旅行社英文

为了树立旅游行业的新形象，旅行社必须诚实于旅游、取信于游客，更好的保障旅游消

费者的合法权益，倡导旅行社之间合法、公平的竞争，实行行业自律，并接受社会监督。

Inordertotupthenewimageofthetourismindustry,mustbehonestinthetour,thetrustto

tourists,betterprotectthelegitimaterightsandinterestsoftourismconsumers,advocatesthe

lawful,faircompetitionbetweentravelagencies,practicelf-discipline,acceptsocial

supervision.

一、坚决执行国家的法律、法规，自觉履行行业行规，维护旅游市场的正常秩序。

First,enforcethecountry'slawsandregulations,andconsciouslyperformindustryguild

regulations,maintainthenormalorderoftourismmarket.

二、以与时俱进、奋发有为的精神，努力营造诚信氛围，坚持工作有针对性、有时效性。

Second,inthespiritofadvancingwithTheTimes,progressive,effortstobuildsincere

atmosphere,insistonworkhavepertinence,timeliness.

三、在旅游业务经营活动中，旅行社应反对和抵制不正当竞争，对游客、不搞假、不哄

骗，树立良好的商业道德，建立完善的售后服务体系。

Third,inthetourismbusinessactivities,travelagencyshouldoppoandrejectunfair

competition,fortourists,donotmakefal,don'ttrick,tupgoodbusinesthics,

establishingperfectafter-salervicesystem.

四、在接待工作中，旅行社接待人员对游客应一视同仁，以礼相待，主动与旅游者签订

旅游合同，出具正规发票，为旅游者提供约定的各项服务，所提供的服务不低于国家标

准或行业标准，不向旅游者介绍和提供国家明令禁止的非旅游项目。

Four,inthereceptionwork,travelreceptionstaffshouldapplytovisitors,politeandactiveand

touriststotravelcontract,issuetheformalinvoice,forthetouriststoprovidevariousrvices

oftheagreement,thervicesprovidedbytheisnotlowerthanthenationalstandardsor

industrystandards,nottointroducetotouristsandtoprovidecountrybannedthetourism

project.

五、旅行社与接待单位应签订合同，建立合理的劳务佣金制度，旅行社明确导游人员合

理的劳动报酬，不得向导游人员收取“人头费”或变相“人头费”。

Five,travelagenciesandreceptionunitshouldsignacontract,establishreasonablelabor

commissionsystem,travelguide'spersonnelreasonableremuneration,shallnotchargethe

tourguidepersonnel"reward"or"reward"indisguidforms.

六、旅行社在经营中，严格按照核准的经营范围开展业务，不私设无证经营部。

Six,travelagenciesinbusiness,instrictaccordancewiththeapprovedscopeofbusiness

operations,notprivateunlicendsalesdepartment.

七、旅行社应建立导游人员年度培训制度，上岗导游人员全年集中培训时间不少于5天

(40小时)。导游人员在带导过程中，不得有损害国家利益、民族尊严的言行和舆论；应

持证上岗，规范讲解，提倡文明服务、遵守社会公德；不向旅游者以明示或暗示的方式

索要小费，不与经营者串通欺骗、胁迫旅游者消费，不私收旅游接待单位的现金回扣。

Seven,thetravelagencyshallestablishannualguide'spersonneltrainingsystem,

guide'spersonnelmountguardcentralizedtrainingtimenotlessthanfivedaysthroughoutthe

year(40hours).Guide'spersonnelintheprocessofguide,cannothaveharmtotheinterests

ofthestateandnationaldignityandpublicopinion;

Shouldshowcertificates,specifications,advocatecivilizedrvice,abidebysocial

morality;Don'tasktouriststoexpressorimpliedtotip,notactedincollusionwith

operatordeception,coerciontouristsconsumption,notprivatetouristreceptionunitcash

rebates.