英文投诉信

英语作文的投诉信格式

篇一：英文投诉信表达及例文

投诉信写作

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能

显得理由充分？下面介绍下这类书信的常用词汇和句型

ComplaintLetter

词汇：

th.投诉......

dissatisfactionwith不满于......

putupwith/bear/tolerate忍受

awful糟糕的

poorrvice糟糕的服务

inconceivable不可思议的

outofone’xpectation令某人大失所望

lookinto/gointo/investigate调查

incident/matter事件

sanitarysituation卫生条件

badmanners不礼貌

disturbance干扰

nuisance麻烦事

remedy补救

solve解决

recurrence再次发生

句型：

1)Iamwritingtoyoutocomplainabout...

2)Iamwritingtoexpressmydissatisfactionwith...

3)TherearesomeproblemswiththeflatthatIwishtobringto

thing,thereis„Foranother,...

4)Icanhardlybear/tolerate/putupwithitanymore.

5)Ihopethattheauthoritiesconcernedwillconsidermy

suggestionsandimprovethesituationasbestastheycan.

6)Isincerelyhopethatitwillreviewitsmanagementsystem,with

theviewtoproviding,betterrvicetothepublic.

7)Wetrustthatyouwillnowconsiderthismatterriouslyand

makeanefforttopreventtherecurrenceofthiskind.

8)Wewillappreciateyourwillingnesstomakeupfortheloss.

考研英语小作文模板：投诉信

投诉信1

结构要点投诉信是对产品或服务表示不满的信件，一般分三个

部分：

1.提出投诉内容；

2.说明具体情况；

3.提出解决办法。

Suppoyouboughtawoolenscarf(围巾)bymailorderbutlater

letterofcomplainttodescribethat

signyourownnameattheendofyourletter,using“LiMing”

instead.

Towhomitmayconcern,

ThewoolenscarfIboughtbymailorderfromyourcompany

nIcheckedit,I

tonishedbecautheholewas

obviousandIdidnotthinkyoushouldneglectthisdeficiencywhen

ialedyourrvicenumberforveraltimes

anditwasalwaysbusy.

changeanewone

formeassoonaspossible?HowshallIndthisscarfbacktoyou?

Thanksforyourconsideration.

Iamlookingforwardtoyourearlyreply.

Yoursfaithfully,

LiMing

投诉信2

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、

简洁。最后提出的解决方法应切实可行。在表达自己的不满时，

语言要把握分寸，不失风度。Writealettertocomplainaboutan

unhappyexperienceinabout100wordstodescribethematterand

ignyourown

nameattheendofyourletter,using“LiMing”instead.

DearSir,

Tuesdaymorning,we

tookalongroutebusofyourcompanyfromDukoutoLijiang.

ThebuswasscheduledtoarriveinLijiangat7o’clockinthe

evening,hanical

verandtheticketllercouldneithersolve

theproblembythemlvesnorekhelpfromothers.

l8o’clock,

o

urpri,

whenwejustmanagedtosleepataround2a.m.,thedrivercameto

wakeusup—thebushadbeenfixed!Isuggestthatyoulookinto

thismatterimmediatelyanddealwithitquicklyand

properly.

Lookingforwardtoyourreply.

Yours,LiMing

考研英语投诉信经典范文举例及点评

2005年12月27日09:26来源：竞学网

范文之一

［Directions］:Suppothatyouorderedarefrigeratorbutlater

founda

letterofcomplainttodescribethe

matterandrequirettlement,Donotsignyourownnameatthe

endofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrived

sagreatpitythatwefindthereissomethingwrong

withtherefrigerationfacilities.

dthatfoodstoredinthe

finally

decidedtotakethetemperatureinit,weweresurpridtofindit

wasaround15℃,farfromthestandardtemperturerangefrom0℃

to9℃.

ouplealet

meknow

whetherornotyoucanndarepairmanassoonaspossible?I

hopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定

对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明

具体问题，第三段提出要求。

范文之二

DearSir:

WithreferencetoourorderNo.W98,the120computerts

suppliestotheaboveorderweredeliveredthedaybeforeyesterday,

butweregretthat20tswerebadlydamaged.

