesyourmessageandreturns
yourcallbefore3pmthisafternoon.
B:Thankyouverymuch.
Dialogue2
A:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?
B:I'dliketospeaktosomeoneaboutrervations.
A:tewouldyouliketomakea
rervationfor?
B:We'llbearrivingMay12th,butIwouldliketomakerervations
forpenthou.
A:Oh,I'andlebookingsforourstandardrooms.
ThepersonyouneedtospeakwithisTonyParker,Hemakesallthe
unately,he'snothere
keyournameandnumberandhavehimgetbackto
you?
B:Whendoyouexpecthimbackin?
A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcall
atbealright?
B:ontactmeat660-843-
3235.
A:Couldyoupleaspellyourlastnameforme?
B:'sD-A-R-C-Y.
A:,andyourphonenumberis660-843-3233?
B:That's3235.
A:Sorry!.I'llhaveTonycallyoufirstthingtomorrowmorning.
TelephoneAppointments预约
Dialogueone
M:Hello,nIdoforyou?
F:Hello,,thisisJennyJenkinsofBradfordandsonsreturning
yourcall.I’msorryyoumisdmewhenyoucalledmyofficethis
etarysaidyoucalledconcerningourmeetingnext
Tuesday?
M:YesMsJenkins,thankyouforreturningmycall.I’mgladtofinally
oletyouknowIwillnotbeabletomakeour
eany
possibilitywecanmovethemeetingtoMonday?
F:Iamsorry.I’t
bePossibletopostponeuntilyoureturn?
M:Oh,untingontakingcareofourmeetingbeforeIleave.
,wecanarrangesomething.
outThursdayafternoon?
Wouldthatworkforyou?
F:esayabouttwoo’clock?
M:Perfect!Ilookforwardtoeingyouattwoo’clocknextThursday
eedtochangethetime,plsfeelfreetocallmeonmy
cellphone.
F:ThanksBurdon,I’lleyouonThursday.
Dialoguetwo
F:Hello
M:Hello,isDorasavailable?
F:ThisisDoras,whoiscallingplea?
M:Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingto
confirmyourappointmentfortomorrowmorningat9amwithDoctor
Parker.
F:Oh,ly,Ido
schedulingconflict,
AndIcan’tmakeitthatearly.
M:IfIputyouinthatlaterslot,wouldthatworkout?
4/48
F:aveanythingavailable
about2o’clock?
M:Sorry,yopeningwehaveafterlunchis1:15,but
Imightbeabletoworkyouinat4:hatbeabettertime?
F:That’Ishouldbeabletomakeitat1:
youputmedownforthattimeslot?
M:Noproblem,Ihaveyourappointmentchangedfromtomorrow
morningtotomorrowafternoonat1:15
F:verymuch.
4Memos备忘录
Dialogue1
A:Ihavebeenwaitinghereintheconferenceroomfortenminutes
already,whattimeisthemeetingstart?Whereisanyoneanyway?
B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:Whythemeetingwaspostponed?Noonetoldmeanythingabout
it.
B:Didyougetthememo?
A:Whatmemo?Theyhaven’tanymemothiswholeweek,Icheck
ven’tenanything.
B:ldhavemadetoyour
inbox,butmaybelostinallcollectorsonyourdesk.
A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.I
knowsometimesIdomanypleathings,ButIalwaysreadallthe
memosgoaround;surewere
ndtowholeoffice?
B:Itshouldhavegotaroundtoeverybody,theyalsopostacopyof
'tyoueverlookatmessagesposton
thebulletinboard?
A:I'musuallytoobusytotakeabunchofcoffeebreakbythe
watercooler,Anyway,I'msurethememonevergettomyinbox,
I'llhavetotalkourcretaryaboutit.
'sright,Youwillneverknowwhatyourmissingoutofitif
youdon'treadthememos.
Dialogue2
A:,Ineedtotakeadictationforme,
B:Yes,sir.
A:Theyshouldgooutintraofficememorandumtoallemployeeby
thisafternoon,areyouready?
B:Yes,sir,Goahead.
A:Attentionallstaff:effectiveimmediately,alloffice
communicationarerestrictedtoemailcorrespondenceasofficial
memos,theuofinstancemessageprogrambyemployeeduringwork
hourarestrictlyprohibited.
B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealso
restrictexternalcommunications?
A:yinthisoffice
betweenemployees,butalsoanyoutsidecommunications.
B:Butsir,manyemployeesuinstancemessagingtocommunicatewith
clients.
A:Thiswerejusthavetochangethecommunicationmethods,Idon't
wantanyoneuinstancemessaginginthisoffice,itwastetoomuchtime.
Now,plea,erewe?
B:Thisapplytointernalandexternalcommunications.
A:Yes,anyemployeewhopersistusinginstancemessaging,willfirst
receiveawarning,andplacedonprohibition,andthecondn,
stionregardingthisnew
policymaybedirectlytothedepartmentofhis.
B:Isthatall?
A:Yes,pleagivethismemotypeoutanddistributetoallemployees
before4:00PM
5/BusinessCorrespondence
Dialogueone.
A:DidyouetheletterIgotfromBradformfilms?Theyntthe
respondstoyourphonecalllastweek.
B:Ifyouwanttoesomethingaboutmycalllastweek,whydidn'tthey
ntittome?
A:Iguessitmusthavecontactinformation,sotheyntitaddresdin
careofyourdepartmenthead,anyhow,theywrotetoconfirminreading
whatyoudiscusdaboutMiltoncontract.
B:CanIeitfirstinconds?
A:Sure,hereitis.
B:,bothertoyourtelephonecalllastFriday,I'm
readingtoconfirmourmeetingonJuly21st,aswediscusd,our
meetingistoreviewthecontractdetails.
A:Didtheyaskyoutontthefilesbeforehand?
B:Let'se,We'llbegratefulforthecompletetondrelatedmaterials
slike...Hey!Wasthere
anythingelwasndalongwiththisletter?
A:Idon'tthinkso,whydoyouask?
B:Theletterwrites:pleafindtheenclodcopyofouragendafor
yourreview,Idon'teanythingelintheenvelope.
A:uldgivethem
5/48
anothercall.
Dialogue2.
A:Canyouhelpmeforaminute?
B:Sure,whatIcandoforyou?
A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknow
exactlywhattosay,Idon'tevenknowhowtogetstarted,IknowI
.,buttheproblemisIdon't
knowthenameofcontactperson.
B:YoucanjustputDearSirorMadam,officialenotpersonal,you
canwritetowhommayconcerned.
A:OK,SoIfirstthanksthemfortheirbusiness,Icansay
somethinglike"weareverygratefulforyourcontinuesupport",How
isthat?
B:Good!Butalso,writeoffthebedyouwanttotellthemthereason
ofyourwriting,givethemmorereference.
A:Like"Regardingournewproductline,wewouldliketo
announceaspecialpricediscount"
B:Right,doyouneedthemtorespond?
A:Yes,theletterwouldhaveasurveyinside,andtheyshould
uldIwritethat?
B:Youcantellthem"Pleafindingtheenclodcustomerrvice
survey,elalso,youcansay:"Attachacustomersurvey".Ifyou
needresourceitrightaway,youcantellthemtheurgentbysaying"
t
morepolitewiththisaarlyasconvenience."
B:Great!andwhatdoyouthinkIshouldcloitwith?
A:Sinceyoudon'tknowthemthatwellpersonally,probablythe
bestwayiswouldbeyour?oryoursincerely,youcanalsosayBest
n'tthinkitwouldbepropertybecauyoudon't
iously,shouldhavethem.
B:OK,Thanksalotforyourhelp!
6PlacinganOrder下订单
Dialogue1
A:Ourtonercartridgesarealreadyoutofink...Couldyoumakean
orderforanewt?
B:Wewillneednewcartridgesforalloftheofficeprinters?That
willbealargeorder,ice
supplystoreweusuallygothroughmightnothavethatmanyinstock.
A:Youcandoublecheckwiththehoukeepingdepartment,butI
me
whenwemadeourordertothesupplier,thequantitywasalso
eudtoreceivingsuchbulkordersfromus.
Aslongaswegivethemaheadsupacoupledaysinadvance,theycan
usuallyfilltheorder.
B:OK,Iwillmakeafewcallsandrunourorderbyhoukeepingfirst
eanythingelweneedtoorderwhileIamatit?
A:eeiftheycandeliveritbefore
ldreallytrytodobetterabout
waitinguntilthelastminutetofillordersthatareusuallymadeona
,ewhatyoucandotoexpeditetheorderthis
time.
B:OK,willdo.
Dialogue2
A:MayIhelpyou?
B:Yes,a
standingagreementwithyourcompany,sowewillneedthesame
amountaslasttime.
A:ullupour
aveanordernumber?Whatnameistheorder
listedunder?
B:beris184796
A:Yes,norderforthreecasofcartridges,it
thatwhatyouwouldliketorefill?
B:Yes.
A:Istherethecorrectbillingaddress?
B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.
A:dershould
bedeliveredbeforetheendofthedayonMonday.
B:Thankyou.
7Co-Workers
Dialogue1
A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.
Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.
B:Youshouldn''llalwayshavesomeco-workers
ouarenegativeandstart
name-callingintheoffice,itwillmakeabadworkingenvironmentfor
everybody.
A:Youonlysaythatbecauyoudon'
'ssmartandenthusiastic.I'veneveranyoneas
cheeryassheis.
B:
6/48
mightbeapaintobearound,buthe'salsoverygoodatstayingin
,ontheotherhand,spendsourproject
moneylikethere',she'sneverwillingtostaya
aysleaveat5:00pmsharp.
A:Isn'tthereanyoneintheofficethatisaperfectco-worker?What
aboutBob?oughhe'sfreshoutthe
collegeandstillabitgreen,heisagreatco-worker.
B:'sahardworker,easytogetalongwith,
honest,ything
he'slackinginixperience.
A:Maybethat'swhyhe'ssonice!
Dialogue2
A:Doyougetalongwithyourco-workers?
B:sthereare
alwaysafewrottenapplesinthebunch,rgaret.I
don'tknowwhymanagementhasn''saterrible
gossip.
A:Doyouthinkmanagementshouldfiresomeonejustbecauthey
gossip?
B:It'snotonlythatshegossip,butshealsotriestostartproblems
amongotheremployeesbyspreadingrumorsandtellingliesabouther
'snottrustworthy,andinmyopinion,Ithinkshe's
nuts.
A:Sohowdoyoudevelopgoodrelationshipsintheoffice?
B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyour
co-workers'reawareofotherpeopleand
doyourparttomakeagoodworkingenvironment,youshouldbe
abletogetalongwithmostofthepeopleyouworkwith.
A:Ithinkyou'oesemthattherearealwaysafew
co-workersthatarehardertoworkwiththanothers.
8Boss
Dialogue1
A:Howarethingsattheofficelately?
B:ksago,wegotanewboss,andIcan't
e
came,I'vebeensobusythatIhaven'thadtimetobreathe!
A:Thatbad,huh?Whatabouthispersonality?It'saniceguyat
least?
B:nlygiveustoomuchwork,but
tantlyyellsatusor
waysdegradingtheemployees.
A:Whataterribleworkingenvironment!Haveyoutriedtotalkanyone
aboutit?Maybethebossofyourboss?
B:Iwasgoingto,
mesomuchworktodothisafternoonthatIdidn'tgetaroundtomeeting
withthesupervisorofourdepartment.
A:'tyoujustquit?
B:Ifitwasn'tforthemoney,
problemis,Ican'tsupportmylfifIdon'twork.
A:sslikesthat?Todealwithhimeveryday,you
shouldgetarai!
Dialogue2
A:Doyougetalongwithyourboss?
B:eallyunderstandingandreasonablemostof
asonlyonetimeIdidn'treallyagreewithher.
A:Whenwasthat?
B:
badforhim,becauitissohardtofindajobthedays,andhehasa
familytosupport.
A:Well,heshouldn’'syourboss'
responsibilitytomakesureemployeesaresafe,andalsodoingtheirjobs.
B:beingagoodbosswhenshefiredhim,But
Ijustfeltsorryforhim,that'sall.
A:Didthisincidentwithyourco-workeraffectyourrelationshipwith
yourboss?
B:sattheofficerespectourbossalot.
A:sa
bigdifferenceinhowmuchyouenjoyyourjob.
B:on'tlikeyourbossorco-workers,theycan
makeyourlifemirable.
9Brainstorming
Dialogue1
A:Haveyouthoughtupanygoodideasforourbusinessproposal?
B:Ihaven'wmybrainisn't
functioningtoday.
A:Maybeyoushouldtakeabreak,you'vebeensittingatyour
er
yourmindisn'tverysharpnow.
B:Icameupwithafewdifferentthoughtsontheproposal,butnow
I'vecompletelyrunoutofideas.
A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.
B:Wecoulddothat,butIhatetoputeverythingonhold.
7/48
A:You'reright,it'snogoodtohavethingsupintheairfortoolong.
Dialogue2
A:We'vegottocomeupwithawaytosolvethisproblem!Nooneis
todosome
brainstormingtocomeupwithatime-managementsolutionforour
office.
B:Well,whatdoyousuggest?It'snotthatweareallwastingalot
,we'justhavetoomuchto
do.
A:Soyouthinkweshouldhiresomenewpeople?Thatisone
couldbetheproblem?
B:
peoplewerealwaysontimetowork,theymightgetmoredoneinthe
morningbeforelunch.
A:That',maybewecouldshortenthelunchbreak
uldaddalittletimeto
everyone'sday.
B:Fifteenminuteswouldbegood,butIwonderifitwouldmakea
bigimpactontheemployees'thinkit'saproblemwith
toomuchworkload.
A:tistimetolookfor
uldlighten
everyone'sload.
10Commuting
Dialogue1
A:Where'sBill?Theambassador[æm'bæsədə]isalreadyhere.
Themeetingisttostartat9am.
B:He'w,
'snoteasycommutingeveryday.
Weshouldcuthimsomeslack.
A:Eventhoughthetrafficisbumper-to-bumperoutthere,Idon't
thinkit'sthetrain,
remember?
B:Oh,that',thetrainshouldn'
meansthereisonlyoneexplanation....Billmusthaveoverslept.
A:Well,tobefare,sincehe'scomingallthewayfromLancaster,
he'getstarton
hiscommuteabout6:30,notellingwhattimeheactuallygetsup.
B:That'sright,becauhe'sgottogettothetrainstationfromhis
hou,thentakethebluelineintothecity,thenswitchtrainstothe
,thetrip'sgottotakemorethan2hours.
A:Whydoesn'thejustdrivetowork?
B:It',thetraffic
cominginfromthesuburbsisanightmare.
Dialogue2
A:Ican'mutingwithpublic
transportationiskillingme.
B:Itcan'tbethatbad.
A:Butitis!waywassopacked
thismorning;Igottotallysquishedbyaboutahundredbusycommuterson
thewaytowork.
B:'sfasterforonething.
drawbackisthatthesubwayismore
upovertime,ifyoutakeiteveryday.
A:That'inkingabouttakingthe
buverydaymakesmetired!Hey,howdoyougettoworkeveryday?
B:'tlivetoofaraway,soit'sprettyconvenient.
it'sonlyaboutatenminutebikeridefrommyhoutotheoffice.
A:I'llbetit'sgoodexerci,too...agoodwaytokeepfit.
B:Yes,notonlyagoodwaytokeepinshape,butagoodwayto
ou'restresdoutbyyourcommute,I'm
releasingallthestressofthedaywithmine.
011Theworkinglunch
Dialogue1
A:Excume,Don?Ihatetobotheryou,butIneedyourhelpon
avetimetobriefmeontheMartinaccounttoday?
B:Oh,that'suppodtodeliverabriefonthataccount
herearesomethingsIneedtosharewithyouabout
,gosh,Idon'tknow....Thingsarereallybusyforme
today,theonlytimeIcanmanagetosqueezeoutmightbeoverlunch
break....
A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyou
are....
B:It'sokay....I'vealreadyhadveraldaysinarowworkingthrough
lunch....
A:Howaboutthis....Wecanmakeitaworkinglunchthisafternoon,
andI''llbemytreat.
B:Youdon'thavetodothat....
A:yappreciateyoutakingtimetoworkwithmein.
Whatisyourfavoritefastfood?I'llcatertoyourtaste.
B:ActuallyIdolikeChine....Let'smakeitadateforChopSuey
andtheMartinaccountatabout12:atsoundgood?
8/48
A:Great.I'llbringthefood.
Dialogue2
A:Forourlunchmeetingwiththeinvestors,dowehavetomakea
rervationattherestaurantordowejustshowup?
B:Usuallyforlunch,wedon'thavetorerveatable,theyshould
eonthesafeside,I'llorderatableforhalf-
atsuityourschedule?
A:I'
maketherervationalittleearlier?Ifwestartearlier,itwillgiveus
moretimeforalongerlunch.
B:Areyouplanningontreatingtheinvestorstoafull-courmeal?
A:Yes,we'llstartwithappetizers,followwithasoupandsalad
cour,thenmaindishesofprimeriborcordonbleuchicken,and
finishupwithadeliciousrichdesrtofsomesort.
B:That'llbeprettyheavyforamid-daymeal,don'tyouthink?
A:Asalongaswestayawayfromanythingalcoholic,weshould
beokay.
B:Withyourprimeribandchickenchoices,you'dbetterhope
nobody'svegetarian.
A:ll,
it'sthecompanywhoisfootingthebill.
12InternationalBusinessTravel
Dialogue1
A:Ihearyou'
thatright?
B:Yes,ly,it'sgoingto
bemyfirsttimeleavingthecountry.
A:Areyourious?Youhaven'tevenbeenanywhereonvacation?
B:No,nifI
don'tgetachancetotravelonmypersonaltime,atleastIcantravel
oncompanytime!
A:Well,beingabletogototheconferencesoundslikesuchagreat
uappliedattheembassyforavisayet?
B:Yes,itwasn'dtodowasfilloutthe
paperworkandpaytheapplicationfee.
A:YouleavenextTuesday,right?Whattimeisyourflight?
B:verythingexceptformy
luggageready.
A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportand
eyouoff.I'llstillbeabletomakeitintotheofficeby9.
B:Thatwouldbegreat!Thanksalot!
Dialogue2
A:HowwerethingsintheTokyobranchwhenyouwerethere?
B:Good!Theyhaveexpandedandaredoingbetterthantheywerelast
'snicetoesomeimprovementforachange.
A:Doyouethetrendcontinuingoverthenextfewmonths?
B:Yes,especiallywithsomanyofourexecutivesgoingbackandforth
yproblemis,theymayhavetroublewhen
theygotoopenupbusinesshere.
A:Whywouldyousaythat?
B:Theyaren'
arealotofculturaldifferencestoaccountfor.
A:I'llsay!
thingIcansay,theyarereallyhospitable.
B:HaveyoueverbeentoJapan?
A:Sure!Ijustgotbackyesterday.I'mstillsufferingfromjetlag.
13DressingforBusiness
Dialogue1
A:DidyouethewaythatBriancametoworkyesterday?Eversincehe
camebackfromthatconferenceinSiliconValley,he'sbeencomingto
'slikehe'sdecidedtomake
'tknowhowlongit'lltakebeforethe
managementtalkstohimaboutit.
B:Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.I
guesstheworkingatmosphereisalotmorerelaxedandcasualin
sfromtheinformationtechnologyindustry..there
isn'tsuchalargedivisionbetweenhomeandoffice,sopeoplewantto
workintheclothestheyfeelmorerelaxedin.
A:Maybeso,butitemskindofstrange,whichtherestofusinwhite
shirts,darksuites,andties.
B:It'snotasbadasthat...Weareallowedtowearmorecasualjacketsand
s,didn'tyouhearwhatBrianfoundonhisdeskthis
morning?
A:What'sthat?
B:'s
theirwayoftellinghimthathisnewstyleofdressingdownisnotquite
acceptable.
Dialogue2
A:Evenifourcompanydidn'thaveadresscode,Istillthinkpeople
wouldwearformalclothingtowork.
B:Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmost
cofortalbein.
9/48
A:Maybethat'stureforsomepositions,butIthinkthemarketingand
essforsuccess?You
can''sjustnot
respectfultoyouclient.
B:ratherhaveadown-
to-earth,honestandsolidsalespersonthanapainted,patent
leaather,designersuitesalesman.
A;It'judgeyoubyyourappearance,
singprofessionalisbeing
gethatyouportraytoothersissoimportantin
'syourimagandhowothersperceiveyouthatmakesthe
differencebetweenlandingorlosingasale.
B:Maybeyou'reright,butI'lltakemysneakersandjeansanyday!
14HotelSituations旅馆情景
Dialogue1
F:Hello,Idoforyou?
M:Hi,yes,etarycalledandbookeda
roomacoupleofweeksago,therervationshouldbeforadouble
bed,nonesmokingroom.
F:Andwhatnameofrervationmadeunder?
M:ItshouldbeunderSteveJhonson
F:Mmm,letmee,itemsthereisnoJhonsonlistedaroomfor
tonight,isthereanyothernamethatyourervationlistunder？
M:No,hereistheconfirmationnumber,wouldthathelp?Itis898007,
Ihadtheroombookedwithvisacoldcard.
F:Ah,yes,hereitis,youhaveastandarddoubleroom,nonsmoking
onthe3rdfloor,Ijustneedtoesomeanditificationandthecredit
cardyoubookedtheroomwithifyoudon’tmind.
M:Sure,tbeposibletocheckoutandpaythebillin
themorning,also,whattimeisbrackrved?
F:Thereisacontinentforbreakfastfrom6:00amto10:00am,isin
thelarby.
Alsoyoucanpayyourbillinthemorning,butwerequirea20%depart
itoffront,,I’ve
gotyouontupifyoucouldjustsignhere,andinashowhere,hereis
yourroomkey,anythingelIcandoforyou?
M:Yes,couldyoucallmeataxiplea?
Dialogue2
M:Excume,canyouhelpme?I’dliketochangemyroomifpossible,
Icouldn’tsleepatalllastnight,thepepoleintheroomnextminewere
makingalotofnoi,alsoifallthepossible,I’dliketheroomdoesn’t
lookatthestreet,betweenthenoisyneighborandhighawayoutside,I
didn’tsleepbutwake.
F:Iamsosorrytohearthatsir,letmecheckandewhatisavailable,
whatroom,whatroomareyouinnow?
M:I’monthe6thfloor,room698,I’vhavemanyproblemswiththatroom,
justthismorning,Icalledsomeoneupto5thtoassurethebathroom,it
didn’twork,anditstilldoesn’twork.
