高考英语投诉信ppt课件

投诉信
Aletterofcomplaint
*
Learninggoals:IStudentscanmasterandapplysomeufulandrelevantexpressionsaboutcomplaintinaletterofcomplaint.
IIStudentscanimprovetheaccuracy(准确性),coherence(连贯性)andappropriateness(得体性)intheirwriting,especiallyabouthowtostatetheirdissatisfactionandsolutionsinaletterofcomplaint.
*
Appreciationandlearning:
*
在Passage1中找出相关的表达:
1在你的网站上__________
2投诉……____________
3从……购买……__________
4一双九码的鞋子_____________
5寄回____________
6付邮资_________
7给某人退款/某人获得退款
___________________________
8(申购情况和实际情况的对比)我订购的是……,但我收到的是……
__________________________
from/onyourwebsite
complainabout...
purcha/buysth.from...
apairofsize-nineshoes/
apairofshoesofsizenine
nd/post...back
payforthepostage
givesb.arefund/getone’srefund
WhatIorderedwas...butIreceived...
*
Towhomitmayconcern,
I’moneofyourcustomers.I’mwritingtocomplainaboutapairofsneakersIrecentlypurchadfromyourwebsite.
WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worstill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIndbackthewrongshoes,willyourcompanypayforthepostage?
Iwouldappreciateitverymuchifyoucouldsolvetheproblemimmediately.Lookingforwardtoyourreply.

Yourssincerely,
LiHua
Passage1
*
DearSir,
I’moneofyourcustomers.IamwritingtoexpressmydissatisfactionabouttherviceoftheclerkcalledJackofyourrestaurant.
Herearethereasonsformydissatisfaction.Firstofall,Ididmakerervationsforatablebutheforgotaboutit,causingustowaitforhalfofhour.Besides,IwasnottoldthatthepricesofsomeofthedisheshadincreaduntilIfinishedmymeal.What’swor,heansweredmyquestionswithoutpatiencewhenIorderedthemealandheevenmadeamistakeovermybillbecauofhiscarelessness.Idemandedthatheshouldrealizehismistakesandgetpunishmenttobecomemoreprofessional.
Iwouldliketohavethismatterttledwithsatisfaction.Lookingforwardtoyourreply.
Yourssincerely,
LiHua
Passage2
*
投诉信:
IBeginning开头句:
1.I’moneofyourcustomers.I’mwritingtocomplainabout…
2.I’moneofyourcustomers.Iamwritingtoexpressmydissatisfaction/disappointment/concernon/about…
3.I’mwritingtomakeacomplaintabout…
IIBody正文:...
IIIEnding结尾句:
1.Iwouldappreciateitverymuchifyoucouldsolvetheproblemimmediately.
2.Iwouldliketohavethismatterttledwithsatisfaction.
3.Iwouldbegratefulifyoucould…
4Thankyouforyourconsideration.
如何在形式上胜人一筹
+(Iam)lookingforwardtoyourreply.
*
投诉信
中间body部分:
内容一般包括:
1problems
Passage1:WhatIorderedwas…butIreceived...
Worstill,/Tomakematterswor,...
Passage2:Herearethereasonsformydissatisfaction.Firstofall,...Besides,....What’swor,...
2solutions
Passage1:Fortheabovereasons,Idemandeither...or....Also,/Besides,...
Passage2:Idemandthatheshould....
Foronething,…….Foranother,……
Ononehand,…Ontheotherhand,…
可以使用过渡词让文章更具层次感
*
段落模板(Onepossibleversion)
Dear______,
(Iamoneofyourcustomers/consumers(自我介绍).)I’mwritingtomakeacomplaintabout__________(问题存在方面)
Herearethereasonsformydissatisfaction.Foronething,________(抱怨的第一个方面).Foranother,_____________(抱怨的第二个方面).Underthecircumstances在这种情况下,Ifindit______(感觉)to_________(抱怨的方面给你带来的后果).(解决方案)Fortheabovereasons,Idemandeither...or....Also,/Besides,...
Iwouldappreciateitverymuchifyoucouldsolvetheproblemimmediately.Lookingforwardtoyourreply.
Yourssincerely,
LiHua
*
Underlineufulexpressions
&recitethem!
*