Thepackagescontainingthecomputertsappearedtobein

goodconditionandweacceptedandsignedforthemwithout

ckedthecomputertswithcareandcanonly

assumethatdamagemustbeduetocarelesshandlingatsome

stagepriortopacking.

Weshallbegladifyouwillreplaceall20tsassoonaspossible.

Meanwhile,wehaveputthedamagedcomputertsasideinca

youneedthemtosupportaclaimonyoursuppliersfor

compensation.

Yourssincerely,

LiMing

范文之三

:

OnSeptember10,ourorderfor280women'scotton

sweaterswasdulyreceived,butweregrettosaythat40cotton

sweatersinwhitecolorwereriouslysoiled.

Wehadthecainvestigatedimmediately,andtheresultshows

thedamagewasduetoimproperpacking,forwhichthesuppliers

aredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswe

youtoconductinvestigationatyourendandreplytous.

Sincerelyyours,

LiMing

一般说来，一封投诉信应包括三个最基本的方面：

1.投诉内容。一般放在信的开头。常用的表达法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichI

received/bought...

2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常

用的表达法有：Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...cloly,Ifound...

WhenIunpacked...andtriedtouit,itdidnotwork.

3.希望得到的结果。常用的表达法有：

Plealetmeknowwhatyouintendtodointhismatter.

Iamreturning...underparatepostandlookforwardto

receivingafullrefundof...Inviewoftheinconveniencethatthishas

caud,Ifeelyoushould...

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthemodelhadbeensoldoutandIhad

wenttothe

sinceitwasanewmodelinChina,消息itwas

desperate

Iwaitthatlong?

Therefore,Irequirethatyoundmeanewoneofthesame

ouforyourconsideration.

Sincerelyyours,

BuManyi

投诉信

1抱怨产品

e

oufoundthatthemachine

damagedyouclothes,ufoundthat

othemanager

uldwriteat

least150words.

DearSirorMadam,

AfewmonthsagoIpurchadawashingmachine(Sanyo

XQB50-68)fewweeksIfound

youtochange

oneforme,nttoaskyoutochangethis

oneformeagain.

Thisonedoesnotdamagemyclothesanymore,butIhavefound

thatittanglestheclothesriouslyandwhenitautomatically

beginstospinthewaterout,themachineshakessoheavilythatit

nstructionbookletyouhave

篇二：英语投诉信范文

英语投诉信范文

Directions:Youfoundsomethingwrongwiththetelephonebill

eacallto

inquireaboutthis;howeverthepersonwhoansweredthecallwas

letterofcomplainttothemanagerofthepost

office,explainingthesituationandgivingyoursuggestionsfor

’tsignyourownnameatthe

endoftheletter,uDonnainstead.英文投诉信模板

Dear______,

①Iam______（自我介绍）.②IfeelbadtotroubleyoubutIam

afraidthatIhavetomakeacomplaintabout.

③Thereasonformydissatisfactionis______（总体介绍）.④In

thefirstplace,______（抱怨的第一个方面）.⑤Inaddition,

______（抱怨的第二个方面）.⑥Underthecircumstances,Ifind

it______（感觉）to______（抱怨的方面给你带来的后果）.

⑦Iappreciateitverymuchifyoucould______（提出建议和请

求）,preferably

______（进一步的要求）,andIwouldliketohavethismatter

ttledby______（设定解决事情最后期限）.⑧Thankyoufor

yourconsiderationandIwillbelookingforwardtoyourreply.

Yourssincerely,

LiMing

范文

DearSir

Iamwritingtoletyouknowthedeplorableattitudeofoneof

vedmytelephonebillfortheprevious

monthfromyouandthoughtthereweresomeerrorsincalculation:

Ihadbeenoverchargedfortwooverascalls.