F:Oh,dear,well,itlookslikelywehaveafewroomforavailable,canI
putyouintoaroomon17thfloor?ithasabackholeanditdoesn’tfacethe
highway.
M:Ok,thatwouldbeverynice!WhatdoIneedtodofortransfer?
F:Letmecheckyououtofyouroldroom,youhavetosignhere,and
acknowledgethechangesandalsothechargesforyourpreviousroom.
ThenIcanholdyouuptoroom1780.
M:Mmm,Idon’tthinkthechargesareright,canyouexplainthemplea?
015NegotiatingtheSubway
Dialogue1
A:It'smyfirstvisittoPrague,I'llbehereforthreedaysfora
conference,thenIhaveadayonmyowntodosomesighteingbeforeI
yousuggestIewhenI'mhere?
B:
problemistransportation,ethecityisveryold,the
nlyhavethreeorfourdaysto
visit,youdon'st
youtakethesubway.
A:Thesubway?Butisthereasubwaystationnexttomyhotel?Ihaveto
gobetweentheconferencecenterandthehotelveraltimesaday.....
B:Noworries,there'sasubwaystationattheconferencecenteritlf,
andashuttlefromyourhoteltotheconferencecenterthattakesonly5
udoyourpersonalsighteing,youcanfirsttakethe
shuttletotheconferencecenter,thenhoponthemetro.
A:Isitexpensivetorideontheunderground?
B:Youcangetadailypassthatwillallowyoutotravelunlimitedforthe
i,youcanpaybytrip,which
isabout50centsto2dollarachtrip,dependingonhowfaryougo.
A:Isiteasytogetlost?
B:No,no,it'retwolines,onethatgoes
inacircle,etlost,therearealways
subwayattendantsthatcanhelpyoufindyourway.
Dialogue2
A:Excume,canyouhelpmefigureouthowtogettotheWudaokou
10/48
subwaystationfromhere?
B:Sure....firstyou'regoingtohavetobuyatickettorideonthe
aokoustationisonthelightrail,soyou'llhaveto
youbuyacombinationticketfortheregularsubway
ldcostyou5yuan.
A:AnafterIbuytheticket,whereshouldIgo?
B:Youcantaketheredlinetrainfromhere,butyou'llhaveto
ou
transfer,takethebluelinethatisheadingnorthtowardsFuchengmen.
A:soItransferfromredtoblue,thenhowlongdoIridetheblue?
B:You''sabig
station,sotherewilllikelybealotofpeoplegettingoffatthatstop.
Youcantransfertothelightrailthere,you'llhavetoexitthesubway
andprenttheunudportionofyourcombinationtickettothe
ticketmaster,they'llgiveyouanewtickettouonthelightrail
system.
A:Itsoundssocomplicated!
B:No,notthereally,don'tworryaboutit,likeIsaidthere'llbe
alotofpeopletheredoingthesamethingthatyouaredoing,sojust
followthecrowd,There'sonlyonedirectiontogo,soyouwon'tget
rthontheYellowline,andyou'lle
Wudaokouinjustacoupleofstops.
A:Thanks!
ClientReception接待客户
16/Receivingclients
Dialogueone
F:HowcanIhelpyou?
M:Yes,IamJimsMirsonfromEpsonassociate.I’dliketoeMr.
Smith.
F:Doyouhaveanappointment?
M:Yes,tingisat7o’clock.
F:IwonderingifMrSmithforgotyourmeeting,Iamafraidheleftthis
findoutifhemadeanarrangementforsomeoneeltomeetwithyou
inhisplace,willyoupleahaveaat?
M:sure.
F:Yeah,MrMirson,IjustcheckedwiththeirofficemanagerMsTerry,
shesaidMrSmithbriefedheronyourproject,sheisjustfinishingup
ourmeetingnow,oulikemeto
showyouaroundforyourwaiting?
M:Thatwouldbeverynice,thankyou!
F:RightthiswayMrMirson,wecanstartwithourfrontoffice,whenMs
Terryisready,youmaytakeatthefront6thfloor,thereisaconference
roomalreadyprepared.
Dialogue2
F:Goodafternoon,whatcanIdoforyoutoday?
M:Yes,IwaswonderingifIcouldspeaktoanyoneaboutestablishwith
yourcompany.
F:Doyouhaveanyappointmentwithanyofourfinancialadvirs?
M:IwasawareIneedtomakeanappointment.
F:Oh,itisnoproblem,Icaneifanyoneisavailablenowtomeetwith
pleawaitjustamoment?
yourlfcomfortable.
M:Thankyou!
F:Thanksforwaiting!Ijusttalkourcrul,itisabusytimeforusrightnow,
butifyoudon’tmindwaitingabout10minutes,Icanarrangeforyouto
talkwithSusan,shecanhelptoanswerthequestionyouhaveabout
investmentgoes,here,takethisnumberandwillletyouknowwhenisthe
time,whenyournumberiscalled,Susanwouldbereadytoeyou.
M:Whereisheroffice?
F:Itisonthe3rdfloor,taketheadfeeatfront,andwhenyougettheitis
thefirstdoorontheright.
M:Thankyou,IamsureIshouldn’thaveanyproblemoffindingit!
017EntertainingClients
Dialogue1
A:?Hi,I’mMikefromFlorenceIncorporated.I’llgladyou
yourflight?
B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.
A:alayovertoo,isthatright?Youmust
betired.
B:letosleepontheplane.
A:Good!Here,urfirsttimeto
Seattle?I’dbehappytotakeyouaroundthiscityandshowyouthesights
tonightifyou’reuptoit.
B:'retookind.
A:I’vealreadymadeahotelrervationforyou,let'sgotothehotelfirst
,I’dliketohaveadrinksothatwecanget
betteracquainted.I’vebookedatableatanexclusiverestaurant
ards,I’vemadearrangementstotakeyoutoethe
e’sthat
schedulesoundtoyou?
B:ouforyourhospitality.
11/48
Dialogue2
A:TomJonesfromLockwoodwillbecominginthisafternoon.
You’llbegoingalongwiththedrivertopickhimupattheairportwhen
er,heisoneofourmost
outogivehimthered-carpettreatment.
B:Doyouwantmetodrophimoffatthehotel,ordoIhaveto
keephimamudthiveningaswell?
A:Whatdoyouthink?
ards,youcan
followupwithashow.
B:Howmuchismyentertainmentbudgetthen?
A:Justnotexceed$800tonight.
B:Don’tworry.I’,Ireally
don’tenjoymylfwhenI’mentertainingclients.
A:Well,it’syourjob,isn’tit?Trytohaveamorepositiveattitude,
it’,whileyou’reatit,
whydon’tyouinvitehimtoplaygolfthisSaturdayaswell?
B:ngtokeepmanagementhappy.
18AccommodatingForeignClients接待国外客户
Dialogue1
F:Hello,MrHenson,welcometoBeijing!Isthisyourfirsttimeto
visitchina?
M:Ohno,I’valreadymadeveraltripstoGuangzhou,thisismyfirst
otlargerthanIexpecteditwouldbe.
F:Yes,Beijinghasbeenbrokenoverthelastfewyears,therearealot
ofimprovementchangingbemadeforOlympic,whatwouldyoulike
toewhenareyouhere?
M:IhopetohavetimetovisitgreatwallwhenIamhere,Ialways
wanttogothere,Ithinkitwouldbearealshamebycamealltheway
inBeijinganddidn’tmakeoutthewall,doyouthinkIhaveachanceto
eit?
F:Icanprettysureitcanbearranged,thewallisashortdistancefrom
thecity,butwecouldmakearrangementsfordrivertotakeusoutto
visitthegreatwallduringwhenourafternoonbreaks,Ialso
recommendyoutovisitTian’anMenSquareandcitywhileyouaddit!
M:Yes,thatwouldbenice,wouldIhaveatourguidetotour
completelyvisittheplaces?
F:Don’tworry,Iwouldbeabletogoalongwithyou,overthenext
fewdays,ifyouhaveanyquestionsorproblems,Iwillberighthereto
helpyouout,Icanbeatranslatorandtourguide.
M:Thankyouverymuch.
F:Mypleasure,IhopeyourvisittoBeijingisveryenjoyable!
Dialogue2
F:,wouldyouabjecttoWangfutranslatingforus?Iamafraid
myEnglishisverypoor,itwillbeabadjobexplainingmymeaningtoyou!
M:Thatwouldbefine,don’tworry,yourEnglishismuchbetterthanmy
Chine,sowhatdowehaveplanfortonight?
F:Ifyoudon’tmind,we’dliketoinviteyoutodinner,wouldyoupreferto
havewestenfastfoodorChinefood?
M:Thatisverykindofyou,Chinefoodwouldbeallright,I’llbealittle
breathtonight,andmytryonhere.
F:DoyoulikeChinefoodMrHenson?
M:YesIdo,verymuch,IjustwishIknewhotorderwhatIlike,foralife
ofme,Ican’trememberanyofthenames.
F:Yes,Ifinditisdifficulttorememberthenameofthingsinanother
uevertriedpeakingdurk?
M:Ican’tsayIhaveeatenitbefore,Iheardofitofcour,it’squite
famousnow,isn’tit?
F:Wouldyouliketotrytonight?
M:Certainly!
F:Perfect,canyouuchopsticks?
M:Well,let’se,howisthis?AmIdoingthisright?
F:Letmeshowyou,thisishaveaworks,thechopsticksbecomeextension
ofyourfingers,justholdthemlikethis,andgrapethefoodbypaintingthe
twochopstickstogetherwithyourhand!
019FactoryTours
Dialogue1
A:We'dliketowelcomeeveryonetotheMichelsonToolsfactorysite,
isPaulShafer,I'llbe
feelfreetoaskquestionsatanypoint
duringourtour,I'llbehappytoanswerquestionsforyou.
B:Isitreallynecessarytowearallthisprotectivegear?
A:That'sanexcellentquestion.I'llbetyourwonderingwhyweaskyou
towearhardhatsandsafetygoggleswhileyou'son
issimple,wecareaboutyoursafetyandwewanttoensurethereareno
ille,tomaintainahighlevelsafety,we
alsorequireallofourstafftowearsimilarprotectivegear.
B:Howlongwillthetourtake?
A:Itshouldtakeabouttwentyminutestogothroughthemainplant,
etherour
tourshouldlastabouthalfanhour.
B:Okay....
12/48
A:Well,ifyoudon'thaveanyquestions,shallwegetstarted?If
you'llfollowme,firstI'lltakeyoutothesiteofourmi-conductor
system....
Dialogue2
A:Hereinthemainplantiswheremostoftheactiontakesplace.
Weproduceandpackagemorethanfivehundredthousandunitsper
yearonthemachines...ifyoudothemathonit,thatbreaks
downtoaboutoneuniteveryminute.
B:Howmanyemployeesdoyouhaveworkinginthisarea?What
percentageofyouremployeesareonthegroundfloor?
A:Wehaveabout40employeesonthegroundfloor,whichis
about20%flooremployeesinclude
productionlineworkers,maintenancestaff,andqualitycontrol
managers.
B:Whatalldoyourqualitycontrolpeopleovere?
A:Theyareresponsibleforensuringthecontinuityofqualityforthe
productsthatcomeoutofourplantandtheyalsoworktogetherwith
,
let'smoveontothenextroom....I'dliketoshowyouwhatitlooks
likeinoneofourtestcubicles.
020PersonalIntroductions
Dialogue1
A:Hi,Mike,doyouhaveaminute?I'dliketointroduceyoutoa
CamillaPeters,sheisprobablyoneof
theforemostplasticsurgeonsontheWestCoastthedays,she'snot
onlyfabulouswithaknife,butshe'salsomybusinesspartnerandone
ofmynearestanddearestfriends.
B:,I'oudo?
A:Camilla,'sthemanagingdirector
oftheLosAngelesWomen'ndenergeticman,
buthealwaysmanagestomakeenoughtimeoutofhisbusyschedule
tobeatmeonceinawhileonthegolfcour.
C:an,I'uewhatClark
said?
B:Don'yever
managetobeathim.
C:Pleatellmemoreaboutwhatyoudo.
B:I'llbehappyto.
Dialogue2
A:,IampleadtoprentAlgorTangfromLondon.
oneofourforemostclientsandwillbevisitingour
factorythisafternoon.
B:,howdoyoudo....Iamverypleadtomeetyou.
A:,IwouldliketointroduceyoutoJuliaGordon,our
lbeableto
aveany
questionsaboutanythingyoue,oryouhaveanyspecialrequirements
andneeds,shecanhelptoaccommodateyou.
C:Thankyou,.
B:Plea,callmeJulia.
021Smalltalk
Dialogue1
A:Hi,there,I''syourname?
B:I''tthisconventiongreat?
A:Yes,itis,ntershave
thefirstconferenceyou'vebeento?
B:No,I'arkeeps
reyoufrom?
A:I'mfromLongIsland,outyourlf?
B:I'mfromtheothersideofcoast,LosAngeles.
A:Wow,IreallylikeCalifornia...theweatherthereismuchbetter
thantheeastcoast.
B:HaveyoubeentoCalifornia?
A:fewyearsagowetookthekidstoDisneylandon
dablast.
B:Howmanykidsdoyouhave?
A:Two,ealreadygrownnow.
B:Well,uld
comebackoutsometime.
Dialogue2
A:CanIgetyousomethingtodrink?
B:No,that'sok,'tyouhaveaat?
Youlooklikeyou'vebeenonyourfeetallday.
A:,howdoyoulikeDenver?
B:It'sgreat!Themountainsherearebeautiful,andtheskiingis
ubeenhereforalongtime?
A:Aboutsixyears...
B:Whatdoyoudoforaliving?
A:'sagreatjob,Icanspendalotof
mytimeoutdoors,andIalsogettoskiforfreeallason.
B:Wow,talkaboutjobperks!That'liketodo
13/48
muchexcitementthere,huh?
A:That'ren'tforyouaccountants,nobodywould
havethemoneytogoskiing!
022DeliveringBadNews
Dialogue1
A:Bob,canItalktoyouforaminute?Therehavebeensome
developmentsfortheStewartcathatIreallyneedtotalktoyouabout.
B:Yeah,what'sthematternow?We'vehadsomuchtroublewith
'ttellmethere'smorebadnews.
A:Well,I'omebadnewsforyouabout
theresultsoftheforensictests....therewon'tbeanyresults.
B:What?Whatdoesthatmean?Whywon'ttherebeanyresults?
A:Ihatetotellyouthis,butitemsthateveryshredofevidence
thatwouldhelpustoconvictweredestroyedinalaboratoryfire.
There'snothingleft.I'msosorry...
B:Oh,no,youcan'expectanythinglikethis
ewegoingtodo?
A:There'
couldtellyoudifferently,
willjusthavetofigureoutawaytomoveon.
Dialogue2
A:Igotanemailfromoursupplieryesterdayaboutthisquarter's
order....Itdoesn',takealook.
B:",Iamsorrytoinformyouthatyourshipment
ircumstancesbeyondourcontrol,our
asbeenaproblem
withfirehazardviolationsinourindustryandgovernmentofficials
haveclodveralwarehouswithoutwarning."Wow,that's
bummer.
A:Sothatmeansthatwe'llbelateingettingourorder....
B:Didtheysayhowlongwehavetowaituntiltheorderisfilled?
A:Keepreading....
B:"
ctnormal
letmeknowifthereis
ely."Lookslike
theydon'thaveadateforuswhentheordercanbefilled.
A:Theysay"soon",butwhoknowshowsoon"soon"willbe.
023PoliteQuestions
Dialogue1
A:Hello!YouhavereachedtheofficesofMaddoxandMcKnight,can
Ihelpyou?
B:Yes,easpeaktoGeorge
Nelson?sIalwayscatchhim
outoftheoffice.
A:Oh,I'isawayatthemoment.I'msorry
ouliketo
leaveamessage?
B:I'msorry,Ididn'ourepeatthatplea?
A:cannottakeyourcallatthemoment
pedoutoftheofficeforthewholeafternoon
eduleisvery
unpredictableattimes,sothebestwaytoreachhimistofirstmakean
appointmentbyemailortextmessaging.
B:CanIleaveamessageforhimplea?
A:Ofcour,canyouleaveyournameandnumber?I'msureMr.
Nelsonwillreturnyourcallassoonasheisable.
B:MynameisMaxRichards,
youaskhimtocallmebackassoonashegetsback,plea?Ihavea
rathertimelymattertodiscusswithhim.
A:Canyoutellmewhatit'sabout?Icanmakeanoteofit,soMr.
Nelsonisawareandpreparedwhenhereturnsyourcall.
B:Yes,plealethimknowIwouldliketodiscusstheGirardca
withhim.
Dialogue2
A:Wouldyouliketohavesomethingtodrink?
B:Yes,plea,aveanyhotcoffee?
A:I'msorry,wedon'eatobeallright?
B:Yes,thatwouldbefine.
A:IsthereanythingelthatIcanofferforyou?Wouldyoulikesome
lightrefreshments?
B:No,no,no....Actually,I'lljusthavesometeaifthatisnot
erylateandverylargelunch,soIdon't
expecttoeatanythingelfortheremainderoftheday.
A:Iknowyou'reprobablyoffyourjetlag,butI'mwonderingwhat
meareyouavailable
tomorrowforourmeeting?
B:Don'tworryaboutme.I'lltrytohitthesackalittleearlytonightand
I'meetingearlyon,and
Ishouldbeavailableat11o'clock.
024Farewells
14/48
Dialogue1
A:.'dliketothankyouforcoming,
aveany
questionsaboutthethingswesharedwithyouduringourfactorytour?
B:No,yourexplanationwasquitethorough,weprettymuchsaw
ouforspendingtheafternoonwithus.
A:Itwasourpleasure!Well,ifyoudon'thaveanyquestionsnow,
butthinkofsomethinglater,pleadon',
letmeleaveyouwithmycard.
B:Thanks!We'llbesuretokeepintouch.
A:Great!Sofromhereareyouheadedbacktoyouhotel?CanIcall
youacabtotakeyouback?
B:No,thatwon'''ve
alreadycheckedoutofthehotelbecauweareplanningtocatchan
earlyflightout.
Dialogue2
A:yappreciateit.
B:Noproblem,it'dyouhadachanceto
visitourheadquarters,andhopeyoucancomebacksoon.
A:'llhaveanother
ubeintheareaatthattime?
B:Ishouldbe....Remembertoletmeknowwhenyourflightis
cominginwhenyoucome.I'llcomeandpickyouupattheairport.
A:You'retookind!
B:Hereweareattheterminal,whatairlineareyouflyingwith?
A:Um...Letmelookattheticket...Oh,that'sright,ChinaAir.
B:ChinaAirisinterminalB,thisistheinternationalterminal,so
allyouhavetodoiswalkstraightthroughthodoorsandturntoyour
left,youshouldbeabletoethecheck-incounter.
A:'reeverintheMichiganarea,
besuretolookmeup.
B:Yes!Let'skeepintouch.
25Clarifyingthestakes
Dialogue1
A:Hello?son?ThisisBillfromWorkmatecalling.I'm
justwonderingifyouhadachancetolookovertheestimateIntfor
yourgaladinnerprojectnextmonth….AsIsaidinmyemail,we
canhelpyouwithproductionaccordingtoyourneeds,butwewill
onlybeabletogiveonsitemanagementsupportrvicesonalimited
basis.
B:Oh,eemslikethe
projectblueprintyountwiththeestimateisnotquitewhatwehadin
getacopyofthespecsforthisproject?
A:Yes,Ihaveveralcopies,butthey’realldifferentversions….
ThelatestIhaveisversion12,isthatcurrent?
B:edecidedtooptfortheprioroutline,version7.
A:Holdon,letmepullupyourversion7requirements….Ohyes,
nowonderourestimateisalittledifferentfromwhatyouhadinmind.I
etheversion7alsoincludes6additionalhostessandacocktaillf-
rvebarthatwasn’lldefinitelyaddtoyour
costonthisproject….
B:Iunderstandthereisadditionalcostassociatedwiththehostessand
bar,butwe’vealsoeliminatedfourofthetableandchairtsthatwerein
version12,sothecostshouldbalanceoutalittle.
A:So,whatyou’resayingis,youwon’tneedthetableandchairts
onthefarwall,butyouwillrequiremoreonsiteworkersplusthe
alcoholicbeveragestostockthemini-bar?It’snotgoingtobalanceout
quitelikeyou’rethinking….
Dialogue2
A:Wearegoingtoneedconfirmationontheorderstoday,and
hinkyoucanhandle
that?
B:Wearewillingtoworkwithyou,butdoyouthinkitwouldbe
possibletoextendyourconfirmationdeadline?Weneedtocheckthe
liestIwillbeto
getbacktoyouistomorrowmorning.
A:No,Imustknowtodaybecauwehavetogotopressforthe
eanywayyoucanspeeduptheprocessof
checkinginventory?
B:Wecandothat,butitwillcost….Ifwehavetocheckour
inventorywithallourguysonovertime,you’relookingatanincread
costof,I’dsay,maybe10%.
A:Areyoukidding?
B:No,andletmetellyouwhy….IfImakemyguysstayoverto
checktheinventory,I’llhavetopaythematanovertimerate,whichis
ateitwillprobablytake3guystwohourstofinish,
thatwillbeanincreaonyourlaborfeebyatleast10%…ifyouneedthe
numbersthaturgently,i,wecanwait
untiltomorrowmorning,andI’llcallyouwiththenumbersafterthey’re
’syourcall….
No.26makingconcession
Dialogue1
15/48
A:Ireallyhopetoreachanagreementwithyoutodaythatissuitable
andbeneficialforusboth.I'vethoughtthroughalotofthedetails,
andIhopewecanhaveachancetodiscussthemandresultany
differencesthisafternoon.
B:Let'ndsofthingsdoyouhaveinmind?If
youletusknowtherequirementsyouhavefromtheverybeginning,
wecanworkthrougheachoneuntilwecancometoanagreement.
A:Firstly,we'angive
usadiscountof7%onthehighvolumesorders,wecanpayin60
days.
B:Huh...Ithink7%
aboutthis?We'llgiveyouadiscountof4%,butyoucanhave90
dayscredits.
A:Well,thatmightbeacceptable,ifyouhandletheinsurance
fees.
B:No,rewilling
acceptthat?
A:Wecovertheinsuranceandhalfthetransportfee,andonlyhave
adiscountof4%.
B:Butyou'llhave90daystopayyourbillandI'lltellyouwhat...
I'llalsothrowinthediscountof10%onyourupfrontdeposit.
A:Done.
Dialogue2
A:Isthereanywaywecangetupabettervolunteeronthisproduct.
B:Well,Ican'tgiveyouabettervolunteer,ifyouwillbewilling
toagreetoanannualcontract.
