宾馆管理

宾馆管理（HotelManagement）

宾馆管理(HotelManagement)

First,payattentiontofireprevention,anti-theft,suchas

abnormalsituationorsmell,mustimmediatelyfind,dealwith,and

timelyreportingtotherelevantdepartments,andeffectivelyeliminate

hiddendangers.

Two,carefullycheckthevariousregions,toeliminateunsafehidden

dangers,toensurethehotelandguestslifeandpropertysafety.

ffshallprotectthehotelproperty,guests'life,

propertyandpersonalsafetythroughouttheperiodofduty,anddonot

openthedoorforanyonewhodoesnotknow,unlesstheyarenotifiedand

confirmedbythefrontoffice.

Four,theroomcleanandsanitary,whenguestnter,should

politelychecktheguestkeycardandroomnumberisconsistent,prevent

othersfromenteringtheroom.

Five,guestsforgettobringkey,andyoudonotknow,should

contactthefrontdesk,toconfirmtheidentityofthefrontdesk,

notifythedoorbeforeopening.

Six,foundasuspiciousstrangerwanderinginthecorridornearor

intheroomorrooms,theroomisabnormal,animalorcontrabandinthe

room,theguestmoodchanges,sickorspecificactionsarerequiredto

immediatelyreporttotheleadership.

Seven,cleanthetrashinthetrash,payattentiontothebarrelof

specialitems,whetherguestsinadvertentlydroppedormisplacedthings.

Eight,whenthedoortopullthedoorclod,notjustpullthedoor

clod,avoidgashanghand,tocheckwhetherthedoorhasbeenlocked.

Nine,thekeytobecareful,donotleavethebodykey,notjustout

kenkeyshouldbereturned

asawhole.

yandclearlyunderstandthelocationanduoffire

protectionequipmentonthefloor.

Hotelaccommodationregistrationsystem

Inordertostrengthentheadministrationofpubliccuritywithin

thehotel,ensurethesafetyofthelivesandpropertyofthehoteland

itsresidents,andstrictlyenforcetherelevantprovisionsofthe

measuresandrulesfortheadministrationofpubliccurity,the

followingsystemshallbeestablishedfortheregistrationofhotel

pasngers'lodging

Amemberofthehouholdregistration,tolivestocktourism

curityadministration"rules"strictlyfulfilltheprovisionsof

articleeleventhrequirements,accordingtothetwelvejobduties,

strictregistrationpasngercheck-in,law-abiding,noillegalbusiness.

Two,theinstrumentiscorrect,speakkindly,andwarmlyreceive

visitors,detailingthehotelsituationandpasngers

accommodationinstructions,aswellashotelmanagementsystem.

Three,doagoodjobofpasngerluggage,valuables,cashonbehalf

ofthehotelcustodymobilization.

Four,strictpasngeraccommodationsystem

1)domesticpasngercheck-in,adheretothestatutoryvalid

documents,detailedregistration.

2)doinspectionswork,eliminateundocumentedandfaldocuments

intothehotel,illegalandcriminalactivities.

3)shallnotexceedthescopeofreception,HongKong,Macao,Taiwan,

foreignersstay.

4)strictimplementationofdoublerooms,privaterooms,twopeople

fromdifferentunitsofwork,pasngers,registeredpermanentresidence

personnelshallnotarrangetwopeoplecompartment.

5)adultmenandwomenrequireprivateaccommodation,musthavemy

marriagecertificate,bothmenandwomenareabovetheageof45,the

sameresidenceregistrationcanberegistered.

6)thesafekeepingofregistrationpasngeraccommodation,check-

outregistrationform,twocopieswithonecomplete,binding1,January

boundforsafekeeping.

Five,doagoodjobwantedcriminalsarrestedinmyhotel.

Six,goodhandoverclasssystem,dothreehandover,handover

curitymanagement,handoverroomcollection,transferofpasnger

propertycustody,todoeverythingrecorded,handover,signed.

Seven,adheretothepositionofcompliancewiththesystem,study

business,andconstantlyimprovethelevelofpoliticsandbusiness.