However,whenIcalledyourComplaintsDepartment,thegirlwho

thingsheinterrupted

mecontinually,foranothersheevensaidthatthefaultwasmyown.

Needlesstosay,suchawayofdealingwithcustomersis

unacceptable.

Iwouldliketosuggestthatthegirlinquestionshouldbe

disciplined,andinstructedontheproperwaytodealwithclients.

AndIhopeshecanmakeformalapologytome.

Anearlyresponwillbeappreciated.

Sincerelyyours,

DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到

你们上个月的话费单后发现有些计算错误，我觉得我被多收了两

个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。

一方面她总是打断我的话，另一方面她甚至说错误在我。这样对

待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希

望她能向我正式道歉。

请早日回复。

真挚的：DELL

范文之二

［Directions］：Suppothatyouorderedarefrigeratorbutlater

letterofcomplainttodescribe

thematterandrequirettlement，Donotsignyourownnameat

theendofyourletter，using"LiMinginstead.

DearSir，

Iamhappythattherefrigeratorweorderedlastweekhasarrived

sagreatpitythatwefindthereissomethingwrong

withtherefrigerationfacilities.

dthatfoodstoredinthe

finally

decidedtotakethetemperatureinit，weweresurpridtofindit

wasaround15℃，farfromthestandardtemperaturerangefrom

0℃to9℃。

ouplealet

meknowwhetherornotyoucanndarepairmanassoonas

possible？Ihopethatmyproblemwillgetyourkind

aithfully，

LiMing

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定

对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明

具体问题，第三段提出要求。

范文之二

DearSir：

WithreferencetoourorderNo.W98，the120computerts

suppliestotheaboveorderweredeliveredthedaybefore

yesterday，butweregretthat20tswerebadlydamaged.

Thepackagescontainingthecomputertsappearedtobein

goodconditionandweacceptedandsignedforthemwithout

ckedthecomputertswithcareandcanonly

assumethatdamagemustbeduetocarelesshandlingatsome

stagepriortopacking.

Weshallbegladifyouwillreplaceall20tsassoonaspossible.

Meanwhile，wehaveputthedamagedcomputertsasideinca

youneedthemtosupportaclaimonyoursuppliersfor

compensation.

Yourssincerely，

LiMing

范文之三

：

OnSeptember10，ourorderfor280women'scotton

sweaterswasdulyreceived，butweregrettosaythat40cotton

sweatersinwhitecolorwereriouslysoiled.

Wehadthecainvestigatedimmediately，andtheresultshows

thedamagewasduetoimproperpacking，forwhichthesuppliers

aredefinitelyresponsible.

Needlesstosay，wehavesufferedagreatlossfromthis，aswe

ely

yours，

LiMing

咨询信研究生英语范文

Directions:

letterinquiringaboutthespecificinformationasregards

accommodation,feesand

ttershouldbenolessthan100words.

Youdon‘’tsignyourownnameat

theendoftheletter,uLiHuainstead.

先生/女士：

我是一个中国学生，我想到贵校继续深造。我打算下学期开始

上课，如您能告知我一些基本的信息将感激不尽。

首先，学费是多少？尽管我想自费，但如果有为国际留学生提

供的奖学金我也非常感兴趣。第二，我想知道到贵校上学需要什

么资格，我现在拿到了中国一所大学的硕士学位，这样可以吗？

第三，至于住宿条件，如果可能我想要单人房间，但如果单人房

间太贵，我也可以合住。

我期待着您的回复，更希望早日成为贵校的一员。

您诚挚的：DELL

SirorMadam,

IamaChinestudentwhowishestopursuefurtherstudyatyour

ostartmycournextmester,anditwouldbe

highlyappreciatedifyouwouldprovidemewithsomeesntial

information.