A:etherewouldbesome
ghtmakeit
outfreedelivery?Ifwemake
alargeenoughorder,couldyouwavethedeliverfee?
B:Yes,ourdeliveryfeecouldbewaved,ifyoumakeanorderof
'llhavetoinsistonanannualcontract,
standit'swe
rewillingtotake
lowerrebate.
A:dacceptthelowerrebate.
27DiscussingtheBottomLine讨论底线
Dialogue1
A:Isthereanywayyoucancutusabetterdealonyourwholesale
priceforthisorder?
B:
getourrecentestimate?
A:Badontheestimateyougaveus,bythetimewefigurein
transportationandotherexpens,eoffer
you'vegivenme,we''tyoudoanybetter?
B:I'vealreadygivenyouadiscountof20%offofournormallycharge.
IfIgoanylower,we'ywanttowork
'vealreadygoneaslowaswecango.
A:I'llbehonestwithyou,ourbudgetedcostcan'texceedmorethan
$anmeetthatprice,
you'i...
B:I'lltellyouwhat,I'llgooverthenumberagainwithourfinancial
'an
try.
Dialogue2
A:'llbe
aveanyquestionsbetween
letmeknow.
B:Actually,'dliketoknowwhatyouhadin
opingtoputtogetherareally
hesametime,we'dliketohityourtargetprice,
too.
A:ortunately,itisourpolicynottodiscloour
beassuredthatpriceisaweightyconsideration
considerotherelements,
giveweighttothereputationof
thesubmittingcompany.
B:Doyouhaveanypricerange?Isthereanywayyoucangivemeany
ideaofwhatdirectiontogoorhowhighistoohigh?
A:We'rejustlookingforareasonablepriceaccordingtothe
'sallIcansay
28/AcceptingandConfirming
Dialogue1:
A:Weagreetogiveyouabreakontheprice,alltogetheradiscountof
6%.Goodnewsis,Italkedtomyboss,heconfirmedthatifyoutake
careoftheshippingcosts,we'llthrowininsurance.
B:Greed!I'dlovetogetalittlebetterdiscountthan6%,butifyour
companyprovidestheinsurance,thatwillsaveusafewbucks...
A:Now,allthisisavailabletoyou,asfarasyoumakepayment
ouldn'tbeaproblem,right?
B:No...Weshouldn'etalked
aboutapossibilityfor90days,butwewon'tbeneedingthatafteryour
16/48
discountedprice.
A:So,ifallthisagreeabletoyou,I'llputitalldownonpaperand
angetasignedversionof
thecontractwe'veagreeduponbacktomebytomorrowmorning,we
cangoaheadandmakearrangementstoshiptheproductonTuesday.
B:Greet!
Dialogue2:
A:Justtorecap,we'veagreedtoafinalpriceof$1500per
container,
makepayment,youcanfollowtheinstructionsIntyouinthe
email...alloftheinformationaboutthewiretransferiscontainedin
ngel?
B:Iknowwediscusdadiscount...the$1500percontainerisat
howmuchofadiscountedprice?
A:Ifthereare500unitspercontainer,that'sawholesalepriceof$3
perunit....Letmee....We'regoingtogiveyouadiscountof
4%ouhadaskedforahigher
discount,butunfortunately,4%isourbestofferatthequantities
youarerequesting.
B:Yes,that'salright,Icanacceptthe$3perunitprice,evenif
itisonlya4%,whataboutthetransportationcost?
Youguysaregoingtohandlethat,correct?
A:Yes,asweagreed,wewillcovertheshippingcostsfrom
NingbototheLosAngelesport,anygroundtransportationfromthe
LosAngelesporttoyourwarehouswillbeyourresponsibility.
B:That'sfine,Wehadplannedonpickedupthetabfor
transportationonceitgetstoAmerica.
A:aveeverythingclear?Verywell...ifthere's
nothingeltodiscuss,thenI'llhavemycretarydrawupacontract
andgetittoyoubeforetheendoftheday.
B:Great!
29/rgainers
Dialogue1
A:We'vegotaproblem...itlookslikewe'llneedmorespotlightson
entthinksit'stoodark,andtheywantto
'vealreadygot3tsoftracklightingfrom
youguys,doyouthinkyoucouldhelpusoutandthrowinsome
halogens?
B:Oh...Um...Idon'wthehalogenlightingis
'mgoing
'snotgoingto
comecheap.
A:'renot
talkingaboutanythingnewhere...
B:Itdoesn'tmatterbecauwewillstillhavetocalltheelectricianout,
'llcostyouaprettypenny....
A:Howmuchdoyouthinkitwouldcost?
B:Umm,Iestimateit'llrunintheneighborhoodof....$500perlight.
A:$500perlight?!That'sridiculous!Itcan'tpossiblybethatexpansive!
B:Itis,I''llhavetocallintheelectrician,he'sgoing
tochargeovertimenowbecauit'salready5PM,anditwillprobably
,thehalogenlightstakemoreelectricity,
soyourelectricalcostisgoingtobehigheraswell.
A:Can'tyougivemeabreakonthis？We'vealreadyspentsomuch
moneyonlighting,Ihatetohavetoblowsomuchmoreonhalogens.
B:No,that'sthecost,andthat'swhatit''t
ingyoumybestprice,sotakeit,or
leaveit.
CompanyOrganization公司结构
30CEO
Dialogue1
M:Sowhodoeshethinkheis,anyway,Ican'tbelievethewaythat
mybosshasbeenorderingeveryonearoundlaterly,Imean,it'snow
likeheistheCEO,oranything.
W:Um,ActuallyIamguessingyoudidn'ss
allyistheCEO
now,orwillbe,assoonastheofficialpressreleasandhoop-lais
donewith.
M:Yikes!youarejoking,right?Ican'erheisso
hthewasjustbeingostentatiousby
gshoes
tofill!
W:Nokidding!WhenthelastCEOleft,wewereworriedaboutthe
futureofthecompany.
M:WhatdoesaCEOdoanyway?IknowtheCEOmakesthemost
moneyinthecompany,butwhatdoesheactuallydo?
W:Heisresponsibletotheboardofdirectorsforeverythingthathappens
emustgiveleadershiptoallcompanyofficers,
asCEOisalsoresponsibleforprovidingtheguidanceofphilosophyofthe
company,andactingasofficialreprentative,orfaceofthecompany.
M:Mustbeonesmartguy.
Dialogue2
17/48
A:Nowwe'dliketohearfromourchiefexecutiveofficer,
.
B:kewhatwaxpresdbymanyofthe
speakerstoday,I'dalsoliketotalkaboutallthechangesinstorefor
usintheverynearfuture.I'dliketoremindyouallofsomeofthe
u
signedupwiththiscompany,youallreceivedanemployeehandbook,
inwhichyoucanfindourmissionstatement,ifyouwouldallrecite
alongwithme.
"Wewouldprovidequalityrviceatthelowestpossiblecosttoour
customers,whilemaintainingpositiveoutlook,proactivemindand
sightandefficienthobbits."
ngasyourCEO,Icanassureyoutheprinciples
peningmanynewproductionlines,butwe
willmaintainorstatus.
31Stockholders股东
Dialogue1
A:Howoftenarestockholdersmeetingsheld?
A:股东大会多长时间开一次？
B:ythemeetings
eenthemeetings,each
ialstatementsaremade
onceayear.
B:股东大会每半年召开一次。会议通常定在春秋两季。两会之
间,每位股东都会收到每年两次的总结报告。财务报告是一年一
次。
A:Whatpercentageofthestockholdersactuallyattendthemeetings?
I'mguessingnotalargepercentage...
A:实际参加会议的股东占多大比例？我想不会太大……
B:You'reright,it',inordertoattend
meetings,'squitea
largenumber,somostofthestockholdersareexcludedfrom
proceedings.
B:你说的没错,比例很小。而且要想参加会议,你必须持有一定
数量的股份。这可不是小数目,所以大多数股东都不能被列入会
议记录。
A:So,howmuchsaydothestockholdersreallyhave?
A:那股东的发言权究竟有多大？
B:Unless,they'reunited,verylittle...
B:除非他们团结一致,否则权利很小……
Dialogue2
A:Attheirlastmeeting,thestockholdersvotedunanimouslytoblock
executivecommittee
wasinfavorofthemerger...Idon'tunderstandhowthestockholders
couldhavesomuchpowertothrowawrenchintheplans...
A:上次会议,股东一致投票阻挠我们公司与布莱考公司合并。但所
有的执行委员会成员都赞成合并。我不明白股东怎么会有那么大的权
利阻碍计划的实施……
B:Iftheyalluniteonacertainissue,it'sthestockholderswhohavethe
'dthinkitmightbeourCEOortheworkers,butinfact,
thestockholderscontrolthemoneysotheyhavethemostpower.
B:如果他们在某一问题上团结一致,那股东就有最终的决定权。你
会认为有决定权的可能是我们的执行总裁或工人,可事实是股东控制
着钱,所以他们的权利最大。
A:Isitreallythatsimple?Itdoesn'temveryefficienttorunthingsthat
way.
A:真的就那么简单吗？好像这样管理效率不会很高……
B:Itmightnotbethemostefficient,butifyouthinkaboutit,it
n
thecapitalinourcompany,sotheyshouldhavesayaboutwhatisdone
withthecompany.
B:这也许不是最有效的办法,但是仔细想想,也很有道理。毕竟股
东是我们的投资方,他们拥有公司的资本,所以他们应该对公司的决
策有发言权。
A:IguessI'dbuythat....
A:我看我得承认是这么回事……
32BoardofDirectors董事会
Dialogueone
F:Sotellmewhat'sthedifferencebetweentheboardofdirectors,the
CEOandthestockholders,theyallemtobethesamegroupofpeople
tome.
M:No,thereisdefinitelydifference,youknow,thestockholders
arethepeoplewhoownthecompany,they'rethefinanciallycontral
systems,thenthereistheCEO,thechiefexecutiveofficer,heisthe
hotshy,themainguywhoistheboss,ifthereisonlyonepersonwith
absolutepoweroforganization,everyoneknowsthatthepowerwouldgo
totheirhead,it'stoodangerous!That'sthereasonforboardofdirectors,
theboardismadeupofpeoplewhoareexpertsintheindustry,they
couldberelated
totheorganization,butmorecommonly,theyareindependentandnon-
buyers.
F:Howmanypeopleareontheboardofdirectors?
18/48
M:Usuallynotmorethanfifteen,notlessthanten,theymeet
monthly,quarterlyorbyannuallytooveretheorganizationor
company,theyprovidelongtermplanningandvision,andalsoact
asmoreawatchdogtokeepthecompanyinline.
Dialoguetwo
M:IherebycalltheMeltronAst'sboardofdirectorstomber
generalmeetingtoorder,we'dliketowelcomethepresidentsof
meltron'sCEOAndrewLupinsky,andwe'dalsoliketorecognize
reprentativeofourstockholdersgroupwho'
mainorderofbuysinesstodayistheofficialappointmentofanew
directortoourboardtofillthevacantchairoftheLeisFrancisDepue,
I'llnowturnthetime
,
Henry,I'msurewe'reallmeetingtogetherwithmixfillingittoday,
Fransiswasactivememberofourboardformorethantwentyyears,
andherpassinghasleftabigholeonourboard,ourcommunity,
swasirreplaceable,buttodaywe'vecome
togethertowelcomeanewfacetoourboard,Iwouldlikeeveryone
tomeetThomas
Kennedy,regionaldirectorofMisunerGeneralHospital,Dr
Kennedyhasvastexperienceinthemedicalfieldandhelicend
medicaldoctor,itwillbehisfirsttimervingontheboardof
directors,andwearelookingforwardtohisrviceandallthathe
bringstothetable
33ManagerialStaff管理人员
DialogueOne
M:Pleandthismemoouttoallthemanagerialstaff,therewill
beatrainingforallofthedepartmentheadsnextweek,attendentsfor
managerialstaffismandatoryexceptforthefinancialdepartment,
financialofficersmayparticipateiftheirscheduleareallowed.
F:Youwouldlikemetondthistoallthemanagerialstaff?I'm
sorrysir,couldyoupleaclarifywhoallisincludedinmanagerial
staff?
M:Managerialstaffisanyonewhoisinpositionofauthorityor
responsibility,orwhohasanyoneworkingunderthem,itincludes
allsupervisorsanddeparmentheads
F:Whataboutthenioraccountmanagers?Dotheycount?
M:No,theyareinthepositionofleadershipandhavemore
experiencednomalaccountmanagers,buttheydonotdirectly
superviothers,theyarenotmembersofmanagerialstaffandwill
notbeincludedinourtraining.
DialogueTwo
M:Managementisgoingthroughabigtunneloftheuddays,with
billsofretiremen,anddepartmentrealyingmen,wehavelostone
thirdofourmanagerialstaff,they'vebeendroppinglikeflies.
F:Isn'tthatagoodthing?Havingfewofbossmeanshavinglessstress,
don'tthink?
M:Actually,Idon'tthinkso,supervirsarereallyimportanttomake
enecessaryfor
divingupworkanddiscipliningouremployees,ifthereisnoonetokeep
aneyeonus,noonewouldgetanyworkdone,youknowwhattheysay,
whenthecat'saway,themicewillplay.
F:Wedoneedleadership,butwhatwedon'tneedistoomanypeople
toleadus,youknowwhattheysayabouttoomanychiefsandnot
enoughindians.
M:Allright,Igetyourpoint.
34LaborialStaff普通员工
Dialogueone
F:Canyoutellmealittlemoreaboutyourcompanyorganization?
M:Certainly,hereisacopyofourcompany'sprofileforyourreview,
wearedividedupintoathree-tiersystem,thefirsttierisourexecutive
branchwhichincludestheCEOandboardofdirectors,belowthat,is
ourmanagerialtierwhichincludesallthedepartmentheadsand
supervisors,lastly,arelaborialtier.
F:Whatpercentageofyouremployeesfoundunderthelaborialtier?
M:Nearlyventy-fivepercentofallemployeesareconsideredlaborial
staff,now,thelaborialstaffcategoryisverybroad,itincludesmanent
crews,cretarialstaff,accountmanagers,salesreprentatives,any
entrylevelpositions,cafeteriaworkers,thejanitorialstaff,asyoucan
e,averylargeandverycategorization.
F:Ie,nowthen,howmanylaborialstaffmembersdoyouhave
workingunderyou?
M:Me,personally?Well,Iamtheleadfinancialofficer,so,in
ourfinancialdepartment,wehavethreeaccountantsandonefinancial
cretary.
DilogueTwo
M:Willtomorrowbethelabourday,Ithinkitwouldbeanicegesture
doyousay?
F:What!Thatsoundsperfectlyridiculous!LabourDayisaholidayfor
everyone,notjustlaborialstaff,andwegetawholedayofftomorrow
anyway,so,what'sthepointofanextrahourtonight?
19/48
M:Well,weallgetLabourDayoffasholiday,therealpurpoof
theholidayistorememberallthepeoplewhodomanualorotherhard
labour,it'sthecelebratethoofworkersdoingwhatotherpeople
mightnotbewillingtodo,Ithinkweoughttodosomethingand
honourourcommonworker.
F:So,ifwedidallowthelaborialforcetogohomeearly,how
manypeoplearewetalkingabout?
M:Inourcompany,theloborialforcemakesupsixtypercentof
ourworkers,we'lljustbelettingslightlyoverhalfthefolksouta
littleearly.
MeetingsandInterviews会议和面谈
35ExecutingMeetings开会
DialogueOne
M:Icallthismeetingtoorder,thankyouallandattendantstoday,
Iknowit'sabusydayforyouall,wehavealotofmaterialtocover
today,dideveryonegetagenda?
F:Ineedacopyoftheagenda;also,mayIsuggestsomething?I
knowwehavemanypointstoreviewtoday,butwoulditbepossible
tolimitourmeetingtimetofinishbeforefouro'clock?Manyofusstill
haveaamountofworkstodobeforethedayend.
M:Weshouldbeabletofinisheverythingupbeforethen,let'srun
throughthemajorpointsfirstandewherewe'reat,thefirstmatter
ofbusinessistoapprovetheminutesofourlastmeeting.
F:Ipropoweaccepttheminutes.
M:Good,doIhavecond?Highcond,motioncarry,now
et,canyouplea
fillusinonwherethebudgetreviewstand?
F:Igiveeveryoneacopyofthemanuallastweek,we'vehada
reviewboardgoingovereverythingandtheyhavecomeupwithafinal
review,hereiscopyforeveryoneandifyouhaveanyquestions,
youcantalktomeafterthemeeting,basically,thebudgetreview
hasbeencompletedwithmaybeafewpolishingdetailsleft.
M:Whatkindofactionisrequired?
F:Ifeveryonecouldtakealookatthefinalreviewhandout,if
there'reanyobjectionsorcorrections,letmeknow,nextweek,we
cancashthefinalofapproval.
DialogueTwo
M1:Now,wherewerewe?Oh,yes,canyougiveusanidea
aboutstatisticalanalysis.
F:Ouranalysisshowsthatweareverycompetitive,ifyourreferto
thelastpageofthehandout,youwilleaplusofourexpens,
vastofourprofitsforthelastquarter,doyouthinkit'sneccesarytogo
overtheexpensmoreindetail.
M1:Unlessanyonehasspecificquestions,let'smoveontothenext
point,motiontoacceptstatisticalanalysisreport.
F:Imovetoaccept.
M1:Second?Highcond,allinfavour,motionpass,now,let's
getdonetotheneedygreedy,wehaveallentheperformanceofreview
reports,butIwouldliketodiscussindetail,ourhumanresource's
agendatogettothebottomofissue,ourproblemwithhumanresources
islackofqualifiedapplicantsaswellasnotenoughincentivetocurrent
employees,Irecommendmanagementtrainingforourexecutivestaff.
M2:I'msorry,Idon'tthinkIunderstand,canyouplealibrary?
M:Iexplainagain,ourhumanresourcesprogammeisfailingformost
numbersofresons,butIthinkthemostimportantissuehereislakof
emlployincentives.
36PerformanceReviews业绩评估
DialogueOne
M:Let'sgooverFriday'sperformancereviews.
F:Mostofthemareprettypositive,takeTowClerkforexample,he's
extraverted,whichmakeshimaveryeffectivesalesman,youcane
hissalesforthisquarterarearrecutehighforourconpany,he'salsoeasy
-goingandveryfriendly,andthattohisgoodlook,andyoucane
whyhe'ssopopular,andendofouroffice.
M:Yes,I'vealsoheardhe'salady'sman,wellthatisactualyastrike
againsthimasperformanreview,itemslikehehastroublekeepinghis
privatelifeandprofessionallifeparate,he'sbeeninvolvedinvery
officeromancesthatit'dbeendetrementaltoemloyeeprofessionalismand
performance.
F:Hewasnsoredforthetwoincidentsandsincethenhehascorrected
hisbehaviour,Ithinkthatsaysalotforhischaracter.
M:Doyourecommendhimforaraithen?
F:Ithinkheisdervingapromotion,becauhehasbroughtalotof
profitstothecompany.
M:WhataboutJohnMartin?Hisreportwasn'tsohard,he'salways
makingexcus,hehasnocommonn,andhelacksresponsibility.
F:Youcanehissalesrecord,it'slessthanimpressive,he'shardto
dealwith,afterdesplayinghisaction,hecomplainedtotheboardof
directorswithchargesofdecrimination,itemshealwaysignorehis
faultsandcriticiothers.
M:Justbetweenyouandme,Ican'tstandtheguy!Butit'svery
difficulttofirehim,heledthispositionbecauhisparents,theyare
20/48
veryinfluentialstockholders.
DialogueTwo
M:Allthenumbersweredoneforperformanreviewsthisweek,
oursalesdepartmentfailedthetest.
F:Whatwastheproblem?
M:Ingeneral,ourpersonalreviewswereallright,thebosssaid
helikedourenthusiasmanddedication,therewerenonegative
reviewsforanyofoursalespeoplepersonally,buttheproblemwas
oursalesnumbershavebeentwolowfortwolong,we'reinareal
slum.
F:That'snotnecessarilyourfault,themarketslowdownalot,so
peoplejustaren'tbuyingtheyudto,thatisn'tourfault.
M:Yes,butitaffectsoursalesinamajorway,andtherefore
affectsourperpormance,somtimesit'sallaboutofthebottomline.
F:Whatdotheysuggestwedo?
M:Inyesterday'smeeting,thebosssuggestedwetakemore
aggressivesalesapproach,weneedstrongeradvertisingandstronger
atitude,whatwerefoundforlastyearjustwon'tcutitthisyear,he
wantsstrongersales.
37Agendas会议议程
DialogueOne
M:Plealetmeethedraftofwhichyouputtogetherfor
Monday'smeeting.
F:I'illbealottogooveron
'swhatI'vegotsofar.
M:Doyouthinkwewillspendmorethantwentyminutesinthe
opening?Ithinkitshouldbeprettysimple.
F:Itshouldn'ttaketoolong,buttherewillbealotofdignitarysat
peningexercis,itisprotocoltospendalittle
timetorecoginithem,Ireckonitshouldtakeabouthalfanhour
beforewecanevengettotheminutes.
M:Really?Well,atleasttheminutesshouldn'ttaketoolongto
houldn'tbealotofactivebusinessleftoverfrom
lastmeeting.
F:True,afterreviewandacceptanceoftheminutes,wehave
veralcommitteereports,oldbusinesswon'ttakeuptoomuchtime,
therewherewecanlimitthetime?
M:Wecantafiveminutereporttimewithathreeminutequestion
andanswerafterwards.
F:That'snotgood,Q&Aalwaysstretchoutthetime,becau
peopleusuallygetstuckonsomeirreleventpoint,we'lllocontrolof
themeetingifweopenituptoquestionstooearly.
M:True,well,imposingeightminuteslimitonthecommitteereports.
Then,we'llsayQ&Auntilrightbeforeclossion.
F:Soundsgood,overall,wecanprobablykeepthemeetingunder
twohours.
M:Let'shope.
DialogueTwo
M:Who'llmotiontoapprovetheminutesfromlastmeeting?
F:Imotion,sheconds.
M:Allinfavor,good,nowwhat'snextontheagenda?Wehavesome
,canyouintroduceitemBontheagendaforus?
F:Yes,butweshouldprobablyfollowtheagendainorder,shouldn't
we?ldreportandapproveallthe
businessbeforeanewbusiness.
M:Oh,yes,IsomehowmanagetooverlookitemA,wellthen,
Mark,canyoureporttousaboutyourprojectunderitemA?
