ConfigurationManagement
ProcessGuide
CONFIGURATIONMANAGEMENTPROCESSGUIDE
TableofContents
1.
2.
3.
PREFACE............................................................................................3
MISSION..............................................................................................5
OBJECTIVES......................................................................................6
3.1INTRODUCTION....................................................................................6
3.2DEFINITIONS.......................................................................................6
3.3OBJECTIVES........................................................................................6
GPRINCIPLES....................................................................9
4.1INTRODUCTION....................................................................................9
4.2PRINCIPLES.........................................................................................9
................................................................................................11
5.1INTRODUCTION..................................................................................11
5.2XXXXXMANAGEDENVIRONMENT.................................................11
5.3HARDWARECONFIGURATIONITEMS.................................................11
5.4SOFTWARECONFIGURATIONITEMS..................................................13
5.5DOCUMENTATIONCONFIGURATIONITEMS.......................................14
SDESCRIPTION..............................................................15
6.1INTRODUCTION..................................................................................15
6.2PROCESSSUMMARY..........................................................................15
6.3CONFIGURATIONMANAGEMENTPROCESSFLOW..............................17
6.4CONFIGURATIONMANAGEMENTSUB-PROCESSES.............................17
6.5SUBPROCESS1:PLANANDMAINTAINCONFIGURATIONSCHEME...17
6.6SUBPROCESS2:MAINTAINCONFIGURATIONDATA..........................21
6.7SUBPROCESS3:AUDITCONFIGURATION..........................................25
6.8SUBPROCESS4:REPORTINGCIINFORMATION..................................27
7.
8.
ROLESANDRESPONSIBILITIES...............................................31
MEASUREMENTS&REPORTING.............................................36
8.1INTRODUCTION..................................................................................36
8.2MEASUREMENTS...............................................................................36
8.3REPORTING.......................................................................................37
9.
10.
MEETINGS........................................................................................42
INTERRELATIONSHIPSWITHOTHERPROCESSES...........44
CONFIGURATIONMANAGEMENTPROCESSGUIDE
10.1INTRODUCTION..............................................................................44
10.2SYSTEMSMANAGEMENTPROCESSES.............................................44
10.3BUSINESSMANAGEMENTPROCESSES............................................46
10.4INTERRELATIONSHIPMATRIX........................................................48
CONFIGURATIONMANAGEMENTPROCESSGUIDE
e
1Section
Successfulmanagementofbusinessprocessisdependentuponclear
ocessguideisproducedto
idebindstheprocess
byitsscopeandcoverage,describesthemajorfunctionswithintheprocess,
andtsforthstandardsforapplyingtheprocess.
Thefollowingprocesshasbeendesignedtoaccommodatethevarious
rvicesofferedbytheXXXXXInformationTechnology(XXXXXI/T)
mpassboththecomponentsthatmaybedeployedin
thenear-termandthestrategiesthatmaybepursuedastheprocessmatures.
Thisprocessshouldbeviewedasa“to-be”modeltowardswhichthe
sakeofclarity,thisguiderefersto
InformationTechnologieswhereapplicable,inordertoapplyprocess
conceptsdirectlytoXXXXXI/T.
Whilethisguidervesasaroadmapforprocessdeployment,itisalsoa
esscomponentsareactivated,acontinuous
improvementeffortshouldbeundertakentocapturelessonslearnedand
eprocessisfullydeployed
acrossXXXXXI/T,thisguideshouldbecomeaclearandconsistent
documentoftheacceptedmanagementapproachinexecutingtheprocess.
gh
thisguideprentsacomprehensiveoverviewofaspecificprocess,
XXXXXI/Tmaydiscoverotherrelatedprocessthatwouldbenefitfrom
anequallyrigorousanddisciplinedapproachindefinitionand
ectionsdescribing“ScopeandCoverage”and
“InterrelationshipswithOtherProcess,”thisguideprovidesinsightsinto
someoftherelatedprocess.
Inrecognitionoftheuniquerequirementsofdifferentrvices,thisprocess
guideisstructuredtomaintainafunctionalperspectiveoftheprocess
ideaimstodescribe“What”functionsneedtobe
accomplishedandnot“How”thofunctionsmaybeachievedviaspecific
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CONFIGURATIONMANAGEMENTPROCESSGUIDE
ppropriate,thisguidemaybesupplementedwithprocedural
amendmentsforaspecifictaskortofrvices.
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CONFIGURATIONMANAGEMENTPROCESSGUIDE
Section
n
2
InDefiningtheMissionoftheConfigurationManagementProcess,itwas
importanttounderstandthebusinesscontextinwhichitisbeingdefine.
Thekeybusinessdriversinclude:
•Integrationofmultiplegamingenvironments
•SupportnewtechnologydeploymentssuchastheJupiterproject(e-
businessrvices)
•ProvideafoundationforimprovingcustomersatisfactionwithIT
rvices
•Improveoperationaleffectiveness&efficiencythroughthe
implementationofstandardizedprocess
Withthisinmind,themissionofthisprocesswasdefinedasfollows:
ConfigurationManagementwillcovertheidentification,recording,
andreportingofallITcomponentswithintheXXXXXenvironment
(includingtheircurrentversions,constituentcomponents,and
relationships).Timelyandaccurateinformationwillbeprovidedto
allprocessrequiringconfigurationinformation.
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CONFIGURATIONMANAGEMENTPROCESSGUIDE
Section
3.
3.1
Objectives
Introduction
3
TheprimaryobjectivesofXXXXXIncorporatedInformationTechnologies
(XXXXXI/T)configurationmanagementprocessistoidentify,document
andcreatearepositoryforallhardwareandsoftwareconfigurationsinthe
I/Tenvironmentandtoprovideconfigurationinformationtothehelp
desk,changemanagement,problemmanagement,andotherprocessto
effectivelymanageI/Tresources.
3.2Definitions
ConfigurationManagement:ConfigurationManagementcanbedefinedas
thelogicalandphysicalconnectivityandrelationshipsofphysicalastsand
theirinternalcharacteristics.
....ITISNOT....