First,howmucharethetuitionfees?ThoughIintendtobe

lf-supporting,Iwoul

dbeinterestedtoknowifthereareanyscholarshipsavailablefor

,IwonderwhatqualificationsIneed

tofollowacouratyouruniversity,nowIhavegotamaster‘s

degreeinaChineuniversity,isitenough?Third,asregardsto

accommodations,ifpossible,Iwouldliketohaveasingleroom,but

ifsingleroomsareexpensive,

lookingforwardtoyourreply,andtoattendingyouresteemed

institution.

Yourssincerely,

DELL

篇三：英文投诉信表达及例文练习

ComplaintLetter

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能

显得理由充分？投诉信结构：投诉信是对产品或服务表示不满的

信件，一般分

1.提出投诉内容；2.说明具体情况；3.提出解决办法。

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、

简洁。最后提出的解决

方法应切实可行。在表达自己的不满时，语言要把握分寸，不

失风度。

1.投诉内容。一般放在信的开头。常用的表达法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichI

received/bought...

2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常

用的表达法有：Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...cloly,Ifound...

WhenIunpacked...andtriedtouit,itdidnotwork.

3.解决办法。常用的表达法有：

Plealetmeknowwhatyouintendtodointhismatter.

Iamreturning„underparatepostandlookforwardto

receivingafullrefundof...

Inviewoftheinconveniencethatthishascaud,Ifeelyou

should...下面介绍下这类书信的常用词汇和句型

词汇：th.投诉..isfaction

with不满于.

ith/bear/tolerate忍受awful糟糕的rvice

糟糕的服务

eivable不可思议的ne’xpectation令某人

大失所望

to/gointo/investigate调查nt/matter事件

句型：

▲1)Iamwritingtoyoutocomplainabout...

2)Iamwritingtoexpressmydissatisfactionwith...3)Thereare

onething,thereis„Foranother,...

▲4)Icanhardlybear/tolerate/putupwithitanymore.

▲5)Ihopethattheauthoritiesconcernedwillconsidermy

suggestionsand

improvethesituationasbestastheycan.

▲6)Isincerelyhopethatitwillreviewitsmanagementsystem,

withtheviewtoproviding,betterrvicetothepublic.

▲7)Wetrustthatyouwillnowconsiderthismatterriously

andmakeanefforttopreventtherecurrenceofthiskind.

▲8)Wewillappreciateyourwillingnesstomakeupfortheloss.

范文：

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthe

modelhadbeensoldoutandIhadtowaitatleastthreemonths

sinceitwasa

newmodelinChina,itwasimpossibletofixitwithouttheright

Iwaitthat

long?Therefore,Irequirethatyoundmeanewoneofthesame

modelwithinamonth.

Thankyouforyourconsideration.

Yourssincerely

BuManyi

练习1：

假设你是澳大利亚的Alan,前几天你参加了一家旅行社组织的

河南三日游的活动。下面是这家旅行社的广告，请根据下面广告

中箭头所指内容对其不实之处向消费者协会写一封投诉信。

注意：1．词数：100左右；信的格式和开头已给出，不计入总

词数。

2．可根据内容要点适当增加细节．使文章意思连贯。

3.参考词汇：破旧的shabby(a)纪念品souvenir（n）

DearSirorMadam,

IamwritingtoexpressmycomplaintabouttherviceofMorning

StarTravelAgency.

练习2：

假设你是李华，你在5月2日去一家商店买衣服。当你请一个

王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自

己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。

你对这位服务员的服务态度十分不满，并写信向该商店的销售经

理投诉该服务员。

注意：1、词数120左右；2、信的开头和结尾已为你写好，但

不计入总词数；

3、可适当增加细节，以使行文连贯。

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthemodelhad

beensoldoutandIhadtowaitatleastthreemonthsforanew

sinceitwasanewmodelinChina,

Iwaitthatlong?Therefore,I

requirethatyoundmeanewoneofthesamemodelwithina

month.

Thankyouforyourconsideration.

Yourssincerely

BuManyi