Mark:Theagendaisalittlebackwardstoday,I'llpreferthatTracy
introduceherprojectfirst,thenwhatIhavetosaymightmakemore
n,yitem
ofoldbusinesswehavearetheminuteswhichhavealreadybeenapproved.
M:Oh,isthatright?Well,let'
follow
reportsonitemsBthroughD,anyobjections?
F:CanwehaveitemAdirectlyfollowitemB?
M:Fine,anyobjections?No,e
proceedaccordingtotheamendments’we'vejustmade.
38MakingRequests提出要求
DialogueOne
M:Doyouhaveaminute?Ihopethisisn'tabadtime,Ihaveafavour
toaskyou.
F:Oh,howlongdoyouneed?
M:Justfiveminuteswilldo.
F:Sure,Icansparefiveminutes,askaway,whatcanIdoforyou?
M:Iwaswonderingifyoucouldhelpmetofindsomeinformationon
theSwenson'saccount,Ineedtofindmoredetailsabouttransactions
overthelastthreemonths
F:Actually,Ihaven'tbeenworkingontheSwenson'saccountatall,
fromwhatIunderstand,thatclientdealsininternationaltrade,Iwork
indomestics,sointernationalisnotmyexperti,Iprobablycan'thelp
21/48
much,butyouknowwhoyoushouldask.
M:Who?
F:YoushouldtalktoSusanBrown,shehasworkedwithveralof
theinternationalclients,sheshouldbeabletopointyouandright
direction.
M:SusanBrown?Idon'tthinkIknowheryet,doyouthinkyou
canintroducehertome?orhelpmetogetintouchwithher.
F:Sure,Icanarrangesomething,I'llgiveyouacallandt
somethingup,hereisaemailaddress,youcangoaheadand
contactherbyemailonyourown.
M:Ok,thanks!
F:Noproblem.
DialogueTwo
F:HeyMike,sorrytotroubleyou,butIneedtoaskyouforabig
favour.
M:Whatisitthistime?
F:Thereisameetingthisafternoondowntownwiththebossandone
ofourimportantclients,Iamsuppodtogo,butI'vejustgottoo
muchtodo,wouldyougoandplaceofme?
M:Mostoftime,Iwouldhappytohelpyouout,butI'mnot
feelingverywell,Iwasplaningongettingoutoftheofficealittle
earliertoday,soIcangohomeandgotobed,whydon'tyouask
Terry,she'llgoinstead.
F:IhatetontTerrytokeepthebosscompany,youknowhow
shecan'tgetalongwithhim,hum!whataboutTim,wouldyou
mindaskinghimifhecanfeelingforme?
M:Sure,I'llhandleitforyou,ifTimcan'tmakeit,I'llfind
someonewhocan,butIalsoneedtoaskyouforafavour.
F:What'sthat?
M:Onyourwayoutoftheofficetonight,canyouswingbythe
officesupplysstore?weneedmorebinders,andIprobablywon't
makeitintimetobuythemifIgohome
earlierthisafternoon,wouldthatbeoK?
F:Yeah,Icandothatforyou,Ineedtogototheofficesupplys
storeanyway,tomakeafewhundredcopiesforourproject,so,it
wouldbeonmyway.
Prentations业务陈述
39PreparationsandDevelopingYourTopic
DialogueOne
M:I'vegottoputtogetherasalespeechtogivetoourclientsinthe
hopingyoucangivemesomeadviceabouthowtowinthemover
tomorrow.
F:Sure,it'fall,thecrettoasuccessfulora
arelisteningandthey
usuallydon'thavealongattentionspends,sticktoaboutthreeorfour
points,givethemoverviewofyourpointsandprentthemonebyone,
andthensummarzieattheend,bestaightforwardandorganized,and
you'llsuretoberemembered,
M:WhatkindofvisualshouldIutosupporttheprentation?Doyou
thinkIshouldupowerpoint?
F:r
words,whoislisteningandwhatdotheywanthere,youcanput
togetheraPPTwithsomegraphicsandanimationsthatwillcatchpeople's
attention,butbecarefulnottogooverboard.
M:IthinkIcanputthingstogether,noproblem,butwhenitcomesto
tomorrow.I'lljustbeabondofnervous,howcanIgetovermyfearof
speakinginpublic?
F:oplegetnervous
beforetheyhavetospeakinfrontoflargegroups,justpreparewell,
rehurstbeforehandandtrustthatyouwillbegreat,andyouwillbe!
DialogueTwo
F:Aren'tyougoingtogiveusatrainingworkshopnextweek?Howare
thingsgoingonyourpreparationfortheprentation?
M:I'mhavingtroublenervingdonemytopicforthetraining,Iwantto
speakabouthowtoimproveoursalestechnique,butthereissomuchto
say!It'shardtogetorganized.
F:Ourtraininggroupwon'tbeverylarge,soyouwillhavemoretime
tofocusonmoreareas,wecancoveralotofgroundinanhourandahalf
ifeveryoneisparticipatingandpayingattention.
M:Iwanttofocusonsomesuggestionsaboutmakingsalesscores,and
Iwashopingtothrowinafewroleplaysothatpeoplegetpractice
implementingthethingsI'mgoingtotalkabout,doyouthinkpeoplewill
gofortheroleplaying?
F:Ithinksomepeoplemaybealittleshytodoroleplayinginfrontof
class,butifyouareenthusiasticaboutyourtopic,youcanhelp
everyonetofeelmoreatea,andwillingtogiveitatry.
40IntroductionsandBeginnings介绍和开头
Dialogue1
A:Goodmorning,ladiesandgentlemen,wearehappyyouhaveall
ehaveagreatlineupof
nourprogramisawell-renownexpertin
22/48
thefieldofinternationaleconomicdevelopment,Harvard'sownDr.
asbeeninvolvedineconomicrearchfor
overtwentyyears,,
withoutfurtheradieu,we'mith.
B:Thankyou,n,ladiesandgentlemen,colleagues,
jectofmytalkisinternationalrelationsinamorden
osayafewwordsaboutthecurrentsituationinthe
MiddleEastandhowitaffectsworldeconomy.I'dliketogiveyouan
overviewofthewaythattheeconomiesofeminglyunrelated
countriesareintertwined.I'vedividedmytalkintothreeparts:first
anoverviewofinternationalrelations,condadiscussionofcurrent
politicalsituations,entation
willtakeabouttwohours,buttherewillbeatwenty-minutebreakin
'llstoppforlunchat12:00.
Dialogue2
A:e'll
firsthearashortprentationfromoneofourmembers,thenbreakfor
lunch,andaftertherecesswe'
it'nfromMarcoOil.
B:meofmyprentationistogiveyoua
briefintroductiontoourcompany.I'mgoingtotalkaboutMarco
Oil...Whatwedo,irstpartI'lltellyoualittle
aboutourhistory,theninthecondpart,I'lltellyoumoreabout
willonlytakeabouttenminutes,andaftermy
talkthere'ave
questionswhileIamprenting,pleainterrupt,goaheadandask.
Oh,I'vealsopreparedahandoutforeveryone,letmestartit
around...refertothis
handoutwhileIamprenting.
41MakingTransitionsintheBoayofthePrenta陈述中的过渡
Dialogue1
A:Now,that''s
moveontothenexttopic,rethree
thingswehavetoconsiderwhentalkingaboutrenewableresources.
First,sustainability;cond,marketability;lastly,therealityfactor.
Let'stalkabouteachpointinmoredetail...John,wouldyouliketo
takeitfromhere?
B:lleaguejustmentioned,sustainabilityisa
cour,asyoucanefromthecontentofourprentationtoday,
withrenewableresource,thereisamuchlargersustainabilitythan
lreadysaid,itisalwaysbetterto
ekarenewablesourceofenergywhenpossible.
Dialogue2
A:'smovetothefirstpart
Ofmytalk,t,
rightoffthebat,Whenlookingatthemarketingplan,tellmesomeof
thegoalsthatwehadtthisyeartobeginwith....
B:Wewantedtoappealtoayoungertofconsumersandalso,inline
withthatgoal,redoourimage....
A:That'emember,wealsotagoaltodouble
,whenlookingatthedatato
evaluatewhetherornotwemadeourgoal,therearethreethingsto
,theoriginalconditionofthemarket,cond,our
marketingnumbersfromthepreviousyear,andthird,ourfinalsales
nttodescribeforyouthecondandthird
ookattheoverhead,you'lleagraph...Theblueline
reprentsoursalesfromtheyear2005,theredlineisthesalesin
2066....Asyoucane,oursalesin2005werequiteslowtostartoff
with,butmanagedtomakedecentperformanceinthelastpartoftheyear.
Ontheotherhand,youcanethisyear'ssalestookofflikearocket.
42Conclusions结论
Dialogue1
A:Right,thatendsthethirdandfinalpartofourprentation.I'dlike
toendbyemphasizingthemainpoints.I'llgiveyouabriefsummary.
Therearethreepotentialareasfordevelopmentinthefuture:domestic,
overasmarket,themarketshavetheirown
particularneedformarketingstrategy....fordomestic,wecanrelyon
pastrearch,foroverasmarketswedependheavilyonourcultural
consultants,andfortheinternet,weneedtoredoourimagetoappealto
nissuehereisthatweneedtobe
nsitivetotheneedsofdifferentmarketsinordertocontinuetoe
,didyouhaveanythingtoadd?
B:Yes,Iwanttorestateonemoretimetheimportanceofreinventing
ourcompany'oend
withatruestorythathastodoexactlywithwhatwe'vebeentalkingabout
today....
Dialogues2
A:So,that''vecoveredalotofpointstoday,
butlet'ssummarizerealquickly....First,ourdesigningteamhascome
upwithafinalversionoftheproductthatemphasizestechnology.
Second,afteralongandarduousprocess,we'vemadeitpastthereview
23/48
,we
haveorganizedaproductionteamtooverethemanufacturingstages.
Inconclusion,I'dliketoshareafewobrvationsbadonthe
productdevelopmentprocess....Ihaveonespecific
recommendationforfutureprojects,badonexperienceduringthis
needistomakesureallducksareinarowbefore
eadymentioned,weexperienced
manyproblemsandourproductiondatewasdelayedbecauwedidn't
doourhomeworkbeforehand....
43Q&A
Dialogue1
A:Sothat'stheendofwhatIhadpreparedtosharewithyoutoday.
NowI'abouttwenty
minutesforquestionsanddiscussion.I'dbeveryinterestedtohear
yourcomments....Yes?
B:Yes,ne
doursalesinAsiaoverallhave
beenverylowingeneral....I'mwonderingwhatthesituationislike
inJapan?
A:tioned,Asiaingeneralisaslow
starter,snonotable
atanswer
yourquestion?
B:Yes,rquestion...Wouldyoucareto
commentontheculturalimpactofMultinationalcompaniesonlocal
economies?
A:I'mafraidthat'soutsidethescopeofmytalk,Icantalktoyou
moreindividuallyafterwards....
C:WhataboutourfuturedirectionintheAsianmarket?Canyoutalk
alittleaboutwhatplanswehave?
A:Idon'tthinkI'mtherightpersontoanswerthisquestion,
perhapsourGeneralManager,,canhelpto
answer....
Dialogue2
A:Thankyouforlistening,thatconcludestheformalpartofmy
avetimeforafewquestionsbeforewebreak
don'tbeshy,ifyouhavequestionsorsomethingto
say,justraiyourhand....Oh,yes,youintheback?
B:Canyouclarifywhatyousaidaboutthestandarddesignoptions?
A:Doyoumeanthedesignforthephaoneproducts?
B:Yes....
A:Well,justasIsaid,thedesignforthephaoneproductscomesin
provideacatalogofchoicesthatcan
becustomizedtoafairdegree.
C:Whatdoyouthinkaboutthecopyrightissuesthathavecomeupwith
ourrecentdesigns?
A:I'msorry,I'mnotsureI'mfamiliarwiththeissuesyou'retalking
about....I'mnotsureIunderstandyourquestion,couldyouexplain
more?
C:Thelegaldepartmenthasbeendealingwithchargesofcopyright
infringementonourdesigns....Iwasjustwonderingyourtakeonthe
issue.
A:Idon'thavemuchexperienceinthelegalaspectofthings,I'llhave
todoalittlerearchandgetbacktoyou....
Data数据处理
44Trends趋势
Dialogues1
A:Okay,herearethegraphsandfiguresforthismonth''s
reviewthemalltogether.
B:Thisfirstone,Ihaveaquestion....Thisgraphismarkingthe
salesperformanceforourlineofhairproducts,right?Canthislinebe
right?'tbelievewedidthat
poorly....IfIremembercorrectly,saleswentdownslightly,butnot
asdramaticallyasthegraphshows.
A:iddropinsales
wasn'correct,thehairproductsales
decreadslightly,thatdidn'tdosohot
therewasaprobleminthe
oplewereoffendedbyouradvertimentsfor
thecleaningproducts,butitwasalreadytoolatetomitigatethedamage,
soourmistakeshowsupinthesales.
B:Well,thegoodnewsisthenewindustrialcleaningproductsreally
wthesaleshaveshotupoverthelasttwoweeks.
A:ookattheothergraphs,you
canethatmostoftheotherproductlinesremainedsteadywithlittle
increa.
B:'sbetterthandropping.
Dialogue2
A:Whatdoyouthinkwillbethefuturetrendsfortheglobalmusic
industry?
B:Frommyperspectiveasamusician,Icaneadramaticincreain
thepopularityofLatinmusic,trendcontinues,I
24/48
imaginethepopularityofSalsadancingwillalsoridramatically.
Thismayresultinaslightdecreainthepopularityofothertypesof
music.
A:Whatdoyouthinkofthesuddendropininterestinclassical
music?
B:
moreandmorevarietiesofmusicbecomeavailabletoconsumers,the
thedrop
ininterestofclassicalmusichasn'tbeensuddenatall,it'sbeenslow
andsteadyformanyyearsnow.
A:Isthereanytypeofmusicthatisconsistentlypopularwithmost
people?
B:Ifyoulookatthenumbers,rockandrollmusichasremaineda
tthepopularityofrockand
rollwillstaythesameinthecomingyears.
45Systems制度
Dialogue1
A:Thefinancialdepartmentaskedmetotalktoyoubecauitems
youhavemadeafewmistakesinfilingforyourreimburments.I
knowyou'renew,soyoudon'bably
didn'thaveanybodytoshowyoutheropes....
B:Oh,thankyou!Ihavebeensoconfuedaboutthesystemfor
reatonofstepsintheprocess....
A:,heretostartwith,youneed
findtheminthe
filecabinetnexttothereceptiondesk.
B:Thebrownonebythedoor?Ilookedthere,butIcouldn'tfind
theforms....
A:Theformsarekeptintheconddrawer.I'llshowyouinac.
Now,youneedtofilloutlinesonethroughsixonpageone,and
toftheformwillbe
filledoutbyfinancial.
B:Thesignaturesarewhatarereallyconfusingtome....BeforeI
cangetmyreimburment,Ihavetogoaroundandgetabunchof
signaturesfromdifferentdepartmentheads.
A:Okay,thesignaturepartworkslikethis....Youhavetodo
,afteryoucompletetheform,youneedtotake
youneedtotakeityourlftothedepartmenthead,
laststepistohavethefinancial
eavetheformwiththefinancialcretary,
sheshouldbeabletotakeitfromthere.
B:Okay,IthinkI'foryourhelp.I'dbettergetbusy,
Ihavesomanysignaturestogather!
Dialogue2
A:Canyoutellmewhatisstandardprocedurefortakingordersoverthe
phone?
B:Whenwereceivephoneorders,thefirstthingweneedtodoisto
inputthecustomer'do
'sprobablyeasiertodothatway,
otherwiyoumightforgettoaskthemforsomeoftheimportant
information.
A:Afteryouputitintothecomputer,isitallautomaticthen?
B:Unfortunately,w,thecomputersystemfunctions
onlyasadatabankformarketingstudies...afteryougettheir
informationinthecomputer,youstillhavetowriteoutamanualorderon
rderisfortheautomotivedepartment,youu
orderedsomethingfromelectrical,uthepink
form.
A:Thereareonlytwokindsofforms,right?
B:eyougetthemfilledout,youmakeacopytondto
financialsotheycanmakeaninvoice,andyoundtheoriginaltothe
rightdepartment.
A:DoIgiveittojustanybody?Oristhereapcificpersonwhois
responsibletoreceivetheorderforms?
B:Onceyou'vefinishedalltheothersteps,youcanjustgiveittothe
'llmakesureitgetstotherightplace.
A:Okay,thanks!
46Scheduling日程安排
Dialogue1
M:What'sontoday'sagenda?
F:Wehaveanappointmentwithcustomerat9a.m,threeinterviews
beforelunchandaprojectreviewthisafternoon.
M:Whatabouttonight?Wouldtherebetimeforcleaningoffmydesk?
F:Tonightweshouldhavetimetocatchupbanquetcorrespondence.
M:Good,I'malwaysworkingagainsttimetogetthelettersout.
F:Theprojectreviewisaweekbehindschedule,what'scausingthe
delay?
M:Wehaven'thadsufficientamountoftimeforourreviewboardto
meet.
F:Canwestillmeetthetargetdate.
M:Weshouldbeableto,eventhoughthispartofprojectwasduea
25/48
weekago,wecanstillcompletethewholeprogammeontime.
F:Isthatso?That'swonderful!We'llbeabletocutdownonour
overtime.
M:Yes,Oh...lookatthetime,weshoudbeinahurrytomake
thatfirstappointment.
Dialogue2
M:Tomorrowisgoingtobealongday!Notonlydowehave
performencereviewscheduledallday,butalsostillhavethemfiled
thereportsonourdepartment.
F:Iwasthinkingthesamething,tomorrowisgoingtobeadrag,
willyoubereadytomorrow?
M:I'vebeensobusy,Icanhardlykeepupathingbecauthere
simplyhasn'tbeenanytimetogetready.
F:So,what'reyougoingtodo?Theywilldothereviewwhether
you'rereadyornot.
M:Iwilljusthavethefacedperformencereviewonprepared.
F:Youcan'tubeingtoobusyasanexcu,we'reallequallybusy,
butsomeofusputitalotovertime.
M:Thereismoreworkthanthereistime!
F:Iknowthingsarespeciallykayoticnow,butwecan'taffordto
makeexcus,you'vegottogetbetteratthemeetingdeadlines.
M:Yeah,maybeyou'reright,weshouldprobablyquit
complainingaboutourdeadlinesandgettowork,there'snotimeto
lonow.
47SWOTanalysis态势分析
Dialogue1
A:WearemeetingtodaytomakeaSWOTanalysisforourcompany,
remindyou,
SWOTstandsforstrengths,weakness,opportunities,and
'youthinkaboutour
strengths?
B:Ithinkourmaincompetitiveadvantageisthestrengthofour
'vebeenabletohaveagreatdeal
ofmarketpenetrationandhaveestablishedastrongprenceinthe
market,bothinsalesandinidentity.
A:Iagree,we'veputalotofemphasisonmarketdevelopment.
Thatleadsdirectlytoourweakness,Ithink,becauwehave
focuedheavilyonmarketing,wehavenotmademuchleewayin
ourreputationwithconsumers,we
needtoputmoreeffortintoproductquality.
B:Well,let'stalkaboutopportunities,shallwe?Ithinkthatby
focusingonimprovingourweaknessandcomingupwithawiderrangeof
highqualityproducts,wecanreachevenmoreofaconsumerbathan
eofourstatusinthemarket,ifweboostedour
productdevelopment,wecoulddominatethemarket.
A:Sowhataboutourthreat?Arethereanystrongcompetitorsoutthere?
Dialogue2
A:DoyouagreewiththeSWOTthatcameoutofourannualreview
meeting?
B:Iagreewithpartsofit,butIjustdon'tthinktheevaluationofcurrent
opportunitiesisrealisticorevenviable.
A:Whatdoyoumean?Thereportsaidwecouldboostoursalesby
'tthinkthat
wouldwork?
B:No,Iagreesolvingproblemswithourimportandexportsidewould
helptoboostrevenue,butIjustdon'tthinkwecouldachieveasmuchas
50%more,blemsaremore
complexthantheSWOTtookintoaccount.
A:Doyouatleastagreewiththethreatanalysis?
B:Yes,Ithinkdeterminigourcompetitors'strenghtsandweaknessis
istourthreatsononehand,there's
Spalding,Mercid,andYaleford.
48StatisticalReports数据统计报告
Dialogue1
A:Sometimesthestatisticalreportsdon'tevenemliketheirwritten
inEnglish!Takethisntenceforexample,"Inthesamplegroup
consistingof500respondents,twooutofeverythreehouholds
interviewedfellbelowthemedianlevel,whilecontrolgroupyieldedan
averageof62%infiltration."Whataretheytalkingabout?
B:It'plegroupismadeupof
thepeopleyouarestudying,theyaretheoneswhohavefilledoutthe
trolgroupisastandard
emeansthelevelthatmost
rationisjustwhetherornottheyhaveheardofour
product.
A:Sowhataboutthisntence,"Nearlyonethirdofrespondents
rankedinthe25thpercentilenationwide,whilelessthan2%rankedin
thetop5percentile"?
B:You'fitthisway....
1/3ofthe
peopleareconsideredtop25%samegroup
ofpeople,fewerthan2%rankedinthetop5%at
26/48
makemorentoyounow?
A:Iguessso...Toomanynumbers...Toomanywords....
Dialogue2
A:I'dliketogooverthestatisticalreportwithyou,ifthat's
alright....
B:'sthefirstpage.
A:Accordingtothisreport,30%,ofourviewershaveamedian
accurate?
B:Yes,ifyoulookatthepiecharthere,you'llethat30%arein
theabove40Kcategory,20%arebetween35and40K,and50%
fallbelow35K.
A:Whatpercentageofcustomerscomefromhouholdswith
children?
B:Nearly75%ofourcustomerbacomesfromchildless
25%ofrespondentsreportedhavingchildren.
A:Whatwastheratioofsinglesversusmarried?
B:Therewasaclearcutof50-50onmaritalstatus.
Technology技术
49Email电子邮件
Dialogue1
A:Howdoyouplantodistributetheinformationaboutlastweek's
meeting?
B:Iwasplanningonndingabulkemailtoalltheursonour
company'srver.
A:That'satime-savingwaytogetthewordout,butIdon'tthinkit
usjustdeletethebulkemailswithout
youputareallycatchy<容易记住的>
subjectlineinthere,Idon'tthinkanyonewillgettheinformation.
B:Well,itwouldbewaytootime-consumingtondtheemails
onebyonetoourentirestaff...Whatdoyousuggest?
A:Youcouldndthemeetingbrieftothemanagersbyemail,and
ople
willreadanemailifitisntbytheirsupervisor.
