欢迎光临英文

⽂明⽤语（中英⽂对照）

1）欢迎语

------欢迎光临

------请问您是试练还是参观

------欢迎您参观舜耕⼭庄商务会所

2)问候语

------您好/早上好/晚上好/晚上好/再见/您慢⾛

3）征询语

------我有什么可以帮到您的

------我能为您做些什么吗

------如果您不介意，我这样办⾏吗

------这是您要的东西，请问还有什么可以帮到您的

4）咨询语

------好的/是的/稍等/我马上去办

------对不起/请稍等/对不起，他不在

------请留下联系⽅式/考虑不周的地⽅，请多多指教/请您多提宝贵意见

5）道歉语

------实在对不起/打扰您了/很抱歉，让您久等了/对不起，我对此深表歉意

6）答谢语

------感谢您的光临/⾮常感谢/感谢您的建议或信任

7）接听电话⽤语

------您好，舜耕⼭庄商务会所，有什么可以帮到您

------请问您找哪位/请问您贵姓

------请问我可以为您转达（或代劳）吗

------请您别挂电话，稍等⼀下，让我为您找⼀下好吗8）告别语

------再见，欢迎下次光临/再见，请慢⾛

9、不得使⽤的⽤语。如：

1）伤⼈⾃尊⼼的⽤语不讲

2）有损公司形象的话不讲

3）埋怨、责怪他⼈的话不讲

4）有损他⼈⼈格的话不讲

5）粗话、脏话、⽆理的话不讲

6）讽刺、控告他⼈的话不讲

7)不负责任的话不讲

8)三⼈交谈时，不要使⽤其中⼀⼈听不懂的语⾔

9）交谈时不模仿他⼈的语⾔、⾳调

10）不开过分的玩笑

⼋、礼貌的运⽤

1、能区别不同接待对象，准确运⽤迎接、问候、告别语⾔

2、对会员能标准的称呼其姓名或职衔

3、遇见会员时要微笑，然后礼貌地打招呼

4、服务态度主动、热情

5、⽤友善、热情和礼貌的语⾔和会员说话

6、迅速回答会员的问题，并主动为会员找出答案

7、预见会员的需要，并帮助解决。

1)welcomedthewords

------Welcometo

------IwouldliketoaskyouareaTrialorvisit------WelcometovisitVillashungengBusinessClub2)greeting

------Hello/Goodmorning/Goodevening/goodnight/goodbye/youtakecare

3)toconsultthewords

------WhatIcanhelptoyour

------Icandoitforyou

------Ifyoudonotmind,Idoallright

------Thisiswhatyouwant,mayIaskwhatistheretohelpyour

4)Advisoryphra

------Yes/Yes/wait/I'llgeta

------Iamsorry/pleawaitamoment/Iamsorry,heisnot

------Plealeavecontactinformation/local

ill-considered,andinvitescomments/requeststotalktoomuchaboutyourvaluableviews

5)apology

------Iamsorryit/botheryou/Iamsorrytohavekeptyouwaiting/I'msorry,Iapologize

6)Thankstothephra

------Thankyouforyourvisit/verygrateful/Thankyouforyoursuggestionsortrust

7)thetermtoanswerthecall

------Hello,shungengHillBusinessClub,whatcanhelpyou------Whatdoyoufindwho/Whatisyourname

------Icanaskyoutoconvey(ordo)you

------Pleadonothangyourphone,waitabitlongerforyoutofindwhatIplea

8)farewellwords

------Good-bye,towelcomethenexttime/goodbye,plea

takecare

9,:

1)Thetermlf-esteemisnothurt

2)detrimentaltothecompany'simage,thendonot

3)toblame,sodonotblameothers

4)detrimentaltothecharacterofothers,thendonot

5)foullanguage,badlanguage,sodonotunreasonably

6)Ironically,thecaagainsttheothersdonot

7)isnotirresponsibleremarks

8)three-personconversation,donotuoneofthemwhodidnotunderstandthelanguage

9)donotimitateotherpeopletalkoflanguage,tone

10)cannotbetoomuchofajoke

Eight,courtesyoftheuof

1,abletodistinguishobjectsofdifferentreception,tomeettheexactapplication,greetings,bidfarewelltothelanguage2,for

standardmemberscancalltheirnameortitle

3,whenmembersmettosmilepolitelyandthensayhello4,theattitudeoftheinitiativeandenthusiasm

5,withafriendlymanner,enthusiasmandcourtesytospeakthelanguageandMember

6,quicklyanswerthequestionofmembership,andmemberstaketheinitiativetofindouttheanswer

7,membersoftheforeeableneedsandtohelpsolve.