HolidayInndutysystem

Inordertoimplementtheworkofthehotel,sothatthelayershave

onetube,postpeople,preventtheoccurrenceofallsafetyaccidents,a

systemisasfollows:

First,theimplementationofthedutysystem,themanagerinsisted

eighthoursrotationduty,twenty-fourhours,thereisaperson

responsible.

Two,themanageronduty,inspectionandsupervisionpersonnelwork

responsibility,adheretoZhagang,everythinghastherecords,according

tothepostresponsibilitywork,reward.

Three,adheretothewardroundsystem,understandtheguest

situation,graspthekeypoints,

Payattentiontodoubtfulpoints,shiftregularrounds.

1)roundstimeandthenumberofoccupants.

2)checkroomsafetyfacilities.

3)toinvestigatewhethercriminalactivitiesareillegalornot.

4)findoutthehiddentroubleoffiresource,findouttheproblem

andrectifyitintimetoensurethesafetyofhotelpasngers.

Four,dutypersonnelshouldadheretokeepjobs,vigilant,often

patrol,groundinspection,andactivelyassisttheregistrationmember,

floorattendant,curityguardpostmaintenanceorder,dothejob

properlyandlogicallyarranged.

Five,themanageronduty,shouldcheckthepost,superviandurge

eachposttodotheshiftwork,sothattheresponsibilityisclear.

Six,theimplementationofthejobtrainingsystem,todobatch

traininginbatches,allholdersofcertificates.

Houkeepingstaffresponsibilities

(room)HoukeepingManager

[managementhierarchy]

Directsupervisor:ViceGeneralManagerofHotel

Directsubordinate:houkeepingmanager,roomsupervisor

[Responsibilities]

utthemanagementinstructionsofthevicepresidentof

thehotel,reporttothedeputygeneralmanagerandreportthework.

2,accordingtothehotel'soperatingprinciplesandobjectives,

responsibleforthepreparationofhoukeepingbudget,thedevelopment

ofbusinessplans,andeffectiveorganization,implementationand

monitoring,toachievethedesiredgoal.

3,takethemarketastheguidance,studyandgraspthechangeand

developmentofthemarket,adjustbusinessstrategy,toadheretothe

Departmentofrevenue,costcenterpolicy,strictlycontrolthecost,

reduceconsumption,tominimizethecostofobtainingthemaximum

economicbenefits.

4,presidedoverdepartmentalworkregularmeeting,listentoreport,

supervitheprogressofwork,solvetheproblemsinthework.

5,responsibleforthesafetymanagementworkofthehoukeeping

department,inaccordancewiththe"whoisincharge,whoisresponsible

forthesafetyresponsibilitysystem,supervitheimplementationof

thecuritydepartmentsofthedistrictmanagementsystem,earnestly

safeguardwork,ensuresafety.

6beresponsiblefordailyqualitymanagement,houkeeping,

supervisionandinspectionofeachdistrictworkinstrictaccordance

withtheworkspecificationandquality

requirements,theimplementationofstandardizedoperation,daily

inspectionofthedepartmentsofthedistrictmorethanonce,checks

morethan10rooms.

7,responsibleforthestaff'srvicepurpo,educationandjob

training,andurgealldistrictstodoagoodjoboftrainingandcarry

out"learningadvanced,lookingforgaps"activitiestoimprovethe

qualityofprofessionalrvices.

icatewithotherdepartmentsofthehotelandcoordinate

theworkwell.

ishgoodrelationshipwithcustomers,solicitandcollect

opinionsfromcustomers,handlecomplaints,andimprovecontinuously.

10,revieweachdistricteverydaybusinessreport,payclo

attentiontocustomers,grasptheimportantreceptiontasks,timely

checkandsupervieachdistrictearnestlyreceptionrviceandwork

out.

11,responsibleforroomfacilitiesmanagementwork,supervieach

districtdodailymaintenanceandcleaningwork,regularlycheckinthe

room;thereformandrenewaloftherenovationwork,studyandimprove

theroomfacilities.

12,asssmentofdistrictmanagersandsupervisorsofthework

performance,motivatestaffenthusiasm,andconstantlyimprove

managementeffectiveness.