B:That'stputthemeetingminutesonthe
emailasanattachment,
youshowmehowtomakeanattachmentwithouremailprogram?
A:I'msorry,Iknownexttonothingaboutthenewemailprogram.
It'ssuppodtobemoreur-friendlythanourlastprogram,butI
stillhaven'tfigureditout.
B:I'ldn'tbetoo
complicated,I'msure.
Dialogue2
A:Let'weshoulddefinitelykeepin
realotoffutureopportunitiestoworktogether.
B:eciallyinterestedintheAluminumprojectyou
hinkyoucanemailthedetailstome?
A:Sure!I'llnditalongtoyouassoonasIgetbacktotheoffice.I
didgetyourcard,didn'tI?
B:Oh,Ialmostforget!Hereitis.
A:heinformationonherecurrent?
B:Let'e...Yes,butthisonlyhasmyworkemailaddress.I'll
mesiftheattachmentistoo
large,attachmentismorethan
100K,goaheadandndittomypersonalemailaddressinstead.
A:It'urcomputer
havethesoftwaretounzipfiles?
B:Ido,butunzippingfilesdoesn'meItried
todecompressafile,alargefile,it
wouldprobablyworkbettertondittomypersonalemail-It'sbetterto
besafethansorry.
A:Noproblem,Iwillbesuretoemailtheinformationtoyourpersonal
emailaddressfirstthing.
50ComputerTechnology计算机技术
Dialogue1
A:Isyourcomputerfastenough?
B:Ohmygosh,don'tevenaskmethatquestion!Mycomputeris
'sthebaneofmyexistence!
A:You'reexaggerating!Itcan''thumanresources
justissueyouanewcomputerlastmonth?Ifit'snew,theprocessor
ldn'tbethatslow.
B:It'sslowerthanmydeadgrandmother!Thecomputertheygaveme
wasnewtome,stdustedoff
somerelicfromthebackstorageroomandprentedittomeasnew!
A:Isthatright?Well,that'swhatyougetforcomplainingthatour
company'obablydiditonpurpojust
fiveyearsold,it'sprobablyslowerthantheoneyou
hadbefore....HowmuchRAMdoesithave?
B:I'mnotsure,butIknowmycomputerdefinitelydoesnothave
ddriveisclutteredwithsomuchuless
tbealittlefasterafterIdeletealltheprogramsIdon't
uoften,butwhatIreallywishforissomethingstateoftheart....
Highspeed,built-inwirelessinternet,enoughgigabytestosatisfy....
27/48
A:Keepdreaming.
Dialogue2
A:Didyouethenewestflat-screenplasmasthathavecomeout?
It'samazingwhattheycomeupwiththedays....
B:Amazing,
theycostnextto3Gsapiece.
A:Yeah,thenewtechnologythatcomes
outisprettyaffordable,though.
B:Likewhat?
A:ThenewIBMMP4playersareprettyreasonablypricedforwhat
getanicelittleMP4withabout3gigsofspacefora
that'saprettydecentprice,don't
you?
B:Iguessso,butthetinyscreensdon'thaveenoughpixelstomake
listentomusicfine,butifyou
wanttoplaysomemulti-mediafiles,youcan'e
currenttechnologylimitations,IthinkportableMP4playersarearip-
off.
A:Youwanttowaituntilthenextgenerationcomesoutbefore
buyingin,huh?
B:Yougotit.
51RunninganIntemetBusiness网上做生意
Dialogues1
A:EarningextraincomeontheInternetiasierthanyoumight
startedllingtraditionalcraftitemsontheInternetlast
year,IhavereallybeenabletomakebankdoingsomethingIlove.
B:Isthatright?Ihearallthehorrorstoriesofinternetbusiness
youbesureyourideawillcashin?
A:Torunasuccessfulinternetbusiness,itrequiresalittlerearch
'vegottohaveagoodideaof
somekindofproductthatisindemandorwouldbepopular.
B:That'smarketingrearch....Butwhataboutgettingstarted
onceyouhaveanidea?
A:Afteryouhaveyourgreatidea,thenyoucantupshopby
registeringadomainname,creatingawebsite,anemailaddress,
anttogoalloutonyourwebsite,you
canputtogethershoppingcarttechnology,butthatcanbepriceyto
startoutwith.
B:Soundslikealotofwork!
A:oesn'tgrowon
trees....Mostofushavetoworkforit.
Dialogue2
A:Lastmonth,ductsandprices
aregood,buttheproblemisthatnooneknowsaboutourwebsite.
B:Ifwewanttogetthisinternetbusinessofftheground,we'vegotto
dosomethingfast.
A:Weneedtomaximizethechancesthatoursitewillbeatthetopof
archenginelists,butI'mnotsurehowtodoit.
B:We'vegottoputmorebuzzwordsintothepagetext,soitwillpop
upwhenpeoplearchaboutkindofproducts.
A:Yeah,you''vegottogetthemostpopularphras
there....Howelcanweboostsitetraffic?
B:Ithinkoneoftheleastcostlywaystoattractbusinessistoasksome
haverelatedrvices,theymaybewillingtohelpusout.
A:Iguesswecouldalsoputoutafewadvertimentsforourwebsite
liketofindthemosteffectivewayto
letpeopleknowaboutoursiteandourproducts.
52ElectronicGadgets数码产品
53WebbadMarketing网上营销
Dialogue1
A:
confidentitwillropeinalotmorebusinessbecauofitsur-friendly
format.
B:Whydoyouthinkthenewpageissomuchbetterthantheoldpage?I
thoughttheoldpagewasn'thalfbad....
A:Theoldpagewasokay,alright,buttherewasn'tabiginfluencein
oursalesvolume,becauthesitewasn'tdevelopedwithaneyetowards
'urmarketing
departmentteaminontheaction,andtheresultsaresmashing....
B:Whatchangesweremadefromtheoldpagetothenewpage?
A:First,thevisitorstothesiteareencouragedtogivetheircontact
've
gottheirinfo,itgoesintoadatabaforfuturemarketingmailersand
,thereareclearlinkstodescriptionsofour
productsandrvices,
alsoaddedaspecificareaforon-linecustomerrvice....Sofarwe've
gottenatonofpositivefeedback....
B:Great!
Dialogue2
A:What'sthenewsonourwebsite?Howeffectivedoyouthinkitis
28/48
fromamarketingstandpoint?
B:We'vebeenabletosurveyandtracksomeoftheinformationof
ourwebsiteursthroughsomecookietechnology,andit'ssurprising
toetheresults.
A:Whatkindsofhitsarewegettingonourcompany'swebsite?
B:Fromthenumbers,itemsnearlyhalfofthevisitorswho
stumbleontoourpagepickupthelinknotfromnetworkbrowrsor
archengines,ansour
consumersarepurpofullyandactivelyekinginformationaboutour
nthe
findings,Iamcompletelyconvincedtheinternetisthemarketing
powerofthefuture!
A:Youreallythinkthatmanypeopleturntotheinternettofind
productinformation?
Whatabouttheoldstandbysofwordmouthandprintmedia?
B:Well,themediumsarestillimportant....theyaren'tathing
ofthepast....ButIthinktheymightbelessimportantnowthaninthe
hnologyagehasarrived!
FinancialTopics财务话题
54Costing成本
Dialogue1
A:Howmuchwillourorderfromyourfactorybe?
B:I'llbehappytogetbacktoyouwithanestimateinthenextfew
days.
A:I'mafraidIcan'rofficeatleastprovide
mewithaballpark〔大致正确的figure?
B:Well,Iwouldneedanideaofhowlargeyourorderwouldbe.
Abouthowmanyunitswouldyouneed?
A:Justgivemeanestimatedfigureforanorderof100units.
A:Pleagivemeafewminutetocalculate....Ouraskingprice
shouldbeabout$price
acceptabletoyou?
B:Yourestimatedisemsalittlehightome,we'rewillingtopay
$80perunit.
A:Wouldanorderofonly100units,it'llbedifficulttoworkwithin
fyouwereordering500unitsormore
units,wemightbeabletoworksomethingout.
Dialogue2
A:Howmuchdoyoupaywholesaleforyourproducts?
B:Wehaveafewdifferentwholesalevendors,soourcostvariesa
differenceisminiscule,afluctuation
ofabout0.2%.
A:Thatmustimpactyourbottomlineatleastalittlebit,doesn'tit?
Afterall,hdo
theygoforretail?
B:intoconsiderationchangesin
supplycostwhenfiguringthisprice.
A:Isthatincludingtax?
B:No,that'rateisvariesfromdifferent
marketingareas,soitisdifficultforustofigurein.
A:Howmuchisyourprofitmarginthen?
B:Ourprofitmarginisintheneighborhoodof20%.
55Budgets预算
Dialogue1
M:How'sabudgetfortheAdam'sproject?
F:We'restilldraftingthefinalbudget,butitemslikewe'llhavequite
'tworryaboutgoingoverbudgetforsupplies,ourfunds
aremorethanenough.
M:Areyousure?Lastyearwewentoverby30%onsuppliersalone,
thefinancialdepartmentwasoutofmyhead.
F:Theyrememberedlastyear'smistakeandalarmit,thisyearthey've
takenlastyear'sspendingintoconsideration,they'vegivenyouadequate
fundthisyear.
M:That'sgoodtoknow,otherthanthesuppliesbudget,westillhave
overheadcost,wheredidtheextramoneycomefromtocoversupplies.
F:Actually,itdidcomefromtheoverhead,mostofthomaterials
arestillleftoverfromlastyear,soweanticipatereusingthem,wecut
cornersabit.
M:Thatmightbeaproblem,haveyoulookedatwhatwasleftfromthe
lastyear?Manyofthepiecesareinbadshape,theymightnotbereuble.
Perhapsyoushouldalertthebudgetcommitteebeforeit'stoolate,we
mayneedmoremoney.
F:I'lltalktothemandewhatcanbearranged.
Dialogue2
M:HowmuchdoyouhavebudgetforourtriptoLasAngeles?
F:Intotal,itshouldbeaboutfivethousanddollorsfortheweek
conference,wouldyouliketoethebreakdown?
M:Yes,Iwanttoknowexactlywherethemoneyisgoing,givemea
detailedreport.
F:First,wehavetheairlineticketswhicharefivehundreddollarsper
personwithfourofusgoing,that'stwothousanddollars,forour
accommodations,we'respendingeightydollarsanightperroomforfive
29/48
days,that'sanothereighthundreddollars.
M:Won'tyoubeabletofindanythinglesxpensive,we'resharing
rooms,right?
F:Ihavetwopeopletoaroom,theeightydollarsroomrateisthe
econferencegoingonthatweek,allthe
hotelshaveinflatedtheirprices,they'remakingakilling.
M:Sofar,we'vehadtwenty-eighthundreddollars,whatel?
F:Ihavebudgetoftwenty-fivedollarsperpersonperdayforfood
expens,thattotalsanothereighthundreddollars,andforother
incidentalsliketaxefeesandtips,Ihaveestimatedfourhundred
dollars.
M:Well,that'sonlyfourthousanddollars,didn'ttellmeyou
budgetwasfivethousanddollars?Whereistherestofmoney?
F:That'smybuffer,Iwantedtoleavealittleroominthebudget
justinca,it'sbettertobesafeandthorough.
56Auditing审计
Dialogue1
M:Didyougetthefinancialrecordsintoshapeforyourauditnext
month?
F:I'mstillworkingonironingoutafewproblems,keepinastrict
accountofallourincomingandoutgoingisnotaneasytask,it's
muchmoredifficultthanbalancingmycheckbook.
M:Iguesstheauditingisjusttomakesureeverything'sontheopen
up,andthatyou'rekeepingproperrecordsofallourexpenditureand
profit.
F:Keepingtrackofmoneycominginiasierthankeepingtrackof
moneygoingout.
M:Whyisthat?
F:Itemsourrecordarealwaysalittleincomplete,becaunot
alloftheemployeesturnovertheirreceiptsforbusinesxpens.
M:That'ssomethingyoucanimprovebytalkingtohumanresources,
theycanndoutamemotomakesurepeoplearefollowingprotocol
withtheirexpenaccounts.
F:Atleastourrecordsformoneyinareverycomplete.
M:Asfarasourastswereconcerned,theywanttoknowmore
aboutyourintakeanyway,theywanttomakesureyou'repaying
taxesonthemoneyyoumake.
F:We'repayingallright,butit'sjustprovingeverythingbythe
numbers.
Dialogue2
M:Canyoupleashowmeyourfilingsystemforthecompany
finances?
F:Certainly,wekeeprunningtallyofallmoneyinandmoneyoutonthe
monthtomonthbasis;thenumbersarecrosscheckwithallexpenditure
receiptsandinvoicesofouraccountreceivables.
M:Ie,forthefirstquarter,yourtotalexpenditureswereonehundred
andfiftythousanddollars,noneofwhichweretaxedactable.
F:Yes,wemustpaytaxesonourtotalincomenotouradjustedincome.
M:Yourtotalintakeforthefirstquarterperiodwasfivehundred
thousanddollars,youhaveagrossnetoffivehundredthousandandthe
ave
somethingbesidethisreportthatwillbackupthefigures.
F:Inthisfileareallofourmonthlybank'sdepositnotes,aswellas
invoiceandreceipts.
M:Thatshouldbeadequate,haveyoucompletedthetaxformforthis
item?
F:Yes,wehavecompletedtheformsandpaidourtaxesinfull.
57TheEconomy经济
Dialogue1
M:It'shardtobeoptimisticaboutthingswiththewayeconomy'sheaded,
thetradedeficitisgettinglarger,consumption'sdown,Ireallythinkit
wereheadedforrecession.
F:Theeconomyhasbeenstagnantforawhilenow,we'vebeenina
recessivestateforveralmonthsalready,whatworryandneedmostis
thetradedeficit,Ithinkthegovernmentshoulddomoretoencourage
export.
M:increasingtheexportwouldweakenthecurrency,Ithinkthemain
pointiconomicgrowth,weneedmorejobs,factoryoutsourceand
movemanyjobstoforeigncountries,theresultdoesincreain
unemploymentinourowncountry,lowerconsumption,lower
production,andoverallpeopleeconomy,ifmorepeopleareworking,
itwillgiveeconomyaboost.
F:It'struethatweshoulddosomethingaboutunemployment,butwhat
aboutinflation?Ifunemploymentfalls,there'spressuretoincreapay,
thatwillresultininflation,whichwouldresultinamuchlessdynamic
economy.
Dialogue2
M:Ithinkthegovernmentneedsaradicalplantoimprovethings,the
governmentjusttalks,butinthelongrun,nothingisdonetoimprove
economy.
F:That'sright,theyalwaystalkaboutaneedfornew,foraggressive
tactics,theyhaven'tdoneanythingtostimulatenewjobs,
30/48
M:Well,incometaxeswouldhaveincreadlastyearinhopesof
givingtheeconomyaboost,butIthinkit'sabackfire,the
immediateeffectoftaxadductionwascausingtheinflationtori.
F:Theworstpartisthattheinflationhurtsthepoormorethanthe
rich,italsoleadstomoreunemploymentinthelongrun,Idon't
knowwhatagoodsolutionwouldbetomaketheeconomymore
vibrantagain.
M:Ihaveagoodsolution,weneedsomenewblood,weshould
getridofthispresidentandboatinsomenewleaders.
58Fundraising集资
Dialogue1
M1:Hello,mynameisPetter,I'mcallingonbehalfofSavethe
ChildrenFund,haveyouheardourorganizationbefore?
M2:Eh...yes,'tyoudosomekindofcharity
workbytakingcareofstarvingchildreninAfricaorsomething?
M1:Yessir,that''tonlyrvethechildrenin
Africa,butwealsotakecareofchildreninpovertyallovertheglobe.
Wellsir,I'mcallingtodaytoaskforyourcontributiontoourcharitable
organization.
M2:Isthatright?
M1:We'rearviceorganizationthatisalegallyregisteredcharity.
Weoperateinmorethanahundredcountries,butmostofour
adminstrationandworkersareallvolunteers,whenyoucontributeto
ourcau,onehundredpercentofyourdonationgoesdirectlytothe
childrenwhoneedit.
M2:Whatkindofcontributionsareyouaskingfor?
M1:Weacceptdonationsofanyammount,dependingonyour
cceptdonationsanywherefrom
onally,your
contributioniscompletelytaxdeductible,canIcountonyoufor
supportthisyear?
M2:Sure,I'mwillingtosupportyourcau,eh...howcanI
makedonation?
Dialogue2
M:Howdidyourcompany'sfundraisinggo?
F:dbeableto
partnerwithfewofourcompetiters,allinfun,ofcour,to
sponsoramerryfunforAmericaCancerSociety,allofthepeople
whoparticipateithadagreattime,andwewouldbeabletoraia
lotofmoneytocontributetocancertrearch.
M:Sohowdoesitwork?Howwouldyouabletomakemoneywith
themerryfun?
F:Eachoftherunnersthatparticipatedthemerryfunraipaidaten
dollarentrancespeed,also,theywentdoortodoortogetsponsorswho
pledgedadollarpermilethatparticipantsran,allalongwewereableto
raiveralthousanddollars.
M:SoundsagreatdealforAmericanCancerSociety.
F:Inallhonesty,it'salsoagreatdealforourcompany,theexposure
thatbeginsforsponsorsandinventlikethiswasgreatforourimageinthe
mplishedasmuchaslastyear'sadvertising
campaign,pluswewereabletodoalittlefundraisingforagoodcau.
LegalTopics法律话题
59Confidentiality机密
Dialogue1
M:DidyouhearwhathappenedintheSkartca?Someofthensitive
materialswereleakedtothepress,noweverynewspapersarealloverit.
F:Oh...Ibetthefirmisfuming,dotheyknowwhospilledthebeans?
M:I'msuretheyhavetheirsuspicions,therewereonlyafewnior
levellawerswho
wereprivilegedthecadetails.
F:Whatkindofrepercussionswilltherebeforthepeoplewhoareheld
responsible?
M:I'msurethere'llbecant,andtherealsomightbesomeleagal
conquences.
F:Whywouldthepersonwhotoldhaveproblemswiththelaw?
M:Becauwhoeverletthecatoutofthebagwasbrakingclan
confidentiality.
F:Ididn'tthinkaboutthat,that'sprettyrious,arethere
investigatorsworkingonfindingoutwhoitwas.
M:I'msuremanagementisontopofit.
Dialogue2
M:Nowremember,thethingsItoldyouarejustbetweenyouandme.
F:Don'tworry,MrSmith,yourcommentsareoftherecord.
M:Itisveryimportantthatnoonecanidentifyyoursource,ifour
company'spresidentfindsoutthatIletthetopcretitemspill,therewill
beriousconquencesforme.
F:LikeIsaid,MrSmith,youhavenothingtoworryabout,the
thingsyouhavetoldmewouldstayhereinthisroom.
M:Ijustwanttoconfirm,youknow,Icouldevengetintroublewith
thelaw.
F:Surely?itcan'tbethatrious.
M:Itisjustthatrious,Ihavejustviolatedtheconfidentialityclau
31/48
ofmycontractwiththecompany,iftheyfindout,itcouldbeinto
theslammerforme.
F:Well,inthatca,Iwouldbespeciallycarefultoguardmy
sources.
M:Pleado,there'realotwritingonit.
60Lawyers律师
Dialogue1
M:Ican'tbelieveit,HandcupMarketing'slawyerjustrvedus
withpapers,theyaresuingusforbreachingcontractonthe
Anderson'saccount.
F:DidyougetitintoourlegalcounlMrDevis?Heknowsabout
this,right?
M:Yes,assoonasIgotnotice,Icontactedhimrightaway,he's
suppodtobecomingintoofficenow.
F:Whenisthehearingscheduled?
M:Intwoweeks'hatMrDevishastimetomakea
gooddefen.
F:Perhapsitwont'tevenmakeittotrial,ifwe'relucky,thejudge
woulddismissthecaintheprenominatedhearing,thatwouldsave
usafortuneinlegalfees.
M:Ifitdoesgototrial,I'mafaidtheprocutionwouldhavea
headdaymarkingourcompanythroughthepress,therecouldbealot
sMrDevis?
F:I'msurehe'sonhisway,maybehe'sroundingupsomewitness
forusnow.
Dialogue2
M:MissHubble,asyourlegalcounl,Iwanttoadviyou
againstmakinganystatementstothepressaboutthetrial,itcouldbe
verydamagingtoourca.
F:MrLawrence,Iappreciateyouradvice,Iknowyou'regood
lawer,butIwanttoprovetothepeopleI'minnocent.
M:Talkingtothepresswon'tproveanything,provingyour
innocentismyjob,wecanworkupgoodcatowithstandthe
procution,otherthanafewwitnesswhogavecomforting
tesimonies,theydon'thaveanysubstentialevidenceagainstyou.
F:DoIhavetotakethestandtommorrow?
M:Yes,you'rescheduledtotakethisstand,remember,youwill
beunderoath,becarefulnottomakeanymisstatements,theycould
ditchyouforperjury.
F:Doyouthinkit'safairjury?
M:Thejuryemsfine,wehaveafightingchancetowinthisthing,
justremembertogiveyourtestimony,justthewaywewentoverit.
61Contracts合同
Dialogue1
A:Didyougooverthecontractwithoursupplier?Theydraftedanew
g
hasbeensignedyet,weonlyhaveaverbalagreementsofar.
B:ed
theywanttomakesurewedon'tleavey
anyloopholes.
A:aljargoninall
theclausmakemyheadspin!
B:Minetoo!Butit'simportanttohaveadetailedandspecificcontractin
eisaproblem,we
canjustgobacktowhat''sagoodwaytoprotectus,
andthem.
A:SometimesIreallylongforthetimewhenaman'swordwasgood
enough.
B:Thattimedoesn'on'thaveitinwriting,
thenit'agreementsaren'tworththe
paperthey'rewrittenon!
A:Iguessyou'reright!
Dialogue2
A:Canyouhelpmemakenofthiscontract?Idon'tquite
understandthisphra....
B:Letmee,"Thetwoundersignedareinagreementtothefollowing
shallberesponsibleforfurnishingPartyBwithmaterials
asfollows."Well,that'saprettycomplicatedwaytosayyoubothagree
tosomethingandsignyournamestocertify.
A:SoifIsignhere,thatmakesmePartyA,right?
B:uhavetoabidebyalltherequirementslistedinthis
contractforPartyA.
A:Whataboutwhatissayshere,"Termsandconditionsofthis
agreementarevoidinthecaofnaturaldisasteroractsofGod."
B:Thatmeansunlesssomethingverybighappens,likeanearthquake
oratsunami,youwillbeboundtothecontractandcan'tgetoutofit.
