商务英语实训课程 unit 4 corporate responsibility
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INVESTORPRESENTATION CorporateResponsibility
Winter2004
Disclaimer
DuringthisprentationwewillbediscussingYell’sbusinessoutlookandmakingcertainforward-lookingstatements.Anystatementsthatarenothistoricalfactsaresubjecttoanumberofrisksanduncertainties,andactualresultsmaydiffermaterially.
WeurgeyoutoreadtheRiskFactorsandcautionarylanguageinourannualreportonForm20-FfiledwiththeSECon8June,2004.WealsodrawyourattentiontoourinterimpressreleaandSECfilingonForm6-Kwhichispostedonourwebsite,formoreinformationontherisksanduncertainties.
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CorporateResponsibility
INTEGRATEDBUSINESSSTRATEGY
CRembeddedforover10years
DrivenbyEFQMexcellencemodel
Partofeverydaybusinessandvalues
ManageYellthroughbalancedscorecard
IntegratedCRstrategyhelpsdriveperformance
RollingoutapproachinUS
CLEARRATIONALE
Motivatingourpeople
Managingreputationandrisk
Supportingproductsandbrands
Satisfyingstakeholdersneeds
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CRApproach
CORPORATEPRACTICE
Investors,Partners,Suppliers
Allpeopleresponsiblethrough BusinessConductandEthics
ENVIRONMENT
EnvironmentalGroups
EnvironmentalManagers,EnvironmentalHealthandSafetyChampions
STAKEHOLDERSCOORDINATED
JohnCondron,DirectorofStrategyasChampion, CRProgrammeManagersandCRSteeringGroup
COMMUNITY
LocalandNationalCommunityGroups
CommunityManagers,RegionalChampions,PublicRelations
WORKPLACE
OurPeople
LineManagersco-ordinatedthroughHR,TrainingandDevelopment
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BusinessObjectivesSupportedbyCR
CUSTOMER
Promoteusageandimproveusability
Winnewcustomers
Keepexistingcustomers
Growcustomers’spend
PROCESS
Improveprocesfficiency andquality
ORGANISATIONAL
IncreasatisfactionofYellpeople
Attractandretainkeytalent
Optimicorporatepractice
Growandprotectthe Yellbrand
FINANCIAL
Increarevenue
IncreaEBITDA
Generatestrongcashflow
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EnvironmentalProgramme(FY2004)
Directoryrecycling
47%recycledfibrecontent
51%(YTD)ofdirectoriesrecycled
Paperu
Groupwidecommitmenttosustainableforestry
Processwastereducedby65%since1994-EADPleader
Energy&water
Energydecread29%fromyearending2003
Waterconsumption66%belowThamesWaterbenchmark
Officewaste
46%wastedivertedfromlandfill
BITCBigTickforEnvironmentalImpact2003
AwardedtheGreenAppleEnvironmentAward2002and2003
ISO14001certifiedsince1999
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WorkplaceProgramme(FY2004)
Yellpeople
95%respondtoannualpeoplesurvey
84%wouldrecommendYellasagoodplacetowork
Jobsatisfactionindex76%- above‘highperformingcompanynorms’
Retention-sales82%,non-sales90%
Training&development
2ndhighestbudgetforT&DoutofTheTimesTop100Employers2004
Equality&diversity
53%peoplefemale,10%fromethnicorigin
Health&safety
OHSAS18001,1.6accidentsper1,000people
TheTimesTop100Employers2004
NationalSafetyAward2003
‘TwoTicks’symbolforpositiveapproachtoDisabledPeople
IIPPeopleDevelopmentandManagementStandard
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RollingOutintheUS
EnteredUSmarketin1999
Consolidationofplatformthrough22acquisitions
Goodprogresssofar:
CorporatePractice
Sarbanes-Oxley
Customerretentionincreasing
Environment
Sustainableforestry
PartnershipwithEarth911
Workplace
Sales-forcechurndownfromc.80%to36%(YTD)
Ranked5thin‘The25BestServiceCompaniestoSellFor’
Community
Localprogrammeswithstrongemployeecommitment
Supportover100charitiesthroughco-promotion
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