13,doagoodjobofpoliticalandideologicalwork,careabout

stafflife,anddoagoodjobofdepartmentalcivilization

construction.

(two)HoukeepingManager

[managementhierarchy]

Directsupervisor:HoukeepingManager

Directsubordinate:DistrictSupervisor,laundryCaptain

[Responsibilities]

ehoukeepinginstructions,beresponsiblefor

houkeepingmanagementandrvice,reporttohoukeepingmanager.

2,adheretobudgetmanagementandcostcontrol,effectively

organizepublicareasandlaundrydepartmentwork,strictlycontrolthe

cost.

3,presidedovertheworkoftheregularmeetingoftheDepartment,

tosupervitheprogressofwork,tosolveproblemsinwork.

4,responsibleforthehoukeepingdepartmentdailysafetyand

qualitymanagement,inspectionandsupervisionworkofeachdistrictin

strictaccordancewiththespecificationsandqualityrequirements,the

implementationofstandardizedoperation,dailyinspectionofthe

departmentwork,timelydetectionofproblems,timelyrectification.

5、responsibleforhoukeepingrvice,educationandjob

training,

Urgealldistrictstodoagoodjoboftraininginaplannedway.

6,strengthentieswithotherdepartments,establishoverall

businessideas,andcommunicatewitheachother.

7,reviewtheDistrictdailybusinessreports,paycloattention

tocustomersituation,grasptheimportantreceptiontasks,timely

inspectionandsupervisionoftheDistrict,doagoodjobofreception

rvices.

8,responsibleforhoukeepingdepartmentfacilities,equipmentu

managementwork,andurgethedistricttodoroutinemaintenanceand

cleaningwork,regularasssmentcheck.

9,doagoodjobofpoliticalandideologicalwork,careaboutstaff

life,anddoagoodjobofdepartmentalcivilizationconstruction.

(three)publicDistrictSupervisor

[managementhierarchy]

Directmanager:HoukeepingManager

Directsubordinate:cleaningcaptain,maintenanceforeman

[Responsibilities]

entthehoukeepingmanager'sinstructionsandreportto

them.

2,responsibleforthehotelpublicareacleaningandgreeningwork

qualitymanagement,organizationstaffinstrictaccordancewithwork

standardsandqualitystandards,doagoodjobofhotelpublicarea

cleaningandgreeningwork.

3,strengthencostcontrol,responsibleforthemanagementandu

ofpropertyandmaterialsintheDistrict,supervitheproperuof

dmaintenanceandstorage

work,foundtheequipmentfailure,timelyrepairorupdateopinions.

4,adheretothervicesitemanagement,isresponsibleforteam

workasssment,employeeattendanceandbusinesstraining.

icatewithdepartmentsandcoordinatethework.

6,careaboutstafflife,understandthestaff'sideologicalstate,

doideologicaleducationworkwell,teamcivilizationconstruction.

(four)cleaningCaptain

[managementhierarchy]

Directsupervisor:publiczoneSupervisor

Directsubordinate:cleaner

[Responsibilities]

1、executivedirector'sworkinstructionandreportwork.

2,leadandsuperviteamstaff,inaccordancewithworkstandards

andqualitystandards,doagoodjobofpublicareacleaning,carpet,

sofacleaning,andgreenlayout,maintenance,cleaningwork.

sibleforcleaningmachines,toolsandstorage,maintenance

andmaterialwork.

4,understandthepublicareawind,allkindsofequipment,

facilitiesandfurnitureusage,timelyrepairandreporttothe

supervisor.

5,responsiblefortheteamstaffworkarrangementsandattendance,

andwhenthenewstaffteaching.

argeofshiftworkandmakegoodhandoverrecord.

7,payattentiontostafflifeandideologicalstatus,anddoagood

jobofcivilizedteambuilding.

(five)cleaner;

[managementhierarchy]

Directsupervisor:cleanerCaptain

[Responsibilities]

1,obeytheforeman'sworkarrangement,inaccordancewiththework

standardsandqualitystandards,doagoodjobintheresponsibility

areacleaningandsanitarywork,andgraspthetreesofthemaintenance,

cultivationandpruningtechniques.