A:Thatrious,huh?
B:yousignthiscontract,Iwouldgooveritwith
reit'swhatyouwant.
A:Goodidea.I'llprobablyhavetogetadictionary!
----------------------------------------
UfulExpressions
32/48
Beginner
ghasbeensignedyet.现在还什么也没有签。
haveaverbalagreementssofar.到现在我们只有口头
协议。
'twanttoleaveanyloopholes.我们不想留下任何漏
洞。
ctsareagoodwaytoprotectourlves.合同是保护我们
自己的好办法。
dwehavehelptoreviewthecontract.我很高兴有人帮
助我们复审合同内容。
urnameheretocertify.签名以示证明。
nwriting.把内容写下来。
reit'swhatyouwant.确保是你想要的东西。
Intermediate
gooverthecontractwithoursupplier?
你看过我们和供应商的合同吗？
econtractbeforeitwenttoourlegaldepartment.
在合同教导我们法律部门之前我看过。
on'thaveitinwriting,thenit'syourwordagainsttheirs.
如果你不把相关内容写下来,那样你和他们会各说各的理。
agreementsaren'tworththepaperthey'rewrittenon.口头协
议比不上书面合同那张纸。
undersignedareinagreementtothefollowingterms.
下面签名的双方同意以下条款。
ignhere,thatmakesmePartyA,right?
那么如果我在这里签字的话,那我就算是甲方了,对吗？
etoabidebyalltherequirementslistedinthiscontractfor
PartyA.
你必须遵从本合同中列出的对甲方的所有要求。
yousignthiscontract,besureyoureaditcarefully.
在你签订这个合同之前,一定要仔细阅读。
Advanced
aftedanewcontractafterwechangedourpricing
agreementlastsummer.
我们去年夏天改变定价协议之后,他们又起草了一份新合同。
'simportanttohaveadetailedandspecificcontractinca
thereare
disagreementsthatarilater.
但重要的是要写出一份详细具体的合同以防日后出现争议。
ndconditionsofthisagreementarevoidinthecaof
naturaldisasteroractsofGod.
出现天灾或不可抗力时,本协议中的各条款和条件无效。
ansunlesssomethingverybighappens,likeanearthquake
oratsunami,youwillbeboundtothecontractandcan'tgetoutofit.
这意思是说除非有某些大事发生,如地震和海啸,否则你必须履行合
同内容而且不能逃避责任。
yousignthiscontract,Iwouldgooveritwithafine-tooth
reit'swhatyouwant.
我要是你的话,在签订本合同之前会仔细调查一下,确保符合自己的
要求。
62Copyright版权
Dialogue1
M:Tellyourgraphicartiststogobacktothedrawingboardforournew
logodesign,
Ijustsawthephotographerscameoutofyourdepartmentlastweek,it
justwon'twork.
F:Why?What'stheproblem?Itisthewaytoosimilartothelight
swoosh,don'tyouknow,that'scopyrighted,ifwecomeoutwith
somethingevenclotothedesigntheyhave,wecouldbelegallyliable,
theysueusinthehorbi.
F:Isawthedesign,wehadateamofallstardesignersonit,Idon't
thinkitrembleslikeitslogoatall,that'sahugestretchimaginationto
sayourdesignwouldviolatetheircopyright.
M:Ourlegaldepartmentdoesn'tthinkso,theyreviewthecopyrighted
imagesforthelight,afterdiscussingwithourgeneralmanager,they
determinetherewouldbecopyrightandfragementtoplaceitsdesignon
ourproducts,it'sbettertobesavedandsorry.
F:Whatifwemodifythedesignalittlebit?Say,wechangethecolor,
doyouthinkthatwouldbeenoughtodifferentiatefromthecopyrighted
image?
M:No,theyverdictfromthelegaldepartmentistostopfromscratch,
thistime,comeupwithsomethingmorecreative.
F:Morecreative?
M:Notonlydowehavetoworryaboutnotoverstappingboundtothe
copyright,butwealsowantsomethingdifferentfromeveryoneel,we
wanttostandouttoourconsumers,comeupwithsomethinggood,
thenwe'lltourowncopyrightonit.
F:Ok,lookslikeit'sbacktosquareone.
Dialogue2
M:Howwasthepaperworkcomingonthelegalsideofthings,have
youfiledthecoyrightonourwebsitedesign?
F:Ihavestartedthecopyrightprocess,butitisstillunderreviewby
33/48
thecopyrightoffice,theyhavetoensurethatnosimilardesignshave
alreadybeensubmittedforcopyrightbeforewecanfurtherthe
proceedings.
M:Didn'tourlegalteamalreadydotherearch?Thatworkshould
alreadybedone.
F:Yes,thelegalteamrearchispartofapplicationpackagefor
copyright,thecopyrightbureauonlywantstoreviewandconfirmthe
rearchwehavealreadydone.
M:Howlongwilltheprocessusuallytake?
F:Unfortunatelyitissometimesalinkageprocess,itdependson
howcompleteyour
filingistobeginwith,butgenerallyitwilltakeuptothreemonthsto
registerthecopyrightwiththeoverenbody.
M:Ihopewecanrushtheprocessalittle,we'rewaitingonour
copyrightbeforewecangooutinthemarketwiththeproduct,
otherwi,it'sjusttoodangerous,thecompetitionisstip,andthey
wouldsnatchupourideasandharby.
F:Theonlywaytoprotectourinnovationsistocopyrightthem,
otherwi,wehavenolegalarmtodealwithimitations,afterour
copyrightgoesthrough,wecansueanyonewhocopiesourwork.
63Patents专利
Dialogue1
A:Markisbrilliant,Ican'tbelievehowmanyhelpfulinventions
aproblemandheinventsawayto
'samazing.
B:waystryingtobuildabettermoutrap,youknow,
healreadyholdsfivepatentsonhisinventions.
A:Really?Whatkindofpatentedinventionsdoeshehave?Anything
thathehasbeenabletomakeafewbuckson?
B:laterhe
,hecameup
withanautomatedfuelinjectorsystemforlawnmower.
A:waystinkeringwithdifferenttypesof
utthatidea?Didheregisteritfora
patent?
B:Ithinkhewasabouttoputapatentonit,butsomeonebeathimto
2weeksafterhecompletedhisprototype,
tthepatent
first,eventhoughitwasMark'madeatonofmoneyon
it,too.
A:Gee,that'sterrible!
B:Sometimethatthewaythingsgo,Iguess.
Dialogue2
A:Canyoutellmemoreaboutyourproducts?
B:Yes,I'headofthe
competitionbecauourproductshaveadvancedtechnology.
A:Whatkindofadvancedtechnologyareyoutalkingabout?
B:howyouhowthehingedevice
works...'tbeabletofindanything
heonlymanufactureroftheunique
technology.
A:Youhaveapatentonthisdesign?
B:That'viceistheresultofyearsofrearchbyourteam
heonlymanufacturerbecauwecameupwiththe
'sallouridea.
A:Isittrulysuperiortootherproductsonthemarketnow?
B:Ifitwasn'tasgoodasIhavesaiditis,wouldwehavetoregistered
itforapatent?Butyoudon'thavetotakemywordforit,giveitatry
yourlf!
64----EnvironmentalRegulations环境条例
Dialogue1
A:What'sholdingusbackontheplantexpansionproject?Wewere
en'tIheardanything
aboutit?Didthewholeprojectjustvanishintothinair?
B:No,asa
emedthatthepropertywewereslatedtobuildonisalsohabitatforsome
endangeredindigenousspecies.
A:You'rejoking,right?Nowonderwe'vebeentiedupwiththisproject.
Iknowtheenvironmentalimpactstatementwilltakeforevertoget
approvalifthey'y
positivethereividenceofendangeredspeciesactuallylivingthere?
B:llywe'll
knowmorebytheendoftheweek.
Dialogue2
A:We''restillputtingoutmore
wegetcensuredonemoretime,theywillslapuswithaheavyfine.
B:We’reonlyovershootingthepollutionquotientbyafractionofpercent.
It'sreallynotasbadasyousay.
A:You'evelsareabovethatwhichis
'rebreakingthelaw,itdoesn'tmatterhowmuchorhow
34/48
tisweareovertheallowedemission
ve
usastandard,andwehavetomeetit,orel.
B:Whenaretheytakinganothersurveyofourpollutionoutput?
A:We'vegotuntilnextsummertocleanupouract.
65----MarketingSurveys市场调查
Dialogue1
A:
takethatreportandcompareitwithoursurveyofconsumerbuying
habits,there'sonlyoneconclusion.
B:What'sthat?
A:rproductwas
markedupatahigherintroductoryprice,oursalesafterproduct
countedintroductoryprice,we
landedmoresales.
B:So,weshouldstartlow?
A:sanimportantvariable
inourmarket,
customersgethookedonthelowintroductoryprice,theywillbuy
n,whenwehitapeak
insalesandafterourcustomerbaissoldonourproducts,wecan
bringthepriceup.
B:Thatsoundslikeareallyclevermarketingstrategy.
A:'vegottocomeupwithafew
cleverstrategiesinordertokeepourplaceontop.
B:Ithinkourmainstrengthiswithyoungconsumers.
A:That'ngconsumerisfastto
commit,llengeiscustomer
loyalty.
Dialogue2
A:Didyougetthemarketingsurveyresults?Howaresalesabroad
comparingtosalesathome?
B:Accordingtoournumbers,thereistwiceasmuchopportunityin
theinternationalmarketasthereisinthedomesticmarket.
A:Whatarethegeographicalareasofthehighestdemand?
B:OurEuropeanmarkethasthehighestcurrentdemand,butSouth
Americahasgreatpotentialforgrowth.
A:IheardAsiaisboomingnow,isthegreaterAsianmarketavailable
tousnow?WhatisthesizeofourholdonAsia?
B:Honestly,wedon'tfullyunderstandourmarketsituationinAsia,
Idon'ldprobablyputourfeelersout
andewhatpotentialexists.
66----TargetAudience目标消费者
Dialogue1
A:elooksofit,we'regoing
tohavetore-evaluatesomeofthecontentforourpromotionaleventsin
differentvenues.
B:Why,what'sthelowdown?
A:Accordingtothereport,ourBostoncrowdisquitedifferentmake-
tonconsumersaremostlyfrommid-
leveltoupper-classincomelevels,universityorpostgraduates,married,
nochildren,wthekind,Chicagoontheother
hand,ismostlymidtolowincomelevels,singleparenthomes,blue
we'retalkingabouttwototallydifferenttargetgroups.
B:Ihavenoideatherewasthatgreatofdeviationbetweenthetwo
ourproductsll,wehavetotakethetargetaudience
intoaccount.
A:Nokidding,we'vegottocomeupwithtwocompletelydifferentsales
pitchestosuittheneedsofeachgroups.
Dialogue2
A:What'sourtargetaudienceforthiscampaign?
B:Thisgo-aroundwe'refocusingonnewmoms,familieswithmedian
incomeandoneormorechildrenundertheageoftwo.
A:Doyouthinkthat'smuchdifferentfromthesoccermomswetailored
thelastcampaignfor?
B:Well,eboth
groupsaremadeupofmothers,soasbefore,wecanplayupon
maternalinstincts,hygiene,safety,tbeing
said,ewe
aredealingwithmothersofinfantshere.
A:Right,'stheaverageage?
B:Demographicssayinaverageageof28.7,educationalbackground
ofuniversityorpost-grad,annualhouholdincomeof40-50Kayear.
67----PrintandMediaAdvertising印刷和媒体广告
Dialogue1
A:Haveyougottenaholdoftheeditorofthatmagazineaboutour
quarterlyadvertiment?Weneedtomakesomemodificationonthe
designbeforewendafinalcopy.I'mjustafraid,we'vemisdtheir
publishingdeadlineforthistimearound.
B:Ididn'ttalktotheeditor,Ididn'tthinkit'snecessarytotalktoher.
saidthatwouldbenoproblemwithmissingthedeadlineaslongaswegot
35/48
ewearelong-standing
customer,they'vealreadygotadspacerervedforus.
A:It'safullpageA4adintri-color,right?
B:No,thisyearweoptedforahalf-page,butitshouldbeapretty
ignerswastalkingaboutgoingforaglossy
erdecidethatamutedlookwouldbemoreclassic.
Anyway,ifyoutakeintoconsiderationthesubstratepaperquality
andcolorscheme,thedesignisquitestriking.
Dialogue2
A:Marketclassifieds,howmayIhelpyou?
B:Yes,Iwouldliketofindoutaboutplacinganadvertimentin
tellmealittleaboutyourratesfor
advertiments?
A:ertisingratesaredividedaccordingtosize,
substrate,reacorporatepartnerwithour
,ourratesare
reyoulooking
toadverti?
B:Wewouldliketogetinwiththefallpublicationifpossible.
A:Wecandothat,timingmightbealittletightbecauourpress
dayisOctober25th,aveapre-
determineddesign?Youcanueitheryourowndesignersorifitis
morethanconvenientforyou,wehaveateamofinhougraphic
designersthatcanputsomethingtogetherforyou.
B:Thatwon'tbenecessary,na
fullpageadinyourFalleditiononanomalglosspaper,tri-color,
whatdoyouthinkthatwillrunme?
A:interestedin
thefrontorbackpagead?have6
tabpagespositionsavailable.
B:Ithinkatabspotwouldbenice.
A:Foracustomersupplieddesign,'re
lookingatabout785dollars.
68-----PromotionalEvents促销活动
Dialogue1
M:TheproductlaunchonTuesday,clearyourcalendarsofthenext
fewdaysbecauwe'regoingtobeburningthemidnightoilinorderto
geteverythingreadyintime.
F:Oh...it'snotasbadasallthat,mostofeverythingisalreadyt,
we'regoingthroughaneventmanagementcompany,sotheyshould
lythebiggestthingonourplateisto
goovertheeventroundonwiththeiron-sitemanagers,tomakesureall
goesthatplanned.
M:Ihatetoputalloureggsinonebasket,whatiftheirpeopledropthe
ball?Weshouldbepreparedwithaback-upplanjustinca.
F:OpeningdayisTuesday,we'vebeenworkingwiththiscompanyto
teverythingupsincelastspring,they'reveryclearwithallthedetails
,youforget,theyareprofessionals,theyrun
eventslikeourproductlaunchforaliving,I'dsaywehavenothingto
worryabout.
M:Ifyousayso.
Dialogue2
M:Whatkindofpromotionaleventsarescheduledforthenewproduct
line.
F:Marketinghasatupwithprognetlaunchesinfivemajorcitiesas
ther,therewill
befiftyevents.
M:Whatkindofsponsorsarewetalkingabout?Idon'tknowhow
effectivesponsorshipreallyis.
F:It'snotwhatyou'rethinking,thiventswouldgiveusawider
exposurethanmost,takethetrycityMerryfunforstarters,thisisa
highlypublicsitevent,thetelevisionexposurealonewillnearlydouble
ourcustomers'awareness.
M:OtherthantheMerryfun,whatelisonthelist.
F:We'vegotspotinOlympicStadium,sponsoringoneofateam's
equipment,thenarallyforcancerrearch,andconnectiontotheinner
cityeducationprogram.
M:Sports,medicine,education,emkindofrandom,don'tyou
think?
F:Itmightemthatway,butthiventswereallcarefullychon
reeventsthatourcustomersand
potentialcustomerscareabout.
69----DevelopingtheMarket市场开发
Dialogue1
A:Whatareourareasforgrowth?Whatctorsdoyouethemost
potentialin?Ifwearegoingtopulloursalesnumbersupanddevelopthe
brand,wegottoworkacrosstheboard.
B:It'snotjustspreadingouttonewmarketsthatwehavetoaddress.I
thinkwe'dbetterfirstpayattentiontodevelopingourbrandinthemarkets
'vereachedtheawarenesslevel,butwehaven't
knowwhoweare,buttheystill
36/48
don'ttrustinourbrand.
A:Idon'tewhywecan'tworkonopeningnewmarketsand
developingthemarketswe'vealreadypenetratedatthesametime....
Bothaspectsofdevelopingourcustomerbaanddevelopingour
brandareimportant.
Dialogue2
A:Whichofthestepsareyoufocusingoninbrandgrowth?Awareness,
under-standing,acceptance,orloyalty?
B:We'mple,our
corbertlineisthrivinginAmericanmarkets,we'vealreadyreachedthe
,however,it'ople
haven'tevenheardofCorbert,sowe'reworkingonawarenessthrough
alotofproductlaunchesandrelatedactivities.
A:WhatareyoudoingtoincreaunderstandingintheEuropean
ctor?
B:hat
throughproductdemonstrations,literature,expertitrinomials,and
thelike.
70----SellingPoints卖点
Dialogue1
F:Whatkindofcarisbestforme?
M:Foryou,Iwouldrecommendthisonehere.
F:Thecompact,whydoyouthinkthatoneisbetterthantheothers?
M:Thisautomobileisjustrightforyourneedsbecaunotonlyis
thecompactforeancitydriving,butalsoithasmanysafety
features,Iknowthatasaparentyouareconcernedaboutsafetiesin
drivingyourkidstoandfromschool.
F:That'strue,whatkindofsafetyfeaturesarewetalkingabout?
M:Thismodelfeaturesantyrelockbrakes,airbagsonbothdriver
andpasnger'ssides,andimpactcollisiondesign,butthat'snotall,
thiscarisn'tonlysafebutalsoisveryeconomical,
F:Youmeanithasacheaperpricethanthesimilarmodels?
M:Yes,thispriceisveryaffordable,butdrivingthiscaryou'll
alsonoticedasignificantannualsavingingasconsumption,themain
attractionforthismodelisafeweconomy.
F:Withthecostofgasolinethedays,thatisabigplus,Ithink
thismodelmaybejustwhatI'mlookingfor.
M:Whydon'tyoutakeifforatestdriveandthinkitover.
Dialogue2
M:Theproduct'sllpointsisitsadvancedtechnoledge.
F:Unfortunately,it'sjusttooexpensiveformajorityofconsumerto
afford.
M:Whyisthepricesohigh?
F:It'snotjustthatthepriceishigh,it'sthattheoverheadtoupdateand
entirecomputersystemtobecompatibleiscostly.
M:Modelofcomputersarecompatible?
F:Mostcurrentcomputersystemssimplycan'thandleit,becauthis
modeltrulyhaxtradinarilycapabilities.
M:Maybeafternextgenerationoftechnologycomesout,thepriceof
thismodelwillbecomemoreaffordable.
F:Butbythen,thetechnologywillbeoutdated.
M:True,butourfocushasneverbeenaffordabilityanyway,
coastwi,wemaynotbeverycompetitive,butqualitywize,we
definatelyhaveanedge.
F:That'sright,nooneelhasaproductonthemarketnowthatis
comparible.
M:Thismodelhasadvancedtechnoledge,superiorcomponents,itis
compact,anditstopqualityproduct.
F:Iguessyougetwhatyoupayfor.
71------TradeShows贸易展览
Dialogue1
M:Didyoundourordertoprintersformorecompany'sliterature?I'm
worriedwewon'tgetinintime.
F:Intimeforwhat?Indtheorderouttwodaysago,theypromid
tohavethemreadybyfriday,Idon'tewhyweneedtwothousand
corp'sbrochures,wecertainlydon'thandoutthatmanydaybydayinthe
office.
M:It'snotforhandingoutintheoffice,wehavetradeshowtodoin
lasvegusnextweekend,everythinghasbeenpreparedforourboost,but
wedon'thaveenoughoffliesandhandoutpassoutinHND.
F:That'sright,Iforgotweweregoingtoparticipateintotheshowthis
lbegoingforourcompanytomantheboost?
M:There'llbeateamfourofusgoing,ourmarketingdirector'sgoing
earlytoparticipatetheconferencebeforehand,andrestofuswillleave
Thursdaytotup,theshowopensonfriday,theexpositionwilllast
threedays,soSundayisclosing.
F:Haveyougoneinpastyears?I'veheardthixpoisthelargestinour
industry,itmustbeprettyexcitingtoesomanyexhibitorsfromall
overnations.
M:Iwentlastyear,itisgreatopportunitytoewhatthetrendsarein
thisindustry,also,itisanimportanteventforourmarketingandsales
department,theleadswegetforthixpowillcountabout20%forour
37/48
annualsales.
Dialogue2
M:Isthereanythingparticularyouareinterestedin?CanIanswer
anyquestionsforyouaboutthisdisplay?
F:Yes,couldyoutellmemoreaboutyourrvices?
M:wereprentpharmaceuticalcompanythatproducesgenerybrand
prescriptionpayingmedications,wesupplyproductstoovertwenty
countriesandwe'realsodeeplyinvolvedinmedicalrearchand
development,areyouinterestedinanyparticularareaofmedical
rvices?
F:I'mlookingforinformationaboutcurrentdrugsorpees,doyou
haverecentreportsorinformationyoucangiveme?
M:Certainly,wehavebymonthlyjournalwhichdetaiedincurrent
eaveyourinformationonourmainlylist,Icannd
youafreecopyinthemail,mayIhaveyourcard?
F:Oh,I'vejustrunoutofthenamecards,butIcanwritemy
informationdownforyou,doyouhaveabusinesscardyoucangive
me?
M:Yes,hereismycard,letmealsogiveyouacopyofourlatest
catalogue,thecataloguecontainsaextensivelistofourcurrent
productsandrvices,andalsodetailsmanyofourrecentprojects,
ifyouhaveanyquestionsandspecifics,Icanhelpyouanswerthem
now,orIcanhaveourofficecontacttoyoulater.
F:Thatwouldbefine,thankyou.
72-----SalesReviews检查销售额
Dialogue1
M:Didyouetheinformationonsalesforlastyear?Thesales
reviewwasmadeupatourlastboardmeeting,there'sagreatnews
forourshareholders.
F:Yeah,Iwentforthisfiguresthismorning,we'refinallymaking
moneyagain.
M:We'veneversolvedthismuchbefore,ourgrowththisyearhas
beenphenomenal,wehavecaptured80%ofthismarket,upforlast
yearby120%,ourstrategyisworking.
F:notonlyourannualsalesbraketherecord,butourmonthby
twoyear'sslum,
wefinallybackintheblack.
M:Thecompany'sperformancehasimprovedsinceVollerbecame
'smadeourlittlebusinessintoareallucrativeoperation,
products'llinglikehotca.
F:IthinkoursuccessispartlybecauWallet'scontribution,and
partlybecauournewmarketingstrategy,becauthenewadverti
campaign,wehavebecamethetopllersinthefield.