2,checktheresponsibilityareaofallkindsofequipment,

facilitiesandfurnitureingoodcondition,timelyreportingandrepair.

3,doagoodjobcleaningmachineryandcleaningsupplies

maintenanceandstorage.

4,instrictaccordancewiththegreeningworkstandardsandquality

standards,goodflowersandtreeslayout,maintenanceandcleaning.

(six)maintenanceforeman

[managementhierarchy]

Directsupervisor:publiczoneSupervisor

Directsubordinate:maintenanceworker

[Responsibilities]

1,theexecutivedirector'sworkinstructions,andreportingtothem.

2、leadandsuperviteammembersandstaff,makedailycleaning

andmaintenanceworkinaccordancewiththeworkprocedures,

specificationsandqualitystandards.

sibleforthestorageandmaintenanceofcleaningequipment

andmaintenancetools,andmaterialsandsupplies.

tandtheuofvarioushardwarefacilities,equipmentand

furnitureinthepublicarea,graspitsperformance,andmaintainitin

time.

5,responsiblefortheteamstaffworkarrangementsandattendance,

andnewstaffleader.

6、responsibleforcommunicationandcooperationwithdifferent

parts.

7、responsibleforshiftwork,handoverandworkrecord.

8,payattentiontostafflifeandideologicalsituation,graspthe

advancedteambuilding.

(ven)maintenanceworker

[managementhierarchy]

Directsupervisor:maintenanceforeman

Directsubordinate:None

[Responsibilities]

1,obeytheforeman'sworkarrangement,accordingtowork

specificationsandqualitystandards,doagoodjobofmaintenancework.

2,checktheresponsibilityareaofvariousfacilitiesandequipment

ingoodcondition,timelyreportingandrepair.

3,doagoodjobcleaningmachineryandcleaningsupplies

maintenanceandstorage.

4,inaccordancewiththemaintenancespecificationsandquality

standards,doagoodjobofthemaintenanceoffacilitiesandequipment.

(eight)laundryCaptain

[managementhierarchy]

Directmanager:HoukeepingManager

Directsubordinates:drylaundrywaterhot,linenkeeperetc.

[Responsibilities]

entthehoukeepingmanager'sworkinstructionsandreport

tothem.

2,supervithestafftodoqualityinspectionofalltypesof

linenandoverallsandadjustthecustodyofthework,toprevent

shortagesanddonotmeettherequirementsofthequalityofrviceand

linenworkintothedepartment.

3,strengthencostcontrol,tomastertheuofvarioustypesof

loss,linenanduniforms,timelyupdates,scrapandpurchaplan,

preventchangingoutofgear.

4,thesteeringgroupofemployeesinstrictaccordancewiththe

washingwashingandironingprocess,doallkindsoflinen,guest

laundryandworkclotheswashingandironingwork,ensurequality

standards.

5,responsiblefortheuoflaundrypropertyandequipment

management,supervisionofstafftodoroutinemaintenanceandcleaning

work,sothataccountsconsistent.

6,adheretothervicesitemanagement,isresponsibleforthe

dailyworkoftheteamasssment,employeeattendanceandbusiness

training.

7,responsibleforstaffarrangement,attendanceandnewstaff

teaching.

8、communicateandcoordinatewitheachdepartment.

9,doagoodjoboffireprotectionworktoensurethesafetyof

employees,personalandhotelproperty.

10,understandandgrasptheideologicalstatusofemployees,

doideologicalwork,anddoagoodjobintheDistrictcivilization

construction.

gwithallkindsofcomplaints,needsandinquiries.

(nine)dryhotwaterlaundry

[managementhierarchy]

Directsupervisor:LaundryCaptain

[Responsibilities]

elaundrysupervisor'sworkarrangement.

2,accordingtothequalitystandardoflaundryworkspecification,

qualityandquantitytocompleteallkindsofworkclothesandlinen,

Guestlaundrywashing,laundry.

3,doagoodjobofalltypesofmachineryandequipmentday-to-day

inspectionandmaintenancework,savetheuofvariousmaterials

Goods.

4,doagoodjobintheworkplacecleaning,healthandsafetywork.

(ten)thelinenkeeper

[managementhierarchy]

Directsupervisor:LaundryCaptain

[Responsibilities]

1,obeythelaundryforemanworkingarrangements,goodquality

inspection,storageandcustodyandlinenwork.

2,checkandacceptanceofcleanlinenlaunderingquality,

inspectionofthewasteandlinen,doesnotmeetthequality

requirementsoflinenputforwardopinionsandsuggestions.

3,theaccountofthecustodyofthelinenstorageline,receiving

andissuinglinensregistrationformalitiescomplete,clear.

4,responsibleforallkindsoflinenclassificationadjustcounting

andcountingtheregistrationformalitiescomplete,accurate.

5,keepthelinenroomclean,docleaningandpropertyequipment

maintenancework.

(eleven)staffroomattendant;

[managementhierarchy]

Directsupervisor:LaundryCaptain

[Responsibilities]

1,obeythelaundryforemanworkinstructions,qualityinspection,

storageandcustodyofworkclothes,receivingandmendingworkand

restructuringofdiscardedlinen.

2,carefulinspectionandacceptanceofcleanoveralls,inspection

ofwasteworkclothes,donotmeetthequalityrequirementsofthework

clothesputforwardtreatmentopinion.

3,conscientiouslydoagoodjobofcollecting,issuing,working

clothesclassification,inventoryandcountregistrationwork,complete

procedures,accurate.

4,storageandstorageofworkclothes,accountsconsistent.

eclothesroomcleanandtidy,anddothecleaningand

maintenanceofthepropertyandequipment.

(twelve)Valetandclerk

[managementhierarchy]

Directsupervisor:LaundryCaptain

[Responsibilities]

elaundrysupervisor'sorder,collectandndbackthe

clothesaccuratelyandintime.

2,riouslycheckclothes,checkthenumber,roomnumberand

washingrequirements,checkwhetherthereisanyitemsleftinthe

clothes,andmakearecordandsign.

3,responsibleforthequalityinspectionoftheguestlaundry

laundry,guestlaundryandtomeetthequalityrequirementsofthe

programaccordingtondclothingtotheroom,dotheregistration.

rlaundrybilltofrontdeskcashier.

5,dolaundrylaundryrecords,guestlaundryaccountsandproduction

recordsofthecollationandstatistics.

sibleforlaundrypropertymanagement,tupdetailed

account,checkregularly,assistlaundrysupervisortocontrolcost.

telephonecalls,ndmessages,keeprecordsandkeepthe

officecleanandtidy.

izemonthlyproductionreportandemployeeattendance

recordandcollectofficeequipment.

lkindsofrecordsandarrangepettycashreimburment.

10,doagoodjobofotherassignedwork.

(thirteen)roomfloorsupervisor

[managementhierarchy]

Directsupervisor:HoukeepingManager

Directsubordinate:guestroomfloorcaptain,rvicecenterclerk,

storeroomkeeper

[Responsibilities]

mhoukeepinginstructionsandreporttothehoukeeping

manager.

tandtheguest'slivingcondition,mastertheroom

conditionoftheday,supervitheconnectionandcoordinationbetween

floorandfrontdesk,andmakesuretheroomisrentedinnormaland

timelymanner.

3,reasonablearrangementofhuman,organizationandcommandstaff

workinstrictaccordancewiththespecificationsandquality

requirementstotheguestroomsandshuttleandrvicesand

environmentalsanitationwork.

4,conscientiouslydoagoodjobofstaffrvices,educationand

jobtraining,toensurehighqualitystandardizedrvice.

5,adheretothesupervisionandmanagementofthervicesite,

inspectfloorveryday,check30%residentialquartersandOKrooms,

supervitheforeman,waiter'swork,findproblems,guideandcorrect

inatimelymanner.

6、plan,organizeandcontrolweeklyplanhygiene.

guest'sbelongings.

guest'sspecialrequestsandcomplaints.

eforeman'sdailymeetingandorganizethestaffplenary

meetingandkeeptherecords.