M:Let'shopethisstrokeofgoodlucklast,Ihopeweareoverare
financialdifficultiesforgood,butit'sstilltoosoontoknowifoursales
successisonlongtermtrend.
F:Let'shopeitis.
Dialogue2
M:Givethesalesfiguresalook,it'sprettydepressing,we'reaway
inthisyear,wecan'taffordtokeepgoinglikethisformuchlonger.
F:You'reright,weneedtostartmakingmoneysoonoratleastmanage
tobrakeeven,butIthinkthatthemarketisslowlybeginingtoheatup,
salesareboundtopakeupanytimenow.
M:Demandisdropping,theproblemisourcompetition,Theyare
monopolizingthemarket.
F:Maybeweshouldrethinkourmarketingstategytoenclothe
possibilitythatournewlineofcosmeticcouldbeagoodller.
M:It'sreallytooearlytotell,butalotwritingonthenewproducts,if
wedon'tdobetteraftertheproductslunch,wemayhavetogobankrupt.
F:Doyouthinkisthatrious?
M:Lookatthisnumbersandeforyourlf,readthemrip.
F:Mygoodnees,Ididn'trealizeitwasthatbad.
73------ProductDemonstrations产品演示
Dialogue1
F:Excume,canyoupleashowmehowtomakethiscontrumption
work?I'mhavingahungeroftimetryingtofigureitout.
M:It',letmeshowyou.
F:Thankyou.
M:Sure,noproblem,firstofall,youareholdingitupsightdown,
theredareaomustpointupword.
F:Ohboy!Mydump.
M:Don'tworryaboutit,itcanbealittleconfusingofyourfirsttime,
onceyougotitupright,pointthenozzletodirectionthatyouwantto
spray,thenpresstheredbuttonhere.
F:Isthatallthereistoit?Thatemsreallyeasy,Idon'tknowwhyI
didn',butthat'onlyworkingforforward
motion,howdoImakeitworkinrever?
M:Seethisleverhere,ifyouswitchitslightlytotheleft,itwill
cauthemotortomoveinrever,eitnow,it'goingbackwardnow,
ifyouwantittogoforwardagain,simplyswitchtheleverbacktothe
rightside,watchthis.
F:That'semslikearealpieceofcake!HowdoIcleanupthedusttrap
38/48
whenit'sfull?
M:Inthebackofmachinehere,ethispanel,ifyouopenup
thisflap,youwilleasmallsrewholdingthedusttrapinplace,
youcanuaregularscrewdrivertoopenitupwithafewsimple
movements,thenyoucanMDthetrap,here,I'llshowyou.
Dialogue2
M:Doyouhaveaminute?I'dliketogiveademonstrationofour
latestandbestllingproducts,thedusteleminator2000proffesional
vaccumcleaner.
F:Yeah,IguessIhavealittletime,whatdidyousayitwas?a
vaccumcleaner?
M:Yes,butthedusteleminatorismuchmorethanthenormal
vaccumcleaner,youwon'tfindanythingellikethisonthemarket,
here,letmedemonstrate.
F:Ok.
M:DoyouewhatIhavehere,thisisthebottle,soildustthat
I'mgoingtopullonthecarpetoffloorhere,whileI'madding,I'm
goingtoaddsomepaint,somesmashedcrackers,andacoupleof
threadengenails,nowI'mgoingtorobitdeeplythefibresinthe
carpet,it'srealmess,doyouagree?
F:Youp,sureitis,you'vegotabigmessonyouhands.
M:Now,watch,Isimplyturnonthedusteliminatorwithaflipof
thisswitch,wola!thedusteliminatorispowerfulenoughtopullout
thepinsfromthecarpetoffibers,italsocanhandletheheavywayof
nails,andhavenoproblemwiththevolumeofsoildust,truly
remarkable,don'tyouagree?
F:Wowh,itreallycleanedupthatmess,itlooksjustthesame
beforeyoudumpedallthestuffonthere,that'sreallyamazing.
M:Iknowyou'vebeenimpresd,now,allItakethistomake
thisdusteleminatoryoursisthreemonthlyinstallmentsof1995.
74FoUowinguponLeads线索追踪
Dialogue1
F:Excume,canyoupleashowmehowtomakethis
contrumptionwork?I'mhavingahungeroftimetryingtofigureitout.
M:It',letmeshowyou.
F:Thankyou.
M:Sure,noproblem,firstofall,youareholdingitupsight
down,theredareaomustpointupword.
F:Ohboy!Mydump.
M:Don'tworryaboutit,itcanbealittleconfusingofyourfirst
time,onceyougotitupright,pointthenozzletodirectionthatyou
wanttospray,thenpresstheredbuttonhere.
F:Isthatallthereistoit?Thatemsreallyeasy,Idon'tknowwhyI
didn',butthat'onlyworkingforforward
motion,howdoImakeitworkinrever?
M:Seethisleverhere,ifyouswitchitslightlytotheleft,itwill
cauthemotortomoveinrever,eitnow,it'goingbackwardnow,
ifyouwantittogoforwardagain,simplyswitchtheleverbacktothe
rightside,watchthis.
F:That'semslikearealpieceofcake!HowdoIcleanupthedusttrap
whenit'sfull?
M:Inthebackofmachinehere,ethispanel,ifyouopenupthis
flap,youwilleasmallsrewholdingthedusttrapinplace,youcan
uaregularscrewdrivertoopenitupwithafewsimplemovements,
thenyoucanMDthetrap,here,I'llshowyou.
Dialogue2
M:Doyouhaveaminute?I'dliketogiveademonstrationofourlatest
andbestllingproducts,thedusteleminator2000proffesionalvaccum
cleaner.
F:Yeah,IguessIhavealittletime,whatdidyousayitwas?a
vaccumcleaner?
M:Yes,butthedusteleminatorismuchmorethanthenormalvaccum
cleaner,youwon'tfindanythingellikethisonthemarket,here,let
medemonstrate.
F:Ok.
M:DoyouewhatIhavehere,thisisthebottle,soildustthatI'm
goingtopullonthecarpetoffloorhere,whileI'madding,I'mgoingto
addsomepaint,somesmashedcrackers,andacoupleofthreadenge
nails,nowI'mgoingtorobitdeeplythefibresinthecarpet,it'sreal
mess,doyouagree?
F:Youp,sureitis,you'vegotabigmessonyouhands.
M:Now,watch,Isimplyturnonthedusteleminatorwithaflipof
thisswitch,wola!thedustelemintorispowerfulenoughtopulloutthe
pinsfromthecarpetoffibres,italsocanhanldetheheavywayofnails,
andhavenoproblemwiththevolumeofsoildust,trulyremarkable,
don'tyouagree?
F:Wowh,itreallycleanedupthatmess,itlooksjustthesamebefore
youdumpedallthestuffonthere,that'sreallyamazing.
M:Iknowyou'vebeenimpresd,now,allItakethistomakethis
dusteliminatoryoursisthreemonthlyinstallmentsof1995.
75-----CustomerService顾客服务
Dialogue1
39/48
A:Excume.
B:Yes,Ibeofrvice?
A:undsallowed?
B:Certainly,eretorve
eareasonthatyouwouldliketoreturnit?Doyouhave
problemswithourproductorrvices?
A:No,ustthewrongsize.
B:Wouldyoubeinterestedinanexchangeasoppodtoarefund?I
thinkIcanhelpyoutofindtheappropriatesize.
A:ratherjustreturnit.
B:Sure,appentohavethereceipt?
A:Yeah,righthere.
B:Ok,justamoment,outosign
here,eanythingelIcan
helpyouwith?
A:No,thankyou.
B:You’iceday!
Dialogue2
A:Accordingtoourcustomertrainingtheotherday,themain
principleofkeepingpeoplehappyinthisrviceindustryis:under
promiandoverdeliver.
B:Sowhatdoesthatmean?
A:Itjustmeanstomanageyourcustomers’’t
ifyoudelivermorethanyoupromi,theyaresuretobesatisfied.
B:Sohowdidyousolveproblemswhenthecustomersarenot
oudealwithcomplaints?
A:Youhavetodealwithcomplaintsnsitively,andtryto
apologizeandtake
theblame,gureout
mple,
iftheywereuptwiththefood,’sa
lesxpensivesolutionthanafullrefund.
B:Anythingelyoushoulddo?
A:Don’e
customersaskyouaquestion,neverjustsay:Idon’tknoworwe
can’tkindofresponhelpscustomersfindthe
trytohelpthemsolvetheir
say:Idon’tknow,butIcanhelpyoufindthe
answer,orwecan’thelpyouhere,butIknowwhocan.
76----Sourcing得到供货
77Export／Import出口／进口
Dialogue1
Man:It’
ivendayyouwillfindimporteditems
frommorethan20differentcountriesonourshows.
Woman:Howmanydifferentvarietiesofproductsdoyouimportfrom
China?
Man:
the
yproducexcellent
mechanicalexports.
Woman:Doyouimportanyfooditems?
Man:Generallyspeaking,
withtheshortshelflifeisliabletospoilonthetimeittakestoshipfrom
yfooditemsweimportarespecialtycanned
lflifeislongerfortheproducts.
Dialogue2.
Man:Howlongwillittakeforanordertobedelivered?
Woman:Let’importing15containersoftextilesfrom
ouldbeabletoplaceyourorderbeforetheendofnext
freakwilltake3weeksontheopenoceanandwillarriveinLosAngeles
icshippingwillbeyour
makearrangementswiththepeerinLosAngeles.
Man:Fine,tabout
customs?Willwehavetopayterrorfoundonourimports?Ihopewedon't
runintoanyproblemswiththebordercontrol.
Woman:No,e
paperworkyoureceivedwiththeshipmentyoushouldbegoodtogo.
78----ExchangeRates汇率
Dialogue1
F:Haveyoufollowedthevalueofdollarlately?
M:HowcouldIhelpbutfollowit?Thefluctuationofdollar'skillingmy
company,theexchangerateiatingintoourprofit,andwecan'tdo
anythingaboutit.
F:It'sreallyfrustrating,isn'tit?Ihavethesameproblem,Iwillfeela
lotbetterifthecurrencywasalittlemorestable,withthewaythedollar
plummetinglately,mycurityhasgoneupinsmoke.
M:EverydayIhaslessmoneyIhaven'tspentanything,itisjust
meltingawaybecautheshiftofexchangerate,
40/48
F:WhatwereallyshouldbemakinginvestmentinistheEuro,I
followedEuro'sprogressoverthelastquarter,Ithinkit'sabound
timetobuyin.
M:WhataboutYan?
F:Areyoukidding?TheYanisthewordshapeofDollar.
Dialogue2
F:MayIhelpyou?
M:Yes,Iwouldliketoexchangesomemoney.
F:whatcurrencywouldyouliketotradein?
M:IwouldliketoexchangeChineRMBforAmericanDollars,
doyouacceptonehundreddollorbills?
F:Noproblem,wecanacceptanydenomination,howmuch
wouldyouliketoexchangetoday?
M:Well,thatdependsontherate,howmuchistheRMBtrading
attoday?
F:It'sashameyoudidn'tcomealittleearlier,theexchangerate
wasretyesterday’safternoon,theAmericanDollarisnowworth
RMB7.45,
IfyouwouldliketollRMB,wecangiveyouarateof7.35,will
thatbeallright?
M:Iguess,here,givemeRMB5000worth,Imightaswell
exchangealittleextra,whoknowswhattheexchangeratewillbe
tomorrow!
79-----InternationalGreetingMethods国际问候方式
Dialogue1
M:HowwasyourtriptoFrancelaweek?
F:Doyouthinkitwasasuccessfultrip?
M:InregardtoourbusinessIhadplanedtogetdone,Ithinkit
wentprettywell,IvisitedbothbranchofficesinParisandNice,but
therewerealotofthingtogetudtothatIdidn'texpect.
M:Likewhat?
F:Foronething,IgotkisdmoreinthethreedaysIwasinFrance
thanthelasttenyear'slivinginBeijin.
M:What?kisd,whatareyoutalkingabout?
F:Thefrenchpeopleusuallykissasaformalgreetingwhenyoufirst
meetperson,'snotarealkissing,it's
justlikealittlepackonbothsidesofyourface,onthecheek,or
what'smorecommonisairkiss,whichisjustmakingthesoundof
eI'mudtojust
anniceformofhandshake,ittookalittlekiddingudtothekissing
typeofgreetingsinFrance.
M:Anythingel,thatwasdifferent.
F:Yeah,theyalsotendtostandalotclortoyouwhentheytalk,the
spacebarberarroundyouisabitsmaller,Ihadtobecarefulnotto
subconsciouslybackupwhenpeoplegotclorthanI'mudto.
M:Whywouldbackingupbebad?
F:Becaupeoplemightinterpretittomeanyoudon'tlikethemwhenin
reality,itisbecauofsocialcustomsandconditioning.
Dialogue2
M:Didyouhear?afteralltheworkandeffortweputincuringdeal
withourJapnecounterparts,thecontractwasoff.
F:What?Whathappened?Itemssosolid,Ican'timaginethatthey
wouldbackoutonus.
M:It'squitesimple,really,itwasaboneheadfromourexecutive
commiteethatscrewedeverythingup,youknowtheywenttoTokyolast
weektoeoffthedealandsigntheemergecontract.
M:Yeah,don'ttellmethingswentsawerafterthemeeting.
F:Notafterthemeetingbutbeforetheygotevenstarted,theleadguy
theretodothetalking,heobviouslydidn'tdohishomeworkaboutthe
greetingcustomsandJapaneculture,hewalkedrightuptoJapane
CEOandgavehimabigslamontheback,thenheputonearmonhim
andcontinuetalking,justliketheyweregoodoldbuddies.
F:Oh,gees,thatprobabalywouldevertofindinUSA,mostpeople
wouldthinkhe'stryingtobecasualandfreindly,butIbettheJapane
bosswouldfeelprettyuncomfortable.
M:Yeah,uncomfortable'scalloffthewholedeal
80-----Mergers合并
Dialogue1:
A:Iheardarumorthismorning...ItemsTrustenToolsisgoingoutof
uldbegoodnews
forus.
B:thiswearegoingtobe
eingboughtout,andourcompanywillbe
'snotgoodnewsatall...
A:What?WearemergingwithTrusten?Ineverthoughtthatwouldhappen.
Willwebegettingnewowners?Willitaffectourjobs?
B:ownerswillbecomingtostartalignmentmeetings
hebigquestioniswhattocallthenewconglomerate
company.
A:Wow,'thavethesamename?
B:It'snotonlythenameofourcompanythatwillchange...Iexpectthat
afterthisacquisition,there'llbeatonofthingsupintheair.
41/48
Dialogue2:
A:Didyouhearthenews?Twoofourmajorsupplliers,MurphyMusic
andU-Tunesaremerging!Iftheyareconglomeratedintoonecompany
intoonecompany,itwouldhavesomeriousaffectsonourmarket
strategy.
B:Areyousure?Whotoldyouthat?Ihighlydoubtthattheywouldtake
thesteptomergeintoonecompany...They'resuppodtobebitter
enemies,'tbeture.
A:'rereallygoingtojoin
together.U-TuneswasboughtoutbyMurphy's,theywilltakeoverthe
companyasofnextmonth.
B:i
whywouldtheyallowthemlvestobetakenoverbytheirsworn
enemy?
A:Iguesstheymusthavefigureditwouldbeeasiertomergethanto
an'tbeat'em,join'em.
81-----Competition竞争
Dialogue1
F:IDon'tknowhowtheydoit,ourcompetitorshasundercutusby
tenpercentonthepriceofourlatestmodel,thereisnowaywillbe
abletocompeteagainstthat,we'llbarelybrakeitevenwiththe
prentprices,
F:Thepriceworksaredesastersfromourbottomline,iftheyare
touchingtenpercentlessthanweare,we'vegottofindawayto
lowerourpricewhilekeepingourprofit.
M:Profitsarenon-existencenow,wecan'tbeattheirprice,how
didtheykeeptheirpricesolow?
F:Wecantrytolowerourpriceofproductionthen,weneeda
pricethatwecancompetewith,somethingcomparablewiththe
competition.
M:Youreallythinkwecanmakeit,Idon'thavemuchbaor
abilityltoowerourpriceagain,we'renomatchofthem,the
competitionwillbeatushandsdown.
Dialogue2
M:Haveyouenthesalesreportforlastquarter?Whodoyouthink
isourbigestthreat?FromthenumbersitemstheBourestInkis
bigestcompetitor,LerbungandMarkfourarealsomajorcontenders
inthemarket.
M:Lerbungisanewkidintheblock,it'samazingtheyhada
tremendossuccesssosoon,withthemonen,thecompetitionis
cutthrough,hereisinformationaboutourcompetitors'recentmarket
activities.
M:Thanks!thiswouldbeabighelpandputtingtogethertonext
quarter'smarketstrategies,withcopetitioninthisinstance,we'llhave
tostepourproductionevenmore,weneedapricewecancompetewith.
F:We'reinaverycompetativeenvironment,it'ssingleswimmingthis
market.
M:Betterstartswimming,we'vegottofindawaytooutsmartthe
otherguys,Iwantapreliminarilysrategicmarketingplanonmydeskby
nexttuesday,thecompetitionneversleep,andneithershouldwe.
82----ClimbingtheCorporateLadder进入管理层
Dialogue1
M1:John,I'dliketoeyouinmyofficeforaminute.
M2:Yessir,I'bethereinjustamoment.
M1:John,Ihavebeenwatchingyou,I'vebeenpayingattentionto
youoverlastquarterandI'mimpresd,you'vedoneatremendousjob
andtacklingsomedifficultaccounts,Ijustwanttoletyoutoknowafter
thismonth'sperformancereviews,I'mrecommendingyouforpromotion.
M2:Gotsir,thankyou,sir!Ihadnoideatherewereanypositions
openingupinourdepartment.
M1:No,it'snotgoingtobeinourdepartment,I'mrecommending
youforentertodepartmentoftransfer,there'ssupervisoryspotopening
upinfinancial,I'mturningyournameinforit.
M2:Management,wow!IhadnoideaIcanmovesoquicklyfor
enteringleveltomanagerialstaff.
M1:youearnedit.
Dialogue2
F:Don'tyoufeelalittlestrangetakingplaceofyouroldbossafterhe
wasdemoted.
M:Yes,atfirstIfeelveryawkwardafterBillwasdemotedandthen
resigned,itwaskindoflikesomebodydied,Imeantheatmospherein
theofficewaslikefuneralparlourorsomething,thenIwasafraidpeople
willlookatmeasatraderforfeelinginhisspotwhenthemanagement
askedmeto.
F:Didtheymutiny?
M:Thankful,no,IguesveryoneunderstandstheopportunityIhad
tostepintoourleadershiproleissogreatformycareer,I'mreally
movingupaladdernowthatI'mconsideredthesupervis,afteracouple
ofweeks,itwaslikenothinghappened,itisareallygoodchancefor
youtogetmoreexposureIwork,supervisorgetstotakethecreditofall
thehiredworkofthepeopleunderthem.
M:Yeah,andtheyalsotaketheblame,that'swhathappenedtomy
42/48
oldboss.
83----BranchOffices分支机构
Dialogue1
M:HaveyougottenworkfromourSidneyoffice?Wehavebeen
tryingtosolvethedetailsforopeningupourShanghaibranchforthe
lastfewweeks,butIhavebeenwaitingforthego-aheadtoclothe
realestatedealtogiveusaofficespacetostartthebranch.
F:Wehaven'theardanythingfromSydney,somefactscameoff
lastnightfromtheNewYorkbranch,butbecauofthetime
difference,noonewasheretoreceivethem.
M:TheNewYorkBranchwouldn'thaveanyinformationregarding
ourShanghaidealanyway,ifanything,itwouldcomefromthe
SidneybranchorourLondonheadquarters.
F:IftheheadquartersisinLondon,thenwhyareyousoworried
aboutthenewsfromSydney?
M:EventhoughtLondonisthecompany'sheadquarters,theCEO
isbadinSidney,wealreadygettheapprovalfromtheboardof
directors,butI'mwaitingforhisOKbeforeIclothedeal.
F:So,wherearethemembersofboardofdirectorsbad?
M:Theboardofdirectorsismadeupmemembersfromoverven
differentcountries,that'swhathappenedwhenyouhaveabig
internationalcompanywiththenetworkthatcoversmultiplecountries.
F:YouknowwhatIwonderedthen?Howdotheygettogetherforthe
quarterlymeetings?
Dialogue2
M:What'sdealwithAsiaarea'ssales?Didyouhaveachancetolook
atanyotherreportsthatcameinbranchoffices?
F:WegotnumbersbackfromourofficesinBeijin,HongKong,
Taipei,SingaporeandTokyo,we'rewaitingonBangkokandKuala
Lumpur.
M:Whatdidthepreliminaryfigurestellyou?anykindsoftrends
goingonfromthebranchesintheFarEast?
F:It'shardtosay,becauthebranchesarelocatedindiversity
differentcountries.
Cultureandsocialinfluenceswilldefinitelyplaysapartinthesuccess
oftheproductinthevariesofmarket.
M:Forexample?
F:Forinstance,someproductthatdoverywellinTokyobranch
areflopinMalaysia,we'retalkingaboutdifferentpeoplewith
differentlifestylesanddifferentneeds,eachofthebranchestakes
thistypeofthingsintoconsideration,whentheycompiletheirreports
andtheirmarketplans.
84-----Consulting咨询
Dialogue1
F:Ourproductivityhasbeendownformorethansixmonthsnow,I'm
riouslyconsideringpouringinandoutsideconsultanttodiagnothecars
ofourproclaimateareas,Ithinkwe'dallbenefitfromanoutside
perspective,sometimes,we'rejusttooclodtotheproblemstoethe
forestforthetrees.
M:Ithinkthat'sagoodidea,youknowIgotaGoffinbuddythatrunsa
consultantfirm,he'sanexpertinorganizationalcommunications,he
doesn’tcomecheap,buthe'sanexpertinthisfield,maybehecould
helpgetthingsontrack.
F:Doyouhavehiscard,what'sitinhisportfolio,whichfirmhashe
workedforinthepast?
M:He'sdonestaffforMicrosoftandBouin,Ithinkhe'sbeeninvolved
withSimmons'trainingevaluationsaswell,I'llgetyouhiscard,you
cangivehimacall.
Dialogue2
M:Iwouldneedcopiesofyouremissionstatementandemployee
manual,Iwouldalsotupascheduletointerviewallemployees
strartingfromtheexecutivebranchdowntothelaborers.
F:That'sgoingtotakealotoftime,doyouthinkthat'snecessary,we
needtohelpdefineourcompany'sproblems,butitemsjustabit
meticulous,nottomentionirrelevanttointerviewthejanitor.