Thecostcontrolofthe10,isresponsibleforthesupervisionand

inspectionarea,warehoukeepertomakethepropertyofmaterial

management,theestablishmentofpropertythreeaccounts,regular

inspectiondepartmentpropertymaterialsrequisitioned,allocation,

transferandsoon,dotheday,consistentwithaccounts.

11,educationandsupervisionstafftodomaintenanceandrepair

work,regularlyarrangeequipmentmaintenance,suppliesandrenovation

plan.

12,responsibleforthehoukeepingrvicecenterdailymanagement

organizationandcommandstaff,instrictaccordancewiththe

specificationofrvicequalitystandards,doagoodjobinthe

houkeepingrvicecenter,carefullycheckallkindsofbusiness

reportandrecordthedailywork.

13,adheretoon-sitesupervisionandmanagement,toensurethatthe

roomrvicecenter24hourstoanswerandmonitorthequalityof

rvice,findproblems,timelyguidanceandcorrection.

14,doagoodjobofcommunicationandcoordinationwithother

departments.

15,responsiblefortheimplementationofdepartmentalsafety

managementsystemtoensuresafety.

16,understandthestaff'sideologicalstatus,anddoagoodjobof

thinking.

(fourteen)storeroomkeeper;

[managementhierarchy]

Directsupervisor:RoomSupervisor

[Responsibilities]

eHoukeepingSupervisor'sworkarrangement.

onsibleforthemanagementofpropertyandmaterialsin

thisdepartment.

3,mastertheclassificationanduoffixedastsofthe

Department,andaccordingtotheclassificationmanagementrequirements

todoallkindsofpropertyinventory,bookkeeping,rirandupdate,

purcha,transfer,lendingandotherregistrationcompiledthree

accounts,doaccountshave,consistentwithaccounts.

Name,specificationsandqualitystandards4,familiarwithall

kindsofguestsuppliesandminibardrinks,take,issuance,

registration,custodyandconsumptionreimburmentontime,pooled

analysisofinventory,andreporttoHoukeeping

Supervisorreview.

5,masterVIPandadministrativebuildings,guestsarrivedfromthe

situation,toassistthefloor,accordingtoroomlayoutrequirements,

timelydeliveryofallkindsofgiftsanditems,registrationanduof

recyclingwork.

6,familiarwiththisdepartmentcategory,worktoolsandoffice

suppliesu,goodu,distributionandregistration,storagework,

timelystatistics,summary,analysis,topreventwaste,andachieve

accountsconsistent.

7,keepsparematerials,shelves,cabinetscleanandsafe,prevent

mildew,inctpests.

sibleforthehandlingofthearticlesinu.

(fifteen)HoukeepingClerk

[managementhierarchy]

Directsupervisor:RoomSupervisor

[Responsibilities]

eHoukeepingSupervisor'sworkarrangement.

2,responsibleforthemasterroom,everytimeeditingroom

statusdischarge,andinformtheguestroomfloor.

3,responsibleforansweringguestsphoneandmasterguest

information,accordingtotheneedtoinformtheattendantand

relevantdepartmentstoprovidervice,andmakearecord.

4,doagoodjobofinformationcollectionanddataaccumulation,

answerguestsinquiriesaccurately,andtaketheinitiativetodoagood

jobofcustomerrvice.

5,responsibleforallroomkeymanagementandreceivingand

dispatchingwork.

6、responsibleforcollecting,storingandhandlingofitemsand

itemsleftbehind.

7,responsiblefortheentirehotelflowerrervationandflower

qualitycontrolwork.

8,responsibleforattendanceandmealcardstatistics,leadstaff

salaries,bonus,subsidies.

9、responsibleforthedailyarrangementofthefloorstaffand

regularshift.

10,responsibleforthesaleofdrugstocustomers.

11、responsibleforthemanagementofinterphoneandtelephone.

12,masterVIPandadministrativeguestsoffthesituation,and

accordingtoroomlayoutrequirementsfloor,doagoodjobofallkinds

ofgiftsandarticlesofequipment.

13,doagoodjobofdailycleaningwork,keepcleanandtidy.

(sixteen)floorCaptain

[managementhierarchy]

Directsupervisor:roomfloorsupervisor

Directsubordinates:shift,nightattendantetc.

[Responsibilities]

enttheworkinstructionofhigherlevelleaderandreport

thework.

2,responsiblefortheirdailyworkwithinthedistrictarrangements,

toensurethatsomeonehasrvice.

3,responsibleforcheckingtheteam'sgroomingandperformance.

4,responsibleforcheckingthefloorrooms,publichealthand

safetysituation.

5,adheretothe"guestsfullysatisfied"rvicepurpos,

supervisionandguidanceofstaffaccordingtoroomrvicestandards

andqualitystandardstodotheworkofrvice.

6,doagoodjobofteachingnewstaff,soastoadapttothe

requirementsoftheworkassoonaspossible.

7,responsibleforthemaintenanceofthefloorfacilitiesand

equipmentandpropertycustody.

8,strengthencostcontrol,doagoodjobofmaterialsupplies

management,uandrelea.

9,responsibleforthefloorroomdrinksconsumptionstatistics,

receive,releaandconfiguration.

odhandoverrecord.

11,payattentiontostafflifeandideologicalstatus,anddoa

goodjobofteamcivilizationconstruction.

(venteen)roomcleaner

[managementhierarchy]

Directsupervisor:floorCaptain

[Responsibilities]

eforeman'sworkarrangement.

ndplancleaninginguestroomandresponsibilityarea

accordingtoroomcleaningprocedureandqualitystandard.

eenvironmentcorridorandworkroomcleanandtidyinthe

responsibilityarea

4,responsiblefortheinspectionandreimburmentbackroom.

5,assisttheforemantodoVIProomandspecialrequestroomlayout.

laundrytodothedeliveryofguestclothes.

7,accordingtospecificationrequirementsdecorateguestroom,

checkallkindsoffurnitureandequipmentintheroomingoodcondition,

timelyreportandrepair.

8,responsiblefortimelyreporting,dealingwithunexpected

incidents.

orkrecordandshiftworkonshift.

(eighteen)classwaiter

[managementhierarchy]

Directsupervisor:floorCaptain

[Responsibilities]

1,inaccordancewithroomrvicestandardsandqualitystandards,

goodhoukeepingandnightworkandotherrvices.

2,responsiblefortheCchannel,theSearestauranttwostairs,two

marblefloorskirtingboard,

No.3channelstaircahandrails,blackfence,windowandskirting

boardofhealth,thebamentelevatorhealth.

siblefortheclosing,lockingandopeningoftheelevator

doorinthebament.

teothertasksassignedbysuperior.

(nineteen)floorattendant

[managementhierarchy]

Directsupervisor:floorCaptain

[Responsibilities]

eforeman'sworkarrangement.

2,withnightshiftattendantsadheretothetwenty-fourhourduty

system,all-weathertoprovideguestswithefficientandqualityrvice.

3,tounderstandandgraspthedayarrivedfromtheguests,doa

goodjobarrivalroomlayoutandinspectionworkinaccordancewiththe

regulations,andaccordingtothervicerules,dothevisitorintothe

room,roomarrangementandvisitorrvicework;roomrvicein

accordancewiththerules,doagoodjobfromthehotelguestroom

inspectionwork.

sibleforthesanitation,cleanlinessandfloorinspection

oftheelevatorandthefrontdesk.

(twenty)nightattendant

[managementhierarchy]

Directsupervisor:floorCaptain

[Responsibilities]

sibleforthecleanlinessandsanitationofthesixfloor

publicarea,thethreeorfourfloorpublictoilets,thervicecenter

ground.

2,responsibleforclosingthemarinetwofloor,CDistrict,twoor

three,fourorfive,sixfloorcorridorlights,aswellasaisle2,

pasngeraccesslights,channelfiveorsix,3flooraccesslights.

3,withtheattendantshifttotwenty-fourhoursaday,toprovide

highqualityrvicesfortheguestsaroundtheclock.

4,intimetoprovideavarietyofsmallrvices,suchasproviding

newspapersandotherrvices,informtherelevantdepartmentsto

provide,andearnestlydoguestswork.

5,responsibleforcheckingnightcuritywork.

orkrecordandshiftworkonshift.