M:IknowwhatI'mdoing,thehealthofanorganizationisbadonthe
attitudeofallitscomponents,restsurethatwe'llnotwastetime,my
timecomeswithaheftypricetag,andIrespectmytimeenoughnotto
wasteit,however,asanorganizationconsultant,Ineedabroad
aspectofviewofyourcompany.
F:Verywell!Isthereanythingelwecandoforyou?
M:Yes,Iwillneedtoarrangeweeklymeetingswiththemanagersof
departmentstomarchyourprocessonimplementationofimprovement
plans.
85-----FairPay公平薪酬
Dialogue1
M:HaveyouheardanythingaboutMarketInk?Theyhavecalledme
backforinterview,andI'mconsideringtakingthejobwiththem,
F:Tostartwith,MarketInkhasareputationforbeingoneofthebest
empoyersinthefield.
M:Thebest...ha,withsomanycompaniesoutthere,how'dthey
establishedthemlvesinsuchsolidpoisitionontop.
43/48
F:Firstofall,theyhaveexcellentbenefitpackagesforallemployees,
eventheymainencestaffwithhealthanddentalcoverage.
M:Really?Whataboutthepaywage?Aretheirwagesprettyhigh?
F:FromwhatIhere,theyareveryreasonable,alotofthe
prestigecompanieshavebuiltisbecautheyhavetrackedahigh
profilingemployeeswiththeirincentives.
M:Well,whatabouttheworkingenvironment?Noteveryoneis
motivatedsolelybymoney.
F:It'sagreatplacetowork,theygiveyoufairpayandbenefits,
andalotofroomtogrow,Ithinkiftheyoffyouajob,youshould
definatelytakeit.
Dialogue2
F:Areyouworkingovertimeagain?Overthelasttwoweeks,you
haveworkedovertimeeverydaywithoutbrake,yourcompanyis
drillingthelifeoutofyou.
M:Iknow,butIdon'thaveachoice,mybosshascomplete
controloverourworkschedules,Ihaven'tmadeitoutofoffice
before9:00PMasingledaythisweek.
F:Ihopethey'repayingyouthebigbucksforalltheworks.
M:No,notexactly,I'mworkingforminimumwage,andthey
don'tgiveextrapayforovertime,overtimeisourowntime.
F:What,isn'ttherealawagainstthat,Ithinkthereisalegislation
thatrequiremployerstogivetheiremployeesafairrateofwages,
youshouldknowyourrights,ifyouareputtinginsomanyhours,
theyshouldgiveyousomekindofcompensation.
M:Theydogivebonusattheendoftheyearfortheemployees
withhighestproductivitynumbers,butfrankly,it'snotmuchthan
incentives,theygiveusabonusoftendollars.
F:That'sjustwrong,whydon'tyoujustquit?
M:Iwould,butI'mafraidIwouldn’tbeabletofindanotherjob,
Idon'thaveverymanyjobmarketableskills,therearen'tsomany
jobsthatI'mqualifiedfor.
F:itsoundslikeanyjobwillbebetterthantheoneyouhavenow!
86----RecruitingPersonnel人员招聘
Dialogue1
M:aking
theplaceofMaggieduringhermaternativeleave.
F:Didtheyfinallyfeelthatpost,howcomeIhaven'tenher?She
musthavenotbeeninductedyet.
M:Iguessnot,Theyhaven'tofficiallyintroducedhertothewhole
staffyet,shebarelystartedyesterday.
F:Isshejustworkingtemporarily?Whataretheygoingtodowhen
Maggiecomesbackfromleave.
M:Ifthenewgirliscompetent,maybetheywillpromoteherwhenthat
timecomes,thatwouldbeanicelittlerewardnow,wouldn'tit?Ifthat
happened,Maggiewilljustfume.
M:You'reright,iftheypromotedherforworkinginMaggie'sspota
fewmonth,itwillprobablyaffecteveryone'smarrou.
F:It'sthemanagement',she'snew,she'll
probablyneedsomeonetoshowhertheropes,let'sgotalktohernow.
Dialogue2
M:Iwishourcompetitionwillquitpouchingourpeople,whenSusan
resignedlastweektoworkfortheSunburst,shewasourfourthemployee
toleaveusforthem.
F:Haveyoueverconsideredthatperhapswehaveamarrauproblem
amongouremployees?Ifeveryoneisdiscontentwiththeirwork,of
courtheywon'tstickarround.
M:Well,thodoleavewillsoonfindoutthegrassisn'tasgreenon
theothersideoffenastheythoughtitwas,IknowSunburstis
sufferingfrominbreeding.
F:Inbreedingisabigdrawbackfromsnitchingmostoftheiremployers
fromoneortwocompanies.
M:WithSusanleaving,weshouldprobablylooktosomeonenewon
board.
F:Ourhumanresourcedepartmentisworkingonit,it'snoteasyto
recuitnewempoyeeveryfewmonth,it'shardtofindqualifiedpeople.
M:Maybeweshouldstartshoppingaroundthecompetitorspeople.
087------Retirement退休
Dialogue1
M:AreyoufreenextThursday?
F:Yeah,why,istheresomethinggoingonThursday?
M:AbunchofusintheofficeareplanningaretiringpartyforBob,
he'sbeenwiththeofficeforages,soeveryonewasreallysurpridto
hearhetookearlyretirement.
F:Bobisretiring,wow...that'snewstome,IhadnoideaBobwas
thatold,retirement'sstillsixty-five,right?
M:Retirementageisstillfive,butIthinkmoreandmorepeopleare
retiringearlier,IthinkBob'sinupperfiftiesalready,hejustlookspretty
young.
F:Wow...Ithoughthewaarlyfortystops,whywouldhewantto
retiresosoon?
M:Well,Ithinkyouprepareitwellandcapturegoodsavings,
44/48
retiringearlycangiveyoualotmoretimefortravelandotheractivities,
youshouldgetoutandenjoythelifeyoustillcan't,don'tyouthink?
F:IguessifyouhaveaHealthyForeOneKeyPlan,whynotretire
afewyeararly,sowhatplansdoesBobhaveforhisnewlifeafter
retirement,he'sbeenbringinghistravelingbrochurestotheoffice
andtalkingaboutalltheexhortedplaceslikeFijiandHawaii,I
haveahunchhe'lltakeacondhoneymoonwithhiswifetosome
sunnyparadi.
Dialogue2
F:Howarethebenefitsforyournewjob?
M:it'sthestandardpackage,dentalandhealth,butthebestthing
isourretirementplan,ourcompamyhasamatchingcontribution
program,whichmeansmymonthlydepositintomyForeOneKey
Plan,itmatchbythecompany,dollartodollar.
F:Really?That'squiteasubstantialistsystemsfromyourcompany
foryourfutureplaning,afterfortyorsoyearsofworkforce,you'll
haveaheftysumleftoverforyourretirement.
M:Yeah,I'llhaveasweetlittleestatewaitingforme,myFore
OneKeyisonlymysavingplan,mywifeandIalsogotastock
portfoliothatiarmarkedforourretirement.
F:Youcertainlyarewellprepared,yourgoldenyearswillbequite
goldenifthestockmarketkeepsdoingwell,
M:Wehopetohavealittlemoneylaterawait,thatway,wecan
reallyenjoyourretirement,maybeImightevenbeabletotakein
earlyretirement,wemightdoalittleoftravelingifwewantto,and
havingforbid,ifwedohavesomehealthproblem,atleastwe're
financialcuredtobeabletopayformedicaltreatment,
88-------Partnership合作关系
Dialogue1
A:MrHughes?Doyouhaveaminute?Iwouldliketodiscuss
somethingwithyou.
B:WhatcanIdoforyou?
A:Iwaswondering,Ihaveheardmanyofmyco-wokersthatyour
knowledgeandexperienceininternationalmarketsisphenomenal.
Also,I’
right?
B:Yes,that’akdecentJanpane.
A:RightnowI’mworkingonaproductlaunchprojecttoopenupour
veralupcomingeventstotakeplaceforthe
’llbeheadingtoTokyonextmonthtogetthings
ouldliketotalktoyouaboutisjoiningourteamto
helpbringthisprojecttocompletion.
B:Exactlywhatkindofhelpdidyouhaveinmind?
A:Weaerlookingforsomeonewhoisfamiliarwiththemarketand
dlike
totupapartership,wherewecanhelpeachother.
B:SoifIcanhelpyouasaconsultant,whatisinforme?
A:Wecouldgiveyouanonciteoffice,aswellaspotentialtodevelopyour
ametime,afterhelpingwithourproject,
wewillbewillingtosplitourprofitwithyou.
B:Whatkindofarrangementareyouthinkingabout?
A:Youwouldhaveashareof30%ofourprofitsfromthelaunchevents.
So,whatdoyousay,areyouwillingtoworkwithus?
B:Itsoundslikeagreatoffer,givemealittletimetothinkitover,andI
willgetbacktoyoubytheendoftheweek.
DIALOGUE2
A:IheardthatnowyouareworkinghandinhandwithMichalnLabs.
Howisthemarriageofyourfirmsworkingout?
B:Itisnotamatchmadeinheaven,butwearetryingtomakeitwork.
Inthebeginning,everyonewasreallygung-hoaboutourtwoteams
ll,Michalnhasgotalotofresourcethatwe
don’inkourhoneymoonperiodwas
overafterthetstartedmakingsomeveryunfairdemandsforourstaff.
A:Whatkindofdemands?
B:Theyaren’rshipshould
yarenotwillingtoget
100%,forexample,theyexpectourteamtoputinovernearlyeveryday.
Buthtayareoutofthedoorat5:30everyay.
A:Thatdoesn’discusshowtheworkloadwas
goingtobedivviedupbeforeyouagreedonpartnership?
B:See,edintothisrelationshiptoo
reasonabilityandprofitssharing.
A:egottoputeverythingin
writingupfront,orellateron,youcouldhavesomebadfeelingbetween
goodtohave
badbloodbetweenyouafterwards.
B:Youareright.
89-----Resumes简历
Dialogue1
A:CouldyoudomeafavorandproofreadmyresumebeforeIndit
outtothehumanrecourcesdepartment?
45/48
A:我把简历寄给人力资源部之前,你能帮忙校对一下？
B:Sure,letmetakealook...PersonalInformation,Education,
Experience,Training...Ithinkyoushouldaddanotherctionfor
akthreelanguages,soyoumightaswellputthat
onyourresume.
B:当然可以,让我看看……个人信息、教育、经历、培训……
我认为你应该把这一项再加上。你会讲三种语言,所以最好把这
些写进简历。
A:Butlanguagesdon'thaveanythingtodowithengineering.
Shouldn'teverythingIputonmyresumehavesomethingtodowithmy
field?
A:可是语言与工程技术没什么关系。我写进简历的东西不一定
都与我的研究领域相关吧？
B:peoplewouldbeimpresdbyyour
somethingaboutyourlevelofintellectand
,Ithinkhumanresourcesdirectorswanttoe
moreofawell-roundedpersoninaresume.
B:不一定。我想人们会对你的语言能力留下深刻的印象。这能
说明你的智商水平和经历。而且,我认为人力资源部门的领导希
望从简历中更多地了解一下一个更全面发展的人才。
A:It'sjustapieceofpaper,youthinkthattheycantellifIama
well-roundedpersonbylookingatit?
A:这只不过是一张纸,你认为他们看一下就能知道我是个全面
发展的人才吗？
B:Well,you'reright,theresumeislimitedinhowmuchitcantell
'swhyjobinterviewsareimportantto
letpeopleknowtherealyouthattheycan'tefromapieceofpaper.
Butresumescanbehelpfulinexplainingthingsandgivingagood
impressiontoapotentialemployer.
B:好了,你说的对,简历在说明一个人有多大能力方面确实是有
限的。这也是为什么求职面试那么重要,它能让人们了解真实的
你,这是他们从纸上无法看出来的。可是简历在说明一些情况方
面还是有帮助的,而且能给你未来的老板留下良好印象。
Dialogue2
A:Let'sreviewtheCVswereceivedlastweekforourvacancyinthe
veyougot?
A:我们来看一下我们上个星期收到的应聘财务部门空职的履
历。你们有什么收获？
B:Takealookatthisone...Experience,threeyearsin
accountingforalargemarketingfirm,beforethatsheworkedentry
youthink?
B:看一下这份简历……经历方面:在一家大的销售公司做过三年的
会计,此前在银行管理部门做过初级职位。看起来很不错。你们怎么
看？
A:duated
withherBachelor'sdegreefromHarvardinFinance,latergotamaster's
gjustatthat,I'dsayshe'squalified.
A:她的教育背景也相当不错。她本科毕业于哈佛大学的金融专业,
获得学士学位,后来在斯坦福大学获得硕士学位。仅仅看这一项,我
就认为她是合格入选。
B:Maybealittleoverqualified...Shemighthavehighersalary
,shehasn'
don'tknowhermaritalstatus,,
shedidn'tevenputherbirthdateontheCV!Nopictureeither...
B:也许她的资历有点儿太高了……说不定她对工资的期望也会很
高。而且她也没有列出任何个人信息。我们不清楚她的婚姻状况,也
不知道她是否有孩子。哎呀,她连出生日期也没写在履历上！也没有
照片……
A:Oh,didn'tyouknow?She'llyAmericans
'sthe
differencebetweenaCVandaresume.
A:奥,你不知道吗？她是个美国人。一般来说,美国人不愿把这些
个人数据写在履历上。这是履历和简历的区别。
B:Whydon'ttheyputthovitalstatisticsontheirresumes?
B:他们为什么不把这些重要的数据写进自己的履历？
A:BecauAmericahasmanylawstoensureequalityandprevent
discrimination,Americansarenotrequiredorevenexpectedtoput
poisto
preventdiscriminationinhiringbadonage,gender,ormaritalstatus.
A:因为美国有很多确保平等、防止歧视的法律,所以美国人不要求
或者甚至不期望应聘者把这样的个人信息写进简历。其目的是防止在
招聘时出现歧视年龄、性别或婚姻状况的情况。
B:Oh,Ididn'tknowthat.
B:奥,我不知道这些。
A:AnAmericanemployerwouldneverevenaskforaphotoonaresume.
A:美国的老板也永远不会要求简历上的照片。
90------JobInterviews求职面试
Dialogue1
A:,ouforcomingin
pletedUniversityinEngland?
B:Yes,raduation,Istartedrightaway
46/48
,Imadeabitofaswitchtofocus
onmarketingrearch.
A:So,whatexperiencedoyouhave?
B:cludesbothentry
stposition,Iworkedmy
wayuptobeingdirectorofthemarkeingdepartment.
A:stpositionwas
marketingdirectorforapharmaceuticalcompany,isthatright?Later,
whydidyoudecidetoleaveyourformerpost?
B:Ifeltafterfiveyearsinoneplace,Iwasreadyforsomething
liketohaveajobthatischallenging,somethingthatI
manythingsaboutmy
formerjob,st
readyforsomethingnew.
A:anttoworkfull-timeorpart-time?
B:Iwouldratherworkfull-time.
A:I',whatareyoursalaryexpectations?
B:Iamwillingtonegotiate,butIexpectatleast$40,000ayear.
Dialogue2
A:findour
studiookay?
B:Oh,yes,itwasveryeasytofindwiththedirectionsyougaveme.
A:,let''relooking
forsomeonewhowillbeabletoworkonapart-timebasisonly.
B:That'rkeitherpart-timeorfull-time,but
Iactuallyprefersomethingpart-time.
A:'vealreadyhad
tsyouapartfromallthe
othercandidates?
B:IthinksomethingIcanofferthatisdifferentfromeveryoneelis
xperiencein
interculturalcommunication,andIcanhelpyourstationtoreacha
wideraudience.
A:Haveyoueverworkedinbroadcastingbefore?
B:Ihavedonesomeworkinprintmedia,butthiswillbethefirst
oughitisnewforme,Ilearn
onfidenceIcangetthehangofthingsinno
timeatall.
A:Wouldyoumindgivingusademorightnow?
B:Noproblem!I'dbehappyto.
WomenintheWorkforce职业女性
91WomenintheWorforce
Dialogue1
A:Doyouthinkdiscriminationagainstwomenintheworkforceisstill
prevalenteventoday?
B:Frommyownexperienceasacareerwoman,Iwouldhavetosay
illa
yischanging,butthereisstillaglass
ceilingforwomeninmanycareertracks.
A:Doyouthinktheglassceilingphenomenaisbecauoftraditional
socialcustoms?Oraretheremoreissuescomingintoplay?
B:Ithinkit'fthedifficultieswomen
haveadvancingintheworkforceareduetofewopportunitiesandmany
'tunderestimatethegoodole'
havepower,soit'asierforthemtostayinpower.
A:Whataboutaffirmativeaction?Hasn'tlegislationchangedalotofthe
malehierarchy?
B:Affirmativeactionhasgivenusmanagementquotasandbansxual
discrimination,butit'sstillaman'sworld.
Dialogue2
A:rosdthelineonetoo
meIamreallygoingto
reporthimforxualharassment.
B:Whathappened?Didyourbosssaysomethingtooffenedyouatwork?
A:Heconstantlyletsinappropriatethingsslipout,referringtothe
womenemployeesas"girls"orcallingus"sweetheart"or"darling".I
doubtanyofmymalecolleagueswouldstandforsuchtreatment.
B:Don'tyouthinkyou'reoverreactingalittle?Callingyoubynicknames
shouldn'tbesobad...
A:Yor''tsuswithsuch
apatronizingattitude,asifwearenotequalornotasriousasourmale
'shisattitudethatneedstobechanged,notjusthiswords.
B:That'
you'llfindthatmostmalebossinyourindustryarealreadyconditioned
bablywon'tbeabletochangehim.
92-----Discrimination歧视
93----Welfare福利
94---LaborUnions工会
95StrikesandDemonstrations罢工和示威游行
Dialogue1
A:Doyouhavethedayofftoday?Howcomeyou'renotatworknow?
B:Idon'orunionisstaginganationwidestrike
47/48
today,alloftheworkersinourdepartmentaresupportingthelabor
unionbyparticipatingandnotgoingintoworkthisweek.
A:Areyourious?Whywouldtheyhavetogotosuchextreme
measureslikeastrike?Doesn'tyourcompanyhaveaprettygood
corporateimage?I'llbetthefolksatheadquartersaregoingnutsover
somethingasriousasastrike....
B:Ithappensquiteoften,ertherearisadispute
betweentheunionandtheexecutivegroup,thefirstthingtheydoisto
yitonlylastsadayortwobeforebothsidescan
,it'sanice,
unanticipatedholiday....
Dialogue2
A:Didyouhearwhat'sgoingondowntowntoday?Alltheworders
of
thetwothousandemployeesshowedupforworktoday,andtheyhave
gatheredoutsidethecityhalltodemandbetterworkingconditionsfor
allfactoryemployees.
B:Wow,soundschaotic....twothousandpeopleinthestreets
vethemthe
motivationtofinallyorganizeandcallmanagementonthesubstandard
workingconditions?
A:Ithinktheygainedcourageafterthemayor'sspeechlastweekon
,the
,weall
knowtheworkingconditionsatthefactoryarequitehorrendous.
B:Sowhatkindofdemandsdotheyhave?Whataretheyaskingfor
specifically?
A:Theywantraisandmedicalinsurance,andIthinktheywantto
cleanupthefactory''sprobablythemost
importantissue.
96---ManagementTraining管理人员培训
97------Seminars/Workshops研讨会
98-------Companyretreats
099-Teambuilding
Dialogue1
A:Attoday'steambuildingworkshop,you’llhavelotsof
youcanlearn
tobuildoneveryone'sstrengthsandweakness,andyelltogetherto
st,we’regoingtohave
anicebreakertogeteveryonewarmedup.
Now,first,ee
anymoreyoudon'tkonw?Maybeoneortwopeopleyou'venvermet?This
isyourchance,We'llgiveyoutwominutestomingleandfindatleastthree
newfaces,Talkuntilyoufindsonmethingincommonwitheachother,then
'llewhocanfindthemostnewfriendsintheleastamount
?GO!
Dialogue2
A:Whatdidyouthinkoftheteambuidingssionthismorning?Doyou
thinkitdidmuchgood?
B:Well,'tknowhowmuchit
helpedustobeabetterteam,butithinkeveryonehadagoodtime.
A:Ithinkthat'sanimportantpartofitall...we'regottobeabletoe
anothersideofourco-workersandboss....Wecanewhatthey'relike
asrealhumanbeings,workingtogetheronsomeproject,y
thinkithelpedourteamjelltogetherbetter.
B:Yeah,Iguessyou'
inordertohaveastrongteam,we'veallgottolearnhowtotrusteachother
more.
A:Thetrustgamemoreaboutfavorite,huh?Myfavoritepartwasthe
toknowmoreaboutwhatkindofpersonalitytype
,when
youknowthepersonalitystrengthsofyourcolleagues,ithelpsyou
undestandthembetter.
100/MBA
Dialogue1
F:Whereistheboss,Ineedhimtosignafewofdocuments,Icheckedin
hisoffice,butheisnotthere,isheoutoftheofficenow?
M:Yes,todayisTuesday,sothebosswentouttoMBAminarclass,heis
outoftheofficeeveryTuesdayandThursdaymornings,andhehasclass
alldaySaturdayandSunday.
F:What’shestudying?
M:Heisfinishingupaspecialcontinueeducationprogramforexecutives,
hecancontinueworking,takeafewofclasshereandthere,andin2
yearshewillcompletehisMBA
F:ablygotalotofhomeworktoo,
right?
M:Theclasshavehimoutoftheoffice,sothatisstressfulforhim,butit
isfarashomeworkgoes,itisabreathforhim.
F:Whyisthat?
M:Hejusthashiscretarydohishomeworkforhim.
Dialogue2
F:Andnowwe’dliketowelcomeourhonoredspeaker,marinedonna
48/48
hill,MRdonnahillisaasonedHarvardMBA,notonlydoeshe
comewiththetopnotchdegree,butalsomorethan20yearxperience
inbusinessandbusinesducation,MRdonnahillhasledtheMBA
programdevelopmentatouruniversity,andwouldbeshareagreatdeal
withyouaboutbusinessandministrationtonight,nowwithoutfurther
do,MRdonnahill.
M:Thankyou,thankyouforthatwonderfulintroduction,andthank
youfortheopportunitytotalktoyoutonight,I’dliketosharewithyou
aboutwhatittakestobesuccessfulMBACanada,andMBAgreed
doesn’tguaranteesuccessfulbusiness,butwhatdoesguaranteeis
businessspiritstounderstandingthewaybusinessworks,therest,my
friendisluck.
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